Volvo XC60 Complaints (2025)

36 consumer complaints on file.

#11700555November 20, 2025
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
When arriving at the high school parking lot to pick our grandson up from band practice, we experienced Sudden Unintended Acceleration of our vehicle as we attempted to pull into a parking spot. This resulted in a collision with another vehicle that had backed into the parking space in front of us. That driver was inside her vehicle and claimed injuries. As you can imagine we were pulling into the space at a very slow rate of speed when all of a sudden the car lunged forward at a high rate of speed, jumped two parking lot cement barriers and slammed into the rear of her vehicle. The car is equipped with all the latest collision avoidance equipment, but did not stop before hitting the other vehicle ... and no automatic warning sounds went off that I am aware of. A police report was filed and a tow truck had to be called to tow the vehicle. The vehicle had less than 5,ooo miles on it and had only been owned by us for 4 months (it was new when we purchased it). The accident happened on August 27, 2025 and we did not get our vehicle back from the body shop until Monday, November 17. Not only was our safety at risk, but the other driver and several students in the parking lot at the time. This incident could have been so much worse, or could have ended in a fatality. Volvo did an inspection of the vehicle, but the results were inconclusive and our insurance company paid the claim. As soon as we got our vehicle back we took it to our local Volvo service manager to have him check it over. He has indicated the car is safe to drive ... but I am very nervous about driving the vehicle now. The cost to repair the vehicle was $14,145. I was not distracted at the time of the accident and I am certain that I did not hit the accelerator pedal. NOTE: I never received a copy of the accident report, but I believe our insurance company has a copy.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11689941September 26, 2025
VEHICLE SPEED CONTROL
Issue: Sudden, unexpected acceleration when in reverse. Details At about 10:15 am PDT on Saturday September 20th, 2025. My 2025 Volvo XC 60 car was in Pure mode with Creep mode toggled off. I put the car into reverse with the intent to back up 6-8ft. I lightly depressed the accelerator and the car lurched/accelerated backwards at a high rate of speed. I stopped the car by braking, and it is possible the Volvo automatic braking also engaged. I parked the car. When I came back to the car, in order to back out of the space safely, I engaged/toggled the creep mode on. The creep mode allowed me to keep my foot on the brake while backing up just it case the car rapidly accelerated again. I have asked the Volvo dealer for the EDR, but I have been told they are not allowed to provide this information. This was frightening and dangerous situation and I am fortunate no one was in the vicinity.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687828September 17, 2025
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2025 Volvo XC60. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a blank screen. The vehicle was taken to the dealer, where it was diagnosed with an inoperable instrument cluster. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The dealer performed a software reboot; however, the failure reoccurred. In addition, the contact was informed that the instrument cluster failure was a known failure; however, there was no fix. The contact stated that the failure was a major concern while using the GPS. The contact stated that the failure was persistent. In addition, the contact stated that the failure had occurred while the contact and his wife were driving the vehicle. The contact stated that when the failure occurred, within several minutes, the instrument cluster independently reset. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682943August 25, 2025
VISIBILITY/WIPER
The 360 camera system stopped working on my 2025 Volvo XC60 PHEV today without warning. When I put the vehicle in reverse, the camera view window showed up on the screen with a top down of the vehicle, but the surroundings were black and each camera symbol showed up as orange with a cross out through it. Rebooting the system twice did not solve the issue. The software version is 3.7.0 which is the most up to date release.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682821August 25, 2025
VISIBILITY/WIPER
My 2025 Volvo XC60 Plug-in hybrid Ultimate package was built with laminated rear passenger windows. The car is less than one-year old and both rear passenger windows are very cloudy (see attached), obstructing the vision of the driver in situations such as when changing lanes or parking. This could easily contribute to an accident on the highway or endanger children or pets in driveway conditions. The occurrence of this defect can be found in multiple social media posts and appears to be limited to the XC60 model with the Ultimate package. My Volvo dealer agreed that both windows have significant cloudiness during my August 2025 service visit. Even after submitting photos of the cloudiness, Volvo corporate, while acknowledging the condition, refuses to remedy the defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681165August 17, 2025
ELECTRICAL SYSTEM
Acceleration from standing position
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680695August 14, 2025
UNKNOWN OR OTHER
On several occasions while loading items into the rear storage area, the rear hatch suddenly closed on me without warning, striking me on the head and pinning me under it for several seconds until I was able to force the hatch open. After the first couple of incidents, I thought that maybe I had inadvertently placed my foot under the rear bumper and triggered the swiping sensor causing the hatch to close. After being aware of the very sensitive sensor, I made sure my feet are not anywhere near the bumper, but l am still experiencing the same problem when I am standing near the rear bumper for any length of time loading items into the rear storage area. The owner’s manual describes a beeping sound emits when the rear hatch is opened and closed when using the swiping method under the rear bumper with a leg. I did not hear any warning sound and now that I am aware of this warning method, I listen for it and still do not hear the sound. I have taken the vehicle to the dealer for an inspection. While there they activated the rear hatch in my presence with the swiping motion and said that they could hear a faint beep sound which they explained is the same on all Volvo SUV’s. They demonstrated the swiping method on another SUV while I was there. Again, I did not hear the warning sound, but they were able to hear the faint sound. I was informed by the service advisor that there was no remedy to make the warning sound louder. It should be noted that the approximate date listed is the last time it occurred. It started shortly after purchasing the vehicle on August 31, 2024 and occurred on serveral occasions throughout ownership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677999August 2, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Backup camera failed while backing up. 07/28/2025 Screen went black. Other computer controlled functions also failed concurrently, e.g, climate control, audio warnings, map display Screen blackout has happened several times while driving, but backup camera failure while car was backing up was worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674204July 17, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
I am writing to formally express my significant concerns and dissatisfaction with the recurring software and system issues I have experienced with my Volvo XC60, purchased on 1st February 2025, approximately four months ago. The vehicle’s Vehicle Identification Number (VIN) is [XXX] . Since taking delivery, I have encountered multiple persistent problems that have severely impacted the vehicle’s functionality and my overall driving experience. These issues include: Car Sensors: The sensors frequently malfunction, leading to inconvenience and raising serious safety concerns. Heads-Up Display: The display intermittently shuts off, limiting access to critical driving information. Cruise Control: This feature is entirely non-functional, significantly detracting from the driving experience. Sound System: Following a recent service visit, the audio system has completely stopped working, with no sound from the music system, indicators, or system alerts. Check Engine Light: The malfunction indicator lamp (MIL) repeatedly illuminates, suggesting potential issues with the engine or related systems, likely triggered by sensor malfunctions. This persistent warning heightens my concerns about the vehicle’s safety and reliability. Despite multiple visits to your service center—exceeding ten occasions—these issues remain unresolved. The service team has typically reset error messages or updated the software, only for the problems to reoccur shortly thereafter. Most recently, the sound system failure emerged post-service, further compounding my frustration with this brand-new vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669472June 26, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
On 6/24/25 warning given that rear camera — actually all cameras — were unavailable. Cameras remained unavailable for several hours, when they “magically” came back on. 6/24/25 — radio sound disappeared. Only returned after a hard reset of the center infotainment system. 6/25/25 — another warning that cameras were unavailable, but as quickly as it flashed on, it went off, and cameras were available. 6/25/25 — entire infotainment center and air handling/ac system went black while i was driving. Center re-set itself while i was driving. Warning light that cameras were unavailable also flashed on then off. 6/25/25 — Vehicle, which was only purchased on 6/18/25, was picked up by dealer for investigation. 6/26/25 — Told that problems are known by Volvo, apparently related to a software update instituted after a 3/25 recall for same problem, and that multiple vehicles are reporting same and continued issue. Software updated is “promised” but date undetermined.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667577June 17, 2025
VISIBILITY/WIPER
The rear side windows on my 2025 Volvo XC60 B5 Plus AWD exhibit a persistent “smoky” or hazy appearance when viewed through the rearview mirror or directly from inside the cabin. The issue is most noticeable during daytime when light hits the glass at an angle, or at night when headlights from other vehicles shine through the rear windows. The affected glass appears to have a bluish or foggy tint that creates a distorted or “cold” appearance, reducing rearward visibility. This appears to be a defect with the window glass itself—possibly related to factory tinting, lamination, or an optical coating. The windows are original and available for inspection upon request. Safety Risk: This visual distortion significantly impairs rear visibility, especially when relying on mirrors at night or during lane changes. It compromises safe operation of the vehicle by creating unclear visual cues. Passengers and other road users are at risk due to reduced driver awareness of approaching vehicles or obstacles. Dealer Confirmation: I have not yet received formal acknowledgment or confirmation from the dealership, but I plan to raise the issue at my next service appointment. Online forums and other owner reports suggest this is a known issue affecting multiple recent Volvo models. Inspection: The vehicle has not yet been inspected for this issue by Volvo, police, or insurance representatives. I am willing to make the vehicle available for inspection. Warning Messages: There were no warning lamps or dashboard alerts associated with this issue. The condition was present from the time of delivery and has not worsened but remains consistently visible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665042June 5, 2025
UNKNOWN OR OTHER
Camera intermittently stops working with "Camera temporarily unavailable" message. This last a day or two and then it "fixes itself". This is a safety issue that MUST be fixed, Volvo has known about this for years and has done nothing to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663460May 28, 2025
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK, STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
The trunk of the car automatically closed and hit my head as I was picking up my groceries.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11653832April 10, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I am getting the message “Camera temporarily unavailable” which means I can’t backup safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620498October 17, 2024
VISIBILITY/WIPER
Both my rear windows have a haze on them, which interferes with my visibility in direct sun.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613935September 11, 2024
LANE DEPARTURE: ASSIST
I bought this car on 8/30/24. This car has the ability to turn off the lane keeping aid, BUT it defaults to steering assistance which can't be turned off. I was not aware of this before purchasing. This feature is a big problem and should be removed or allow the driver to deactivate. If I am driving and move out of my lane to avoid a pedestrian or stopped vehicle, the car automatically detects the solid line on either side of the car and steers me back toward whatever obstacle I'm trying avoid. This is seriously unsafe to be steered toward a pedestrian. I should not have to fight my car for control. I went to the dealer 9/10/24, and they confirmed that the system is working as designed and the steering assistance is supposed to take over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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