Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10693020March 9, 2015
TIRES, WHEELS
GOODYEAR EAGLE RSA 205/55R16. DURING A ROUTINE INSPECTION AND OIL SERVICE ON MY JETTA THE TECHNICIANS DISCOVERED TREAD BUBBLES IN 2 OF MY TIRES. I HAD THE MECHANIC PUT BOTH TIRES WITH BUBBLES ON THE REAR FOR SAFETY AND I DROVE THE CAR TO A GOODYEAR TIRE CENTER. THEY INSPECTED THE TIRES FOR ME AND VERIFIED THE BUBBLES IN THE TREAD. GOODYEAR TIRE CENTER THEN CONTACTED GOODYEAR CORPORATE FOR ME. THE TIRES ARE LESS THAN 5 YEARS OLD AND THE CAR IS DRVEN ABOUT 1,000 MILES PER MONTH. GOODYEAR SAID THAT THEY WOULD ONLY GIVE $20 OFF THE COST OF NEW TIRES. I STILL HAVE MORE THAN HALF THE LIFE OF THE TIRES LEFT. I FEEL LIKE THEY SHOULD REPLACE THEM WITH NEW TIRES BECAUSE THIS WAS A MANUFACTURER DEFECT. THE TECHS AT GOODYEAR SAID THAT THE STEEL WINDINGS HAVE FAILED AND CAUSED THE AIR TO EXPAND THE RUBBER IN THAT AREA. GOODYEAR EAGLE RSA 205/55R16 BACK LEFT TIRE DATE CODE 1612 BACK RIGHT TIRE DATE CODE 3711. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693144March 9, 2015
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
ANTI-LOCK BRAKE AND STABILITY CONTROL FAILURE DURING BRAKING EVENT. DURING BRAKING EVENT ON SLIPPERY SURFACE: 1.) ABS ENGAGED AS NORMAL AT START OF BRAKING EVENT. 2.) ABS STOPPED WORKING AND WHEELS LOCKED UP RESULTING IN VEHICLE ROTATION. 3.) STABILITY CONTROL AND BRAKE WARNING LIGHTS CAME ON ACCOMPANIED BY A BEEP. 4.) AFTER BRAKING EVENT WARNING LIGHTS REMAINED ON AND ABS/STABILITY WERE NON-FUNCTIONAL. 5.) AFTER CAR RESTART WARNING LIGHTS WERE GONE AND ABS/STABILITY CONTROL WORKED. UNDER GENTLE BRAKING ON SLIPPERY SURFACE ABS WORKS. ABLE TO CONSISTENTLY RECREATE ISSUE WITH HARD BRAKING OR HARD ACCELERATION ON SLIPPERY SURFACE. THERE IS NO INDICATION OF AN ISSUE PRIOR TO FAILURE. CAR WAS CHECKED BY VW DEALERSHIP PRIOR TO FAILURE AND NO ERROR CODES WERE RETURNED PERTAINING TO ABS/STABILITY CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692680March 7, 2015
ELECTRICAL SYSTEM
I WENT TO DRIVE TO WORK AND TURNED ON MY CAR. NO RADIO. NOTHING. NO POWER TO IT. ABSOLUTELY NOTHING. NO BLUETOOTH FOR SAFE AND HANDS FREE DRIVING, NOTHING. CAN'T GET IT FIXED FOR LESS THAN $1000. NOTHING TO EXPLAIN WHAT CAUSES IT. NO BLOWN FUSES NO ANYTHING. NO EXPLANATION WHATSOEVER. I HAVE DONE SOME RESEARCH AND FOUND THAT THIS IS A COMMON PROBLEM...HEY VW.....WAKE UP AND GIVE ME A NEW RADIO..... WOW WHERE IS MY RECALL..... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692707March 7, 2015
FUEL/PROPULSION SYSTEM
WHILE DRIVING IN THE FREEWAY AT SPEED OF 20 MPH DUE TO HIGHWAY TRAFFIC, I SMELLED DIESEL FUEL THROUGH THE AIR VENTS. THE VEHICLE SUDDENLY BEGAN TO LOOSE POWER AND THE PEDAL WAS NOT FUNCTIONAL COMPLETELY AFTER, THE VEHICLE SHUT OFF AND STALLED ON THE HIGHWAY. THE MIL (MALFUNCTION INDICATOR LAMP) AND BATTERY DASH WARNING LIGHTS CAME ON. THE CAR WOULD NOT START OVER AND WAS TOWED OUT OF THE HIGHWAY. I NOTICED THERE WAS A DIESEL FUEL LEAK UNDERNEATH THE VEHICLE. THE CAR WAS THEN TOWED TO A VOLKSWAGEN DEALER AND DIAGNOSIS WERE MADE RESULTING IN FUEL PUMP REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692721March 7, 2015
ELECTRICAL SYSTEM, STRUCTURE:BODY
DRIVER SIDE FRONT AND REAR DOORS DON'T LOCK. THERE IS NO OPTION TO MANUALLY LOCK IT, THE ELECTRONIC IGNITION HAS MALFUNCTIONED AND THERE IS NO WAY TO LOCK THESE DOORS. THERE IS RISK OF THE DOORS FLINGING OPEN IN CASE OF ACCIDENT ESPECIALLY WITH A CHILD SITTING IN THE REAR SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692387March 5, 2015
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
WHILE ENTERING A PARKING LOT, PARKING SPACE, AFTER STOPPING COMPLETELY, THE CAR WOULD NOT MOVE WHEN ACCELERATOR WAS LIGHTLY DEPRESSED, THERE WAS A 1 TO 3 SECOND DELAY, AND THEN THE CAR LUNGED FORWARD CRASHING INTO THE OPPOSING PARKED VEHICLE, DAMAGING THE FRONTS OF BOTH VEHICLES. THIS HESITATION WAS NOTED ONCE BEFORE AT ABOUT 3800 MILES WHILE ENTERING A HIGHWAY FROM A STOP. AGAIN, THE HESITATION WAS FOLLOWED BY A SUDDEN LUNGE. SELLING VW DEALER SAID IT SOUNDED LIKE A DSG TRANS PROBLEM, BRING BACK FPR EVALUATION AFTER ITS REPAIRED. THIS UNEXPECTED SURGE PROBLEM IS THE DIRECT CAUSE OF THE ACCIDENT. THERE SHOULD BE A SAFETY RECALL. NOTE: WHILE THIS VW JETTA IS 7 YRS OLD, IT IS NOT DRIVEN OFTEN AS CAN BE SEEN BY LESS THAN 500-800 MILES PER YEAR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10692042March 4, 2015
POWER TRAIN, ENGINE
VEHICLE JERKS HARSHLY WHEN DOWN SHIFTING FROM 3RD TO 2ND & 2ND TO 1ST GEARS. USUALLY RIGHT AROUND 20MPH TO 15MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692048March 4, 2015
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
I AM REPORTING LAST SECOND DIRECTION CHANGES GIVEN BY MY GARMIN NUVI 42 GPS NAVIGATION DEVICE. ON EXIT 57 OFF I20 WEST TO I75/85 THE DEVICE CHANGED FROM DIRECTING TO JOIN I75/85 SOUTH TO JOIN I75/85 NORTH WITH LESS THAN 300 FEET TO MAKE THE CHANGE. ALSO, THE DEVICE MADE A SIMILAR LAST SECOND DIRECTION CHANGE WHILE TRAVELING NORTH ON I75/85. IT INDICATED THAT I SHOULD BE IN THE LEFT 3 LANES BUT THAT I WAS TO CONTINUE TO I75 NORTH. THEN IT CHANGED WITH ONLY 300 FEET REMAINING TO SAY THAT I WAS TO TAKE I85 NORTH. I HAVE REPORTED THIS TO GARMIN. I BELIEVE THAT THESE LAST SECOND DIRECTION CHANGES CAN LEAD TO ERRATIC DRIVING AND MISHAPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692073March 4, 2015
VISIBILITY/WIPER
WHEN THE TEMPERATURE IS COLD, THE WINDSHIELD WIPERS ON OUR 2012 VW JETTA REFUSE TO ACTIVATE CAUSING A SERIOUS SAFETY CONCERN, ESPECIALLY WHEN WE'RE DRIVING AND THE TEMPERATURE DROPS. WHEN THE TEMPERATURE WARMS BACK UP, THE WIPERS START WORKING AGAIN. I'VE CONTACTED VW OF AMERICA AND DESPITE THE # OF COMPLAINTS ABOUT THIS ISSUE, THEY REFUSE TO HELP ME OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691913March 3, 2015
FUEL SYSTEM, DIESEL, FUEL SYSTEM, OTHER
NHTSA ACTION NUMBER :EA11003 AUX FUEL INJECTION PUMP AND LINES LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691928March 3, 2015
FUEL/PROPULSION SYSTEM
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO THE RESIDENCE WHERE THE CONTACT REPLACED THE FUEL FILTER. THE CONTACT INFORMED THAT THE HIGH PRESSURE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691457March 2, 2015
ENGINE
I WAS DRIVING OUR 2009 VOLKSWAGEN JETTA SPORTSWAGEN TDI ON THE HIGHWAY WHEN THE GLOW LIGHT CAME ON. I STOPPED THE CAR AND THE ENGINE STOPPED WORKING AND STARTED SMOKING. THE DEALER SAID THAT THE ENGINE HAD SEIZED BUT DID NOT KNOW THE REASON. ACCORDING TO THE DEALER THE ENGINE WILL HAVE TO BE REPLACED. THE VEHICLE HAS HAD ALL OF THE RECOMMENDED SERVICES WHICH WERE DONE BY THE DEALER INCLUDING ALL OF THE OIL CHANGES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691301March 1, 2015
ENGINE, ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
WE DROVE OUR 2014 V/W JETTA TO GROCERY STORE AND VEHICLE WAS PARKED IN THE PARKING LOT WHILE MY HUSBAND WAS SITTING IN IT WAITING FOR ME TO RETURN NO MORE THAN 20 MINUTES THE VEHICLE ENGINE LIGHT CAME ON AND BEGIN FLASHING AND TURNED OFF AND WOULD NOT TURN BACK ON. WE CALLED AAA FOR TOWING AND AN EXTRA BATTERY BUT THE BATTER WAS WORKING FINE. ALMOST 2 HOURS LATER WAITING FOR 2ND TOW TRUCK TO COME AND TOW THE VEHICLE, IT TURNED OVER AND WE MANAGED TO DRIVE 2 MILES HOME AND THE CAR STARTED ONE MORE TIME AND HAS NOT TURNED BACK ON SINCE. WE HAD VEHICLE TOWED TO THE DEALER AND THE DEALER SAYS IT IS ENGINE PROBLEM AND WE HAVE TO PAY $396 TO PAY FOR REPAIR. WE HAVE HAD THIS BRAND NEW VEHICLE FOR 9 MONTHS AND IT HAS BURNED MY HUSBAND BACK AND NOW IT DOESN'T WORK..... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691223February 28, 2015
SEATS, ELECTRICAL SYSTEM
DRIVER SEAT LOWER RIGHT BACK OVERHEATED. BURNT A HOLE IN THE SEAT AND MELTED THE COAT I WAS WEARING. SMELL OF BURNING IN THE CAR AND INTENSE HEAT ON MY BACK. TURNED OFF THE SEAT HEAT. WHEN I ARRIVED AT MY DESTINATION, NOTICED THE BURN IN THE SEAT AND LATER NOTICED A BURN ON MY COAT.. INTERIOR OF THE CAR IS WELL MAINTAINED, NEVER FLOODED OR ABUSED. NOW I HAVE A CAR DRIVER SEAT THAT IS BADLY DAMAGED, A RUINED COAT AND SCARED TO OPERATE THE CAR OR TO PARK IN MY GARAGE IN FEAR OF A FIRE THAT COULD BURN DOWN MY HOUSE AND CAR PUTTING MYSELF AND FAMILY IN HARMS WAY. I HAVE NOTICED SEVERAL VW CARS IN THE PAST WITH THE SAME PROBLEM IN THE SAME SPOT AND WAS ALWAYS THANKFUL THAT IT WAS NOT MY CAR. NOW IT IS MY CAR WITH THE SAME PROBLEM. CALLED THE VW DEALER, AND THEY SAID THAT THERE IS NOT A RECALL ON THIS. THIS IS A PROBLEM THAT CAN CAUSE A BAD BURN ON A PERSON. I AM GLAD I HAD A COAT ON WHILE DRIVING, OTHERWISE I WOULD HAVE HAD TO SEEK MEDICAL TREATMENT FOR THE BURN. WOULD LIKE TO SEE VW CORRECT THE PROBLEM AND REPLACE THE SEAT AT NO CHARGE TO THE OWNERS. THIS IS A PREVENTABLE PROBLEM THAT NEEDS CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691224February 28, 2015
SEATS, ELECTRICAL SYSTEM
DRIVER SEAT LOWER RIGHT BACK OVERHEATED. BURNT A HOLE IN THE SEAT AND MELTED THE COAT I WAS WEARING. SMELL OF BURNING IN THE CAR AND INTENSE HEAT ON MY BACK. TURNED OFF THE SEAT HEAT. WHEN I ARRIVED AT MY DESTINATION, NOTICED THE BURN IN THE SEAT AND LATER NOTICED A BURN ON MY COAT. INTERIOR OF THE CAR IS WELL MAINTAINED, NEVER FLOODED OR ABUSED. NOW I HAVE A CAR DRIVER SEAT THAT IS BADLY DAMAGED, A RUINED COAT AND SCARED TO OPERATE THE CAR OR TO PARK IN MY GARAGE IN FEAR OF A FIRE THAT COULD BURN DOWN MY HOUSE AND CAR PUTTING MY SELF AND FAMILY IN HARMS WAY. I HAVE NOTICED SEVERAL VW CARS IN THE PAST WITH THE SAME PROBLEM IN THE SAME SPOT AND WAS ALWAYS THANKFUL THAT IT WAS NOT MY CAR. NOW IT IS MY CAR WITH THE SAME PROBLEM. CALLED THE VW DEALER AND THEY SAID THAT THERE IS NOT A RECALL ON THIS. THIS IS A PROBLEM THAT CAN CAUSE A BAD BURN ON A PERSON. I AM GLAD I HAD A COAT ON WHILE DRIVING, OTHERWISE I WOULD HAVE HAD TO SEEK MEDICAL TREATMENT FOR THE BURN. WOULD LIKE TO SEE VW CORRECT THE PROBLEM AND REPLACE THE SEAT AT NO CHARGE TO THE OWNERS. THIS IS A PREVENTABLE PROBLEM THAT NEEDS CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691137February 27, 2015
VISIBILITY/WIPER
ACTUATED WASH WIPE ON RENTAL VEHICLE ON OPEN FREEWAY NEAR FLAGSTAFF, AZ ON A SUNNY DAY. THE WASH SPRAYED PROPERLY ON BOTH SIDES OF THE WINDSHIELD. THE WIPERS STARTED WIPING AND THEN THE BLADE ON THE DRIVER SIDE WIPER SLID UP AND OUT OF THE BLACK PLASTIC CLIP. THIS LEFT THE DRIVER SIDE WINDOW WITH FLUID STILL SPRAYING ON THE WINDSHIELD WITHOUT A BLADE TO WIPE IT OFF THE GLASS. THE DRIVER SIDE WIPER BLADE CAME FULLY OUT OF THE CLIP AND FLEW OVER ROOF OF THE VEHICLE. THE SPRAY AND WIPERS STOPPED AFTER THE NORMAL LENGTH CYCLE. DRIVER WAS ABLE TO SEE OUT OF PASSENGER SIDE OF WINDSHIELD THAT HAD BEEN CLEARED BY THE PASSENGER WIPER BLADE. EXAMINING THE REMAINING PLASTIC CLIP ON THE DRIVER SIDE WIPER ARM, I FOUND A PART NUMBER THAT STARTED WITH VW. IT APPEARED TO BE THE ORIGINAL EQUIPMENT WIPER BLADE CLIP ON THE DRIVER SIDE WIPER ARM ON THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690618February 25, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
MY VW HAS HAD PROBLEMS SINCE A WEEK AFTER I BOUGHT IT. WHILE GOING 1500 RPM'S AROUND 15-25 MPH MY CAR CHUGS AND STALLS. I HAVE BROUGHT IT TO VW 4 TIMES, AND A PERSONAL MECHANIC. EACH TIME VW SAID THERE WAS A EITHER A COMPUTER ISSUE AND THAT THEY HAVE FIXED IT OR SAID THERE WAS NO ISSUE. THEY COMPLETELY RESET MY CARS COMPUTER BACK TO FACTORY SETTINGS DUE TO THEM SAYING THAT MY CAR LEARNED MY DRIVING STYLE. THIS DIDN'T HELP. YEARS LATER I AM STILL HAVING THIS PROBLEM. I HAVE ALMOST GOTTEN IN A FEW CAR ACCIDENTS BECAUSE OF THE STALLING/CHUGGING PROBLEM. I HAVE AN INFANT AND CAN'T HAVE MY FAMILY CAR CAUSING SUCH PROBLEMS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690205February 24, 2015
POWER TRAIN
SINCE PURCHASING THIS VEHICLE NEW ALMOST 3 YEARS AGO, IT HAS VERY OCCASIONALLY EXHIBITED A HESITATION DURING ACCELERATION FROM A STOP. IT IS A TDI VERSION WITH THE AUTOMATED MANUAL DSG TRANSMISSION. UP TILL NOW, IT HAS BEEN IMPOSSIBLE TO INDUCE ON COMMAND, MAKING IT VERY DIFFICULT FOR THE TWO DEALERSHIPS THAT HAVE EXAMINED IT TO IDENTIFY THE PROBLEM. EACH TIME THIS HAS OCCURRED, IT SEEMS TO FOLLOW A VERY BRIEF ACCELERATION, AS THOUGH YOU ARE STARTING TO MOVE INTO TRAFFIC AND THEN BACK OFF THE THROTTLE FOR AN INSTANT BEFORE REAPPLYING THE THROTTLE. AS YOU STEP BACK INTO THE THROTTLE, THERE IS NO CHANGE IN ENGINE SPEED FOR ABOUT THREE SECONDS, REGARDLESS OF PEDAL POSITION - IT JUST CONTINUES TO IDLE UNTIL IT FINALLY RESPONDS NORMALLY. SINCE THIS USUALLY OCCURS WHEN MAKING A LEFT TURN IN FRONT OF ONCOMING TRAFFIC OR MERGING FROM A DRIVEWAY, THE THREE SECONDS OF DELAY DURING WHICH YOU ROLL FORWARD CAN BE VERY DANGEROUS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690445February 24, 2015
TIRES, TIRES:SIDEWALL
TL*THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA EQUIPPED WITH HANKOOK TIRES, TIRE LINE: OPTIMO H725A, TIRE SIZE: P205/55/R16 AND DOT NUMBER: 1GRPDYH. THE CONTACT STATED THAT THE LEFT FRONT DRIVER'S SIDE TIRE WALL WAS SEPARATING. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 47,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689497February 19, 2015
FUEL/PROPULSION SYSTEM
4:45 AM AT 45 MPH, THE ENGINE SPUTTERED THEN TWO DASH LIGHTS SHOWED UP, I PULLED OVER TO CHECK WHAT THEY MEANT. ONE SAID PRE GLOW BEFORE START UP; IF FLASHING MALFUNCTION IN THE DIESEL ENGINE, THE OTHER WAS THE ENGINE MALFUNCTION WHICH SAID EMISSION MALFUNCTION. I HAD THE VEHICLE TOWED TO LOCAL GARAGE THEY DETERMINED IT WAS A FUEL PUMP ISSUE AND SHOWED ME ALL THE METAL SHAVINGS IN THE FUEL METERING VALVE. THEY TOLD ME TO TAKE IT TO VW AS THERE ARE MANY BULLETINS ON THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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