Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11531215July 9, 2023
ELECTRICAL SYSTEM
My 19 year old was driving down the road and all electrical systems in the car shut in the car and told her to check starter system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531073July 8, 2023
UNKNOWN OR OTHER, AIR BAGS, SERVICE BRAKES
MY SUNROOF WAS EXPODED during I drive to home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530816July 7, 2023
ELECTRICAL SYSTEM
Car turns off with a message relaying on the screen “please check starter system”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530572July 6, 2023
SERVICE BRAKES, STEERING, ELECTRICAL SYSTEM
I got the car off of some guy for 1600 dollars and I put a lot of money into and I have lights on the dash still on and the ecs is one and my steering wheel light is on as will.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530613July 6, 2023
SERVICE BRAKES
I would like to report a safety issue with my wife’s new 2023 VW Jetta sedan with standard transmission. It has a hill hold feature that clamps the brakes on for approximately three seconds after you remove your foot from the brake pedal, if you are on a hill. Three seconds is way too long and often causes the following: you see an opening to pull into traffic, move your foot to the accelerator and start letting the clutch out. The car stalls, leaving you in the middle of the road with the electronic parking brake now applied where it was not before. This is very dangerous. Both of us have been driving standard transmission vehicles for many years. Our previous VW models with standard transmissions and hill hold, as well as my present 2014 VW GTI, did not have this safety defect. They released the brakes quickly and smoothly on hills and never caused us to stall or roll back. The behavior of the 2023 Jetta was a shock to both of us. There are lots of comments online about this unacceptable behavior of hill hold. Please require VW to issue a recall to change the coding of its ABS module on these cars to release sooner. System: hill hold via ABS. Risk of collision. Not confirmed by dealer. Not inspected. Symptoms on every hill.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530363July 5, 2023
ELECTRICAL SYSTEM
I got off work and was on my way to the pharmacy to pick up a very critical medication. When I got to the destination I was not able to turn off my car the key was stuck in the ignition and the car was in running mode I could not turn it. I struggled with it for about 20 minutes and eventually had to leave the car running unattended to go in and and get the medication. Thankfully the car was still there when I returned so I drove it to a mechanic and they were not able to turn it off...there were no warning lights that came on to warn me that this would happen, by this time it was after business hours. I was stranded with a running car and no way to turn it off my only option was to let it run and run out of gas so I drove to a wolkswagen dealership planning on leaving it there overnight and letting it run out of gas. When I got there a sales representative was still on site, he could not turn the car off either the key was stuck. He had to kill the battery in order to get the car to stop running. I feel very indenjured driving this car because I don't know what to expect anymore. It was a very horifing evening. I had to figure out a way home with no warning. This is not safe and the malfunctioning part should be recalled...I have done some research online and there have been other people with the same problem and no warning including one of them to be a coworker of mine who had to pick up her daughter from school and was forced to leave her car unattended with the same problem. I am in very much stress over this while the dealership says they want me to pay over $ 900 hundred dollars to fix the problem. There was no warning light it is a malfunction and there should be a recaall this is not safe. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530519July 5, 2023
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2009 Volkswagen Jetta. The contact stated while starting the vehicle, the ABS and ESC warning lights illuminated. The vehicle was taken to the dealer and the contact was informed that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control). The vehicle was not repaired. The manufacturer was contacted and stated that the failure that the was experiencing was not related to the recall because the computer was not able to communicate with the ABS module. The contact was referred the NHTSA Hotline for assistance. The failure mileage was 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530329July 4, 2023
ELECTRICAL SYSTEM, ENGINE
At various times my car will randomly stall and it's not showing any warning lights to indicate what's wrong or when it will happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530050July 3, 2023
SERVICE BRAKES
Emergency brake handle button came off, rendering the emergency brake not functional.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530170July 3, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2020 Volkswagen Jetta. The contact stated while exiting a parking lot, the instrument panel went blank without warning. The contact turned off the vehicle and after several attempts was able to restart the vehicle. The vehicle was taken to the dealer for a diagnostic test however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530013July 2, 2023
ELECTRICAL SYSTEM, ENGINE
When interior gets hot, check starter system message displays and all gauges, air conditioning system, infotainment system and all associated systems become inoperable. This becomes especially dangerous as it will happen while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530043July 2, 2023
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
A minute after starting my car sitting in a hot parking lot, the entire car and engine shut off. A message popped up saying “please check starter system”. I looked this up and seems to be an extremely common issues with 2019 Jettas, and everyone has had issues with getting it fixed. Mechanics have said there’s “no issue” with the car because it won’t shut off every time. Some even had their cars shut off on the highway. My car has about 25,000 miles and is in great shape. I’m terrified to drive it for safety reasons, and I don’t have money to take it in anywhere. I’m so disappointed there has not been a recall on this common, extremely dangerous issue. There were no prior warning lights or signs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529849June 30, 2023
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, ENGINE
We purchased the car in May 2021, within a week, the check engine light, EPC and oil lamp became illuminated. Contacted dealership who "inspected" it and said "nothing was wrong and reset the lights." A few weeks go by and the same thing. We noticed the car was "stuttering" during acceleration. We attempted to bring it to the dealership they couldn't inspect our vehicle because they didn't have "availability". My husband brought it to a local mechanic who recommended bringing it to the dealership again because of the codes it was throwing. We scheduled an appt which was 4 months out. During that time the oil was changed every 1.5 months because the lights kept coming on. Moved to Mississippi and the issues became worse. The vehicle would seem to lose power while driving on the interstate causing a Semi to veer into the other lane because the car went from 70mph to 20mph in a matter of seconds. Brought it to VW of South MS, was told Timing case, sealant, rail, tensioner, gasket, and several other things were needed to be replaced. Was told the vehicle was burning oil, lower timing cover was replaced and found bolts from tensioner broken and metal shavings. Was charged over $2500. 1 week later same exact issues occurred again. Brought it in, reset lights told us "it's fine" Few weeks of the car not being driven, happens again. We bring it back and they inform us of an array of "new issues" charges us $2000 and within a week the car is back for the same exact issue. I reviewed the recalls but it is saying none of them apply to my vehicle but they are the exact things that are going on. It is unsafe to drive the car. My husband will not allow me to drive it out of fear that it will stall and result in a serious MVA. Why isn't VW doing anything about this issue? How many people have to get injured or killed for them to conduct an investigation for this issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529605June 29, 2023
VISIBILITY/WIPER
Driving down from work to lunch. Whenn slowly pulling out of the parking lot and no one around. then all of a sudden a loud explosion was heard and I looked up and saw glass shattered all across the moonroof. I parked in my parking spot and got out and looked up and saw glass shattered at the top with no impacts. The sunroof just spotenoulsy shattered
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529441June 28, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Volkswagen Jetta. The contact stated while driving 50 MPH, the vehicle started jerking and lost motive power. The contact stated that the check engine warning light was blinking. The vehicle was taken to the dealer and the spark plugs were replaced, but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 15V028000 (Fuel System, Gasoline) and referred the contact to the dealer for assistance. The dealer was contacted but no assistance was not provided. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in the recall. The failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529453June 28, 2023
ELECTRICAL SYSTEM
When interior gets hot, check starter system message displays and all gauges, AIR conditioning system, infotainment system and all associated systems become inoperable. This becomes especially dangerous as it will happen while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529123June 27, 2023
ELECTRICAL SYSTEM
Starter System Faulty. Please service vehicle. Warning shows on screen when high temperature outside. Car will not start/turn on if the weather is hot outside. I researched the issue and multiple 2019 Jetta users have the same issue when weather is hot outside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528874June 26, 2023
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
I purchased vehicle 12/06/2022 and day after purchase check engine light went off. Took it back to dealer ASH Auto and they stated they fixed it. 2 Months later check engine light again. Got a diagnostic test and codes were TBI Base Gasket, P01106 Manifold and 01314-013 Engine control module. Now one week ago dropping off daughter to work down the street and when pulled into garage my vehicle will not go I to park. Only neutral, reverse and drive work. Have to keep car in neutral with emergency brake to keep parked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528187June 21, 2023
ELECTRICAL SYSTEM
Driving down the highway and received a “starter system failure” message. All electronics in the car shutoff. Engine continued to run normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527848June 20, 2023
UNKNOWN OR OTHER
Cannot turn engine off. Key gets stuck in ignition when turning off the engine. Dealer confirmed it's an on-going and common issue. Replacement parts also fail. Only way to turn car off was to pull the fuel pump fuse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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