Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11142694October 25, 2018
POWER TRAIN
THERE IS AN ISSUE WITH THE TRANSMISSION IN THE 2019 JETTAS (AUTOMATIC). WHEN DRIVING IN LOW RPM'S BETWEEN 25-30MPH, THERE IS A LOUD GRINDING SOUND COMING FROM THE CAR. THIS AFFECTS HOW YOU MUST DRIVE. AS SOMEONE ELSE STATED YOU MUST DRIVE MORE AGGRESSIVELY TO ELIMINATE THE SOUND. THERE ARE SEVERAL REPORTS OF THIS WITH OTHER JETTA OWNERS IN MY AREA. THIS HAPPENS CONSTANT. IT IS NOT AN ISOLATED EVENT. I HAVE REPORT THIS TO MY DEALERSHIP AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142381October 24, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ABS AND TRACTION CONTROL ARE INOPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141605October 20, 2018
VEHICLE SPEED CONTROL
THE JETTA DOES NOT MAINTAIN SPEED WHEN CRUISE CONTROL IS ENGAGED. THE JETTA INCREASES SPEED UP TO AN INCREASE OF 20 MILES AND HOUR, WITH CRUISE CONTROL ENGAGED WHILE GOING DOWN HILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141424October 19, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE RODE ROUGHLY AND HESITATED TO THE POINT THAT IT COULD NOT BE DRIVEN. VOLKSWAGEN OF MARIETTA (1860 COBB PKWY SE, MARIETTA, GA 30060, (770) 955-6565) PREVIOUSLY DIAGNOSED THAT THE DIESEL PARTICULATE AIR FILTER FAILED AND STATED THAT THE PART NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141235October 18, 2018
EXTERIOR LIGHTING
THE HIGH BEAMS STOPPED WORKING. NO INDICATOR LIGHT ON THE READOUT, EITHER. IT WAS STATIONARY. BULBS AREN'T BURNED OUT, FILAMENTS ARE INTACT IN BOTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141236October 18, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS BOTH WENT OUT AND REFUSE TO TURN ON. BULBS AND FUSES ARE FINE AS WELL AS THE BRIGHTS WORK JUST FINE. THE PROBLEM STARTED THIS MORNING AS I WENT TO LEAVE FOR WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141046October 17, 2018
UNKNOWN OR OTHER
THE AUTOLOCK DOOR SYSTEM FAILS TO UNLOCK THE REAR LEFT DOOR. A PESON IN THE REAR LEFT SEAT POSITION CAN NOT EXIT THE DOOR IN CASE OF EMERGENCY. THERE IS NO WAY THAT THE LEFT REAR DOOR LOCK CAN BE BYPASSED. THE PROBLEM WAS REPORTED TO VW OF AMERICA ON 10/17/18 (1 800 822-8987). THE DEFECTIVE LOCKING MECHANISM HAS BEEN INTERMITANTLY MALFUNCTIONING FOR AT LEAST 6 MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141116October 17, 2018
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
TRUNK LID DOES NOT STAY OPEN UNLESS IT IS PUSHED UP ALL THE WAY, MULTIPLE PASSENGERS WHEN USING THE TRUNK IN DIFFERENT OCCASIONS WERE HIT BY THE TRUNK LID. WHEN TRAVELING LOW SPEED ON CRUISE CONTROL VEHICLE SPEED WILL BE LOWERED WHEN GETTING CLOSE TO ANOTHER VEHICLE IN ITS LANE BUT IF THE IMMEDIATE CAR SWITCH LANE AT THE SAME TIME ANOTHER VEHICLE GET INTO YOUR LANE, THE FORWARD COLLISION SYSTEM HAS A DELAY IN DETECTING IS THERE VEHICLE THERE OR MAY NOT IDENTIFY THE VEHICLE JOINING YOUR LANE AS A VEHICLE IMMEDIATELY AND MAY SUDDENLY INCREASE SPEED AS NO VEHICLE WAS DETECTED AND RESULT IN A REAR-END COLLISION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11141146October 17, 2018
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING VEHICLE OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140601October 16, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2016 VOLKSWAGEN JETTA. WHILE DRIVING 25 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND HEARD A LOUD BOOM SOUND. THE CONTACT'S VEHICLE SUDDENLY ACCELERATED TO APPROXIMATELY 45 MPH AND REAR ENDED THE PRECEDING VEHICLE. THE VEHICLE WAS TOWED AND THE INSURANCE COMPANY DECLARED IT A TOTAL LOSS. THE DRIVER WAS SLIGHTLY INJURED ALONG WITH THE DRIVER OF THE OTHER VEHICLE, BUT NEITHER MOTORIST RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE CONTACT'S VEHICLE WAS KEPT BY THE INSURANCE COMPANY FROM JULY TO OCTOBER 2018 BECAUSE THEY COULD NOT LOCATE THE VEHICLE IN THE SALVAGE YARD. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY COULD NOT ASSIST UNTIL THEY HEARD FROM THE INSURANCE COMPANY. THE DEALER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 38,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11140603October 16, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE DRIVING ON THE HIGHWAY THE CAR CUT OFF THE EPC LIGHT CAME ON . I MANAGED TO RESTART AND PULL OVER AND THEN AFTER THREE ATTEMPTS THE CAR STARTED AND STAYED ON . THE EPC LIGHT CAME ON AGAIN. I HAD THE CAR LOOKED AT BY THE CAR REPAIR SHOP THAT I WAS NEAR OUT OF FEAR OF DRIVING; BUT NO SOONER DID I GET THE CAR BACK THE SAME THING STARTED HAPPENING TO THE VEHICLE( WHILE IN MOTION THE CAR STALLS NO LIGHT NECESSARILY COME ON WITH EXCEPTION OF THE EPC LIGHT WHICH DOES NOT STAY ON. OPPOSE TO ME POURING MONEY INTO THE CAR I READ ABOUT RECALLS AND THIS SAME THING IS HAPPENING IN OTHER MODELS BUT MY VIN IS NOT LISTED AND I WANT IT INCLUDED THIS IS DANGEROUS AND INCONVENIENANT PLEASE HELP ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140628October 16, 2018
SERVICE BRAKES
2009 VW JETTA PURCHASED IN ST. PAUL, MN, ON APRIL 11, 2018. MILEAGE WAS 130,225. MILEAGE IS CURRENTLY 131,600. THE ABS SYSTEM FAILED ON AUGUST 17, 2018 - MULTIPLE CONTROL PANEL LIGHTS WERE ACTIVATED AND STILL REMAIN ACTIVATED. THERE HAS BEEN A RECALL ON THE ABS CONTROL MODULE SOFTWARE ' VW CODE 45F2. 'CORRECTIVE ACTION' PORTION OF THE RECALL NOTICE: 'UPDATE THE ABS CONTROL MODULE SOFTWARE WITH IMPROVED DIAGNOSTIC CAPABILITY TO DETECT INSUFFICIENT PCU GROUND CONNECTION. ABS MODULES WITH INSUFFICIENT GROUND CONNECTIONS WILL BE REPLACED.' TOOK THE CAR TO VW OF INVER GROVE HEIGHTS. THEY SAID THEY INSTALLED THE SOFTWARE UPGRADE BUT SINCE THE ABS SYSTEM HAD ALREADY FAILED THEY COULD DO NOTHING MORE WITHOUT ME PAYING TO HAVE THE ABS MODULE AND PUMP REPLACED ' APPROXIMATELY $2,300. VW CARE'S ERIC WALDOWSKI, WHO SAID HE WAS THE ASSISTANT TO THE CEO AT VW, SAID THIS TO ME: 'IN THIS CIRCUMSTANCE I WILL NOT STAND BEHIND OUR PRODUCT OR OUR ENGINEERS. WE WILL NOT REPLACE THE MODULE SINCE THE CAR WAS NOT BROUGHT IN FOR THE SOFTWARE UPDATE PRIOR TO THE FAILURE OF THE ABS SYSTEM. WE ARE NOT OBLIGATED TO REPAIR THIS ABS SYSTEM THEREFORE WE WILL NOT.' I DID NOT OWN THE CAR WHEN THE RECALL WAS SENT OUT IN MARCH, 2017. ACCORDING TO THE CARFAX I RECEIVED, THE CAR WAS TAKEN TO VW OF INVER GROVE HEIGHTS FOR "SERVICE" JULY 18, 2017 - WHILE THE RECALL WAS AVAILABLE. I BELIEVE THAT VW OF INVER GROVE HEIGHTS SHOULD HAVE FIXED THE ABS SOFTWARE ACCORDING TO THE RECALL AT THAT TIME. ERIC WALDOWSKI CALLED ME TODAY AND SAID THAT THE "SERVICE" THAT WAS COMPLETED ON JULY 18, 2017 WAS "BODY WORK" AND IT WAS SUBLET TO ANOTHER PROVIDER. THUS, VW OF INVER GROVE HEIGHTS WAS UNDER NO OBLIGATION TO ALERT THE OWNER TO THE RECALL AND/OR FIX IT AT THAT TIME. MY CONTENTION IS THAT VW SHOULD HONOR THE RECALL NOTICE AND REPLACE THE ABS MODULE AT THEIR COST FOR TWO REASONS - FAILURE OF ABS AND WAS IN SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140488October 15, 2018
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE UNDER MULTIPLE OCCASIONS HAS STALLED OUT AT VARIOUS SPEEDS, LOCATIONS, AND DRIVING STYLES/ROADS AT OR UNDER A QUARTER OF A TANK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140517October 15, 2018
UNKNOWN OR OTHER
IGNICIN WON'T WORK KEY STOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140202October 14, 2018
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. NO WAY TO TURN KEY, TO SHUT OFF ENGINE. VEHICLE STATIONARY RUNNING IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139959October 12, 2018
ELECTRICAL SYSTEM, ENGINE
ALWAYS HAD ELECTRICAL ISSUES, ALWAYS CHANGING FUSE FOR HORN, HORN "NEVER" WORKS! ISSUES WITH IGNITION, DIFFICULT TO TURN OFF, NOT CANNOT TURN ON AT ALL, KEY WON'T TURN ENOUGH, CONTACT VOLKSWAGEN, ADVISED OUT OF WARRANTY, NO RECALL FOR ISSUES I AM HAVING, VW DOES NOT STAND BEHIND THEIR PRODUCT-VERY EXPENSIVE TO FIX, VW WILL DO NOTHING,TOLD ME NOT A COMMON ISSUE (ALL THEY HAVE TO DO IS READ THROUGH THE COMPLAINTS ON HERE AND FIND LOTS OF PEOPLE W/SAME ISSUE(S) WOULD NOT RECOMMEND VW TO ANYONE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139748October 11, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE CONTACT DID NOT RECEIVE A NOTIFICATION. WHILE DRIVING, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO A CONCRETE STRUCTURE. THERE WERE NO INJURIES, BUT THE CONTACT WAS A BIT SHAKEN UP. A POLICE REPORT WAS NOT FILED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A COLLISION CENTER TO INSPECT THE DAMAGES. THE DEALER WAS NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11138708October 9, 2018
LATCHES/LOCKS/LINKAGES
2010 VOLKSWAGEN JETTA WOLFSBURG. INQUIRY ON BEHALF OF CONSTITUENT IN REGARDS TO VOLKSWAGEN. *AS THE CONSUMER STATED THE DOORS OCCASIONALLY WOULD NOT LOCK OR UNLOCK FROM THE INSIDE AND OUTSIDE OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139079October 8, 2018
POWER TRAIN
AT 32,000 MILES THE CLUTCH STARTED SLIPPING. EVEN THOUGH COVERED UNDER WARRANTY I WAS TOLD MY MY LOCAL VW DEALER AND BY VW OF AMERICA THAT THEY WOULD HAVE TO PULL THE CAR APART TO DETERMINE IF IT IS COVERED. IF THEY DETERMINE IT IS NORMAL WEAR AND TEAR IT WON'T BE COVERED AND I'M OUT $1100 FOR THE DIAGNOSTIC. MEANWHILE THE VW FORUMS I'VE BEEN ON PINPOINT A WEAK CLUTCH PRESSURE PLATE (DESIGN FLAW) AS THE SOURCE OF THE SLIPPING. THAT MAKES SENSE SINCE I'VE NEVER HAD A CLUTCH SLIP IN MY PREVIOUS 6 MANUAL TRANSMISSIONS AND TWO OF THOSE VEHICLES MADE IT TO OVER 200,000 MILES. THERE IS NO WAY A CLUTCH SHOULD GIVE UP AT 32,000 MILES. THE SLIPPING OCCURS WHILE ACCELERATING IN A HIGH GEAR WITH 4 PEOPLE IN THE CAR. IT JUST STARTED THIS WEEK, BUT IS ALREADY GETTING WORSE. NEITHER THE DEALER OR VWOA COULD TELL ME THE CRITERIA THEY USE TO DETERMINE IF A CLUTCH IS COVERED, BUT THE NICE VWOA REPRESENTATIVE TOLD ME THAT SHORT OF THE CLUTCH FAILING IN THE FIRST YEAR THEY RARELY COVER THE FAILURE. SO I'M LEFT WITH A WARRANTY THAT ISN'T WORTH THE PAPER IT'S PRINTED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139096October 8, 2018
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. THIS CAUSES THE CAR NOT TO TURN OFF IN SOME INSTANCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta