Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10108015January 27, 2005
ELECTRICAL SYSTEM:WIRING
I HAVE A VOLKSWAGEN JETTA 2002 WAGON. TWICE I HAD TO TAKE THE CAR IN FOR SERVICE BECAUSE THE FACTORY INSTALLED RADIO HAD STOPPED WORKING. TWICE THEY REPAIRED THE RADIO BY READJUSTING THE WIRING. I WAS TOLD IF IT HAPPENS A THIRD TIME, THEY WILL REPLACE THE RADIO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108061January 27, 2005
STEERING:HYDRAULIC POWER ASSIST SYSTEM
THE POWER ASSIST FOR THIS TDI VEHICLE HAS FAILED MULTIPLE TIMES UNDER SEVERAL DIFFERENT CIRCUMSTANCES. MOST OFTEN, IT OCCURS WHEN APPLYING THE CRUISE CONTROL AT SPEEDS OF LESS THAN 70MPH AND ALSO WHEN HAVING TO RAPIDLY DECELLERATE OR MOVE ALONG WITH CITY RELATED TRAFFIC. MOST OFTEN, THE CHECK ENGINE LIGHT COMES ON, BUT BY THE TIME IT DOES, I ALREADY KNOW THERE IS A PROBLEM. I HAVE NO PASSING GEAR, AND TO ACCELERATE FROM A STOP TO 60 MPH TAKES A MINUTE OR MORE. TYPICALLY, WHEN THE PROBLEM OCCURS, IF I STOP THE VEHICLE, TURN IT OFF, AND CRANK IT AGAIN, THE PROBLEM IS RESOLVED UNTIL THE CIRCUMSTANCES WHICH BRING ABOUT THE PROBLEM ARE RE-ENACTED. IT WILL USUALLY TAKE SEVERAL CYCLES OF THE ENGINE BEING CRANKED AND TURNED OFF BEFORE THE CHECK ENGINE LIGHT WILL TURN ITSELF OFF. I PURCHASED THE VEHICLE USED WITH ABOUT 35,000 MILES ON IT AND THE PROBLEM OCCURRED ABOUT 100 MILES FROM THE DEALERSHIP. AFTER HAVING THE VEHICLE IN FOR REPEATED REPAIRS, I'VE SINCE COME TO LEARN THAT SIMILAR PROBLEMS WERE OCCURRING WITH THE VEHICLE PRIOR TO MY PURCHASING IT (WERE NOT DISCLOSED AT PURCHASE), ACCORDING TO SERVICE RECORDS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128085January 26, 2005
FUEL SYSTEM, DIESEL
2003 VOLKSWAGEN JETTA DEVELOPED PROBLEMS WITH THE VEHICLE STOPPING.***NO ANSWER REQUIRED***. *MR WHEN THE WEATHER IS AROUND 5 DEGREES, THE FUEL GELS AND THE VEHICLE COMES TO A STOP. THIS HAS HAPPENED THREE TIMES. THE CONSUMER HAS OUT IN DUEL ADDITIVES BUT THAT HAS NOT CORRECTED THE PROBLEM. *TT *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107985January 26, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
WHILE DRIVING SMOKE FILLED IN CAR, FLAMES APPEARED BETWEEN DRIVER SEAT & COUNSEL. MY 17 Y/O GOT 2ND DEGREE BURNS PUTTING OUT FLAME. AIRBAG, DRIVER SIDE DEPLOYED WHILE CAR WAS SHUT OFF AND SEAT WAS BEING MOVED BACK. THIS CAUSED PAIN TO MY HUSBAND'S ARM.*AK
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#10107994January 26, 2005
STRUCTURE:BODY:BUMPERS
PARKING ON A CURB STONE OR PARKING CEMENT BLOCK WITH FRONT OF CAR NEAR THE CEMENT STOP. (2) PLASTIC FRONT BUMBER CLIPS OVER ANY BLOCK HIGHER THAN 4 INCHES AND LIKE A LOBSTER TRAP, WHEN REVERSING, RIPS THE BUMPER FROM IT'S FASTENING. BUMPER COULD FALL OFF AND GO UNDER THE MOVING CAR CAUSING AN ACCIDENT. (3) REMOVE FRONT BUMPER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107903January 25, 2005
POWER TRAIN:CLUTCH ASSEMBLY
CLUTCH MECHANISM SUDDENLY BEGAN ENGAGING ONLY AT THE UPPER END OF THE CLUTCH PEDAL TRAVEL WHILE DRIVING IN STOP AND GO TRAFFIC. THE VEHICLE HAD APPROX. 39,000 MILES ON IT AT THE TIME. THE RESULT WAS THAT THE VEHICLE WAS DIFFICULT TO CONTROL WHILE STARTING FROM A DEAD STOP, EITHER ROLLING BACKWARDS ON AN INCLINE, LURCHING AHEAD OR STALLING. ALL OF THESE CONDITIONS COULD CONTRIBUTE TO AN ACCIDENT, PARTICULARLY IN AN INTERSECTION OR IN CROWDED STOP AND GO CONDITIONS. INCLEMENT WEATHER WOULD COMPOUND THE SAFETY RISKS. THE CAR WAS TAKEN TO AN AUTHORIZED DEALER AND THE DEALER REPORTED A CLUTCH FAILURE, THAT THE CLUTCH IS A WEAR ITEM AND THAT NO WARRANTY IS OFFERED. AS I HAVE NEVER HAD A CLUTCH WEAR OUT IN 30 YEARS OF DRIVING , I RESEARCHED VIA THE INTERNET AND FOUND THE PROBLEM WAS COMMON AMONGST SIMILAR VW VEHICLES WITH THE 1.8T ENGINE AND THAT MANY SIMILAR FAILURES HAVE OCCURRED AT EVEN MUCH LOWER MILEAGE. I CONTACTED VW OF AMERICA CUSTOMER CARE AND VW DENIES THERE ARE ANY INHERENT DESIGN PROBLEMS, CITE DRIVER ERROR AND CONFIRMED WITH A RETURN CALL THAT NO FINANCIAL ASSISTANCE IS AVAILABLE. OTHER SOURCES, INCLUDING A VW MECHANIC HAVE INDEPENDENTLY ACKNOWLEDGED THAT VW HAVE SELECTED THE SAME FLYWHEEL, PRESSURE PLATE AND CLUTCH COMPONENTS AS ARE USED ON THE BASE NON-TURBOCHARGED ENGINE, AND THIS ARRANGEMENT IS UNDER DESIGNED FOR THE MORE POWERFUL 1.8T. I WAS ALSO ADVISED THE REPORTED FAILURE IS MORE CONSISTENT WITH A PRESSURE PLATE FAILURE THAN CLUTCH WEAR. ONE DEALERSHIP INFORMED ME THEY ARE REPLACING AT LEAST ONE OF THESE CLUTCH ASSEMBLIES PER WEEK, OFTEN ON LOW MILEAGE VEHICLES. SO FAR I HAVE NOT REPAIRED THE VEHICLE AND IT SITS IDLE WHILE I INVESTIGATE THE APPLICABILITY OF AFTERMARKET, HEAVIER DUTY COMPONENTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108767January 24, 2005
AIR BAGS:FRONTAL
THE CONSUMER WAS INVOLVED IN A FRONTAL COLLISION. BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. THIS CAUSED THE PASSENGER TO SUSTAIN MAJOR INJURIES AND WAS TAKEN TO THE HOSPITAL. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. PLEASE PROVIDE ADDITIONAL DETAILS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10108771January 24, 2005
SERVICE BRAKES, HYDRAULIC
WHEN THE CONSUMER APPLIED THE BRAKES THE PEDAL WENT TO THE FLOOR.. THE CONSUMER WAS ABLE TO PUMP THE BRAKES AND THE VEHICLE CAME TO A COMPLETE STOP. THE CONSUMER TOOK THE VEHICLE TO THE DEALER TO BE INSPECTED, HOWEVER THEY WERE UNABLE DUPLICATE THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107848January 24, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
MY JETTA'S SEAT HEATER HAS SHORTED OUT AND BURNED THROUGH THE COVER. VOLKSWAGENS REPLY IS THAT THERE ARE NO REPLACEMENTS SEAT COVERS ANYWHERE IN THE COUNTRY, AND THAT THEY HAVE NO IDEA WHEN THEY WILL GET SOME. I HAVE BEEN IN CONTACT WITH THEM REGULARLY SINCE MID-DECEMBER, AND THE HOLE WITH EXPOSED ELECTRICAL WIRING HAS BEEN THERE SINCE THEN. THE ONLY RESPONSE THAT VW GIVES, WHEN TOLD ABOUT SMOKE AND SPARKS SHOOTING THROUGH THE HOLE BURNED IN THEIR SEAT, IS TO SHUT IT OFF; THE SMOKE SHOULD STOP. THEY DON'T KNOW WHEN NEW SEATS COVERS WILL ARRIVE, BUT CLAIM THAT EVENTUALLY THERE WILL BE . THE VEHICLE IS LEASED AND UNDER WARRANTY. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10107654January 21, 2005
ENGINE AND ENGINE COOLING:ENGINE
CHECK ENGINE LIGHT CAME ON ONE WEEK AGO. HAD OXYGEN SENSOR REPLACED 3 DAYS AGO BECAUSE THAT'S WHAT THE DIAGNOSTICS SHOWED THAT IT NEEDED. TODAY THE CHECK ENGINE LIGHT CAME ON AGAIN AND WON'T GO AWAY. CAN'T AFFORD TO SPEND MONEY HAVING MECHANICS "ATTEMPT" TO FIX THIS PROBLEM. I KNOW IT'S A COMMON VW JETTA ISSUE AND I WANT SOMETHING DONE ABOUT IT! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108553January 21, 2005
VEHICLE SPEED CONTROL
THE GAS PEDAL FALLS TO THE FLOOR CAUSING THE VEHICLE TO EXPERIENCE SUDDEN ACCELERATION. OWNER HAS TO STOMP ON BRAKES IN ORDER TO STOP THE VEHICLE. OWNER WILL CONTACT MANUFACTURER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107676January 21, 2005
ELECTRICAL SYSTEM
REPEATED FAILURE OF BREAK LIGHTS IN 2002 VOLKSWAGEN JETTA OVER 2 AND 1/2 YEAR PERIOD. INCIDENT #1 ? DATE: 10.29.02 OD READING 5226 MILES RO# 776322 INCIDENT #2 ? DATE: 07.18.03 OD READING 15765 MILES RO# 817328 * INCIDENT #3 ? DATE: 12.15.03 OD READING 19219 MILES RO# 843079 INCIDENT #4 ? DATE: 07.14.04 OD READING 24000 MILES RO# 877075 INCIDENT #5 ? DATE: 01.13.05 OD READING 31291 MILES RO# 26004548/1 * THIS WAS WHEN THE RECALL BREAK LIGHT SWITCH WAS INSTALLED PER NHTSA RECALL NO. 04VO96. WE HAVE NARROWLY AVOIDED COLLISIONS IN THE LAST TWO OF THESE INCIDENTS OF FAILURES AND HAVE ASKED THAT VOLKSWAGEN TAKE THE CAR BACK FROM US AS AFTER THE FOURTH ATTEMPT TO CORRECT THE PROBLEM THEY CANNOT ENSURE OUR SAFETY IN THE VEHICLE. VOLKSWAGEN HAS REFUSED OUR REQUEST AND INSISTED THAT THEY REPAIR THE CAR UNDER THE TERMS OF THE WARRANTY FOR THE FIFTH TIME DESPITE THE TRACK RECORD OF FAILURES. THE COMMENT MADE TO ME IS IF IT HAPPENS AGAIN TO BE SURE TO CONTACT THEM WITH MY CONCERNS? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107690January 21, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2002 VW JETTA TDI WITH HEATED CLOTH SEATS. DRIVER SIDE SEAT HEATER OVERHEATS IN A SMALL SPOT, CAUSING BURNING (BROWN COLORATION) OF THE SEAT AND THE START OF A BURNT LEG ON THE WIFE (JUST WHAT I NEED...ONE MORE THING TO HEAR ABOUT...). PASSENGER SEAT WORKS FINE. DRIVER SEAT HEATER NO LONGER USED AS PROBLEM IS REPEATABLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107705January 21, 2005
ENGINE AND ENGINE COOLING:ENGINE
2001 JETTA ORIGINAL OWNER THE OIL PAN NEEDS TO BE REPLACED BECAUSE IT IS MADE OUT OF ALUMINUM AND THE PLUG IS MADE OUT OF STEEL .SINCE THE PLUG IS MADE OUT OF A HARDER MATERIAL IT STRIPPED THE PAN. THE CAR IS OUT OF WARRANTY SO KNOW I WILL HAVE TO PAY 600 DOLLARS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107607January 20, 2005
AIR BAGS:SIDE/WINDOW
IN JUNE 2004, I WAS DRIVING DOWN JOPLIN RD NEAR QUANTICO, VA AND DRIVER-SIDE AIRBAG DEPLOYED. WHILE ITS A WINDING ROAD, I DIDN'T FEEL ANY IMPACT. THE DEALER SAID THAT ALTHOUGH THERE WAS NO PHYSICAL DAMAGE TO THE OUTSIDE OF THE CAR, SOMETHING HIT THE INSIDE OF THE CAR ON THE PASSENGER SIDE TELLING THE AIRBAG TO DEPLOY. THEY SAID MY INSURANCE COMPANY WILL HAVE TO COVER THE AIRBAG/SEAT REPLACEMENT (ABOUT $2500). THIS IS THE SECOND TIME AN AIRBAG DEPLOYED IN THIS VEHICLE FOR NO APPARENT REASON. (NOTE: I PREVIOUSLY REPORTED THIS COMPLAINT IN JULY 2004 BUT HAD INCLUDED BOTH INCIDENTS IN ONE COMPLAINT.)*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107618January 20, 2005
POWER TRAIN:CLUTCH ASSEMBLY
VW JETTA 2001 1.8T 5-SPD HAD A CLUTCH FAILURE WHILE DRIVING. THE ENGINE STARTED REVVING UP TO 6000 RPM BUT THE CAR SLOWED DOWN DRAMATICALLY. LUCKILY THERE WERE NO OTHER CARS IN THE LANE. THE MECHANIC DIAGNOSED THE CAR WITH A CLUTCH PLATE FAILURE AND HAD TO REPLACE THE CLUTCH ASSEMBLY ($1200). INSPITE OF THE EXTENDED WARRANTY PURCHASE, VW DOES NOT COVER THIS AS IT RELATES IT TO "WEAR AND TEAR". THE CAR ONLY HAS 68K MILES ON IT, AND MOST OF IT IS HIGHWAY DRIVING (80%). AFTER SOME RESEARCH, IT LOOKS LIKE VW USES INFERIOR PARTS THAT CAUSE CLUTCH FAILURE IN MOST OF THEIR JETTAS. THIS IS A BIG CONCERN. VW PUTS THE BLAME ON THE DRIVER, BUT REFUSES TO ACKNOWLEDGE FAULTY PARTS. CHECK OUT WWW.MYVWLEMON.COM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107409January 18, 2005
AIR BAGS:SIDE/WINDOW
THE DRIVER WAS MAKING A RIGHT TURN OUT OF THE PARKING LOT WHEN ALL OF A SUDDEN THE AIR BAG DEPLOYED INADVERTENTLY. MANUFACTURER WAS CONTACTED BY THE OWNER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107412January 18, 2005
STEERING
THERE IS A CLICKING NOISE COMING FROM THE FRONT OF THE VEHICLE, WHICH IS INTERFERING WITH THE STEERING MAKING IT DIFFICULT TO CONTROL. OWNER WILL CONTACT MANUFACTURER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106530January 18, 2005
STRUCTURE:BODY:BUMPERS
ONE WEEK AFTER PURCHASING MY 2001 JETTA, MY FRONT BUMPER WAS ALMOST ENTIRELY RIPPED OFF AFTER BACKING OUT OF A PARKING SPACE. IT CAUGHT ON THE PARKING CURB AND SUBSEQUENTLY RIPPED OFF. UPON CONTACTING VW I WAS TOLD IT WAS MY DRIVING AND IT WOULD COST OVER $300 TO REPAIR. IT TURNS OUT THAT THIS HAS HAPPENED TO THOUSANDS AND THOUSANDS OF VEHICLES. TWO YEARS LATER, NOW MY CAR IS PAID OFF AND I WAS TOLD BY ANOTHER VW DEALERSHIP TO BRING IT IN AND THEY WOULD FIX THE BUMPER. I DID AND TO MY SURPRISE THEY WANTED $237.00 TO FIX IT. THEN THEY ASKED WHAT I DID TO IT. I EXPLAINED THIS IS A PROBLEM WITH THESE PARTICULAR VEHICLES. THEY STATED THEY WERE NOT AWARE OF THIS PROBLEM. UPON PICKING UP MY CAR I BROUGHT AN ARTICLE REGARDING THE BUMPERS, THEY DIDN'T EVEN LOOK AT IT, THEY STATED, "WE KNOW, WE HAVE SEEN ALL THE ARTICLES, BUT WE HAVE NO CLOUT WITH VW, ONLY THE CONSUMER". SO, I NEED TO FILE A COMPLAINT. THERE ARE NUMEROUS OTHER DEFECTS, BUT THIS IS A MAJOR ONE THAT VW IS NOT WILLING TO REPAIR. THE OTHERS THEY HAVE AT LEAST ATTEMPTED TO FIX. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107435January 18, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
NHTSA CAMPAIGN 04V096000; VOLKSWAGEN ISSUED A BRAKE LIGHT SWITCH RECALL. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL, BUT THE BRAKE LIGHTS WERE NOT OPERATING. THE VIN WAS OUTSIDE THE REMEDY SCOPE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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