Volkswagen Touareg Complaints

646 consumer complaints on file.

#10852131March 29, 2016
POWER TRAIN, WHEELS
VIBRATION IN DRIVE TRAIN. LOCAL DEALER PUT IN A NEW DRIVE TRAIN, THIS DID NOT WORK, THEN THEY PUT IN A NEW TORQUE CONVERTER, THIS DID NOT WORK. ALL UNDER WARRANTY (23,000 MILES ON A 20124 VW TOUAREG) NOW I AM GOING DIRECTLY TO VWOF AMERICA TO FILE A CASE. VW SAYS THIS IS NORMAL IN ALL NEW TOUAREGS. THIS IS NOT TRUE. IT DID NOT VIBRATE WHEN WE FIRST BOUGHT IT AND IF YOU TEST DRIVE A NEW ONE ON THE LOT, IT DOES NOT VIBRATE. THE VIBRATIONS HAPPEN WHEN THE CAR IS COASTING FROM 40 MPH TO 15 MPH, WHEN THE TRANSMISSION IS DOWNSHIFTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838918February 29, 2016
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT THE OXYGEN SENSOR EMMISSIONS WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE FAST ENOUGH DUE TO AN RPM MALFUNCTION. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 134,447.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837911February 24, 2016
ENGINE
PERSISTENT DIESEL EXHAUST LEAK WHICH INTERFERES WITH MY BREATHING IN THE CABIN. THE VEHICLE HAS BEEN BACK TO THE NAPLETON VW SANFORD/ORLANDO DEALER 5 TIMES AND THEY FIX SOMETHING DIFFERENT EACH TIME WITH NO IMPROVEMENT. NOW THEY WANT ME TO PAY FOR 5TH REPAIR EVEN THOUGH ISSUE WAS BROUGHT TO THEIR ATTENTION INITIALLY IN WARRANTY PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825817February 12, 2016
ENGINE, POWER TRAIN
MY 2012 TDI LUX JUST WENT IN FOR A CHECK ENGINE LIGHT AND THE DIAGNOSIS WAS THE ADBLUE HEATER HAS GONE BAD. I HAD 55,000 MILES AT THE TIME. I WAS INFORMED BY THE DEALERSHIP THAT THIS PART IS NOT COVERED UNDER THE POWERTRAIN OR EMISSIONS WARRANTIES. I WAS INFORMED THAT THIS FIX WOULD BE AROUND $700 WITH LABOR. IT IS VERY SURPRISING THAT EVEN THOUGH THIS PIECE IS NECESSARY TO THE CAR MEET EMISSIONS THAT IT'S NOT COVERED BY THE EMISSIONS WARRANTY AND THAT FURTHER DRIVING THE VEHICLE WOULD CAUSE THE WHOLE SYSTEM TO FAIL WHICH WOULD RENDER THE CAR IN-DRIVEABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825674February 11, 2016
EXTERIOR LIGHTING
DEFECTIVE HEADLIGHTS IN 2004 VW TOUAREG, LIGHTS GO OUT PERIODICALLY WHILE YOU ARE DRIVING. THIS WAS AN ISSUE COVERED BY A CLASS ACTION LAWSUIT. NOW VW WON'T EVEN TALK TO YOU ABOUT IT AND REFERS YOU TO AN 800 NUMBER THAT WAS DISCONNECTED YEARS AGO. THIS IS A MAJOR SAFETY ISSUE AND VW IS RUNNING AWAY FROM THEIR LIABILITY. TYPICAL BEHAVIOR FOR VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825083February 9, 2016
SEAT BELTS
SEAT BELT RETRACTORS, FIRST REAR PASSENGER BELT STOP RETRACTING, THEN REAR CENTER BELT BECAME UNUSABLE BECAUSE IT ONLY RETRACTS SYNCHING TIGHTER AS FOLD DOWN SEAT OPERATED. NOW, DRIVER SIDE SEAT BELT IS LOOSING ITS ABILITY TO RETRACT INTO COLUMN. NO ACCIDENTS OR INJURIES HAVE OCCURRED BUT THE SEATING POSITIONS ARE UNUSABLE. VW WANTS CLOSE TO $1,000 TO REPLACE THE PASSENGER AND CENTER SEAT BELTS AND RETRACTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820182January 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. WHILE DRIVING AT 50 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER SIDE SEAT AIR BAGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819131January 9, 2016
STRUCTURE:BODY
WHILE DRIVING STRAIGHT ON THE FREEWAY AT ABOUT 70MPH THE FRONT HALF OF OUR 'PANORAMIC' SUNROOF 'EXPLODED' FROM THE INSIDE OUT AS IF FROM CABIN PRESSURE. THE REMAINING GLASS WAS BLOWN UPWARDS. THERE WERE NO OTHER VEHICLES NEARBY NOR WAS THERE ANYTHING ABOVE OUR VEHICLE WHEN THIS OCCURRED. THERE WAS NO EVIDENCE OF A PROJECTILE IN OR AROUND THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10806532November 24, 2015
STEERING, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE VEHICLE HESITATED AND WOULD NOT INCREASE IN SPEED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT WHILE MAKING A TURN, THERE WAS A LOUD CLICKING NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794374November 17, 2015
FUEL/PROPULSION SYSTEM
AFTER DRIVING ON A SHORT TRIP. I SMELLED AND NOTICED DIESEL LEAKING FROM DRIVER SIDE FRONT WHEEL WELL. LOOKING MORE CLOSELY NOTICED DIESEL HAD BEEN LEAKING WHILE DRIVING SPLATTERING ON UNDERSIDE AND SIDE OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789417November 9, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN TOUAREG. WHILE DRIVING 70 MPH, THE CONTACT SMELLED A STRONG ODOR OF FUEL. EVEN WHEN THE VEHICLE WAS STOPPED OR PARKED, THE FUMES WERE VERY STRONG. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786723October 28, 2015
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. WHILE DRIVING AT 45 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. THE CONTACT HAD TO APPLY FORCE TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. ALL WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT CLUSTER. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES. THE CONTACT WAS UNSURE ABOUT WHAT REPAIRS WERE PERFORMED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761526September 4, 2015
STEERING
THE STEERING WHEEL CONTINUES TO OSCILLATE AND VIBRATE AT FREEWAY SPEEDS ABOVE 65MPH. IT CONTINUES TO DO SO REGARDLESS OF ROAD SURFACE. VW HAS REPLACED TIRES, STEERING COLUMNS, AND OTHER AREAS THAT MAY BE CAUSING THIS ISSUE, BUT THE PROBLEM REMAINS. THE VEHICLE IS NOW AT 22,000 MILES AND IS STILL EXPERIENCING THE SAME PROBLEM AND VW IS NOT ACKNOWLEDGING THE LONG TERM ISSUE. I WOULD LIKE VW TO REPURCHASE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759641August 27, 2015
AIR BAGS, ELECTRICAL SYSTEM
I AM THE OWNER OF A 2005 VW TOUAREG WHICH RECENTLY HAD THE AIR BAG WARNING LIGHT COME ON AND STAY ON. I TOOK THE TOUAREG TO A VOLKSWAGEN DEALER WHERE I WAS CHARGED $104.48 FOR A DIAGNOSTIC TEST. THE DIAGNOSTIC TEST PROVIDED THE STORED FAULT CODE OF 01218, FRONT SIDE PASSENGER AIRBAG IGNITOR UPPER LIMIT EXCEEDED, THUS RECOMMENDING REPLACEMENT OF THE AIRBAG WIRING HARNESS FOR $320.00 ESTIMATE. IT IS MY UNDERSTANDING THAT THIS IS A KNOWN MANUFACTURERS DEFECT THAT VW ADDRESSED WITH THE NHTSA BY A TOUAREG SERVICE PACK/CUSTOMER SATISFACTION CAMPAIGN IN LATE DECEMBER 2006 WHERE VVV REPLACED THE SUBJECT DEFECTIVE HARNESSES AT NO EXPENSE TO TOUAREG OWNERS. THE VW ASSISTANT SERVICE MANAGER INFORMED ME THAT ACCORDING TO THE VEHICLE RECORDS THIS REPLACEMENT WAS NOT PERFORMED ON MY TOUAREG. PLEASE ADVISE WHY THIS DEFECTIVE AIRBAG WIRING HARNESS WAS NOT REPLACED DURING THIS CAMPAIGN. BASED UPON MY CONCERN AS A SAFETY AND HEALTH PROFESSIONAL, AND MY REVIEW OF THE INFORMATION AND FILES AVAILABLE FROM NHTSA CONCERNING THE PREVIOUS INVESTIGATION OF THIS PROBLEM IN 2006, I BELIEVE THAT VWS FAILURE TO CONTINUE TO CORRECT THIS PROBLEM NEEDS TO BE ADDRESSED BY NHTSA FOR CONSIDERATION OF REOPENING OF THIS INVESTIGATION. AS STATED IN THE ODI RESUME FOR INVESTIGATION: PE 06-022, SUBJECT: SRS WARNING LIGHT ILLUMINATION, .THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. I EXPECT NHTSA WILL REQUEST DATA FROM VW ON HOW MANY VW TOUAREGS HAVE REPORTED, OR BEEN DIAGNOSED WITH THIS PROBLEM SINCE 2006, AND HOW MANY OWNERS HAVE PAID VW OR OTHER REPAIR FACILITIES TO REPLACE THESE AIR BAG WIRING HARNESSES AND RELATED EQUIPMENT. THE TOUAREG SERVICE PACK/CUSTOMER SATISFACTION CAMPAIGN IN LATE DECEMBER 2006 WHERE VVV REPLACED THE SUBJECT DEFECTIVE HARNESSES AT NO EXPENSE TO TOUAREG OWNERS WAS AN ACTION TAKEN AT THAT TIME TO AVOID A RECALL. RECONSIDER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749686August 19, 2015
AIR BAGS, ELECTRICAL SYSTEM
MY AIRBAG FAULT LIGHT HAS BEEN ON FOR A FEW MONTHS NOW AND I'M GETTING CONCERNED. WAS THERE A RECALL OR WHAT IS THE BEST WAY TO FIX THIS PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745485July 31, 2015
POWER TRAIN
DRIVING ALONG IN A RESIDENTIAL NEIGHBORHOOD UNDER SLIGHT ACCELERATION AND A LOUD THUMPING NOISE BEGINS IN THE TRANSMISSION HUMP UNDER THE ARMREST - FELT LIKE SOMETHING HEAVY HAD BECOME WRAPPED AROUND THE DRIVESHAFT AND WAS CAUSING INTENSE VIBRATION ABOVE 30MPH. PARK THE CAR AND TOW TO REPAIR SHOP AND LEARN THE DRIVE SHAFT HAD BROKEN AND REQUIRED COMPLETE REPLACEMENT. THIS IS A VEHICLE THAT HAS NEVER BEEN OFFROAD AND VAST MAJORITY OF MILES ARE COMMUTING ON THE FREEWAY AND GENERAL AROUND-TOWN DRIVING. NO WAY SHOULD A WELL-MAINTAINED VEHICLE DOING LIGHT HIGHWAY DRIVING SUFFER A DRIVESHAFT FAILURE AT ONLY 105K MILES. CLEARLY A DEFECT THAT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR. REPAIR BILL WAS APPROXIMATELY $1600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731965July 4, 2015
POWER TRAIN
I OWN A 2009 TOUAREG 2, V6 AUTOMATIC & HAVE HAD MULTIPLE PROBLEMS WITH IT. I PURCHASED IT AS A PRE-OWNED VW CERTIFIED VEHICLE IN JANUARY OF 2012 WITH 32,423 MILES ON IT. IN MARCH OF 2013 (62227 MILES) WHILE DRIVING HOME I HAD INCREASED DIFFICULTY STEERING. THE PROBLEM WAS THAT THE POWER STEERING RACK ASSEMBLY NEEDED TO BE REPLACED AT A COST OF $1600. UNFORTUNATELY THE WARRANTY HAD JUST EXPIRED A WEEK OR SO BEFORE & THE DEALER WOULD NOT COVER THE REPAIR. THEN IN JULY OF 2013 (72913 MILES) THE PROP SHAFT ASSEMBLY HAD TO BE REPLACED COSTING $1400. NOW ON JULY 2, 2015 (122,000 MILES) WHILE DRIVING HOME I START TO HEAR A WHINING NOISE & DIFFICULTY STEERING & AM JUST ABLE TO MAKE IT HOME. WE HAVE IT TOWED TO THE MECHANIC & FIND ALL THE HYDRAULIC FLUID HAS LEAKED OUT & AGAIN THE POWER STEERING RACK WILL NEED TO BE REPLACED FOR APPX. $1600+. WAY TOO MANY REPAIRS OVER THE PAST TWO YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730264June 25, 2015
SEAT BELTS
TRIED TO BUCKLE UP ONE OF THE REAR SEAT BELTS AND BUCKLE PLASTIC HOUSING BROKE. THE DEALER FAILED TO ACKNOWLEDGE THAT A SEAT BELT MECHANISM SHOULD NEVER FAIL. INSTEAD, THE DEALER SAID I HAD TO PAY OUT OF POCKET TO HAVE IT REPLACED. I CONTACTED VOLKSWAGEN OF AMERICA TO REPORT THIS CONCERN AND ASKED THEM TO COVER FOR THIS REPAIR. THEY DECLINED TO COVER THIS REPAIR FREE OF CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717211May 18, 2015
POWER TRAIN, STEERING, WHEELS
THE STEERING WHEEL HAS A SHAKE, SHIMMY, OR VIBRATION BETWEEN 70-80MPH. 72MPH BEING THE MOST OBVIOUS. IT ALSO TENDS TO PULL MOSTLY TO THE RIGHT. IT CURRENTLY IS IN FOR ITS 2ND ATTEMPT AT REPAIR. THE FIRST WAS A REMOUNT AND REBALANCE OF ALL 4 WHEELS AS WELL AS "CLEANING" THE HUBS. THIS WAS TO COMPLY WITH THEIR OWN INTERNAL TSB. I WAS TOLD THAT IT WAS FIXED AND IT IS NOT. I'M WAITING TO PICK IT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714449May 4, 2015
FUEL/PROPULSION SYSTEM
HUGE FIRE/ HEALTH HAZARD: THE FUEL PUMP HOUSING IS CRACKED IN OUR CAR CAUSING A SIGNIFICANT AMOUNT OF FUEL TO SPILL OUT UNDERNEATH THE VEHICLE (3-4 DROPS/ SEC). THE FUEL POOLS IN THE FRAME AND UNDER-BODY FIRST UNTIL THE FRAME BECOMES SO FULL THAT IT SPILLS OUT. THIS IS A COMMON ISSUE WITH THE 2004-2012 VOLKSWAGEN TOUAREG/ PORSCHE CAYENNE, AND VERY VISIBLE ONLINE. IT IS A MANUFACTURING DEFECT. THE FUEL PUMPS ARE LOCATED UNDER THE PASSENGER REAR SEATS, AND FUELS POOLS INSIDE THE COVERS IN AT THOSE LOCATIONS AND AROUND THE ELECTRICAL CONNECTIONS. THESE LEAKS CAUSED THE OCCUPANTS (MY WIFE/KIDS) TO BE EXPOSED TO SEVERE GASOLINE FUMES INSIDE THE CAR CAUSING THEM DIZZINESS, NAUSEA, AND HEADACHES. THIS PROBLEM WILL CAUSE A FIRE AND KILL PEOPLE. VOLKSWAGEN IS UNABLE TO PROVIDE ASSISTANCE. I FILED A COMPLAINT WITH THEM AND ESCALATED IT WITH NO RESULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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