Volkswagen Touareg Complaints

646 consumer complaints on file.

#10650854October 28, 2014
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
I WAS DRIVING HOME AND MY VEHICLE SUDDENLY STOPPED AT 30MPH ENTERING A INTERSECTION WITH TRAIN TRACKS. NO WARNING AT ALL OTHER THAN A QUICK LIGHT ON THE DASH AND ENGINE COMPLETELY SHUT OFF AND WOULD NOT RESTART. DRIVER BEHIND ME LUCKILY DID NOT HIT ME AND I SOMEHOW WAS ABLE TO COAST MY VEHICLE INTO A DRIVEWAY LOT OF A GAS STATION ON THE CORNER. AFTER COASTING INTO THE LOT I WAS UNABLE TO START MY VEHICLE AT THAT POINT I BECAME STRANDED, LUCKILY WITH NO ACCIDENT. AFTER THE FACT I DID FURTHER RESEARCH AND DISCOVERED THAT ON VOLKSWAGEN DIESEL ENGINES NUMEROUS CONSUMERS HAVE HAD THE SAME FAILURE WITH THE HIGH PRESSURE FUEL PUMP THAT ALSO WOULD CUT OUT WHILE DRIVING FOR NO REASON AND LEAVING VEHICLE INOPERATIVE ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650277October 27, 2014
ENGINE, POWER TRAIN
CAR STALLS, SKIPS GEARS, JERKS, WHEN COMING FROM A FULL STOP TO ACCELERATING JERKS AND PULL REALLY HARD GOING INTO 1ST AND 2ND GEAR,, TOOK IT TO THE DEALER AFTER PAYING 800 DOLLAR THEY COULD FIND ANYTHING WRONG,, AND THAT WAS VW DEALER.... I'VE BEEN SEEIN ALOT OF THE SAME COMPLAINTS FOR THIS SPECIFIC MODEL AND YEAR, CAN SOME PLEASE LET ME KNOW IF VOLKSWAGEN IS NOT GOING TO TAKE RESPONSIBILITY FOR THIS ISSUE ATLEAST TELL ME WHAT COULD BE WRONG, SO I CAN FIX IT AND GET RID OF THIS STUPID CAR. IM BETTER OFF WITH AN AMERICAN CAR... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644612October 14, 2014
STEERING, SUSPENSION, WHEELS
WHEN THE VEHICLE IS DRIVEN AT SPEEDS BETWEEN 60 MPH - 75 MPH THE STEERING WHEEL SHAKES BACK AND FORTH. THE STEERING WHEEL SHAKE IS NOTICEABLE TO THE POINT THAT IF YOU TAKE YOUR HANDS OFF THE STEERING WHEEL YOU LITERALLY CAN SEE THE STEERING WHEEL VIBRATE BACK AND FORTH. THE AIR PRESSURE IN THE TIRES HAS BEEN CHECKED, THE TIRES HAVE BEEN ROTATED AND THE VOLKSWAGEN DEALER HAS ROAD FORCE BALANCED THE TIRES 2X IN AN ATTEMPT TO RESOLVE THE ISSUE OVER THE DURATION OF A YEAR. THE ATTEMPTS BY VOLKSWAGEN HAS NOT RESOLVED THE ISSUE AND THEY HAVE NO ANSWER TO WHY THE VEHICLE IS NOT PERFORMING CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643306October 8, 2014
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE TRAVELING APPROXIMATELY 55 MPH ON A HIGHWAY THE VEHICLE SUDDENLY LOST POWER/TURNED OFF. THERE WERE NO WARNING LIGHTS, NO NOISES, NO VIBRATIONS, NO SIGNS OF ANYTHING. VEHICLE STALLED AT FREEWAY SPEED AND IT HAD TO BE TOWED TO VW DEALER WHERE I WAS INFORMED THAT THE HIGH PRESSURE FUEL PUMP (HPFP) HAD FAILED. THERE WAS NO SIGN OF MIS-FUELING (NO GAS IN TANK WHEN TESTED), CONTAMINANTS ARE UNKNOWN. IT SEEMS THAT THE HPFP IS NOT DESIGNED TO PERFORM WITHIN THE TOLERANCES NECESSARY TO OPERATE SAFELY AND RELIABLY ON 'PUMP FUEL' AVAILABLE TO CONSUMERS; IT IS MECHANICALLY DEFECTIVE AND CLEAR AND PRESENT DANGER TO HIGHWAY SAFETY. REQUEST ENGINEERING ANALYSIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643458October 8, 2014
ENGINE
WENT TO START VEHICLE AND THE INTAKE MANIFOLD EXPLODED. VERY SCARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637298September 18, 2014
FUEL/PROPULSION SYSTEM
MY VEHICLE'S ENGINE STUMBLED (MIS-FIRED), THEN THE ENGINE LINE CAME ON AND AS I COASTED TO THE SIDE OF THE ROAD THE ENGINE SHUT OFF. THE VEHICLE WOULD TURN OVER BUT NOT START. I THEN HAD IT TOWED TO THE DEALER. THE DEALER TOLD ME THAT THE ENTIRE FUEL SYSTEM NEEDS TO BE REPLACED. I UNDERSTAND THAT THERE IS AN EXISTING NTHSA ISSUE OPEN ON VOLKSWAGEN DIESELS. MY VEHICLE IS A 2009 VOLKSWAGEN TOUAREG TDI (TURBO DIESEL INJECTION). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631849September 9, 2014
AIR BAGS
BOTH RIGHT AND LEFT SIDE FRONT AIRBAG WIRING HARNESSES REQUIRED REPAIR WITHIN 600 MILES OF FIRST INCIDENT TO CORRECT PRIOR REPAIRS TO REPLACE HARNESS CONNECTORS WITH SPLICED WIRE UNDER VOLUNTARY SERVICE PACK "RECALL". BOTH REPAIRS WERE TRIGGERED BY AIRBAG FAULT LIGHT ON DASH. YOU HAD DONE AN INVESTIGATION IN 2006 ON THIS. VW WOULD NOT COVER THE REPAIRS BECAUSE I WAS "OUT OF WARRANTY". IT COST ME $600 TO FIX THE PROBLEM AND I HAVE NO ASSURANCE FROM THE DEALER IT WON'T OCCUR AGAIN OR THAT I WILL NEED NEW HARNESSES OR AIRBAG MODULES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629233August 28, 2014
VISIBILITY/WIPER
I WAS DRIVING ON 101 SOUTH FROM SANTA ROSA TOWARDS SAN FRANCISCO AND WHEN IN THE NOVATO AREA THE REARVIEW MIRROR CAME OFF DANGLING FROM THE HEADLINER BY THE WIRING HARNESS RIGHT ON MY FACE. THE DANGLING REARVIEW MIRROR BLOCKED MY VIEW OF THE ROAD AND THIS BIG DISTRACTION NEARLY CAUSED AN ACCIDENT. THIS IS CLEARLY A SAFETY ISSUE, REARVIEW MIRRORS SHOULD NOT JUST RANDOMLY FALL OFF. I STRONGLY BELIEVE THAT VOLKSWAGEN OUGHT TO HAVE A RECALL FOR THIS DEFECTIVE MIRROR AND PERFORM A REPAIR AT VW'S EXPENSE. MY AAA CERTIFIED MECHANIC QUOTED ME IN EXCESS OF $700.00 TO RE-GLUE THE REARVIEW MIRROR TO THE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622286August 14, 2014
VEHICLE SPEED CONTROL
THIS IS AN ONGOING PROBLEM SINCE WE TOOK POSSESSION OF THE VEHICLE.UNPREDICTABLE AND INCONSISTENT ACCELERATION STUMBLE': THIS OCCURS UNPREDICTABLY AND GENERALLY FROM A STANDING START. ONE DEPRESSES THE ACCELERATOR AND THE CAR DOES NOT ACCELERATE. IT DECELERATES -THEN IT RECOVERS OFTEN ABRUPTLY. THIS PUTS THE DRIVER AND PASSENGERS IN PERIL OF A CRASH FROM ONCOMING TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619021August 5, 2014
FUEL/PROPULSION SYSTEM
TL - THE CONTACT OWNS A 2010 VOLKSWAGEN TOUAREG. THE CONTACT SMELLED A STRONG ODOR OF FUEL INSIDE THE VEHICLE. THE DEALER STATED THAT THE FUEL LINE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 35,000. JCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618221August 1, 2014
FUEL SYSTEM, DIESEL
AT HIGHWAY SPEED THE VEHICLE STALLED IN THE PASSING LANE. VEHICLE FAILED TO RESTART AND WAS LUCKY TRAFFIC ALLOWED ME TO PULL TO SIDE OF ROAD ALTHOUGH SEMI TRUCK WAS ON MY SIDE WHEN IT DIED. VEHICLE TOWED TO FIND CATASTROPHIC FAILURE OF FUEL SYSTEM. REPAIR REPLACED WHOLE FUEL SYSTEM ($10,000 VALUE). DEALER ADVISED THIS IS DUE TO BIO DIESEL PURCHASED IN ILLINOIS. FUEL PUMP DESTRUCTS AND VEHICLE FAILS. VW ACKNOWLEDGED THE FUEL ISSUE BUT NEVER SAID THIS WHEN WE PURCHASED VEHICLE NEW. VERY UNSAFE AND VEHICLE IS ONLY USED FOR LOCAL USE UNTIL WE CAN SELL OR TRADE IN. WE WERE LUCKY.... VW TECH TOLD ME TO FILE WITH NTSB AS HE HAS SEEN MANY OF THESE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617762July 30, 2014
STEERING, ELECTRONIC STABILITY CONTROL (ESC)
WOULDN'T START SO HAD IT TOWED TO NORTHLAND VOLKSWAGEN. THERE THEY TESTED AND SAID I NEEDED STEERING COLUMN REPLACED AND WIRING DONE . NOT SURE BUT HAVE NEVER HAD PROBLEMS WITH COLUMN NOT PERFORMING CORRECTLY BUT I DON'T HAVE A CLUE ABOUT WIRING INSIDE ONE. THE REPAIRS ARE 2538.08 AND 1567.77 IS FOR THE COLUMN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617203July 29, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT THERE WAS AN ODOR OF FUEL PRESENT INSIDE THE VEHICLE AND THERE WAS FUEL LEAKING FROM THE VEHICLE WHICH WAS PRESENT ON THE GARAGE FLOOR. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE FUEL WAS LEAKING FROM THE FUEL SYSTEM AND NO OTHER INFORMATION WAS AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617291July 29, 2014
ENGINE, FUEL/PROPULSION SYSTEM
THE CAR STARTED TO SMELL LIKE GAS EVEN AFTER HOURS IN THE GARAGE. WE TOOK IT TO A MECHANIC WHICH THEY SAID THAT IT CAN BE A GAS LEAK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617038July 28, 2014
FUEL/PROPULSION SYSTEM, ENGINE
I PURCHASED THIS VEHICLE 3 DAYS PRIOR AS A "CERTIFIED PRE-OWNED" FROM LAKELAND VW OF FLORIDA. I WAS APPROACHING AN INTERSECTION AND PREPARING TO STOP. AS I ROLLED UP AND WENT TO TURN RIGHT, THE VEHICLE SUDDENLY LOST POWER. SEVERAL ATTEMPTS TO RESTART WERE UNSUCCESSFUL. WE HAD TO PUSH THE VEHICLE ACROSS A BUSY STREET, AT WHICH POINT I CALLED ROADSIDE FOR A TOW. THE VW DEALER TOLD ME TODAY THAT IT IS MY HIGH PRESSURE FUEL PUMP, WHICH SEEMS TO BE A COMMON FAILURE FOR THIS VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614989July 21, 2014
SERVICE BRAKES
I OWN A 2012 VW TOUAREG AND RECENTLY, I HAVE HAD AN ISSUE WITH THE BRAKES. WHEN I COME TO A COMPLETE STOP AT A LIGHT OR FOR A LONG TIME, AFTER 5 OR MORE SECONDS, THE BRAKE PEDAL STARTS TO GO DOWN AND THE CAR STARTS TO ROLL FORWARD. I CAN STOP THE ROLLING IF I PUSH THE BREAKS ALL THE WAY DOWN FURTHER, BUT THE DEALERSHIP SAYS THEY CANNOT REPRODUCE THE ISSUE AND THEREFORE CANNOT CHANGE ANY PARTS OR DO ANYTHING FOR ME. SINCE I AM UNWILLING TO GAMBLE WITH MY BRAKES, ESPECIALLY WITH MY SON IN THE VEHICLE, I HAVE LEFT THE VEHICLE AT THE DEALERSHIP UNTIL THEY CAN REPRODUCE THE ISSUE. I'M NOT SURE IF OTHER PEOPLE ARE HAVING THIS BREAK ISSUE, BUT I WANTED SOMEONE TO BE AWARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611019July 16, 2014
SEAT BELTS
SEATBELT LOCKED UP WHILE DRIVING AND DOES NOT UNLOCK! MANY OF THE OWNERS OF THE SAME MODEL HAVE REPORTED THIS SEAT BELT (MIDDLE PASSENGER SEAT) LOCKING UP AND NOT BEING ABLE TO UNLOCK. THIS COULD BE A MAJOR HAZARD IN CASE OF AN ACCIDENT AND FIRE THE PASSENGER WOULD NOT BE ABLE TO RELEASE THEMSELVES EXCEPT BY CUTTING THE SEATBELT! EVEN WHEN DRIVING NORMAL AND NOT BEING ABLE TO UNLOCK YOURSELF COULD BE DANGEROUS. THE ONLY WAY TO GET OUT IS TO CUT THE SEAT BELT AND THE SEAT BELT IS NOT EASY TO CUT IF YOU DO NOT HAVE THE PROPER CUTTING TOOL. WE THE OWNERS OF THIS VEHICLE WOULD LIKE NHTSA TO ADDRESS THIS ISSUE WITH THE MANUFACTURERS. I APPROACHED THE VW CUSTOMER CARE I WAS TOLD BY THE VW CUSTOMER CARE THAT THEY WOULD NOT BE ABLE TO HELP ME AT ALL. MY VEHICLE IS BARELY OUT OF THE CERTIFIED PRE-OWNED WARRANTY BY MILES BUT IT IS STILL UNDER WARRANTY IF YOU GO BY THE NUMBER OF YEARS (LESS THAN 2 YEARS) BUT VW IS NOT CONCERNED OF THIS MAJOR MANUFACTURING DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610742July 15, 2014
STEERING
I HAVE A 2012 TOUAREG TDI THAT HAS A STEERING SHAKING PROBLEM WHICH IT HAS EXHIBITED SINCE I PURCHASED IT. VW HAS TRIED TO RECTIFY THE PROBLEM BY ROAD FORCE BALANCING AND INSTALLING NEW TIRES BUT THIS HAS NOT RESOLVED THE PROBLEM. THE STEERING WHEEL SHAKES, OR OSCILLATES, WHEN DRIVING AT SPEEDS REACHING ANYWHERE BETWEEN 65 AND 70 MPH AND HIGHER. THE OSCILLATION CONTINUES UP THROUGH HIGHER SPEEDS WITHOUT SUBSIDING. THE STEERING WHEEL CONTINUOUSLY CYCLES BACK AND FORTH FROM LEFT TO RIGHT WITH ABOUT 1/4 INCH TO 3/8 INCH. THE VIBRATION CAN BE FELT AND SEEN WHEN MY HANDS ARE ON THE STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605258June 25, 2014
TRAILER HITCHES
2013 VOLKSWAGEN TOUAREG. CONSUMER WRITES IN REGARDS TO VEHICLE FACTORY TRAILER HITCH ISSUES. *SMD THE CONSUMER STATED THE ADVERTISING OF THE VEHICLE ABLE TO TOW 7,600 WAS MISLEADING, WHEN IN FACT THE OWNER'S MANUAL READ USE ONLY A WEIGHT-CARRYING TRAILER HITCH. NEVER INSTALL A WEIGHT DISTRIBUTING OR LOAD EQUALIZING TRAILER HITCH ON THE VEHICLE. THE VEHICLE IS NOT DESIGNED FOR THIS PARTICULAR KIND OF HITCH. THE CONSUMER STATED HE WAS NOT AWARE OF ANY ITEM, SUCH AS A BOAT, CAMPER, ETC, OF OVER 4,000 POUNDS THAT WOULD NOT REQUIRE THE USE OF A WEIGHT-DISTRIBUTING HITCH. THE CONSUMER DECIDED NOT TO PURCHASE THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599210June 18, 2014
TIRES
I PURCHASED A SET OF 4 NITTO MOTIVO'S FOR MY TOUAREG TDI IN SEPT 2013 AT WHICH TIME I HAD 60,000 MILES ON MY VEHICLE. TODAY, 6/17/14, @ 75, 000 MILES WITH 15,000 MILES ON THE MOTIVO'S, I NOTICED 2 DEFECTS IN 2 OF MY TIRES. THE LEFT REAR TIRE HAD A HUGE BULGE ON THE SIDEWALL...ABOUT 3" INCHES ACROSS AND 2" HIGH. THE RIGHT FRONT TIRE HAD THIS 2" X 2" CUT/GASH OR SOMETHING ON THE SIDEWALL. I IMMEDIATELY WENT TO DISCOUNT TIRE WHERE I BOUGHT THEM AND THEY SAID THESE ISSUES WERE PROBABLY THE RESULT OF DRIVING OVER POTHOLES AND THAT ALL 4 WILL NEED TO BE REPLACED SINCE I HAVE AN ALL-WHEEL DRIVE VEHICLE AND THAT THE BEST THEY CAN DO IS GIVE ME A TREAD WEAR BASED CREDIT ON A NEW SET IN THE AMOUNT OF AROUND $320. I PAID OVER $1000 FOR YOUR TIRES, WHICH WERE WARRANTED FOR 60,000 AND I ONLY GOT 15,000 OUT OF THEM. AND TO MAKE MATTERS WORSE, IT APPEARS THAT THE QUALITY OF THE SIDEWALL IS VERY POOR CAUSING THE DEFECTS I MENTIONED. I CONTACTED NITTO NUMEROUS TIMES AND THEY ADVISED THAT THEY DO NOT COVER "ROAD HAZARDS" WHICH THEY SAY CAUSED THE DEFECTS IN MY 2 TIRES. THEY ALSO ADVISED THAT SINCE MY TIRES WERE ONLY MEASURED AS HAVING BETWEEN 5/32 AND 6/32 OF TREAD WEAR, ESSENTIALLY 1/2 WORN OUT, THEY ONLY WARRANTY THEIR TIRES IF THEY ARE BETWEEN 1/32 AND 2/32...IE, TOTALLY WORN OUT, BEFORE THEY WOULD ISSUE A PRO-RATED CREDIT. THIS IS ABSURD!!! THE WARRANTY IS FOR 60,000 MILES...AFTER JUST 15,000 MILES, MY TIRES ARE HALFWAY WORN OUT! I SHOULD GET A CREDIT FOR 75% OF THE COST OF THE TIRES. I WOULD REALLY APPRECIATE YOUR CONSIDERATION IN HELPING ME TO RECEIVE CREDIT IN THE AMOUNT OF 75% ($750) OF THE $1000 I PAID FOR THESE TIRES, SINCE I ONLY HAVE 15, 000 MILES ON THEM AND THE WARRANTY IS FOR 60,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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