Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10761778September 5, 2015
ELECTRICAL SYSTEM
THE FIRST TIME MY RADIO CAUGHT ON FIRE, IT WAS THE SUMMER OF 2014. MY CAR WAS PARKED IN A PARKING LOT WHILE I WAS AT WORK. WHEN I ENTERED THE CAR TO DRIVE HOME, I TURNED STARTED THE VEHICLE AND THERE WAS A EXTREMELY LOUD SOUND, MUCH LIKE AN EXPLOSION. THE MIDDLE DASH WHERE THE RADIO IS LOCATED BEGAN POURING SMOKE. AFTER THE INCIDENT, I CONTACTED THE DEALERSHIP, WHO "FIXED" THE PROBLEM (THEY REPLACED THE STOCK RADIO FOR ANOTHER VW STOCK RADIO). SPRING OF 2015, THE SAME EXACT THING HAPPENED. MY CAR WAS PARKED AT WORK, I STARTED THE CAR AND THE RADIO BEGAN POURING SMOKE. I AGAIN, HAD THE ISSUE "FIXED" BY THE DEALERSHIP. AUGUST 2015, AGAIN THIS HAPPENED AND SEPTEMBER 2015 AGAIN. WHEN I INSISTED THAT VW MUST FURTHER INVESTIGATE THE UNDERLYING ISSUE, THEY CLAIMED TO HAVE FIXED THE PROBLEM AFTER THE AUGUST 2015 INCIDENT. WITH THIS INCIDENT NOT ONLY DID THE RADIO BURN OUT, MY BATTERY WAS DRAINED OUT. THE EXPLANATION I WAS GIVEN WAS THAT THE POWER LINE TO THE RADIO WAS NOT SHUTTING OFF, THEREFORE THE RADIO WAS OVERHEATING AND THE BATTERY WAS BEING DRAINED. WITH THIS PARTICULAR INCIDENT, I RECEIVED MY CAR BACK ON A MONDAY AND THE RADIO AGAIN CAUGHT FIRE AND BURNED OUT ON THE FRIDAY OF THAT SAME WEEK.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10761797September 5, 2015
SEAT BELTS
WHEN GETTING MY DAUGHTER OUT OF HER BOOSTER SEAT IN OUR SPORTWAGEN TDI, THE REAR SEAT BELT STOPPED RETRACTING. I PLAYED AROUND TO GET IT TO RETRACT, BUT IT STILL WOULDN'T, SO NOW THE BELT IS TOTALLY USELESS AS IT IS TOO LOOSE ON MY DAUGHTER AND THERE IS NO GUARANTEE IT WILL EVEN WORK IN THE EVENT OF A CRASH. I TOOK THE CAR TO THE DEALER TODAY, AND THEY CONFIRMED THAT THERE IS SOMETHING WRONG WITH THE RETRACTING MECHANISM IN THE BELT AND IT MUST BE REPLACED. HE ALSO COULD TELL THAT THE DEFECT WASN'T CAUSED BY A CHILD JAMMING SOMETHING INTO THE BELT AS IT IS IN A PART OF THE MECHANISM THAT IS COMPLETELY SEALED AND CAN'T BE ACCESSED WITHOUT REMOVING BODY PANELS. WHILE I'M THANKFUL THIS HAPPENED WHEN PARKED, I SHUDDER TO THINK WHAT WOULD HAVE HAPPENED TO MY DAUGHTER IN THE EVENT OF A CRASH WITH A DEFECTIVE BELT. I UNDERSTAND THAT THE SAFETY EQUIPMENT IN A CAR MIGHT NEED TO BE REPLACED IN THE EVENT OF A COLLISION, BUT THE SEAT BELT SHOULD BE THE ONE PIECE OF EQUIPMENT IN ANY CAR THAT SHOULD NOT JUST RANDOMLY BREAK WHEN THE CAR HAS NEVER BEEN INVOLVED IN ANY INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761709September 4, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER INSPECTION TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761155September 3, 2015
UNKNOWN OR OTHER
THE SUNROOF BEGAN TO LEAK. NOW ALL OF THE INSIDE OF OUR CAR IS FULL OF MOLD AND I CAN'T EVEN DRIVE IT BECAUSE I HAVE TWO CHILDREN, AND I AM AFRAID TO EXPOSE THEM TO ALL THIS MOLD. WHEN I CALLED A VOLKSWAGEN DEALERSHIP ABOUT THE ISSUE THEY SAID THEY COULDN'T DO ANYTHING ABOUT IT BECAUSE IT WAS MY RESPONSIBILITY TO KNOW ABOUT THE SUNROOF RECALL ON THIS VEHICLE. WE ACTUALLY DIDN'T FIND OUT ABOUT THE RECALL UNTIL WE ARRIVED IN THE STATES, WE HAD LIVED OVER SEAS BEFORE THE LEAK STARTED AND WE WERE NEVER INFORMED ABOUT THIS RECALL. WHAT CAN I DO? IS THERE ANYWAY THAT THE VOLKSWAGEN COMPANY HELP US WITH THIS ISSUE ESPECIALLY SINCE THERE WAS A LAWSUIT FILED AGAINST THEM ON THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761408September 3, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2002 VOLKSWAGEN JETTA. WHILE DRIVING AT APPROXIMATELY 35 MPH, THERE WAS SMOKE AND FIRE UNDERNEATH THE GLOVE COMPARTMENT BOX. THE CONTACT EXITED THE VEHICLE WITH THE CHILD BEFORE THE VEHICLE BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT FILED A FIRE REPORT AND EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10760983September 2, 2015
FUEL/PROPULSION SYSTEM
THE GLOW PLUG LIGHT BEGAN FLASHING AND THE CHECK ENGINE LIGHT WAS ON (HAD BEEN ON FOR THE ENTIRE DURATION OF MY OWNERSHIP OF 1 YEAR FOR THE CAR). WE WERE ON THE HIGHWAY AND THE CAR STEADILY LOST POWER IN THE SPAN OF A QUARTER MILE. WE PULLED OFF THE SIDE OF THE ROAD. THE ENGINE WOULD CRANK BUT NOT START. THE MECHANIC THE NEXT DAY FOUND METAL SHAVINGS IN THE FUEL SYSTEM AND SUSPECTS A HIGH PRESSURE FUEL PUMP FAILURE. THE RECOMMENDATION WAS TO REPLACE BOTH FUEL PUMPS AND FUEL LINES. WE HAVE NEVER MISFUELED THE CAR - WE HAVE ONLY USED DIESEL FUEL AT TOP STATIONS LIKE SHELL AND BP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761024September 2, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DROVE CAR TO WORK 0630, STEREO WORKED FINE. LEFT WORK AT 1915, WHEN I STARTED MY CAR, THE STEREO DID NOT COME ON, SCREEN WAS BLACK, NO SOUND. THOUGHT MAYBE IT BLEW A FUSE. ON MY WAY HOME, THE STEREO STARTED WORKING AGAIN, JUST POPPED ON. AS I CONTINUED TO DRIVE IT WENT OFF AGAIN, BUT LOUD A RHYTHIMATIC BEAT STARTED THOROUGH OUT EACH OF THE SPEAKERS, SOUNDED LIKE SOMEBODY HITTING A MICROPHONE THAT WAS ON! I ARRIVED AT MY HOUSE SHORTLY AFTER THAT NOISE STARTED (THANKFULLY) AND TURNED OFF MY CAR. REMOVED THE KEYS FROM THE IGNITION BUT THE LOUD NOISE DID NOT STOP!!! I HAD TO OPEN THE HOOD AND PULL OUT SOME FUSES TO GET IT TO STOP! TWO WEEKS AFTER THIS HAPPENED, MY CAR DIED WHEN WAITING IN A DRIVE-THRU. WE HAD TO PUSH MY CAR. MY CAR WOULD CRANK BUT NOT START. NOTHING INSIDE THE CAR WOULD WORK. I CALLED MY HUSBAND, HE OPENED THE HOOD, UNHOOKED A FUSE AND IT STARTED! THE NEXT DAY MY CAR WAS DEAD, HAD TO PUT IT ON A BATTERY CHARGER. I'M AFRAID IF I REPLACE THE STEREO, IT TOO WILL GO OUT AND POSSIBLY SHORT OUT OTHER ELECTRICAL ITEMS IN MY CAR. AS OF NOW, THE STEREO IS IN PLACE BUT UNHOOKED AND MY BATTERY IS FINE. THERE MUST BE A REASON WHY THIS IS HAPPENING TOO SO MANY PEOPLE WITH THE SAME STEREO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760846September 1, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
FUSE BOX ON THE TOP OF THE BATTERY CAUGHT FIRE AND MELTED THE FUSIBLE LINK FROM THE ALTERNATOR TO THE BATTERY CONNECT. GOING AT 40 MILES PER HOUR AND CAR SHUTS OFF, NO BRAKES NO POWER ALL ELECTRICAL SYSTEMS OFF DASH LIT UP LIKE CHRISTMAS TREE. THANK GOD FOR THE DITCH AND THAT WE WEREN'T ON INTERSTATE OTHERWISE SOMEONE COULD HAVE BEEN KILLED OR INJURED SUCH AS MY PREGNANT WIFE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10760481August 31, 2015
UNKNOWN OR OTHER
CAR WORKED FINE THE EVENING BEFORE. STARTED THE CAR WITHOUT INCIDENT THE NEXT DAY AND THE RADIO DIDN'T WORK. THERE WASN'T ANY SCREEN OR NOISE. THE PHONE DIDN'T WORK EITHER. THE FUSES WERE CHECKED AND ALL WERE GOOD. THE RADIO (DELPHI P/N 28252585, VW # 1K0035180 AC), WAS TAKEN OUT AND ALL CONNECTIONS WERE GOOD AND TIGHT AS WELL. THERE ARE DIFFERENT WEBSITES FILLED WITH EXAMPLES OF THIS RADIO FAILURE AND VW RECONSTRUCTING A PROPER UNIT FOR 2012. PLEASE BE PROACTIVE AND SEARCH THE WEB FOR YOURSELF AND AS PART OF DOING YOUR JOB. I SEE NO REASON THIS ISN'T A RECALLED ITEM. PLEASE EXPLAIN THIS TO ME AND INCLUDE BOTH YOUR NAME AND TITLE. I AM AWAITING YOUR REPLY. THANX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760319August 31, 2015
ELECTRICAL SYSTEM
ALTERNATOR HARNESS WIRING AND FUSE BOX ARE UNDER-ENGINEERED FOR ELECTRICAL CONDITIONS AND OUTPUT GIVEN BY ALTERNATOR. THIS IS THE SECOND TIME IN ONE YEAR I HAVE TO REPLACE THE FUSE BOX AND ALTERNATOR HARNESS WIRING DUE TO RISK OF ENGINE BAY FIRE. MANY OTHER VW OWNERS IN THIS GENERATION AND DIFFERENT MODELS ALSO HAVE THIS PROBLEM WITH THEIR VEHICLES. I BELIEVE THIS SHOULD BE RECALLED AND IT IS EXTREMELY DANGEROUS TO GO UNNOTICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760190August 29, 2015
SUSPENSION
I HAD AN ACCIDENT WETE CARE VERIED HARD LEFT AND HAD ACCIDENT. INSURANCE AND LOCAL AUTHORITIES BLAMED ME FOR INCIDENT. CAR FRONT END WAD COMPLETELY REBUILT AND WITHIN ONE YEAR I HAVE A LOWER CONTROL ARM THAT HAS BROKEN DUE TO MANUFACTURE DEFECT. MOLD OF STEEL TO BALL JOINT- RUBBER. IT HAS BROKEN AGAIN AND VW WILL NOT STAND BEHIND STATING WARRANTY ON CHASSIS COMPONENTS ARE ONE YEAR. HOW DOES A MOJOR CHASSIS COMPONENT FAIL AND AND A HIGH SAFETY ISSUE, NOT STANT BEHIND THIS TYPE ITEM. IT HAS NOW TORN UP A NEW FRONT STRUT AND TOP STRUT TOWER. WHAT ARE MY OPTIONS AS I JUST HAD RECALL COMPLETED FOR FAILURE OF REAR TRAILING ARMS AND VW INSERTED PLATES TO STRENGTHEN. WHAT AREY OPTIONS AS THIS IS A GRAVE SAFETY ISSUE AND IM BEING ASKED TO SPEND 3K TO REPLACE AFTER WE JUST SPENT 14K TO REBUILD FRONT SUSPENSION AFTER ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10760057August 28, 2015
FUEL/PROPULSION SYSTEM
VEHICLE BEGAN STUTTERING AND LOST POWER. AFTER AN ADDITIONAL 20 SECONDS SHUT DOWN AND WOULD NOT RESTART. IT APPEARS TO BE A PROBLEM WITH THE DIESEL FUEL PUMP AS METAL DEBRIS WERE FOUND. DEALER CLAIMS VW MUST TEST FUEL HOWEVER I KNOW THE CAR HAS ALWAYS BEEN PROPERLY FUELED AND HAS THE FUELING SAFEGUARD DEVICE INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759609August 26, 2015
FUEL/PROPULSION SYSTEM, ENGINE
STOPPED AND LEFT THE LINE AT A GREEN LIGHT WHEN OUR 2009 JETTA TDI SPUTTERED AND STOPPED IN THE MIDDLE OF A BUSY INTERSECTION. WAS ABLE TO GET THE VEHICLE TOWED TO A LOCAL VW DEALERSHIP AND GIVEN AN INVOICE FOR $5500 FOR THE HIGH PRESSURE PUMP, WHICH IS IDENTIFIED A KNOWN ISSUE BY VW UNDER A SELF-IMPOSED EXTENDED WARRANTY BUT NEVER UNDER A RECALL. AS I WAS TOLD BY VW CUSTOMER SERVICE, SINCE THERE WAS NEVER A CATASTROPHIC ISSUE TO OUR VEHICLE PRIOR TO 120K MILES, INSTEAD AT 124K MILES, THE SAFETY ITEMS WERE NOT IDENTIFIED AND CORRECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759094August 25, 2015
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE SERVICED BY AN INDEPENDENT MECHANIC, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS LEAKING FUEL INTO THE ENGINE COMPARTMENT. AN INDEPENDENT MECHANIC STATED THAT THE TANDEM PUMP BECAME INOPERABLE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 220,000. UPDATED 10/9/15 *LN THE CONSUMER BELIEVED HIS VEHICLE SHOULD HAVE BEEN INCLUDED IN THE FUEL SYSTEM RECALL. HOWEVER, HIS PRODUCTION YEAR WAS NOT INCLUDED. UPDATED 04/11/16.*JB *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759137August 25, 2015
ELECTRICAL SYSTEM
RADIO & BLUETOOTH SUDDENLY STOPPED WORKING. NO POWER. FUSES WERE CHECKED AND ALL ARE GOOD. REVIEWING INTERNET AND SEEMS THAT THIS IS A VERY COMMON PROBLEM NOT COVERED BY WARRANTY. APPEARS TO BE A SAFETY ISSUE SINCE BLUETOOTH NO LONGER WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759175August 25, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE EPC WARNING LIGHT ILLUMINATED AND THE ACCELERATOR PEDAL FAILED TO RESPOND EACH TIME THE FAILURE RECURRED. THE CONTACT INDICATED THAT THERE WAS A DRASTIC REDUCTION IN SPEED. THE CONTACT HAD TO TURN THE VEHICLE ON AND OFF MULTIPLE TIMES IN ORDER TO RESET THE EPC CODE. THE VEHICLE WAS TO BE TAKEN TO A DEALER FOR INSPECTION AND DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759334August 25, 2015
FUEL/PROPULSION SYSTEM, ENGINE
I HAVE A 2012 JETTA TDI THAT IS NOW JUST OUT OF BUMPER TO BUMPER WARRANTY, EXCEPT THE 10YR/120K COVERAGE EXTENDED ON THE KNOWN POORLY DESIGNED HPFP (INVESTIGATED IN NHTSA ACTION PE10034). I DO A FUEL FILTER CHANGE EARLY 15K FROM THE LAST DEALER CHANGE AT 44500 MILES... AND I FIND METAL PARTICLES IN THE FUEL FILTER. THIS IS NOT NORMAL, AND INDICATION OF WEAR, AND SOURCE IS ALMOST CERTAINLY THE HPFP CAM AND ROLLER/PISTON WHICH IS LUBRICATED AND COOLED BY DIESEL FUEL RECIRCULATED TO THE FILTER VIA BYPASS, AND SOME OF THIS ENDS UP IN THE FUEL TANK, AND WORSE CAN END UP IN THE INJECTORS CAUSING INJECTOR FAILURE, EVEN POSSIBLE BURNED PISTON HEADS AND CATASTROPHIC ENGINE DAMAGE. I ASSUME THE PATH FORWARD IS DOCUMENT MY FINDINGS, I DID THIS WITH HIGH RESOLUTION DIGITAL PICTURES, PRINTED FOR THE DEALER, AND A PRISTINE WHITE RAG TURNED GREY WITH METAL FILINGS, ALONG WITH THE OLD FILTER DELIVERED FOR THEIR INSPECTION (I EVEN PROVIDED THE VCDS DIAGNOSTIC PRINT OUT FOR THE VEHICLES SELF-DIAGNOSIS). SINCE I DID THE FILTER CHANGE, AND ABOUT 100 MILES AND ONE DAY LATER, THERE IS NO MORE EVIDENCE OF THESE METAL PARTICLES IN THE SYSTEM.. THE DEALER SERVICE DEPARTMENT TRIED, VW WOULD NOT AUTHORIZE A PUMP REPLACEMENT.. SO I CALLED AND VW EXPLAINED THE SITUATION TO THEM, THEY DID NOT BOTHER TO RECORD NAME OR VIN, CLEARLY NOT INTERESTED IN CUSTOMER CARE. OFFICIAL VW POLICY SEEMS TO BE TO IGNORE THE METAL FILINGS AND THE CUSTOMER, THEY OFFER A BOGUS EXPLANATION THAT METAL FILINGS COULD COME FROM FILL NOZZLES, OR SOME OTHER SOURCE (UNLIKELY, I ALSO OWN A DIESEL TRUCK, AND WITH LONGER SERVICE TIME, WITH MORE FUEL USED, THERE WERE NO METAL PARTICLES AT NEARLY 30K MILES. I NOW HAVE A CAR I CANT TRUST, KNOWING THE HPFP CAN SUDDENLY FAIL WITHOUT WARNING AND LEAVE MY FAMILY STRANDED, EVEN CAUSE AN ACCIDENT IF IT HAPPENS IN A BUSY INTERSTATE, OR WHEN PULLING INTO TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758642August 23, 2015
ELECTRICAL SYSTEM
THE IGNITION SUDDENLY STOPPED WORKING AND KEY WILL NOT SHUT OR COME OUT OF THE IGNITION. I HAD TO DISCONNECT THE BATTERY & PULL THE FUSE FOR THE FUEL IN ORDER TO SHUT THE CAR OFF. VOLKSWAGEN REFUSED TO COVER THE REPAIR AND I HAD TO PAY CLOSE TO $500 TO HAVE THE DEALER REPLACE THE LOCK CYLINDER. THE MECHANICS AT VW TOLD ME THIS IS A REOCCURRING THAT THEY HAVE SEEN MANY TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758643August 23, 2015
ELECTRICAL SYSTEM
TRAVELING DOWN THE ROAD MY 2013 VOLKSWAGEN JETTA WOULD SUDDENLY SHUT OFF. IT BEGAN TO HAPPEN MORE FREQUENTLY THE HOTTER THE WEATHER GOT AND MY MECHANIC SAID IT WAS DO TO AN OVER HEATED SENSOR. HE ALSO STATED THAT YOU DON'T HAVE TO BE DRIVING BUT JUST SITTING IN THE DRIVEWAY ON A HOT DAY CAN CAUSE THE SENSOR TO OVERHEAT. THIS IS A VERY DANGEROUS SITUATION BECAUSE THE CAR CAN AND WILL DIE AT ANYTIME WITHOUT WARNING. MY MECHANIC ALSO SAID THAT IT IS A WELL KNOWN PROBLEM THAT HAPPENS FREQUENTLY IN THE HOTTER MONTHS AND VOLKSWAGEN REFUSES TO ACKNOWLEDGE OR DO ANYTHING ABOUT THE ISSUE. IT COSTS JUST OVER $200 TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758646August 23, 2015
ELECTRICAL SYSTEM
RADIO WAS WORKING FINE ONE MINUTE THAN THE NEXT IT WAS DEAD. I HAD THE FUSES CHECK FOR THE RADIO NONE OF THEM WERE BLOWN. I WAS ACTUALLY STRANDED FROM A TIRE BLOW OUT WITH NO HANDS FREE USE OF MY RADIO WHICH THE POLICE OFFICER THAT HELPED ME SAID THAT WAS A SERIOUS SAFETY ISSUE AND THERE'S NO REASON FOR A MANUFACTURED RADIO ON A 2010 CAR TO GO OUT. NEEDLESS TO SAY I SEE ONLINE A LOT OF OTHER CUSTOMERS ARE IN THE SAME SITUATION AND VOLKSWAGEN HAS DONE NOTHING. IN SOME STATES IT IS AGAINST THE LAW TO TALK ON YOUR PHONE IT MUST BE HANDS FREE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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