Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10734037July 14, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. WHILE DRIVING 45 MPH, THE VEHICLE SPEED DECREASED TO 20 MPH AND ALL THE INSTRUMENT PANEL LIGHTS ILLUMINATED. WHEN SHIFTING INTO A GEAR, THE VEHICLE WOULD JERK. THE FAILURES RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE MODULE AND TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733457July 12, 2015
SUSPENSION
2009 JETTA WAGON SPORTWAGON 2.5L SE DISCOVERED BROKEN LEFT REAR SPRING WHILE ROTATING TIRES. LAST LOWER 3/4 TURN OF COIL SPRING WAS BROKEN OFF. PRESENCE OF RUST AT FRACTURE SURFACE SUGGESTS IT HAD BEEN BROKEN FOR SOME TIME, BEFORE 60000MILES. A FEW WEEKS LATER, AT ABOUT 61000MILES HEARD A CLUNKING FROM THE RIGHT REAR CORNER OF THE CAR. INSPECTION REVEALED LAST LOWER 3/4 TURN OF COIL SPRING WAS BROKEN OFF, BROKE IN THE SAME PLACE AS THE LEFT SIDE. OWNERS REPORT ONLINE THAT THIS IS A COMMON PROBLEM WITH THE JETTA SPORTWAGON AND CAUSED BY THE SPRING MANUFACTURING PROCESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733234July 10, 2015
UNKNOWN OR OTHER
OVER THE PAST 4 YEARS EVERY DOOR ONE BY ONE THE DOOR LOCK ACTUATORS HAVE FAILED AND NEED TO BE REPLACE. I HAVE RESEARCHED ON-LINE AND THIS SEEMS TO BE A COMMON FAILURE FOR VW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733245July 10, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING 50 MPH, THE VEHICLE STALLED AND THE NEUTRAL AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 126,000. MA 10/14/2017*CN UPDATED 11/09/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733330July 10, 2015
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS DRIVING TO WORK, WHICH INCLUDES CROSSING A TOLL BRIDGE DAILY. I WAS ON THE BRIDGE, WHICH IS ONLY A 2 LANE BRIDGE, WHEN ALL OF A SUDDEN MY DIESEL ENGINE FAILURE LIGHT BEGAN TO FLASH. I LOST ACCELERATION AND WAS ABLE TO PULL OFF TO THE SHOULDER SAFELY AND TURN OFF THE CAR. I SAT THERE FOR A FEW MINUTES CONTEMPLATING IF I SHOULD CALL AAA TO GET A TOW TO THE DEALER. SEEING AS I WAS ONLY ABOUT 5 MILES FROM THE VW DEALER, I DECIDED TO SEE IF MY CAR WILL MAKE IT THERE. IT STARTED BACK UP NO PROBLEM AND I WAS ABLE TO ACCELERATE BACK INTO TRAFFIC AND MAKE IT TO THE DEALER WITH NO FURTHER ISSUES. I EXPLAINED THE PROBLEM TO THE SERVICE REP. AND THEY CHECKED IN MY CAR AND I WAITED FOR THEM TO CALL ME WITH THE ISSUE. LATER IN THE DAY, I RECEIVED THE CALL FROM THE SERVICE REP., AND HE INFORMED ME THAT THE HIGH PRESSURE FUEL PUMP FAILED, AND THEY WILL HAVE TO REBUILD THE FUEL SYSTEM, AS THERE WERE METAL PARTICLES FOUND IN THE GAS AND GAS LINES. HE SAID THIS SOMETIMES HAPPENS WHEN A CUSTOMER MAY USE BIODIESEL FUEL OR A LOWER GRADE OF DIESEL. HE ALSO SAID THAT THEY WOULD HAVE TO SEND THE GAS SAMPLES OFF TO VW LAB TO REVIEW IN ORDER FOR THE REPAIRS TO BE APPROVED SINCE I HAVE THE EXTENDED WARRANTY. I AM SHOCKED THAT THIS OCCURED, SEEING AS MY CAR IS ONLY 4 YEARS OLD AND LESS THAN 50K MILES ON IT. THANKFULLY, THERE WAS NOT AN ACCIDENT AND NO ONE WAS HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733350July 10, 2015
ELECTRICAL SYSTEM
COMPLETE FAILURE OF PREMIUM 8 AUDIO. POSSIBLY CAUSED BY INCORRECT RATING FUSES INSTALLED IN BOTH ENGINE COMPARTMENT FUSE BLOCK AND REAR OF HEAD UNIT. UNAVAILABILITY OF HANDS-FREE PHONE PHONE USE IS A SAFETY ISSUE. 1000'S OF COMPLAINTS FILED EVERYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732954July 9, 2015
FUEL/PROPULSION SYSTEM
THE HPFP FAILED ON MY VEHICLE CAUSING METAL TO CONTAMINATE THE ENTIRE FUEL SYSTEM. VWOA STATES THAT THEY WILL ONLY COVER VEHICLES WITH UNDER 120000 MILES. HOWEVER, MY VEHICLE IS SLIGHTLY OVER THAT AMOUNT. FROM THE RESEARCH I HAVE DONE, THIS PROBLEM HAS EFFECTED A LARGE AMOUNT OF VW TDI OWNERS. SINCE DIESELS ARE PURCHASED FOR THE SOLE PURPOSE OF BEING DRIVEN ON THE HIGHWAY, EXTENDING THE WARRANTY TO 120,000 MILES WILL NOT COVER MOST 5 YEAR OLD DIESELS ON THE ROAD. VW NEEDS TO TAKE RESPONSIBILITY FOR THIS FAILURE AND ISSUE A RECALL TO THOSE IMPACTED BY THIS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732773July 8, 2015
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING 50 MPH, THE ENGINE SOUNDED VERY ROUGHLY AND UNKNOWN WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE HAD TO BE MERGED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732809July 8, 2015
AIR BAGS, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER AND RESTARTED, BUT BEGAN TO JOLT AND MOVE SLOWLY. THE DEALER DIAGNOSED THAT THE FAILURE WAS CAUSED BY "GEORGIA FUEL" AND THAT THE FUEL LINE NEEDED TO BE REPAIRED. ALSO, THE PASSENGER SIDE AIR BAR WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER DIAGNOSED THAT THE AIR BAG NEEDED TO BE REWIRED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732350July 7, 2015
UNKNOWN OR OTHER
*WHITE POWDER/MOLD ON THE WINDOW TRIMS. ALL FOUR WINDOWS. ALL OVER THE SEAT AND VEHICLE WHEN A/C WAS ON. I WAS EXPOSED TO THIS UNKNOWN SUBSTANCE FOR NEARLY 3 MONTHS. I ASKED VW TO CONDUCT AN INVESTIGATION TO FIND OUT WHAT WAS THAT CHEMICAL OR SUBSTANCE, SADLY THEY NEGLECT MY REQUEST. FROM WHAT I FOUND OUT, SOME VW VEHICLES HAVE THIS PROBLEM, YET NONE HAS TAKEN A SINGLE STEP TO INVESTIGATE THIS MATTER. I WOULD AT LEAST LIKE TO KNOW WHAT KIND OF IMPACT HIS COULD HAVE ON ME AND THE PEOPLE (KIDS WHO WERE RIDING WITH ME) CAR. UPDATED 11/07/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732134July 6, 2015
ENGINE, POWER TRAIN, SERVICE BRAKES
ON JULY 5, 2015, THE CLUTCH FAILED. THE CLUTCH WAS DEPRESSED TO DOWNSHIFT THE CAR AS WE WERE APPROACHING A TURNPIKE OFF RAMP. THE GEAR SELECTOR WAS MOVED OUT OF TOP GEAR AND INTO NEUTRAL; THE CLUTCH WOULD NOT RETURN, AND THE GEAR SELECTOR WOULD NOT MOVE OUT OF NEUTRAL. THE CAR HAD TO BE MANEUVERED THROUGH TRAFFIC FROM THE FAR LEFT LANE TO THE RIGHTS-SIDE SHOULDER, IN NEUTRAL. THIS PUT MY FAMILY AND EVERYONE AROUND US AT RISK OF SERIOUS INJURY. THERE WAS NO DEGRADATION OF CLUTCH SYSTEM PERFORMANCE. THIS CLUTCH FAILURE CAME SUDDENLY AND WITHOUT WARNING. I HAVE READ COMMENTS FROM OTHERS ONLINE WHO HAVE EXPERIENCED SIMILAR ISSUES. SEVERAL MONTHS AGO, THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE DEALERSHIP SERVICE MANAGER SUGGESTED THAT THE CLUTCH ISSUE COULD BE RELATED TO THE BRAKE BOOSTER ISSUE. MY WIFE AND I HAVE DRIVEN MANUAL TRANSMISSION CARS FOR YEARS. THIS IS THE FIRST CLUTCH-RELATED PROBLEM WE'VE EVER EXPERIENCED. UPDATE 9/15/15*CW UPDATED 11/7/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732174July 6, 2015
ENGINE
MY CAR STARTED SHAKING VIOLENTLY AS I WAS DRIVING. MY CHECK ENGINE LIGHT CAME ON ALONG WITH MY EPC LIGHT. THE CAR FELT LIKE IT WAS GOING TO BREAKDOWN ON THE INTERSTATE. I PULLED OVER AND TURNED THE CAR OFF THEN TURNED IT BACK ON AND IT WAS FINE. I DROVE A LITTLE WAYS DOWN THE ROAD AND THE SAME THING HAPPENED, SO I TOOK IT TO A DEALERSHIP AND THEY STATED L HAD A BAD IGNITION COIL WITH THE CODES 351,300,301,304,130. THEY REPLACED THE PART AND ALMOST EXACTLY A YEAR LATER 7/6/2015 I'M HAVING THE EXACT SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731853July 3, 2015
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
WHILE DRIVING, RADIO/CD/HANDS FREE TELEPHONE DIED. SCREEN FLICKERED AND THEN WENT BLANK, NO POWER TO ALL THESE FUNCTIONS. VW REPAIR SAID THIS MODEL OF RADIO INSTALLED ON THIS YEAR VEHICLE WAS A COMMON PROBLEM, AND THAT THE RADIO UNIT IS DEAD AND WILL NEED TO BE REPLACED ($668 PLUS TAX FOR A REPLACEMENT BY DEALER). PLUS AN INSTALL FEE. AN UNGODLY PRICE FOR A REPLACEMENT RADIO THAT IS ONLY 4 YEARS OLD. THERE ARE NUMEROUS COMPLAINTS AND THREADS OUT WHICH WARRANT A RECALL. I USE THE HANDS FREE CONSTANTLY FOR WORK AND NOT BEING ABLE TO WILL MAKE ME HAVE TO USE THE PHONE IN AN UNSAFE MANNER. SAFETY IS PARAMOUNT. UPDATE 9/15/15*CW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731771July 2, 2015
FUEL/PROPULSION SYSTEM
HIGH PRESSURE FUEL PUMP FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731609July 1, 2015
POWER TRAIN
TRANSMISSION SHIFTING PROBLEM. THE TRANSMISSION WAS NOT CONTROLLING AT ANY NOMINAL CRUISING SPEED, OR WHEN ACCELERATING FROM A STOP. SAFETY CONCERN. CAR WAS SHIFTING WHEN IT DIDN'T NEED TO SHIFT, I.E. OUT OF 6TH AT HIGH SPEEDS WHEN THE TERRAIN AND SPEED HADN'T CHANGED. IT WOULD SHIFT OUT OF GEAR THE WAY YOU DO IN A MANUAL TRANSMISSION, BUT INSTEAD OF SHIFTING BACK IN IMMEDIATELY, IT WOULD HESITATE (RPMS DROP SIGNIFICANTLY) SO THAT THE CAR WAS ESSENTIALLY IDLING BETWEEN GEARS. THEN IT WOULD SHIFT BACK IN TO A GEAR FOR A FEW SECONDS, AND THEN SHIFT AGAIN INAPPROPRIATELY WITH THE SAME HESITATION. WHEN IT WOULD SHIFT BACK IN SOMETIMES IT WOULD DO THE HARD SHIFT. THE CHECK ENGINE LIGHT CAME ON AT TIMES BUT NOT ALWAYS. THE CAR COULDN'T SEEM TO FIGURE OUT WHAT GEAR IT NEEDED TO BE IN, AND IT KEPT SHIFTING IN AND OUT OF THE HIGHER GEARS EVEN THOUGH THE DRIVER HADN'T CHANGED THE SPEED AND THE TERRAIN WAS THE SAME. IT WAS MUCH WORSE DURING THE HEAT OF THE DAY. WHEREAS THE PROBLEM IS HARDLY PERCEPTIBLE AT NIGHT. STILL IT SEEMED TO BE SHIFTING BETWEEN 6TH DOWN TO 5TH WHEN IT DIDN'T NEED TO. THE PROBLEM SEEMS TO REPEAT OVER AND OVER. THE CHECK ENGINE LIGHT CAME ON AT SOME POINT, BUT WAS NOT ON THIS MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731622July 1, 2015
ENGINE
MY CAR IS A VW JETTA TDI 2013, 95,000 MILES, NOT EVEN 3 YEARS OLD, GOT IT BRAND NEW. I STARTED TO DRIVE AWAY AFTER DOING SOME SHOPPING. AS I WAS LEAVING THE PARKING LOT, THE CAR STALLED. THE CHECK ENGINE LIGHT CAME UP AND SO DID THE GLOW PLUG LIGHT. THE CAR DID NOT START AGAIN AFTER SEVERAL ATTEMPTS. I HAD IT TOWED TO THE SHOP. THE DAY AFTER, I WAS TOLD THAT THE FUEL PUMP HAD DISINTEGRATED DUE TO THE INTERNAL HEAT. WHEN DOING SO, ALL THE DEBRIS WENT INSIDE THE FUEL SYSTEM AND ENGINE. IN ORDER TO REPAIR IT, THE VW CAR DEALER SAID THEY HAD TO OPEN ALL THE SYSTEM AND FLUSH IT TO CLEAN EVERYTHING AND THEY WOULD CHARGE SEVERAL THOUSAND DOLLARS TO FIX THAT. ALTHOUGH I WAS NOT HAPPY WITH THEIR DIAGNOSTIC AND PRICE, I HAD TO DO IT. I NEED THE CAR TO GET AROUND TO GO TO WORK. I TOLD THE CAR DEALER THAT THIS INCIDENT WAS NOT NORMAL. THEY SAID THAT THEY DID NOT KNOW WHAT CAUSED IT. I HAVE DONE ALL THE SERVICE AND MAINTENANCE AS SUGGESTED BY THE MANUFACTURER. ON THE OTHER SIDE, IT JUST HAPPENED THAT LAST WEEK, VW ISSUED AN EXTENDED WARRANTY FOR UP TO 120,000 MILES FOR THE FUEL PUMP FOR DIESEL CARS YEARS 2011 AND 2012. I CALLED THEM AND THEY SAID THAT THEY COULD NOT COVER THE 2013. OBVIOUSLY, THEY KNOW SOMETHING WAS WRONG WITH THOSE PREVIOUS MODELS. I THINK THEY SHOULD INCLUDE THIS PROBLEM AND EXTEND THE FUEL PUMP WARRANTY FOR THIS CAR AS WELL AND -IN THIS CASE, COVER FOR THE THOUSANDS OF DOLLARS THAT THIS IS GOING TO COST ME FOR HAVING A "FAULTY PUMP". UPDATED 11/12/15 *BF UPDATED 11/06/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731374June 30, 2015
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
STARTED THE CAR AND AFTER ABOUT 5 MINUTES OF DRIVING, THE ENGINE SHUTS OFF BUT ALL ELECTRICAL SYSTEMS APPEAR TO BE WORKING. NO TROUBLE/ INDICATOR LIGHTS COME ON. THIS HAS HAPPENED ON THE INTERSTATE TRAVELING 70, ON A SIDE STREET TRAVELING 35, AND SITTING IDLE AT A STOP LIGHT. EVERY TIME, THE CAR WILL RUN FOR BETWEEN 5-7 MINUTES THAN NOT RESTART FOR 5-7 MINUTES. AT ATTEMPTS TO RESTART INSIDE THAT 5 MINUTE WINDOW AFTER THE ENGINE STALLS, THERE IS NO TURNING OVER, NO CLICKING OR ANYTHING. THERE IS NO TEMP ISSUES, OR LOW FUEL ISSUES. THIS HAS HAPPENED ON A FULL TANK AND A HALF TANK ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731378June 30, 2015
ELECTRICAL SYSTEM
VW JETTA SPORTWAGEN 2010. THE RADIO WAS PLAYING, I HEARD A SMALL "POP" AND THE RADIO QUIT WORKING, NO LIGHTS, NO SOUND. THE BLUE TOOTH IS PLAYED THRU THE RADIO SO THIS NO LONGER WORKS EITHER. THIS IS A SAFETY HAZARD AS I CAN NO LONGER USE BLUETOOTH TO TALK ON THE PHONE. IN FACT IN SOME STATES I TRAVEL THRU IT IS ILLEGAL TO USE THE PHONE WITHOUT BLUETOOTH. ONE OF THE REASONS I BOUGHT THIS CAR WAS THE BLUE TOOTH OPTION. IT IS NOT THE FUSE. THERE ARE HUNDREDS OF ONLINE COMPLAINTS ABOUT THIS MODEL AND YEAR VW RADIO. HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583 I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731397June 30, 2015
ELECTRICAL SYSTEM
RADIO SUDDENLY STOPPED WORKING. NO POWER. BLACK SCREEN. I CHECKED THE FUSES AND TOOK THE CAR TO AN AUDIO SOUND PLACE - THEY TOOK OUT THE RADIO TO CHECK THE FUSE IN THE BACK. ALL FUSES WORK, RADIO IS GROUNDED AND POWER IS FINE. RADIO IS DEAD. SEEMS THERE ARE QUITE A FEW 2010 JETTAS WITH THIS SAME ISSUE WITH THE DELPHI RADIO - I READ SOMEWHERE THAT PERHAPS THE FUSE FOR THE RADIO SHOULD BE A 10A NOT A 15A AND THAT SOME BOARD IS GETTING FRIED WITH THE HIGHER FUSE...WHO IS ACCOUNTABLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730868June 29, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
I PURCHASED A 2010 VW JETTA JUST OVER A YEAR AGO AT THIS POINT. I LOVED IT AT FIRST, IT'S A CLEAN DIESEL. WITHIN 3-4 MONTHS OF OWNING IT THE STEREO HAS GONE OUT. VW HAS CHOSEN TO IGNORE THIS ISSUE EVEN THOUGH IT'S A KNOWN ISSUE! IT'S DRAINING BATTERIES, CAUSING ELECTRICAL AND FUSE ISSUES WHICH COULD LEAD TO SUBSTANTIALLY MORE DANGEROUS ISSUES IN THE FUTURE. PLEASE HELP THOSE OF US WHO ARE FIGHTING THIS BATTLE. IT'S 100S IF NOT 1000S TO GET FIXED AND IT'S ABSOLUTELY UNREASONABLE.. HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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