Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11533319July 19, 2023
POWER TRAIN
The contact owns a 2010 Volkswagen Jetta. The contact stated while driving at an undisclosed speed, the vehicle unintendedly shifted into neutral(N). The vehicle was taken to an independent mechanic, who related the failure to NHTSA Campaign Number: 09V333000 (Power Train). The manufacturer was not made aware of the failure. The failure mileage was approximately 159,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533324July 19, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Driving at 30 mph in 100 degree heat, a/c shut off, and a "check the starter system" warning appeared on my display. The temperature gauge flattened to cold as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533331July 19, 2023
ENGINE AND ENGINE COOLING
The contact's wife owns a 2015 Volkswagen Jetta. The contact stated while driving approximately 60 MPH, the vehicle made an abnormal popping sound. The contact veered to the side of the road and opened the hood. The contact stated that he noticed that coolant had leaked onto the engine, and the coolant reservoir was empty. The vehicle was towed to the residence. The contact who is an independent mechanic, replaced the heater core hoses and added coolant to the vehicle; however, the failure recurred after 2,500 miles. The dealer was notified of the failure and informed the contact that the vehicle could be diagnosed, and a warranty claim could not be initiated because the check engine warning light was not illuminated. The low coolant pressure warning light was illuminated. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,860.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533075July 18, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The ignition switch for my 2019 Jetta randomly went out, while driving the vehicle in the middle of summer, this caused the AC and radio to go out, as well as the spedometer and other tracking system on the dashboard to display as if the car was not on when the engine was still running. I have read online in several places that this is a common issue for the 2019 Jettas and at this point the ignition switch failure should be treated as a recall. Volkswagon service initially diagnosed as faulty battery which did not resolve the issue and the same thing happened 7 days and $300 later. I was able to find the issue with a quick google search.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532838July 17, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
Hot day (~107f), car started fine but after a mile of driving ALL ELECTRICAL systems appeared to STOP with the following error: "Starter System Faulty. Please Service Vehicle." The engine kept going, and the car was driven home (with no signals, speedo, air conditioning, lights etc.) If this had happened in a more demanding situation (e.g. weather, night or traffic) there could have been an accident. There are numerous threads online about this happening to 2019 Jettas in hot weather, and the ignition switch being blamed. I recreated the issue in the heat of the day, but the car worked fine later on when the day cooled down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532844July 17, 2023
POWER TRAIN, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Ignition system (available for inspection upon request) malfunctioned, which disallowed the engine from starting. After multiple attempts, the engine started and I was able to drive and indicate turns, but there was no dashboard display such as speed, gas level, etc. Since the first incident, this has happened 3 times. At one point while driving with no screen display, I forgot to turn off the option for the engine to stop when the car has come to a complete stop. When I stopped at a light, the engine stopped and I was unable to get it to start again for several minutes, causing me to block traffic. There was no warning prior to the failure, just beeping and a screen notification while it was failing. The problem has not been replicated/confirmed, and the vehicle has not been inspected since the issue began to happen. Each time this failure happens, it is during a hot day after the car has been parked in direct sunlight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532619July 16, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Car shut off but still running while driving. Check the starter system came on. Did it twice. Not sure because of heat but dash board and a/c shuts off but car still running.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532411July 15, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
So it appears to be fine until about 30/45 mins drive time Then it starts shifting/slamming real hard and hesitates to shift in the next gear To the point where stopping and going isn’t an option or it slips After about 45 mins all the prnds lights turned on and did the same in manual mode.. I read someone it’s a valve body that leads to a faulty Tranny I’ve read almost 150 of the same exact accounts on here and Reddit With the same 2006 Vw Jetta 2.5 It’s too common of an issue Most of them were under 100k miles and never dealt with by the manufacturer Myself my car has roughly 168k miles and I’ve been working to fix it up I just got it a month or so ago And now I have to deal with this Honestly is sad that VW hasn’t been held accountable for an issue that is WAY TOO COMMON to not be their fault. I understand the car is almost 20 years old but a bunch of these accounts i were reading dated as far back as 2009 with 86k miles it’s a shame..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532421July 15, 2023
UNKNOWN OR OTHER
Vehicle transmission went out. I had only had this vehicle for a couple months. So I purchased it in June of 2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532302July 14, 2023
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
As I was driving the vehicle the car just randomly shut off. It turned off the air conditioning and wiper blades as it was raining. It said to check starter system or ignition system or something like that. I recently had the software update recall done at the dealer also had a new battery installed by the dealer between two days. Also said something about checking the key battery. It has happened on two separate occasions this week alone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532382July 14, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
When it's really hot outside my car while just shut off while driving. Then I get a "Please check the starter system" message. The radio,ac, and eveything electrical turns off as well. This is the second time it has happened in a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532231July 14, 2023
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Accelerator petal does not always result in acceleration from a stopped position. This causes the hill assist to hold and does not allow movement forward, resulting in an engine stall. The vehicle has also set the EPC light while traveling resulting in reduced engine power to the point of not enough power to move forward. Turn the ignition off, then on resets the EPC and limb mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532119July 13, 2023
ELECTRICAL SYSTEM, ENGINE
Left my work parking lot and my jetta said there was an ignition problem and “starter system failure”. Then all electronics systems went dark but the engine kept running, until I came to a stoplight and stopped. I pulled over and turned it off. Then restarted. This is VERY DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531816July 12, 2023
ENGINE, STRUCTURE:BODY, POWER TRAIN
Jan 2023-check engine light for oil came on-just had oil change November 21, 2022 and only went 3000 miles. No oil in engine so it was topped off at a local Volkswagon Satellite and inspected for leaks no leaks found. Mid Feb 2023 had to put 2 quarts oil in car and high pitch noise/humming coming from car when driving. Mar 2023 went to VW dealership and explained noise and oil. They said noise was bad wheel bearings and it was ok to drive until backorder came in to replace. Was told the oil consumption is normal for VW despite us telling them it’s not normal consumption and they told us to read the owners manual. They couldn’t find leak, they topped it off and sent us on our way. April,May 2023 humming noise louder and a creaky, clanking, cricket chirp noise began and gear shifting became delayed. Made an appoint with VW dealership for June 2023 for wheel bearings to be replaced and told them about oil (we had to put 2 quarts in June)and new noise, and shifting. Wheel bearings are replaced, noise continued and they replaced front axle, different noise continued and now they are replacing transmission. They said they were going to prep car for oil consumption test but DO NOT have my car back from the shop to drive it to determine the cause. Called sales to get quote on extended warranty as mine is about to expire in about 8000 miles. I was “told it is not an inexpensive car to warranty and was quoted $5749.00 for a 4 yr 60k warranty (it’s in an email I have) My worry is “what else is going to break or even possibly hurt or kill my daughter”. This was her graduation present to get her through college and on her feet with a job. She attended undergrad out of state and now attending her graduate school out of state. 97% of her miles 62-64k are highway miles. She has kept up with all service requirements for her vehicle and has never been in an accident (carfax). All her records are in her car and can upload once we get her car back. Car is at Sheehey VW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531864July 12, 2023
UNKNOWN OR OTHER
Engine started and running but no lights on dashboard ac and signals not working even windows not rolling Message displayed as check starter system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531914July 12, 2023
POWER TRAIN
Vehicle at 40,000 miles needs a clutch repair. I have owned a standard vehicle my whole life and never had this issue. Looking online there are tons of reports of others having the same issue and Volkswagen not saying there is an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531718July 11, 2023
ELECTRICAL SYSTEM
I live in a very hot area where the temperatures rise to well above 100°. My dashboard gets hot. I imagine that the computer system is in the dashboard after the car has been in the sun I get into my vehicle start my engine things seem fine and then I’m driving down the street and the whole front panel turns off. The air turns off, the stereo turns off most importantly, the air turns off and there is an ecosystem set in my car, where the engine turns off while I’m idling. . The air turns off, the stereo turns off most importantly, the air turns off and there is an ecosystem set in my car, where the engine turns off while I am at a lot of times the whole car will turn off. I cannot see any of the gauges and I can’t roll the windows down for air most of the time, the car will continue to drive down the street, but under very dangerous and uncomfortable conditions. Below I’m going to add today’s date because it’s the most recent time that it happened but it happens. Every day doesn’t happen at night doesn’t happen in the morning because the car was cool overnight. Let me be clear that the engine is not overheating. It is the computer system. Just like when an iPhone is too hot to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531243July 10, 2023
AIR BAGS, ELECTRICAL SYSTEM, STEERING
Unknowns
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11531388July 10, 2023
POWER TRAIN, ENGINE
The contact owns a 2014 Volkswagen Jetta. The contact stated that while pressing the brake pedal, the vehicle suddenly shut off and began to roll backward causing a second vehicle to crash into the rear passenger side door. No injuries were reported. A police report was taken at the scene and the vehicle was driven away. The cause of the failure was not determined. The contact indicated that after the vehicle was serviced under a manufacturer's campaign the vehicle had randomly shut off on several occasions and after restarting the engine the vehicle would operate as normal. No further information was available. The manufacturer was notified of the failures but no assistance was offered. The failure mileage was 149,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11531408July 10, 2023
POWER TRAIN
The transmission of the 2015 VW Jetta Hybrid failed at about 81,000 miles. The transmission began to behave erradically while it was idling, with the engine coming on and off every 5 seconds. The check engine light and EPC lights illuminated. I was able to get the vehicle to an auto parts store to check the codes. The codes that came back indicated that there was transmission related issues. Unfortunately the vehicle did not start again when I was ready to leave the auto part store and I had to tow it to the dealership. The local dealership indicated that there was metal fines in the transmisison fluid. Their workflow indicated that the transmission was shot. Please note that VW replaced the mechatronic unit of this transmission in 2019 at nearly 43.000 miles and there's a recall on transmissions for this vehicle's model. However, the VIN of my vehichle was not included in the recall. We were grateful that the transmission begin to fail while we were in a large city, as we had traveled 8 hours already the day the transmission failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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