Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10622152August 13, 2014
ELECTRICAL SYSTEM
AFTER GETTING MY 70K MILE SERVICE AND LEAVING THE DEALERSHIP MY RADIO DIED. WENT BACK TO SHOP AND THE SERVICE DEPARTMENT CHECKED THE FUSES AND VERIFIED THAT POWER WAS GETTING TO THE RADIO. REPORTED IT HAD JUST "DIED". THEY DID NOT ACKNOWLEDGE THIS AS A TREND, HOWEVER, MY SERVICE ADVISOR ADMITTED THAT ANOTHER CUSTOMER HAS REPLACED HIS RADIO 2X - ALSO A 2010 JETTA. THIS IS NOT A LUXURY ITEM, AS I TRAVEL LONG DISTANCES FOR WORK AND USE THE "HANDS-FREE" FUNCTION OF THE RADIO SYSTEM FOR MAKING CALLS SAFELY. I UNDERSTAND THERE ARE AT LEAST 65 OTHER FORMAL COMPLAINTS REGARDING THIS ISSUE, AND SEVERAL PEOPLE HAVE REPORTED THAT THIS PROBLEM CAN AND DOES DRAIN THE BATTERY. THIS IS ABOUT THE THIRD BATTERY I'VE HAD IN THIS CAR OF 4 YEARS - SEEMS A LITTLE FISHY. THIS IS A SAFETY ISSUE, AND MORE IMPORTANTLY, A DEFECT WHICH SHOULD BE RECALLED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622163August 13, 2014
ELECTRICAL SYSTEM
THERE IS A FUSE BOX ON THE TOP OF MY BATTERY AS THERE WAS FOR ALL MK4 JETTAS, GOLF IN ALL MOTOR TRIMS. THE FUSE BOX ON TOP OF THE BATTERY MELTED. WHEN OPENED THERE WAS A BLACK WIRE SEVERED FROM THE BOX. WHEN TURNING THE BATTERY OVER THE CABLE WIRE WAS ARCHING. THE WIRE WAS ACTUALLY SPARKING. THERE ARE FUSES IN THE ORIGINAL BOX BUT THEY NEVER BROKE, TRIPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621749August 12, 2014
FUEL/PROPULSION SYSTEM
MY HUSBAND AND I WERE DRIVING, AND WE HEARD A VERY FAINT, HIGH PITCH SCREECHING SOUND, LIKE A PULLEY SYSTEM WAS GOING OUT. WE DROVE ANOTHER 500 FEET, AND THEN THE ENGINE STALLED. THEN THE BLINKING GLOW PLUG LIGHT CAME ON. THANKFULLY WE WERE NOT GOING VERY FAST, AND THE ROAD WAS NOT BUSY. WE WERE ABLE TO COAST TO THE SIDE OF THE ROAD. WE TRIED TO START THE CAR AGAIN, BUT IT WOULDN'T TURN OVER. WE HAD TO GET THE CAR TOWED TO A SHOP. THERE ARE SMALL PIECES OF METAL FOUND IN THE FUEL FILTER, WHICH INDICATED THE HIGH PRESSURE FUEL PUMP FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619605August 12, 2014
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2007 VOLKSWAGEN JETTA. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE SEAT HEATER CAUGHT FIRE AND BURNED THE CONSUMER AND HER CLOTHING. *SMD AFTER THE DEALER KEPT THE VEHICLE FOR TWO WEEKS, IT WAS RETURNED TO HER IN THE SAME MANNER AND SHE WAS OFFERED $1200 AND THEY WOULD DISCONNECT THE HEATER. *JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10621283August 11, 2014
ELECTRICAL SYSTEM
ENTIRE RADIO UNIT FAILED. NOT ABLE TO USE BLUETOOTH OR ANY COMPONENT OF THE RADIO. CHECKED ALL FUSES AND THEY ARE GOOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621225August 10, 2014
ELECTRICAL SYSTEM, ENGINE
2014 VW JETTA SUDDENLY STALLED WHILE DRIVING ON THE FREEWAY. ENGINE STALLED AND HAD COMPLETE LOSS OF POWER, REDUCING STEERING AND BRAKING CAPABILITY, CREATING A DANGEROUS DRIVING CONDITION LIKELY TO INCREASE CHANCES OF A CRASH. ALTERNATOR LIGHT CAME ON. WAS ABLE TO AVOID TRAFFIC AND GET OVER TO SIDE OF ROAD AND SHUT ENGINE OFF. WAS ABLE TO RESTART, MOVE CAR 10 FEET, AND STALLED AGAIN. RESTARTED AND DROVE STRAIGHT TO POINT OF SALE (DEALER QUIRK VW OF BRAINTREE, MASS). DEALER HAD CAR TWICE, FOR SIX DAYS TOTAL. DEALER SAID THEY WERE EVENTUALLY ABLE TO REPRODUCE THE CONDITION, BUT DID NOT FIND A PHYSICAL CAUSE. DEALER SAID THEY DISCOVERED A "SOFTWARE UPDATE" WAS AVAILABLE TO ADDRESS THIS ISSUE AND APPLIED THE UPDATE. DEALER SAID THE CAR WAS THEN "100 PERCENT" NOT AT RISK OF HAVING THIS ISSUE. TWO WEEKS LATER, ON AUGUST 9TH, CAR STALLED WHILE DRIVING ABOUT 35 MILES PER HOUR. COASTED TO SIDE OF ROAD AND WAS NOT ABLE TO RESTART. CAR WAS TOWED TO SAME DEALER (QUIRK VW) AFTER HOURS. NO NEW ACTION TAKEN YET. I PLAN TO ASK FOR A REFUND. THIS ISSUE HAS PUT MY LIFE IN DANGER AS WELL AS THAT OF MY PASSENGERS AND THE LIVES OF OTHER DRIVERS AROUND ME, AND I BELIEVE REPRESENTS A SERIOUS DEFECT IN THIS CAR. WITH UNEXPECTED STALLING AND LOSS OF CONTROLS WHILE DRIVING, I AM PUT AT THE MERCY OF OTHER DRIVERS TO AVOID MY CAR UNEXPECTEDLY AND AT HIGH RATES OF SPEED. I DO NOT FEEL SAFE DRIVING THIS CAR. I AM CONCERNED THAT THE NEXT TIME THIS HAPPENS, I OR ANOTHER PERSON WON'T BE SO LUCKY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621160August 9, 2014
ENGINE, FUEL SYSTEM, DIESEL
WHILE DRIVING THE ENGINE LIGHT CAME ON AND THE CAR LOST POWER. WE WERE ON A RURAL ROAD SO WE COULD PULL TO THE SIDE OF THE ROAD SAFELY, IF THIS HAD HAPPENED ON A FREEWAY WE COULD HAVE BEEN IN DANGER OF BEING REAR ENDED. ONCE STOPPED THE CARE WOULD NOT RESTART. HAD TO BE TOWED TO VW DEALER. THE HIGH PRESSURE FUEL PUMP HAD FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621174August 9, 2014
ENGINE, FUEL SYSTEM, DIESEL
I WAS OPERATING THE CAR ON A HIGHWAY WHEN THE VEHICLE EXPERIENCED A SUDDEN REDUCTION IN POWER AND THE DASH DISPLAYED A FLASHING GLOW PLUG LIGHT AND SOLID CHECK ENGINE WARNING LIGHTS. I IMMEDIATELY PULLED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS SHUT OFF. THE ENGINE FAILED TO RESTART AND WAS TOWED TO A VOLKSWAGEN DEALERSHIP. THE SERVICE MANAGER TOLD ME THAT THE CAUSE WAS A CATASTROPHIC FAILURE OF THE (HPFP); IT TOTALLY CAME APART AND DISTRIBUTED METAL THROUGHOUT THE FUEL SYSTEM. INJECTOR PUMP (DIESEL), INJECTORS, INJECTOR LINES, PRIMARY FUEL LINES, AND PRIMARY FUEL PUMP. THE CAR ONLY HAS 54,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620793August 8, 2014
FUEL SYSTEM, DIESEL
I PURCHASED A USED 2011 VW JETTA SPORTWAGEN TDI ON MONDAY, JULY 28, 2014 AND 5 DAYS LATER ON AUGUST 2ND, THE CAR DIED. I HAD BEEN DRIVING FOR ABOUT AN HOUR MOSTLY ON THE HIGHWAY AND THEN SOME MODERATELY WINDING FOOTHILL ROADS. I STOPPED AT A STOP SIGN AND WHEN I ACCELERATED INTO THE INTERSECTION THE ENGINE ABRUPTLY DIED AND WOULD NOT RESTART. THE ENGINE TURNED OVER WHEN THE KEY WAS TURNED, BUT IT WOULDN'T START. FORTUNATELY, PEOPLE IN THE VEHICLES BEHIND ME HELPED PUSH MY CAR TO THE SIDE OF THE ROAD. IT WAS TOWED TO A NEARBY REPAIR SHOP SPECIALIZING IN FOREIGN CARS FOR EVALUATION. THEY FOUND THE DIESEL FUEL PUMP HAD FAILED AND THEY SAID THERE ARE METAL SHAVINGS THROUGHOUT THE FUEL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620804August 8, 2014
SERVICE BRAKES
WHILE DRIVING, I SMELLED A BURNING SMELL FROM OUTSIDE THE CAR. HAD THE SAME OCCURRENCE ON 3 DIFFERENT OCCASIONS ON A PREVIOUS VEHICLE WHICH TURNED OUT TO BE STICKING CALIPERS, SO IMMEDIATELY I CHECKED THE BRAKES. WHAT I FOUND WAS THE SMELL WAS COMING FROM THE REAR DRIVER SIDE AND THE RIM WAS VERY HOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621034August 8, 2014
ENGINE AND ENGINE COOLING
7/6/13 AC NOT WORKING AT ALL. ALL MAJOR COMPONENTS OF THE AC-COMPRESSOR AND DRIER- WERE REPLACED 7/18/2013 BY VW. AC WORKED FINE FOR REST OF 2013 SEASON. MAY 2014 DELAYED/INTERMITTENT COOLING IN LAS VEGAS, NV. 6/18/14 TOOK TO VW IN HENDERSON, NV AND TOLD THAT THERE WAS A LEAK IN THE SYSTEM. WARRANTY IS 12 MONTHS/12K- 16+K MILES PUT ON CAR BY THE TIME I TOOK IT TO VW IN 6/14-THEREFORE NO WARRANTY. VW RECHARGED SYSTEM AND COOL/COLD AIR BLOWING WHEN TEMPERATURE OUTSIDE IS UNDER 105 DEGREES. WHEN OUTSIDE TEMP IS 105+DEGREES- AC CUTS IN AND OUT-2 MIN ON/10 OFF/REPEAT. TOOK IT TO VW SERVICE FOR AC DIAGNOSTIC ON THURS 8/7/14 AT 10AM AND GOT THE CAR BACK 8/8/14 AT 4PM. VW SAYING THAT THE WHOLE AC UNIT NEEDS TO BE REPLACED-AC COMPRESSOR, DRIER, CONDENSER, RECEIVER, ACCUMULATOR. VW OF AMERICA WAS CONTACTED AND REGIONAL MANAGER WILL NOT ASSIST WITH COST OF REPAIR-$2300. REASON: THE CAR HAS 93K MILES ON IT. AN AC SYSTEM SHOULD LAST LONGER THAN 3 1/2 YEARS (CAR BOUGHT 12/09) AND THEN WHEN MAJOR COMPONENTS REPLACED-AC COMPRESSOR- THEY SHOULD LAST LONGER THAT 10 MONTHS REGARDLESS OF HOW MANY MILES WAS PUT ON THE VEHICLE. THE AC IN THE VW CARS HAVE A KNOWN PROBLEM WITH THE COMPRESSOR, REFRIGERANT CONTROL VALVE, AND FANS. SEE THE VW FORUMS FOR THE NUMBER OF COMPLAINTS ON THE AC SYSTEM. VW NEEDS TO BE INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619484August 7, 2014
TIRES
TL* THE CONTACT OWNS A 2001 VOLKSWAGEN JETTA. THE VEHICLE IS EQUIPPED WITH MICHELIN PRIMACY MXV4 TL TIRES, SIZE 195/65R15 (NA). WHILE DRIVING APPROXIMATELY 80 MPH, THE REAR DRIVER SIDE TIRE SUDDENLY HAD A BLOW OUT. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A GUARD RAIL. THE TIRE WAS COMPLETELY DESTROYED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN, TIRE FAILURE MILEAGE, AND VEHICLE FAILURE MILEAGE WERE UNKNOWN. JCC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10619520August 7, 2014
TIRES
CONTINENTAL 225 45ZR17 CONTROL CONTACT TIRED ON 2914 VW JETTA TDI HAVE FAILED TWICE SINCE WE PURCHASES VEHICLE IN DECEMBER OF 2013. TIRES ARE DEFECTIVELY DESIGNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620761August 7, 2014
FUEL/PROPULSION SYSTEM, ENGINE
CAR STALLS AT HIGHWAY SPEEDS WHEN AT QUARTER TANK OR LESS. PARTS REPLACED, STILL OCCURS. THERE IS NO KNOWN FIX FOR THIS PROBLEM, IT ALWAYS COMES BACK, AND IS MOST LIKELY A MANUFACTURERS DEFECT WITH THE FUEL PUMP SYSTEM THAT IS BEING IGNORED BY VW OF AMERICA. THIS IS HAPPENING TO HUNDREDS AND MOST LIKELY THOUSANDS OF VOLKSWAGEN JETTA, GOLF, BEETLE AND GTI OWNERS. WE HAVE BEEN CONNECTING THE DOTS THROUGH ONLINE VW FORUMS AND ARE FRUSTRATED! THERE HAVE BEEN ACCIDENTS REPORTED DUE TO SUDDEN POWER LOSS AND THEREFORE DECELERATION DUE TO THIS ISSUE. JUST THIS MORNING MY JETTA STALLED IN FRONT OF A SEMI TRUCK DOING 65MPH ON THE HIGHWAY. THIS IS A VERY DANGEROUS PROBLEM, IT'S HAPPENING TO A LOT OF OWNERS OF VW'S MANUFACTURED BETWEEN 1999 AND 2005, AND IT NEEDS YOUR ATTENTION BEFORE SOMEONE GETS SERIOUSLY INJURED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619389August 6, 2014
STEERING, ELECTRICAL SYSTEM
CAR IGNITION WILL NOT TURN OFF. WAS TOLD BY A DEALERSHIP THAT IT WAS THE STEERING COLUMN LOCK AND SHEER BOLTS WOULD NEED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619392August 6, 2014
ELECTRICAL SYSTEM
INCIDENT FIRST STARTED WITH THE CAR TURNING OFF FOR NO REASON. JUST STALLING OUT. THEN IT HESITATED STARTING. REPLACED THE BATTERY. SEEM TO BE OKAY, BUT THEN BOTH BRAKE LIGHTS WENT OUT, THE RADIO/CONTROL CONSOLE WENT OUT MOST RECENTLY, THE SEAT BELT LIGHT AND CHIMES COME ON FOR NO REASON AND YESTERDAY WHEN I PULLED THE KEY OUT OF MY IGNITION THE KEY WAS SO HOT I COULD NOT TOUCH IT. CLEARLY, THERE IS A SERIOUS, EVEN DANGEROUS ELECTRICAL ISSUE WITH THIS MAKE, MODEL AND YEAR. I HAVE READ COUNTLESS STORIES ONLINE OF PEOPLE HAVING THE SAME PROBLEMS. WHY HAS THERE NOT BEEN A RECALL OF THIS CAR YET? DOES SOMEBODY'S CAR HAVE TO CATCH FIRE FIRST? WHO NEEDS TO DIE BEFORE VW DOES THE RIGHT THING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618920August 5, 2014
POWER TRAIN, POWER TRAIN:AXLE ASSEMBLY, ENGINE
TL * THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 40 MPH, THE MOUNTS SNAPPED THAT SECURED THE ENGINE AND TRANSMISSION. AS A RESULT, THE ENGINE AND TRANSMISSION DETACHED FROM THE VEHICLE. THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE TRANSMISSION AND FRONT DRIVER SIDE AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618985August 5, 2014
ELECTRICAL SYSTEM
THE BLUE TOOTH SYSTEM IN ALL OF THE 2013 AND 2014 JETTA WAGONS IN DEFECTIVE. VOLKSWAGEN KNOWS THE SYSTEM IS DEFECTIVE, THE DEALERS KNOW IT IS DEFECTIVE, BUT THEY CONTINUE TO MARKET AND SELL CARS WITH NO PROPOSED FIX TO THE SYSTEM. I HAVE BEEN TOLD THAT ALL OF THE 2013 AND 2014 JETTA WAGONS HAVE THIS PROBLEM BUT I ONLY STATE THAT MINE HAS HAD BLUE TOOTH PROBLEMS FROM DAY ONE, CALLS DROPPED, UNINTELLIGIBLE CALLS, DID NOT DIAL, ETC. I BELIEVE BOTH VOLKSWAGEN AND THE DEALERS HAVE CONSPIRED TO CONTINUE TO MARKET THE CARS AND JUST TELL THE PUBLIC THAT THEY ARE WORKING ON A FIX WHEN IN FACT THEY ARE NOT. AT LEAST THAT IS WHAT I HAVE BEEN TOLD. THIS IS A VERY SERIOUS SAFETY ISSUE IN ANY STATE WHERE CELL PHONES ARE PROHIBITED FROM BEING USED, LIKE UTAH. I BELIEVE THAT ALL OF THE JETTA WAGONS SHOULD BE RECALLED, ALL SALES OF NEW WAGONS STOPPED, AND THAT BOTH THE DEALERS AND VOLKSWAGEN SHOULD BE FINED FOR KNOWINGLY MARKETING AND SELLING A DEFECTIVE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619126August 5, 2014
FUEL/PROPULSION SYSTEM, ENGINE
WAS DRIVING MY 2010 VW JETTA SPORTWAGON TDI AT APPROX. 55 MILES PER HOUR WHEN MY SERVICE ENGINE LIGHT CAME ON AND GLOW PLUGS STARTED FLASHING. CAR BEGAN TO BUCK AS IF NOT GETTING ANY FUEL THROUGH THE SYSTEM. CAR STALLED OUT ON HIGHWAY WITHIN A MINUTE OF THE SERVICE LIGHTS FLASHING AND WILL NOT RESTART. LUCKILY THE CARS BEHIND ME BARELY AVOIDED HITTING ME AS THERE WAS ZERO WARNING. HAD TO BE TOWED TO MY GARAGE, EXPECT DIAGNOSIS TOMORROW BUT AFTER READING UP ON OTHER COMPLAINTS I AM PRETTY SURE THEY WILL REPORT BACK THAT IT IS A HPFP ISSUE AND THE SYSTEM WILL NEED REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618700August 4, 2014
EQUIPMENT:ELECTRICAL
PREMIUM 8 TOUCHSCREEN RADIO WITH BLUETOOTH MOBILE PHONE CONNECTIVITY, ENTIRE UNIT NO LONGER WORKING. NORMALLY A RADIO IS NOT A SAFETY CONCERN, HOWEVER, OPERATION OF THIS UNIT ALLOWS AUTO OPERATOR TO HAVE "HANDS FREE CELL PHONE USE", WHICH MOST DEFINITELY IS A SAFETY ISSUE WHEN OPERATING THE VEHICLE. WE ARE IN OUR 70'S AND HAVE OWNED MANY AUTOMOBILES, WE HAVE NEVER HAD A RADIO DIE LIKE THIS. OUR OTHER VEHICLE IS 13 YEARS OLD AND RADIO WORKS FINE. MANY COMPLAINTS ARE ON THE INTERNET ABOUT THE NUMBER OF FAILED UNITS IN RELATIVELY NEW VEHICLES. IT SEEMS LIKE THIS IS A FAULTY BATCH OF RADIOS THAT VOLKSWAGEN HAS INSTALLED IN THERE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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