Volvo S60 Complaints

1,272 consumer complaints on file.

#11406424April 5, 2021
SEATS
DRIVING HOME FROM CHURCH,, SMOKE STARTED COMING FROM THE DRIVERS SEAT,FROM THE HEATED SEAT. BURNED A HOLE THRU THE LEATHER . WAS ABLE TO TURN OFF THE SWITCH AND PUT SOME SNOW INTO THE GOLF SIZE HOLE AND PULLED THE FUSE TO THE ELECT HEAT SWITCH. NO FURTHER DAMAGE WAS NOTICED .CITY STREET. THE HOLE IS ABOUT 11/2 IN BELOW LEFT SIDE BEADING AND CLOSER TO FRONT OF SEAT. LEATHER SEAT IN VERY GOOD CODITION AND NON SMOKER. GARAGE KEEP.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11406276April 3, 2021
UNKNOWN OR OTHER
MY CAR HAS WATER IN THE LEFT BACK DOOR, AND I AM CERTAIN IT IS FROM THE RECALL OF THE LOCKS. I USE TO PARK IN MY GARAGE AND THE CAR IS NO LONGER GARAGE KEPT AND IT HAS RAINED A LOT. I CAN HEAR THE WATER SWISHING AROUND WHEN I STOP THE CAR. I WANT TO TAKE THE CAR BACK TO THE DEALERSHIP THAT DID THE RECALL LOCKS. WATER IS SATURATED IN THE BACK SEATING THE DRIVER'S SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404229March 22, 2021
ENGINE
EXCESSIVE OIL CONSUMPTION AT 75K MILES. OIL CHANGE WAS COMPLETED IN NOVEMBER 2020 BY VOLVO AUTHORIZED DEALER/SERVICE. "NO OIL PRESSURE" WARNING MESSAGE CAME ON ON 3/19/21. CHECKED OIL AND IT WAS NEARLY DRY. ADDED 5 QUARTS OF OIL AND CALLED VOLVO ON 3/22/21 TO REPORT. SCHEDULED AN OIL CONSUMPTION TEST BUT BASED ON WHAT I'VE READ WITH OTHER COMPLAINTS, THIS IS A KNOWN PROBLEM WITH VOLVO AND PISTONS/RINGS GOING BAD. FROM READING OTHER COMPLAINTS, IT SEEMS VOLVO MAY NOT BE EASY TO WORK WITH ON THIS. WHY IS THIS NOT ISSUED AS A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402777March 13, 2021
SEATS
ON 12-MAR-2021, I WAS SITTING IN MY 2019 VOLVO S60, AND IT WAS NOT RUNNING. I WAS USING THE CENTER DISPLAY TO LOOK AT THE PROFILE SETTINGS. THE CAR WAS SET TO THE PROFILE FOR 'GUEST'. I THEN PRESSED 'PROFILE 1' AND THE FRONT SEAT STARTED TO GO FORWARD AND THEN TILT DOWN, AND THERE WAS NOTHING I COULD DO TO STOP IT AS I APPROACHED THE STEERING WHEEL. FORTUNATELY IT STOPPED BEFORE I WAS INJURED, BUT I WONDERED WHAT WOULD HAPPEN IF I WAS A VERY BIG PERSON ' COULD THEY HAVE BEEN PINNED AGAINST THE STEERING WHEEL AND INJURED? I SENT A NOTE TO VOLVO, AND THEY RESPONDED THE SAME DAY (SAT 13-MAR-2021), AND THEIR REP STATED "THE OWNER'S MANUAL WOULD HAVE INSTRUCTIONS ON HOW TO SET A DRIVER'S PROFILE TO A SELECTED KEY FOB TO AVOID A SITUATION LIKE THIS IN THE FUTURE. PLEASE LET US KNOW IF YOU NEED ANYTHING FURTHER AT THIS TIME."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402815March 13, 2021
ENGINE
CARBON MONOXIDE AND HYDROGEN CYANIDE WAS LEAKING INTO THE CABIN OF THE CAR FROM A LOOSE BOLT ON THE TURBO. NO WARNING LIGHTS OR ANYTHING - EXTREMELY DANGEROUS AND NOW WITH A CAR THAT IS EXPENSIVE TO FIX AND UNABLE TO SELL UNLESS COMMITTED TO FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400135March 10, 2021
SEAT BELTS
YES MY PASSENGER SIDE SEAT BELT JUST RANDOMLY LOCKED UP. MY CAR HAS NEVER BEEN IN ANY CRASHES I DIDN'T STOP SHORT FOR IT TO LOCK UP. I WENT TO PUT IT ON AND IT WOULD ONLY PULL HALF WAY OUT AND THEN WHEN IT WENT BACK IT IT STUCK. IT WON'T COME OUT AT ALL AT ALL NOW. I CAN'T PASS INSPECTION WITHOUT IT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400166March 10, 2021
ENGINE, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2014 VOLVO S60. THE CONTACT STATED THAT THE VEHICLE WAS CONSUMING AN ABNORMAL AMOUNT OF ENGINE OIL PER WEEK. ADDITIONALLY, THE HEATER AND DEFROSTER/DEFOGGER FAILED TO OPERATE AS DESIGNED. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. AN UNKNOWN DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399093March 4, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SIRIUS RADIO MODULE FAILURE CAUSE CONTROL AND DISPLAY OF BACK UP CAMERA, NAVIGATION, HANDS FREE PHONE, AND RADIO TO STOP WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398164February 27, 2021
SEAT BELTS
RECALL NOTICE SENT AND RECEIVED BY MYSELF. AN APPOINTMENT WAS MADE FOR CORRECTIVE ACTION BY THE DEALER. WHEN CAR BROUGHT FOR SERVICE ON SCHEDULED DATE, WAS TOLD THAT THE CORRECTIVE PART WAS NO LONGER AVAILABLE, AND THERE WAS NO TIME FRAME FOR STOCK REPLACEMENT TO CORRECT THE THE RECALL ISSUE BY VOLVO. UNKNOWN WHEN THIS WOULD TAKE PLACE. NO CORRECTIVE ACTION RECEIVED BY THE DEALER OR VOLVO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398063February 26, 2021
ENGINE
MY CAR WAS EXCESSIVELY BURNING OIL. IT REQUIRED MULTIPLE OIL CHANGES AND I WASN'T NOTIFIED OF THE LOW OIL UNTIL THE OIL WAS NEARLY EMPTY. VOLVO PERFORMED TESTS TO CONFIRM I HAD AN OIL CONSUMPTION ISSUE THAT COST OVER $500. THE INITIAL REPAIR WAS TO REPLACE THE PISTON RINGS. NOW THEY'VE TOLD ME THE PISTONS ARE SCORED FROM THE LACK OF OIL/CONSUMPTION AND I REQUIRE A NEW ENGINE. THE LACK OF NOTIFICATIONS OF LOW OIL AND THE DAMAGE TO MY ENGINE POSE A SAFETY RISK. I KNOW THIS ISSUE IS OCCURRING ACROSS A WIDE RANGE OF VOLVOS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398126February 26, 2021
AIR BAGS
AIR BAG THROW SHARDS OF METAL BUT VOLVO SAY I SHOULDN'T DRIVE IT BUT WON'T GIVE LOANER CAR, THEY WON'T HELP US AT ALL WITH THE SITUATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395683February 11, 2021
ENGINE
MY CAR STARTED MAKING THIS KNOCKING NOISE. I CHECKED THE OIL AND IT WAS COMPLETELY GONE. THE OIL LIGHT NEVER CAME ON. NOW I'M TOLD THE ENGINE IS GONE. WHEN I LOOKED UP MY MODEL AND YEAR IN COMPLAINTS IT WAS REPORTED THIS WAS A PROBLEM BUT A RECALL HAS NOT BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394308February 2, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
MY 2020 S60 T5 R-DESIGN HAD 3 BROKEN SENSORS, A SAFETY RECALL, MALFUNCTIONING BRAKES WHICH CAUSED THE CAR TO VEER, AND MOST RECENTLY A LEAKING A/C HOSE. ALL PROBLEMS FROM THE FACTORY (OUT OF THIN AIR) WITHIN THE FIRST 12 MONTHS OF MY LEASE. AFTER NUMEROUS COMPLAINTS TO VOLVO CAR USA, I WAS OFFERED A GENERIC AND DISMISSIVE ANSWER THAT VOLVO 'IS NOT IN THE POSITION' TO OFFER A TRADE ASSIST OR ANY HELP. NO EXPLANATION TO A LOYAL VOLVO CUSTOMER. THEY'RE SIMPLY 'SORRY' THAT I HAD TO TAKE OFF WORK TO SERVICE THEIR CAR AND WAS TOLD TO UBER HOME (NO COURTESY LOANER). AFTER THE MOST RECENT SERVICE VISIT, I DEMANDED VOLVO EITHER REPLACE THE CAR OR TERMINATE THE LEASE, BUT THE AGENT THOUGHT SERVICING THE VEHICLE 5 TIMES (BECAUSE PARTS WERE BREAKING) WAS ABSOLUTELY NORMAL. SHE WAS STUNNED I DO NOT HAVE A POSITIVE ATTITUDE NOW THAT MY CAR WAS FIXED. I DEMANDED CONTACT TO THE REGIONAL MANAGER, BUT MY AGENT (WHO TURNED OUT TO BE SUPERVISOR) REFUSED TO FORWARD ANY INFORMATION. MY CAR WOULD GO THROUGH A REVIEW PROCESS WITH 'SPECIAL PARAMETERS', BUT THE SUPERVISOR OF THE HEADQUARTERS OF VOLVO CARS USA WAS INCAPABLE OF ANSWERING WHAT THE PARAMETERS WERE, WHEN THIS REVIEW WOULD TAKE PLACE, OR WHO IS REVIEWING MY CASE' NOTHING WAS TRANSPARENT, AND FOR ALL I KNOW, THIS REVIEW COULD HAVE BEEN ARBITRARY. AS EXPECTED, 'VOLVO IS NOT IN THE POSITION'' VOLVO SENT AN AUTOMATED CUSTOMER SATISFACTION SURVEY, TO WHICH I PROVIDED FEEDBACK OF MY AWFUL EXPERIENCE. SADLY, THE SAME AGENT HANDLING MY CASE RESPONDED 'THANK YOU' AND THAT WAS IT. I GUESS MY FEEDBACK AND PROBLEMS CAUSED BY VOLVO DO NOT REALLY INTEREST VOLVO? SO BY VOLVO 'PARAMETERS,' A CAR BREAKING 5 TIMES IS NORMAL, THERE IS NO QUALITY CONTROL OF THEIR CARS, AND CUSTOMER SERVICE IS INEXISTENT (3 OR 4 'PROFESSIONALS' IN HEADQUARTERS SERVING NORTH AMERICA IS INEXISTENT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389202January 21, 2021
ENGINE
EXTREMELY HIGH OIL CONSUMPTION WAS EVENTUALLY DIAGNOSED BY DEALER AS DUE TO FAULTY PISTON RINGS, WHICH WERE REPLACED AT A HIGHLY-DISCOUNTED COST ON 1/17/20 AT 100,573 MILES. WHILE DRIVING THE CAR ON 1/16/21 (MILEAGE WAS THEN ABOUT 105,000 MILES) I GOT AN ALERT THAT THERE WAS NO OIL PRESSURE AND CAR SHOULD BE STOPPED IMMEDIATELY. AFTER STOPPING, I DETERMINED THAT THE OIL LEVEL WAS IN THE NORMAL ZONE. I THEN TALKED TO THE DEALER, WHO SAID HE THOUGHT IT WAS AN ELECTRONIC ISSUE AND THAT I COULD DRIVE THE CAR HOME. LESS THAN 20 MILES LATER, AN ALERT SAID THE ENGINE WAS SHUTTING DOWN, AND THE CAR LIMPED TO A STALL AT THE SIDE OF A FREEWAY EXIT. CAR COULD NOT BE STARTED, AND WAS TOWED TO THE DEALER. DEALER HAS ADVISED THAT THE ENGINE HAD FAILED AND COULD NOT BE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389258January 21, 2021
ENGINE
WE BELIEVED THE 2013 VOLVO S60 WAS LEAKING OIL BUT THE MECHANIC FROM LOCAL SERVICE STATION DID NOT FIND A LEAK. THE LOCAL MECHANIC CALLED BOSTON VOLVO SERVICE AND WAS INFORMED THAT THE VOLVO S60'S HAS PISTON RING PROBLEMS AND TO BRING THE VEHICLE TO BOSTON VOLVO FOR CONFIRMATION. BOSTON VOLVO CONFIRMED VEHICLE HAS THE OIL CONSUMPTION PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388806January 19, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 VOLVO S60. THE CONTACT STATED THAT OIL WAS SEEPING INTO THE ENGINE COMPARTMENT CAUSING THE VEHICLE TO CONSUME A MINIMUM OF 2 TO 3 QUARTS OF OIL DAILY. THE CONTACT HAD TO ADD 2 TO 3 QUARTS OF OIL PER DAY. THE CONTACT HAD CONTACTED CHERRY HILL VOLVO CARS (1810 RTE 70 W, CHERRY HILL, NJ 08002, (856) 665-4050) AND THE CONTACT WAS INFORMED THAT FAILURE COULD BE RELATED TO THE COILS OR THE PISTONS. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388683January 18, 2021
SEAT BELTS
THIS RELATES TO RECALL R10029 WHICH I WAS NOTIFIED OF LAST SUMMER. I RECEIVED A FOLLOW UP LETTER IN DECEMBER AND CALLED TO SCHEDULE AN APPOINTMENT TO HAVE THE RECALL ADDRESSED ON JANUARY 18. WAS TOLD PARTS WILL NOT BEEN IN UNTIL MARCH AND THAT I SHOULD CALL BACK. SEEMS LIKE POOR CONCERN FO RTHIS SAFETY DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388407January 16, 2021
ENGINE
THE CAR DISPLAYED A LOW OIL WARNING, SO I CHECKED AND THE OIL WAS A LITTLE LOW SO I ADDED A QUART. THE LIGHT DISAPPEARED. THE NEXT DAY, SAME THING HAPPENED, BUT OIL LEVEL WAS FULL. THE LIGHT AGAIN WENT OUT. LATER THAT DAY, THE LOW OIL LIGHT CAME BACK ON, SO I PULLED OVER AND HAD THE CAR TOWED TO MY HOUSE. DECIDED TO CHANGE THE OIL, AND SAW METAL SHAVING IN THE FILTER. I DISASSEMBLED THE ENGINE AND METAL WAS EVERYWHERE. THE CULPRIT WAS A SHATTERED OIL PUMP, WHICH SPEWED METAL ALL INTO THE CRANKSHAFT AND BEARINGS. A QUICK SEARCH ONLINE FOUND NUMEROUS CASES SIMILAR TO MINE, WHERE THE ENGINE BLEW WITH NO TYPE OF WARNING OR CHECK ENGINE LIGHT. THIS WAS CAUSED BY A DEFECTIVE OIL PUMP THAT BREAKS DOWN AND SHATTERS INSIDE THE ENGINE BLOCK, CAUSING METAL TO ENTER THE ENGINE AND DESTROY IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388041January 12, 2021
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
2020 VOLVO S60. CONSUMER WRITES IN REGARDS TO DISSATISFACTION WITH TIRE PRESSURE MONITORING SYSTEM. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387574January 11, 2021
ENGINE, UNKNOWN OR OTHER
CAR NEVER WARNED OF LOW PRESSURE OR OIL LOW. CAR STARTED TO SHIMMY AND BLOW WHITE SMOKE. IT CAN NO LONGER BE DRIVEN. PISTON HEADS BLEW DUE TO LACK OF LUBRICATION.WILL COST APPROX 7 TO 8 THOUSAND TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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