Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10065650April 6, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE, SERVICE BRAKES, HYDRAULIC:BRAKE FLUID LOW WARNING: LAMP, SEATS, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
SINCE I HAVE HAD MY JETTA I HAVE HAD TO KEEP OIL IN THE TRUNK BECAUSE THE CAR BURNS OIL, I WAS TOLD BY THE DEALER THAT IT IS NORMAL FOR A CAR TO USE THAT MUCH OIL, I HAVE HAD TO HAVE THE BRAKE SWITCH REPLACED, THE ARM REST LATCH REPLACED, CD PLAYER REPLACED TWICE, MY PASSENGER REAR BRAKE LIGHTS BURN OUT REGULARLY (ONLY PASSENGER SIDE), MY KEY IN THE IGNITION ALARM AND LIGHTS LEFT ON ALARM TURNED AND STAYED ON EVERYTIME I DROVE MY CAR. THE DEALER'S SOLUTION TO ALL THESE PROBLEMS WAS TO DOWNGRADE MY CAR AND BUY A VW BEETLE. I PURCHASED A 2002 USED BEETLE - DEALER ALLOWED ME TAKE CAR AND PROMISED TO FIX ANYTHING ON THE FOLLOWING MONDAY. THERE WAS A LIGHT ON THE DASH THAT WAS LIT UP CALLED EPC - I ASKED THE DEALER WHAT THE LIGHT WAS FOR AND THEY SAID THAT THE ALIGNMENT NEEDED TO BE ADJUSTED NO BIG DEAL THEY WOULD FIX IT WHEN I RETURNED ON MONDAY. I DROVE THE CAR OFF THE LOT GOT ABOUT 20 MILES FOR THE DEALERSHIP AND THE CAR DIED ON THE FREEWAY!!!!! WHILE WAITING FOR THE TOW TRUCK I READ IN THE CAR MANUAL THAT EPC STOOD FOR ELECTRIC POWER CONTROL - IT SAID IF THIS LIGHT GOES ON DO NOT ATTEMPT TO DRIVE - TOW TO DEALERSHIP IMMEDIATELY - AFTER THAT I MARCHED RIGHT BACK TO THE DEALER AND GOT MY JETTA BACK - HOWEVER I STILL HAVE ALL OF THE ABOVE PROBLEMS AND FEW TO ADD TO THE LIST DEFECTIVE ELECTRIC WINDOW, NOISY BRAKES WHEN IN REVERSE EVEN AFTER BRAKES WERE REPLACED. I CAN'T WAIT TO TURN THE PIECE OF @#$%# IN TO THE DEALER WHEN MY LEASE IS UP AND WALK AWAY - I JUST FEEL SORRY FOR THE FOOL THEY TURN AROUND AND SELL IT TO! *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065654April 6, 2004
VEHICLE SPEED CONTROL
MY WIFE WAS PULLING INTO AN UPHILL PARKING SPOT AND PRESSED THE BRAKE TO STOP. INSTEAD, THE CAR ACCELERATED OUT OF CONTROL AND HIT A CONCRETE BLOCK WALL, WHICH CAUSED THE AIRBAGS TO DEPLOY AND DAMAGED THE FRONT OF THE CAR. THE CAR THEN REVERSED ITSELF AND MY WIFE HAD TO PULL THE EMERGENCY BRAKE TO BRING THE CAR TO A STOP. *LA
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10064553April 5, 2004
ELECTRICAL SYSTEM
COIL PACK HAS BEEN REPLACED 3 TIMES BUT VEHICLE CONTINUES TO LOSE POWER AND DRIVE ROUGH. THERE HAVE BEEN SEVERAL OCCASIONS WHEN AN ACCIDENT WAS NARROWLY AVOIDED. I DO NOT FEEL SAFE DRIVING THIS CAR. THIS IS A LEASE. I OFFERED VW THE OPTION OF LETTING ME MAKE ONE CASH PAYMENT TO PAY OUT THE LEASE BUT VW REFUSED TO DO THIS. VW SAID I HAVE TO KEEP THIS CAR UNTIL 90 DAYS BEFORE DUE DATE. CAR HAS BEEN TOWED IN 3 TIMES FOR THIS PROBLEM AND DRIVEN IN THREE OTHER TIMES. I NEVER KNOW WHEN I WILL HAVE TO WALK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064584April 5, 2004
POWER TRAIN:MANUAL TRANSMISSION, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, SUSPENSION, ELECTRICAL SYSTEM, AIR BAGS
PAST YEAR: AUTO DOOR LOCKS FAILED, COULD NOT OPEN EITHER FRONT DOOR; TRANSMISSION FAILED, EXHAUST SYSTEM RUSTED OUT, HEADLIGHTS OUT, SIGNALS OUT, WHEEL BEARINGS NEED REPLACED, AIR BAG LIGHT STAYS ON, HAVE NOT BEEN ABLE TO DRIVE CAR IN NEARLY 1 YEAR, REQUIRED NEARLY $5000 WORTH OF DAMAGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065596April 5, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
IN REFERENCE TO THE FOLLOWING RECALL: NHTSA CAMPAIGN ID NUMBER : 04V096000 ONE ADDITIONAL PROBLEM SHOULD BE NOTED. I HAVE A 2000 VW JETTA WITH AN AUTOMATIC TRANSMISSION AND WHEN THE BRAKE LIGHT SWITCH FAILS, AS IT DID ON MY CAR AT THE END OF LAST YEAR, THE SHIFTER CANNOT BE MOVED OUT OF THE PARK POSITION. THIS EFFECTIVELY LEAVES THE VEHICLE IMMOBILIZED AND THE OWNER NEEDING A TOW. I THINK THAT ALL OWNERS WHO HAVE HAD THIS DEFECTIVE SWITCH REPLACED SHOULD BE REIMBURSED FOR THE SWITCH REPAIR AND TOWING IF APPLICABLE. THANK YOU FOR YOUR ATTENTION TO THIS ISSUE. DAN ELIADES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064398April 2, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DRIVER SEAT HEATER OVERHEATED AND CAUSED DAMAGE TO SEAT. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10064333April 1, 2004
ELECTRICAL SYSTEM
I HAVE HAD NUMEROUS TROUBLES WITH THE CONTROL MODULE HAVING CODES IN IT. RIGHT NOW, I HAVE A P0411 CODE, SECONDARY AIR FLOW. THE ECM HAS BEEN REPLACED ALREADY, LEADING ME TO BELIEVE THAT THERE'S TROUBLE FOR ME DOWN THE ROAD!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064358April 1, 2004
POWER TRAIN:MANUAL TRANSMISSION
THE MANUAL TRANSMISSION SLIPS OUT OF GEAR FOR NO REASON, WITH NO WARNING AT CERTAIN SPEEDS AND IN CERTAIN GEARS. WHEN YOU TRY AND ACCELERATE THE ENGINE REVS BUT YOU DON'T GO ANYWHERE, POSSIBLY A VERY DANGEROUS SITUATION. I HAVE HAD THE CAR IN TWICE FOR REPAIRS AND THE PROBLEM STILL OCCURS, ALL THAT HAS CHANGED IS WHICH GEAR. THE DEALER CLAIMED THESE REPAIRS WERE NOT UNDER WARRANTY EVEN THOUGH THE TRANSMISSION IS COVERED BY A 10-YEAR WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062962April 1, 2004
ELECTRICAL SYSTEM
WHEN TURNING THE IGNITION ON ELECTRICAL COMPONENTS DO NOT WORK. THE HEADLIGHTS DON'T COME, AND HEATER DOESN'T WORK. CONSUMER BELIEVES IT IS AN ELECTRICAL PROBLEM. *AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062966April 1, 2004
AIR BAGS:SIDE/WINDOW
WHILE ACCELERATING FROM A STOP AT 10 MPH THE SIDE IMPACT AIR BAGS ON THE PASSENGER SIDE INADVERTENTLY DEPLOYED. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061218April 1, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN PRESSING ON THE ACCELERATOR PEDAL VEHICLE HESITATED. CONSUMER CONTACTED DEALERSHIP. HOWEVER, DEALERSHIP WAS UNABLE TO RESOLVE THE PROBLEM. *AK CONSUMER'S WIFE SPOKE TO SOMEONE AT VOLKSWAGEN OF AMERICA AND SAID IT WAS AN INHERENT PROBLEM OF THE VEHICLE. ALSO, DEALER SAID THAT THEY CAN'T FIX THE PROBLEM BECAUSE THE TRANSMISSION IS COMPUTERIZED AND COMMUNICATES WITH THE ENGINE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061124April 1, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE CONSUMER TURNED ON THE SEAT HEATER AND IT BURNED A HOLE IN THE CONSUMER'S PANTS WITH PROPER TEMPERATURE ADJUSTMENT. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064238March 31, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
IN NOV 2003, OUR 2001 JETTA TDI WOULD NOT SHIFT OUT OF PARK, CAUSING MYSELF AND MY SONS NUMEROUS TIMES TO BE STRANDED. THE PROBLEM WAS INTERMITTENT. AL SANCHEZ VW IN GILROY, CA, DIAGNOSED A SHIFTER PROBLEM AND REPLACED IT. THE PROBLEM PERSISTED. I CONTINUED TO DISCUSS IT WITH AL SANCHEZ VW, EVEN LEAVING IT WITH THEM FOR ONE WEEK TO DRIVE. I WAS TOLD THE PROBLEM WAS INTERMITTENT AND THEY COULD NOT DUPLICATE THE PROBLEM, THERE WAS NOTHING THEY COULD DO. SEVERAL WEEKS AGO, THE PROBLEM AGAIN OCCURRED. I PHONED A TOW COMPANY WHO NOTED THE VEHICLE STUCK IN PARK AND MENTIONED THE BRAKE INVOLVEMENT. AFTER TURNING OFF THE CAR AND FUSSING WITH THE BRAKE/SHIFTER, IT ENGAGED. THE NEXT MORNING, I PHONED AL SANCHEZ AND WAS TOLD THAT IT SHIFTED FINE. LATER THAT DAY, I WAS TOLD THAT IT GOT A LITTLE STICKY.THEY DIAGNOSED THE BRAKE LIGHT SWITCH. I HAVE SPOKE TO SERVICE ADVISORS AND THE SERVICE MANAGER. THEY MAINTAIN THE POSITION THAT THE SHIFTER NEEDED REPLACING IN NOV 2003, AND NOW THE BRAKE LIGHT SWITCH NEEDS REPLACING. I AM OF THE OPINION THAT THE PROBLEM WAS NOT CORRECTED. SINCE THE PROBLEM CONTINUED TO PERSIST, THIS DOES NOT SEEM TO BE AN UNREASONABLE ASSESSMENT. ON 2/21/04, I DOWNLOADED INFO FROM YOUR SIGHT. THERE WERE TWO RECALLS FOR MY CAR. TODAY, 3/31/04, THERE ARE THREE, INCLUDING AN EXTERIOR LIGHTING;BRAKE LIGHTS;SWITCH. I DECIDED TO CHECK THIS SITE TODAY ONLY BECAUSE DURING DURING ONE OF MY MORE RECENT CONVERSATIONS TO NHTSA, I WAS INFORMED THAT THERE WERE THREE RESULTS. I HAVE NOT CONFIRMED IF MY VEHICLE IN ONE INCLUDED IN THIS RECALL. IF MY VIN IS NOT ON THE RECALL LIST, THIS IS TOO MUCH OF A COINCIDENCE TO OVERLOOK. ALSO, THE LACK OF COOPERATION OF AL SANCHEZ VW AND VOLKSWAGON ADVOCATES CANNOT BE OVERLOOKED AS WELL. IDEALLY, I WOULD LIKE THE REPAIR COST OF THE SHIFTER REFUNDED TO ME AND THE RECALL TO COVER MY SHIFTING PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065346March 31, 2004
AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW
WHILE DRIVING BETWEEN 65 AND 70 MPH AND WITHOUT ANY WARNING FRONT AND WINDOW PASSENGER AIR BAGS DEPLOYED. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065359March 31, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHILE DRIVING WITH SEAT HEATER ON CONSUMER NOTICED THAT SEAT GOT HOT, CAUSING THE DRIVER'S BOTTOM TO BURN. THE SEAT SMOKED, AND BURNT HOLES IN THE DRIVER'S JACKET AND PANTS. VEHICLE FILLED WITH SMOKE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10065376March 31, 2004
AIR BAGS
WHILE DRIVING AT 25 MPH AND TALKING ON THE PHONE CONSUMER'S VEHICLE COLLIDED WITH THE REAR OF ANOTHER VEHICLE. UPON IMPACT, AIR BAGS DID NOT DEPLOY. NO INJURIES WERE REPORTED, BUT CONSUMER WAS CITIED BY THE POLICE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10065379March 31, 2004
AIR BAGS:SIDE/WINDOW
WHILE DRIVING AT 35 MPH PASSENGER SIDE AIRBAGS DEPLOYED AFTER HITTING A SMALL BUMP IN THE ROAD. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10064296March 31, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
MY THREE YEAR OLD JETTA HAD TO BE TOWED OFF OF A MAJOR HIGHWAY DUE TO OXYGEN SENSOR FAILURE. I ALREADY HAD ONE OXYGEN SENSOR REPLACED ONE YEAR AFTER PURCHASING THIS CAR.THIS HAS BEEN A PROBLEM EVER SINSE I OWNED THE CAR. THIS A MAJOR SAFETY CONCERN SINSE THE CAR IS STALLING OUT WHILE TRAVEING AT HIGH SPEEDS. I FEEL THAT THERE NEEDS TO BE A MAJOR INVESTIGATION INTO WHY THESE VEHICLES ARE PERFORMING SO POORLY WHEN THEY ARE STILL NEW. EVERYONE I KNOW THAT OWNS A JETTA REPORTS THE SAME TYPE OF STALLING AND NUMEOUS OTHER EXPENSIVE PROBLEMS. THIS IS UNACCEPTABLE FOR A $20000 PRODUCT. ON SEVERAL OCCASIONS THE DEALER HAS NOT REPAIRED THE VEHICLE STATING THAT THERE ARE NO PROBLEMS. THE DEALER HAS INFORMED ME THAT IT IS GOING TO COST ME ALMOST $1000 TO FIX THE PROBLEM AND IT IS NOT COVERED UNDER THE VEHICLES WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064950March 26, 2004
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHEN DRIVING 25 MPH CONSUMER NOTICED BLACK SMOKE COMING FROM UNDER THE HOOD. CONSUMER TURNED THE VEHICLE OFF, OPENED THE HOOD, AND NOTICED FLAMES COMING FROM THE ENGINE. CONSUMER CALLED THE FIRE DEPARTMENT TO PUT OUT THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10063924March 26, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE SEAT MATERIAL ON THE DRIVER'S SEAT, BURNED THROUGH, MELTING THE SEATS MATERIAL AND CREATING A 1-INCH X INCH WIDE HOLE. THE HOLE LEFT EXPOSED THE ELECTRICAL WIRES UNDER THE MATERIAL THAT CAUSED THE DRIVER TO FEEL A SUDDEN ELECTRICAL SHOCK. FURTHERMORE, THE ELECTRICAL SHOCK COMBINED WITH THE HOT MELTING MATERIAL FELT THROUGH THE JEANS, CAUSED THE DRIVER TO SUDDENLY AND UNSAFELY VEERS OFF THE ROAD. THE HOT MELTED MATERIAL ALSO CAUSED SOME MINOR BURNING ON THE HAND (FINGER) OF THE DRIVER. THE VW BUILT IN SEAT-HEATER WAS ON POSITION 4. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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