Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11518886April 25, 2023
UNKNOWN OR OTHER, ENGINE
On April 1, 2023 I leased a 2023 VW Jetta for 39 months. I test drove the car. Upon delivery, it had 12 miles on the car. I drove the car for 150 miles (162 TOTAL miles on car) At 11:30PM on April 6th, it left me stranded in the middle of the road. I called VW 36 month/36,000 roadside assistance for help. They asked if I was in a safe place. I told them No, I am in the middle of the road, in the middle of the night. They proceeded to tell me to call 911 and hung up on me. I then went to push the SOS button in my car, to my disbelief, “this feature is not active in your vehicle.” I called AAA. 3 hour wait. Called multiple towing agencies and was finally picked up after an hour. Tow truck driver arrived. He asked what happened. I explained. He got in the car. The emergency brake was not on, however, he had to manually take a tool to disengage the emergency brake. I had the car towed to the dealership in which I leased the car 5 days prior. It has now been almost 3 weeks and I am being told that I am responsible for a burned out clutch because warranty has been denied by VW because of “outside influences”. I talked with several mechanics and I am simply being told, I am being taken. There is NO WAY a clutch can be burned out in 150 miles. I am reaching out for help anywhere and everywhere I can because this is unacceptable. I am beyond furious and frustrated. I will keep fighting until someone helps me get through to VW about how ridiculous this claim is. PLEASE HELP ME!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518599April 24, 2023
STEERING, ELECTRICAL SYSTEM, ENGINE
The vehicle steering has been off and alignment when driving. My gas gauge has been off constantly, since I've owned the vehicle. I documented this many times and reported this to the dealership under warranty and Volkswagen care.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11518564April 23, 2023
POWER TRAIN
Since New we noticed transmission malfunctioning, transmission would jerk on the upshifts and downshifting also, then it would take longer than normal to go into gears Im the original owner, I parked it for 11 years waiting for a recall letter, I heard the beatle had gotten a recall on this failure,, the Jetta had the same motor and transmission the triptronic, I should get one also it only has 89164 miles, I’m waiting for a letter please respond thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518531April 23, 2023
ENGINE
3/3/23 My son started out onto the road outside our home. The car would not accelerate past 20 mph. The engine light flashed. My son turned around and brought the car back home. I brought the car in for service. The engine light was off and the car was able to accelerate on the way to the dealer. The dealer could not reproduce the problem. 5 codes were noted. 4/18/23. My son started home from school. The car again would not accelerate past 20 mph. The engine light flashed. The problem resolved and within a couple of minutes repeated. The car made it home and the engine light eventually went off. I brought the car in for service and the dealer could not reproduce the problem. Codes again were present. Since the dealer could not reproduce the problem no repairs were made. The problem is a huge concern because the car will not accelerate past 20mph. This is especially concerning on highway and expressway driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517608April 18, 2023
ENGINE, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
I purchased a 2015 Volkswagen Jetta from North Coast Auto Mall on March 19, 2023 and the following day several issues went wrong with the vehicle like: The car reeked of gasoline, oil and engine lights came on, driver side head light blew out. Also, I was told that the car had an inspection, come to find out they didn't do an inspection by North Coast Service manager, so they lied. Also, the reason for the gasoline smell is because the vehicle needs a fuel rack, oil pan, oil pressure switch, and a new headlight. Too many things are going wrong with this car in such a short period of time. It took North Coast two weeks to take my vehicle and they didn't want to give me a loaner car. Also, they have had my vehicle since March 28, 2023 and refuse to disclose of the reconditioning shop of my vehicle. They moved my car from Volkswagen Of Streetsboro to North Coast to another undisclosed location that they won't disclose. Lastly, the car was unsafe for me and my special needs son. He couldn't even ride in my car due to the bad gasoline fumes and I had to ride with the windows down, and come to find out the car could have caught on fire or exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517654April 18, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM
Driving on the interstate, my spouse stated that the car just lost power. Fortunately, he was able to pull off. But once he tried to start the car, it wouldn't do anything. The car was towed to my home. We took the car to the local VW dealer to have the recall completed. Since the car had to be towed there, we were told that we would have to pay $500 for a diagnostic before anything can be completed. I took the car to a local repairman and he stated that the fuel pump was bad. We replaced it and the battery. The car now will not start at all. We are getting an error of "hybrid system failure", "air bag failure", epc light is on and transmission warning. The car tries to start but will not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516705April 12, 2023
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
After running multiple errands the car will fail to start. Usually after 5-10 minutes it will start again. Every time it will crank but not fully. Lights and blinkers are operational still as well. I have taken it to the Volkswagen three times for repair each time was unsuccessful. The first time the speedometer cluster was repaired, then the wires were worked on, then the whole battery was replaced and it still is not fixed. Not only does it have issues starting but it also shuts off while driving which is a safety concern. I noticed there was a recall on this issue before so it seems to be a recurring issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516763April 12, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
Vehicle parked under the sun, temperature reaching 85 degree, hotter inside the cabin. Vehicle started with no issues but "Check starter system" warning comes up and all the electrical component shut off its power, including all the gauge in the dashboard and radio. Headlight is not working as well after few min. Car drives (manual transmission) with no issues. When the car is placed under the shade/cools down, shows no problems. Some of owners reported the faulty ignition switch, part number 5Q1-905-865-A. Google search of "2019 Jetta check starter system" results in multiple complaints. The part in question is in national back order, suggesting the issue is more wide spread.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515747April 6, 2023
POWER TRAIN
The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving approximately 70 MPH, the vehicle experienced a loss of motive power after the clutch disengaged. The check engine warning light was illuminated. The contact pulled over and turned off the vehicle. The vehicle was able to restart. The vehicle was taken to an unknown local dealer, where the contact was made aware that the VIN was included in NHTSA Campaign Number: 19V866000 (Power Train); however, the part for the repair was not available. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515621April 5, 2023
AIR BAGS
The airbag warning light (yellow) on the driver seat side comes up for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515657April 5, 2023
AIR BAGS
On my 2019 Volkswagen Jetta I am having the same issue that the recalled Volkswagen Atlas SUV's are having. When the car is running I get a Air Bag error on my dashboard and the Air Bag turned off light stays on. This also happens when a passenger is seated in the front passenger side seat. It doesn't happen all the time but has about 5 times in the last couple of weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515029April 2, 2023
ELECTRICAL SYSTEM:HORN
The car horn has stopped working along with my alarm horn. Not the first jetta ive had this issue with. My previous one had the same issue where one day it wud work and then stop working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514254March 28, 2023
AIR BAGS
The contact owned a 2014 Volkswagen Jetta. The contact stated that while her daughter was driving at an undisclosed speed, she was involved in a multi-vehicle accident pileup after a utility truck that was two vehicles ahead of her suddenly braked. The air bags had failed to deploy. The contact's daughter did not require medical attention but had sustained a headache from the impact. A police report was filed. The vehicle was towed to a tow yard and deemed totaled. The manufacturer was not made aware of the failure. The failure mileage was 121,640.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11514103March 27, 2023
ELECTRICAL SYSTEM
The car has an active grill shutter vulnerability where it could be damaged easily by snow and or rain while driving the vehicle It malfunctions, and according to internet traffic, it seems to malfunction often. To repair/replace this small motor THE ENTIRE FRONT BUMPER/GRILL assembly needs to be removed. It is not an easily repaired item outside of the dealership. And the cost to replace including parts and labor is about $1300 estimate for a simple shutter motor. This is not fair to the owners of these VW vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513980March 27, 2023
AIR BAGS
On Saturday March 25th I was in an accident in my 2017 jetta. A Tahoe last second lane changed into the front end of my jetta. The impact was at 30mph but no air bags deployed. When starting the car now after the accident there are airbag warnings all over the dash. The air bags failed to deploy properly in an accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11513169March 22, 2023
SERVICE BRAKES
The brakes randomly engage while driving and sometimes while parking, without touching the brake pedal. After this happens and you're driving for a while, there is a burning smell, likely from the brakes being engaged while driving and not applying the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513026March 21, 2023
UNKNOWN OR OTHER
As I was driving on the highway 101 in Bay Area California, suddenly the sunroof glass exploded and the fragments were deposited on the under cover. No weather related issues at the time. Did not feel any debris hitting the car either. Seems like a manufacturing defect. Vehicle still under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512771March 20, 2023
AIR BAGS, SEAT BELTS
The contact owns a 2017 Volkswagen Jetta. The contact stated that upon picking up his vehicle from the dealer, the air bag warning light illuminated. The mechanic informed him that the failure was related to the driver’s side seat belt and was not covered under recall. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The vehicle had yet to be repaired. The failure mileage was approximately 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512842March 20, 2023
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
The contact owns a 2016 Volkswagen Jetta. The contact stated upon entering the vehicle, there was a strong gasoline odor. Additionally, the vehicle experienced a rough start. The electronic power control (EPC) and check engine warning lights were illuminated. The contact was able to drive the vehicle; however, the gasoline odor became stronger and stronger while driving and the vehicle would not exceed 20 MPH. The contact veered to the side of the road. The contact’s father met her on the side of the road and upon inspecting the vehicle, he noticed that gasoline was leaking out of the fuel rail upon starting the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the fuel rail needed to be replaced. The contact related the failure to NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline); however, the dealer informed the contact that the vehicle was previously repaired under the recall and recall repairs were completed one-time free of charge. The vehicle was not repaired. The manufacturer was notified of the failure and advised as the dealer. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512817March 20, 2023
SERVICE BRAKES
The left rear brake system has a defect that has resulted in the left rear inner brake pad to wear through at an accelerated rate resulting in brake failure with no friction material left. The other three brake pads in the rear have plenty of material. Excessive sounds, a sensation of dragging in the left rear part of the car, noises from the left rear of the car after releasing the brakes at approximately 10k miles, and eventually metal-on-metal grinding noises starting around 20k miles were reported multiple times to the servicing dealership. However, the service advisor reported there was plenty of material, and that they all make such sounds, but would not actually test drive it to confirm the reported noises. By continuing to drive the vehicle in this condition, it put the occupants and others on the road at increased risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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