Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10073783May 11, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
PROBLEMS WITH AIR CONDITIONER ON 2003 VOLKSWAGEN JETTA. *MR THE AIR INTAKE DUCT LEAKED WHICH CAUSED WHITE SMOKE TO EMIT FROM THE VEHICLE WHEN PARKED AFTER A 75 MILE TRIP. THE PART HAD TO BE ORDERED. THE A/C CONDENSER LEAKED WHICH CAUSED THE A/C NOT TO COOL THE VEHICLE PROPERLY. THE DEALER SURMISED THAT THE DAMAGE TO THE CONDENSER WAS FROM AN OUTSIDE SOURCE THEREFORE REFUSED TO REPLACE IT UNDER WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072391May 11, 2004
POWER TRAIN:MANUAL TRANSMISSION, EXTERIOR LIGHTING:BRAKE LIGHTS, INTERIOR LIGHTING
I OWN A 2003 VW JETTA. I BOUGHT IT ON 09/02. SINCE THEN I HAVE HAD A VARIETY OF PROBLEMS. FIRST IT WAS MY ELECTRICAL. BY BRAKE LIGHTS STAYED ON AND THE KEY LESS REMOTE DID NOT WORK I COULD NOT LOCK MY CAR AND NON OF THE INTERIOR AND EXTERIOR LIGHTS WORKED. I TOOK THIS PROBLEM TO VW AND THE SAID THAT I NEEDED TO MAKE AN APPONTMENT BEFORE THEY WOULD HELP ME. SO I HAD TO DRIVE HOME WITH ALL THESE PROBLEMS AND MAKE MY APPT. THIS PROBLEM WAS FIXED HOWEVER OCCASIONALY THE BRAKE LIGHTS STILL STAY STUCK ON. THIS WAS ALSO NOTED TO VW. THE SECOND TIME I TOOK MY CAR IN FOR A RATTLE IN MY CLUTCH. I WAS TOLD I WOULD NEED TO TAKE MY CAR ON A TEST DRIVE WITH A CUSTOMER SERVICE REP (?). SO I DID AND SHE STATED SHE DID NOT HERE ANYTHING AND I TOLD HERE THAT WHEN I TAKE THE CLUTCH OUT IT DOES RATTLES VERY LOUD BUT WHEN I PUSH THE CLUTCH IN THE RATTLE STOPS. CUSTOMER SERVICE REP STATED SINCE SHE DID NOT HERE THIS SHE COULD NOT LET THE ACTUAL TECH LOOK AT IT. I DEMANDED THE TECH TO LOOK AT IT. FINALLY THE TECH AND CUSTOMER SERVICE REP TOLD ME I HAD A RATTLE IN MY CLUTCH DUE TO MY BALD TIRES.???? SINCE I DID NEED NEW TIRES, I REPLACED ALL 4. MY CLUTCH STILL RATTLED. (SHOCKER) I THEN DECIDED TO TAKE MY VW TO ANOTHER VW SERVICE DEALER, AND THEY DETERMINED THAT THE RATTLE WAS A LOOSE HEAT PLATE. VW DEALER STATED THIS WAS FIXED. THE NEXT DAY THIS RATTLE WAS STILL THERE. I HAVE TAKEN THIS CAR IN FOR A TOTAL OF 3 TIMES FOR THIS RATTLE. I HAVE DECIDED ON GETTING A NEW NON-VW CAR. NOT ONLY HAS THE CAR DISSAPPOINTED ME BUT THE SERVCIE POEPLE HAVE TREATED ME AND MY HUSBAND LIKE IGNORANT CONSUMERS. ON EACH OF THESE VISITS TO THE VW DEALER THEY HAVE AHD TO KEEP MY CAR FOR NUMEROUS DAYS, AND NEVER WAS I ABLE TO RECEIVE A RENTAL, WHICH RESULTED IN ME MISSING WORK AND COSTING ME MORE MONEY.*MB*
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073474May 11, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING VEHICLE LOST POWER WHEN ACCELERATOR PEDAL WAS DEPRESSED. A TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072416May 11, 2004
POWER TRAIN:CLUTCH ASSEMBLY
MY CLUTCH ON MY 1.8T FAILED AT 30K MILES. LOCAL DEALER & VOA STATED THAT PROBLEM WAS WEAR & TEAR I WAS RESPONSIBLE FOR PAYMENT TO REPLACE THE ENTIRE CLUTCH ASSEMBLY INCLUDING THE FLYWHEEL. I HAD THE CAR TOWED TO MY LOCAL MECHANIC WHO CONFIRMED THE PROBLEM WAS A MECHANICAL FAILURE, AND THAT THERE WAS PLENTY OF WEAR LEFT ON THE CLUTCH. WE WERE FORCED TO USE VW REPLACEMENT PARTS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068506May 8, 2004
POWER TRAIN:CLUTCH ASSEMBLY
THE CLUTCH IN MY 2001 JETTA 1.8T DIED AT ONLY 28,000 MILES. DEALER TOLD ME IT WAS "WEAR AND TEAR" - SERVICE MANAGER WHISPERED THAT THE DMF CLUTCH IS DEFECTIVE ON THESE MODELS. VW WAS UNRESPONSIVE AFTER REPEATED LETTERS AND CALLS. HAD LOANER FOR 40 DAYS. DEALER AGREED TO PAY LABOR - I PAID FOR THE PART. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072291May 7, 2004
AIR BAGS:SIDE/WINDOW
FRONT PASSENGER SIDE AIR BAG DEPLOYED PREMATURELY WHILE DRIVING. DEALERSHIP PROCESSED THE INFORMATION FROM THE ON ROAD COMPUTER, WHICH INDICATED AN IMPACT DISCHARGED THE SIDE AIR BAG, AND LOCKED UP THE SEAT BELT REEL AND HIGH RESISTANCE ON THE DRIVER SIDE SEAT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072298May 7, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL, SERVICE BRAKES, HYDRAULIC
WHEN THE BRAKE PEDAL WAS DEPRESSED TO DISENGAGE THE CRUISE CONTROL BRAKES FAILED. THIS RESULTED IN A REAR END COLLISION. THE INSURANCE WAS NOT ABLE TO PROVE THAT THE FAILURE WAS DUE TO A MALFUNCTION IN THE BRAKE MECHANISM. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10072234May 6, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 60 MPH VEHICLE STALLED. VEHICLE WAS TOWED TO A DEALER, AND TECHNICIAN DETERMINED ENGINE NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072255May 6, 2004
AIR BAGS:SIDE/WINDOW
WHILE DRIVING 25 MPH CONSUMER RAN OVER A ROCK. THIS CAUSED THE DRIVER'S SIDE SEAT AIR BAG TO DEPLOY. CONSUMER DROVE THE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC INFORMED CONSUMER THAT A CAUSE HAD NOT BEEN DETERMINED. A REPRESENTATIVE WOULD INSPECT VEHICLE AND THEN MAKE A DETERMINATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068345May 5, 2004
ELECTRICAL SYSTEM:IGNITION
I OWN A 1998 VOLKSWAGON JETTA, WOLFSBURG EDITION. I'VE BEEN STRANDED A TOTAL OF 6 OR 7 TIMES (LOSING COUNT) ON THE INTERSTATE BY THIS VEHICLE. PURCHASED THIS VEHICLE FROM A PRIVATE OWNER LESS THAN A YEAR AGO AND HAVE EXPERIENCED NUMEROUS MYSTERIOUS PROBLEMS EVER SINCE. I WORK FOR THE STATE OF INDIANA, COMMUNTE INTO INDIANAPOLIS 5 DAYS A WEEK, I AM AN INTERSTATE TRAVELER. I HAVE FORGIVEN MOST OF THE PROBLEMS THIS CAR HAS HAD, BUT RECENTLY HAVE REACHED THE LIMIT. JUST LAST WEEK I WAS ONCE AGAIN STRANDED ON THE INTERSTATE DURING RUSH HOUR AND MY CAR SUDDENLY STOPPED RUNNING AND SMOKE BEGAN TO RISE FROM MY STEERING COLUMN. THIS SITUATION TERRIFIED ME. NOT ONLY DID I HAVE TO URGENTLY COAST TO THE SHOULDER OF THE INTERSTATE, BUT I WAS IN FEAR THAT THE CAR WOULD BE ON FIRE DUE TO SEEING THIS SMOKE. THE CAR WAS TOWED AND THE IGNITION COIL WAS REPLACED; ALTHOUGH THE SERVICE MAN DIDN'T THINK THAT WAS THE SOURCE OF THE SMOKE FROM MY STEERING COLUMN. I KNOW FROM READING OTHER COMPLAINTS THAT THE BAD IGNITION COIL IN THESE VEHICLES IS A COMMON PROBLEM. THERE ARE EXISTING RECALLS ON SOME VOLKSWAGON IGNITION COILS. THIS SEEMS UNJUST CONSIDERING THEY USED THE SAME IGNITION COIL IN THE 1998 THAT THEY DID IN OTHER VEHICLE YEARS. THIS REPAIR COST ME $400, WHICH IS JUST ICING ON THE CAKE FOR ME RIGHT NOW. NOW MY AIRBAG LIGHT IS ON AND THE SERVICEMAN WHO REPLACED THE IGNITION COIL SAYS ALL IS CONNECTED AND HE THINKS THE SMOKE IN THE CAR WAS COMING FROM THE AIRBAG WIRING. HE SAID THERE'S NO WAY TO DISCONNECT THE AIRBAG (TO STOP ANY CHANCE OF IT EXPLODING OUT ON ME WHILE DRIVING). IF IT COMES OUT WHILE DRIVING..I AM DEAD.IF IT FAILS IN AN ACCIDENT.I COULD BE DEAD. I AM AFRAID TO EVEN HAVE MY FAMILY IN THE CAR. I HONESTLY THINK IT'S ENTIRE ELECTRICAL SYSTEM IS WIRED INCORRECTLY. PLEASE ASSIST ME IN GETTING JUSTICE SERVED. I'VE HEARD OF SO MANY OTHERS WHO ARE MISTREATED AND IGNORED BY VOLKSWAGON. THIS VEHICLE'S REPEATED FAILURE SHOULD BE NOTED. I APPRECIATE ANYTHING YOU CAN DO. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10068281May 4, 2004
POWER TRAIN:CLUTCH ASSEMBLY
I HAVE A 2000 VW JETTA TDI THAT I PURCHASED NEW. THE CLUTCH STARTED SLIPPING AND HAD TO BE REPLACED AT 51,203 MILES. ACCORDING TO TOM SAPELAK, THE SERVICE MANAGER AT THE VW DEALER, THERE IS A RUBBER PIECE (MASS DAMPENER?) BETWEEN THE TWO PLATES OF THE FLYWHEEL. ON MY FLYWHEEL, THIS PIECE HAD 2.5" OF MOVEMENT, BUT THE SPECS INDICATED THAT IT SHOULD ONLY MOVE .1 MM. EVEN THOUGH THE OWNERS MANUAL INDICATES THAT THE 100,000 MILE POWERTRAIN WARRANTY FOR THIS VEHICLE WAS SUPPOSED TO COVER THE FLYWHEEL, I WAS TOLD THAT THIS FAILURE WAS NOT COVERED UNDER WARRANTY. I HAD TO PAY $1381.08 FOR A NEW CLUTCH KIT (CLUTCH, FLYWHEEL, CLUTCH RELEASE BEARING) AND THE LABOR TO REPLACE IT. I DO NOT BELIVE THAT THIS FAILURE COULD HAVE BEEN CAUSED BY DRIVING HABITS. I HAD A 1985 VW GOLF DIESEL THAT HAD OVER 130,000 MILES WHEN I SOLD IT, AND I NEVER HAD ANY PROBLEMS WITH THE CLUTCH IN THAT VEHICLE. MY HUSBAND HAD A 1996 VW JETTA TURBODIESEL THAT HAD OVER 238,000 MILES ON IT WHEN WE SOLD IT, AND WE NEVER HAD ANY PROBLEMS WITH THE CLUTCH IN THAT VEHICLE EITHER. MY HUSBAND AND I ARE THE ONLY PEOPLE THAT DRIVE MY CAR AND WE ARE NOT "HARD" ON CLUTCHES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068088April 30, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WE HAVE A 98 JETTA AND IT HAS A PROBLEM WITH THE ELECTRIC WINDOW MECHANISMS. VOLKSWAGEN IS AWARE OF THE DEFECT, HOWEVER THEY ONLY REPAIR THE DEFECT ON 99 AND NEWER MODELS. WHY? THE DEALER AGREES THAT IT IS THE SAME EXACT PROBLEM. WE STARTED TO REPLACE THE MECHANISM OURSELVES, HOWEVER THE ONLY REPLACEMENT AVAILABLE WAS THE SAME DEFECTIVE MECHANISM. THE CABLE SAWS THROUGH PARTS WITHIN THE MECHANISM WHICH BINDS THE MOTOR CAUSING IT TO MAKE A GRINDING NOISE, OVERHEAT, BLOW FUSES, ETC. WE HAVE TO JUST LEAVE THE WINDOWS UP AND NOT USE THEM AT ALL. WE NOTICED AN IRREGULARITY WHEN WE PURCHASED THE VEHICLE, BUT THE DEALER TOLD US THAT IT WAS A PROGRAMMABLE CONTROL AND WE WOULD HAVE TO LEARN TO USE IT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066770April 29, 2004
AIR BAGS:SIDE/WINDOW
THE CONSUMER WAS DRIVING DOWN THE FREEWAY AND WITHOUT NOTICE OR CAUSE THE CURTAIN AIR BAG AND PASSENGER AIR BAG DEPLOYED, INJURING THE PASSENGER. THE CONSUMER TOOK THE VEHICLE TO THE DEALER. HOWEVER THE DEALER SAID THEY WILL NOT COVER IT. *AK THERE WERE MINOR SCRATCHES FOUND UNDER THE VEHICLE WHICH COULD HAVE BEEN PROOF OF A PREVIOUS ACCIDENT BUT THERE WAS NO DAMAGE ON THE PASSENGER'S SIDE OF THE VEHICLE WHICH WOULD HAVE BEEN THE CAUSE OF THE AIR BAG DEPLOYMENT. (MODEL-GLS TDI WAGON) *SC *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10063337April 29, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE SHIFTING GEAR INTO REVERSE VEHICLE WOULD NOT MOVE ON IT'S OWN. CONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC COULD NOT RESOLVE THE PROBLEM. *AK *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067958April 28, 2004
SEATS:MID/REAR ASSEMBLY
I WAS CLEANING MY VEHICLE AND NOTED UNDERNEATH THE PASSENGER SEAT FRAME A BROKEN SPRING. I TOOK MY 2001 VOLKSWAGEN TDI JETTA IN FOR INSPECTION TO THE TIMMONS OF LONG BEACH VW DEALERSHIP. I WAS TOLD THAT THE SEAT FRAME WAS DEFECTIVE AND THAT THE BOTTOM SEAT WOULD HAVE TO BE TAKEN APART TO REPLACE A NEW ADJUSTER SPRING . I WAS TOLD BY THE SERVICE MANAGER THAT MY VEHICLE WAS OUT OF ITS TWO WARRANTY PERIOD....ALTHOUGH IT HAS LESS THAN 24,000 MILES AS STATED IN MY OWNER'S MANUAL. THE WARRANTY POLICIES OF VOLKSWAGEN OF AMERICA HAS CHANGED IN ALL MODELS AFTER 2002 SINCE I BOUGHT THE VEHICLE...GIVING OTHER CUSTOMERS 4YEARS OR 50,000 MILES. THERE HAS BEEN NUMEROUS, HORRENDOUS QUALITY ISSUES CONCERNING THIS VEHICLE INCLUDING THE PROBLEM I AM CURRENTLY EXPERIENCING WITH THE VEHICLE. I DON'T FEEL THE CAR IS SAFE TO DRIVE WITH ANOTHER PASSENGER SINCE THE SEAT IS NOT ABLE TO HOLD ITS PROPER POSITION AND COULD BE A POSSIBLE PRODUCT LIABILITY ISSUE IF I EVER WAS IN AN ACCIDENT. FURTHERMORE, I FEEL THIS REPAIR SHOULD BE COVERED UNDER A RECALL AND I SHOULD NOT HAVE TO ENDURE THE COSTLY REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067987April 28, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE PASSENGER WINDOW FOR MY 2001 JETTA FAILED WHILE DRIVING. THERE WAS A LOUD BANG AND THE WINDOW FELL INSIDE THE CAR, MAKING THE CAR IMPOSSIBLE TO SECURE. I PARK ON THE STREET IN SAN FRANCISCO AND RAIN IS FORCASTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067915April 27, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
SINCE I HAVE HAD MY 1996 VW JETTA GLS, ALL FOUR WINDOW REGULATORS AND ALL FOUR WINDOW MOTORS HAVE BROKEN. I HAVE SPOKEN TO SEVERAL PEOPLE WHO HAVE HAD THE EXACT SAME PROBLEMS WITH THEIR JETTAS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071691April 27, 2004
AIR BAGS:SIDE/WINDOW
WHILE DRIVING 25 MPH AND WITHOUT WARNING BOTH FRONTAL AIR BAGS DEPLOYED. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND PULLED OVER. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, BUT DEALER COULD NOT DUPLICATE OR RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067779April 25, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
HEATED SEAT MALFUNCTION ONED A 2002.5 VW JETTA. HEATING ELEMENT BURNED A HOLE THROUGH THE FABRIC ON THE SEAT. ALSO. BURNING THE PANTS THAT I WAS WEARING. NOTHING HAS BEEN DONE TO FIX THE PROBLEM I WAS TOLD THAT THE PARTS ARE ON BACKORDER. THIS ALSO HAPPENED MARCH 15, 2003. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10067661April 22, 2004
AIR BAGS:SIDE/WINDOW
WHILE BACKING OUT OF MY DRIVEWAY, AT NO MORE THAN 1 OR 2 MPH, THE DRIVERS SIDE, SIDE CURTAIN AIRBAGS DEPLOYED. VW HAS THUS FAR CLAIMED THE VEHICLE HIT SOMETHING CAUSING THEM TO DEPLOY. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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