Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11162988December 21, 2018
SEATS
WHILE DRIVING 70 MPH ON THE FREEWAY, MY DRIVERS SEAT BEGAN MOVING ON IT'S OWN. THE TOP PART OF THE SEAT PUSHED ME UP AGAINST THE STEERING WHEEL WHILE THE BOTTOM HALF PULLED ME BACK SO I COULDN'T REACH THE PEDALS. I HAD MY 2 YR OLD GRANDCHILD IN THE BACKSEAT AND BARELY MADE IT OFF OF THE FREEWAY. THE SEAT CONTINUES TO MOVE EVEN WHILE THE CAR IS OFF. THE TOW TRUCK REFUSED TO HELP BECAUSE OF LEGAL REASONS AND THE VW DEALER WANTS TO CHARGE ME $140 JUST TO LOOK AT IT BECAUSE IT'S NO LONGER UNDER WARRANTY. THIS IS A VERY DANGEROUS DEFECT THAT CAN CAUSE A VERY SERIOUS ACCIDENT. VW SHOULD BE HELD RESPONSIBLE FOR ANY DEFECTIVE PARTS REGARDLESS OF THE YEAR OF THE CAR AND SHOULD NOT BE CHARGING ANYONE TO FIX THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162613December 19, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SUSPENSION
THE VEHICLE SUSPENSION HARNESS SYSTEM WAS DAMAGED BY VW ROADSIDE ASSISTANCE'S CONTRACTED TOW COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161955December 17, 2018
FUEL/PROPULSION SYSTEM
THE CAR STALLS WHILE DRIVING AT ANY SPEED OR WHILE IDLING WHEN THE FUEL GAUGE IS AROUND OR UNDER 1/4 OF A TANK. I HAVE READ UP ON THIS AND PEOPLE ARE DUMPING A LOT OF MONEY ONTO TRYING TO FIGURE OUT WHAT THE ISSUE IS AND THERE IS NO ANSWER. STALLING ON A HIGHWAY WITHOUT A MEDIAN OR PULL-OFF IS NOT ONLY INCONVENIENT BUT DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162008December 17, 2018
VISIBILITY/WIPER
WINDSHIELD WIPERS WILL NOT TURN ON WHEN TEMPERATURES REACH BELOW 30 DEGREES. HAPPENS AT INITIAL START UP. A REAL SAFETY ISSUE. WHEN TEMPERATURES ARE ABOVE 30 DEGREES THIS DOESN'T HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161723December 15, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ABS SENSOR ERROR- HAD TO REPLACE SENSOR ON TWO OCCASIONS WITHIN TWO YEARS. EACH ONE COSTING OVER $200. ON SECOND REPLACE, THE SENSOR DIRECTLY FROM VW WAS DEFECTIVE. WARNING LIGHT COMES ON, GOES OFF, COMES ON, ETC. COMES ON WHEN MOVING AND SOMETIMES WHEN SITTING STILL. MECHANIC TOLD ME THIS IS A VERY COMMON ERROR. I DON'T WANT A CAR THAT IS NOT FULLY DEPENDABLE. AFTER THE TDI ISSUE AND 10 MPG LESS WITH THE FIX, I AM VERY UNHAPPY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161317December 14, 2018
STEERING
THE STEERING WHEEL OFTEN LOCKS AND THE KEY GETS STUCK IN THE IGNITION. SOMETIMES I HAVE TO DRIVE AROUND A BIT AND TRY PARKING AND TAKING THE KEY OUT AGAIN. OFTEN THE WHEELS HAVE TO BE STRAIGHT TO EASE THE PROCESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161345December 14, 2018
POWER TRAIN
HEADED EAST ON HIGHWAY 50 IN CARSON CITY, NV AFTER HAVING STOPPED AT TRAFFIC LIGHT. WOULD NOT SHIFT FROM 4TH TO 5TH GEAR. FOUND CLUTCH NOT WORKING. HAD TO STOP, TURN ENGINE OFF AND MOVE GEAR TO 3RD. STARTED ENGINE & DROVE HOME, HAVING TO TURN IGNITION OFF AND ON AT STOPS. TOWED TO VOLKS DEALERSHIP, RENO, NV ON12 NOV AND PICKED UP DEC 12 AFTER PAYING $2,700.29 REPAIR BILL. DAMAGE TO CLUTCH, FLYWHEEL, PRESSURE PLATE, BEARING - WITH REPLACEMENT OF PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160919December 12, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING OVER A BUMP AT DIFFERENT SPEEDS, THE CONTACT HEARD AN ABNORMAL RATTLING NOISE COMING FROM THE VEHICLE. COMPASS MOTORS (200 DOLSON AVE, MIDDLETOWN, NY 10940, (844) 258-3818) INFORMED THE CONTACT TO CALL THE MANUFACTURER. UPON INSPECTING THE VEHICLE, THE CONTACT FOUND THAT ALL FOUR COIL SPRINGS WERE FRACTURED. THE REAR COIL SPRINGS WERE REPAIRED, BUT THE FRONT SPRINGS WERE STILL FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160953December 12, 2018
ENGINE
OIL LEAK ON BRAKES VACUUM PUMP. USUALLY A CHEAP DEFECTIVE O-RING RESULTING IN BIG OIL LEAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161050December 12, 2018
VISIBILITY/WIPER
THE WIPER BLADES MOTOR STOPS WORKING IN LOW TEMPERATURES. IT HAS NOTHING TO DO WITH ICY BLADES OR FROZEN SNOW, IT SIMPLY DOES NOT WORK WHEN TEMPERATURES ARE VERY LOW. ONCE TEMPERATURES GO UP, THEY START WORKING AGAIN. THIS IS A SAFETY HAZARD AND I CAN'T DRIVE WITHOUT WIPER BLADES WHEN IT SNOWS OR RAINS IN LOW TEMPERATURE. VW DEALERS SAY THEY ARE NOT RESPONSIBLE FOR THE MOTORS FAILING AND IT'S US THE CAR OWNERS WHO HAVE TO PAY ABOUT $600 PLUS $100 DIAGNOSTIC FOR THE REPLACEMENT OF THE MOTORS. I HAVE READ ON THE INTERNET THAT MANY VW CARS HAVE THE SAME PROBLEM. THINK VW SHOULD RECALL ALL CARS WITH THIS PROBLEM AND GIVE US A SOLUTION FOR FREE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160846December 11, 2018
ENGINE, POWER TRAIN, EXTERIOR LIGHTING
THE CAR INITIALLY HAD TROUBLES WHEN IT WOULD BE HOT OUTSIDE IT WOULD AND THE TEMPERATURE GAUGE WOULD GO HIGH IN TEMPERATURE ALSO IF IT WAS COLD OUTSIDE AND YOU WERE DRIVING SLOW TEMPERATURE GAUGE DOWN BELOW SAFE TEMPERATURE. AFTER APPLYING 2-5 BOTTLES IN A MONTH THE CAR STARTED SHUTING DOWN ON ITS ON . AFTER AN OIL CHANGE IN APRIL, I EXPERIENCED THE MOST SCARY INCIDENT... WHILE DRIVING ON FREEWAAY I FELT KERKING A SEEN SMOKE FROM UNDER THE HOOD. I OULLED IN S GAS STATION AND LET THE CAR COOL TOPK OVER 4HRS TO DO SO. I HAD TO DRIVE BACK HOME ON THE STREETS AND THE CAR WPULD NOT STAY AT A STABLE HEAT. I HAD TO STOP MY CAR IN MULTIPLE UNSAFE AREA AFTER'11 IN THE NIGHT. NOW THE CAR WILL NOT START UNLESS GIVE A JUMP FOR OVER AN HOUR. OBLY SATYS IN FOR ABOUT A MIN THE LOSES POWER ALL OVER AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160541December 10, 2018
ELECTRICAL SYSTEM
SAME ... I COULDN'T TURN OFF MY CAR OR TAKE THE KEYS OUT, THE CAR WAS ON FOR MORE THAT 3 HRS, TOOK THE CAR TO VW AND THEY ARE CHARGING ME $800+ FOR FIXING IT, I LET MY CAR THERE AND IT WAS STILL ON. THIS IS A VW PROBLEM, AND THEY SHOULD DO A RECALL AND/OR AT LEAST RECOGNIZE PART OF THE FIXING ON THESE MODELS, WHERE IS THE CONSUMER PRODUCT HELP? WE NEED A RECALL ON THIS IGNITION BOX PROBLEMS, THIS IS DANGEROUS . ALSO THEY SHOULD REIMBURSE ALL OF US
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156802December 7, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. WHILE DRIVING 40 MPH, THE VEHICLE LOST POWER AND ACCELERATED ON ITS OWN. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER SAFELY TO THE ROAD SHOULDER AND TURNED OFF THE ENGINE. WHEN THE VEHICLE WAS RESTARTED, IT WOULD NOT SHIFT INTO DRIVE AND THE SERVICE REMINDER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MIDLAND VOLKSWAGEN OF COLUMBIA (655 BROAD RIVER ROAD, COLUMBIA, SC 29210, 803-988-1000) WHERE IT WAS DIAGNOSED THAT A NEW TRANSMISSION OR "E MACHINE" NEEDED TO BE INSTALLED. THE DEALER STATED THAT THEIR MECHANICS WERE NOT SKILLED ENOUGH TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156885December 7, 2018
EXTERIOR LIGHTING
LOW BEAMS FAILED TO TURN ON. REPLACED THE BULBS NOT TOO LONG AGO AND THE BULBS ARE NOT BURNED OUT. ALL FUSES ARE GOOD. HIGH BEAMS WORK, DAYTIME RUNNING LIGHTS WORK. LOW BEAMS ARE NOT FUNCTIONING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156413December 5, 2018
POWER TRAIN
WELL AGAIN MY I HAD TO TAKE MY 2019 JETTA BACK TO LUNDE'S IN PEORIA, AZ. AFTER THE TRANSMISSION LEAK WAS FIXED IN AUGUST, I NOTICED ABOUT A MONTH LATER THE CAR WAS JERKING A LOT AND NOT ACCELERATING WHEN I HAD MY FOOT ON THE GAS PEDAL. ( LIKE WHEN YOU PUSH ON THE GAS, BUT DISCOVER YOUR CAR IS NEUTRAL AND NOT DRIVE.) THIS BECAME VERY DANGEROUS AND THE DELAY TIME WAS GETTING LONGER AND LONGER TO THE POINT WHERE IT WAS ABOUT HALF A MINUTE BEFORE IT WOULD ACCELERATE. OR WOULD BE ACCELERATING FINE THEN MID DRIVE OR WHEN TURNING, IT WOULD JUST STOP AND COAST AND NOTHING WOULD HAPPEN WHEN YOU PUSHED YOUR FOOT ON THE GAS OTHER THEN THE CAR REVVING AND NOT MOVING. I TOOK MY JETTA BACK INTO LUNDE'S (AGAIN) AND THEY HAD MY CAR FOR A MONTH. THEY REPLACED THE O RINGS, AS PEOPLE HAVE MENTIONED ON HERE AND I WAS TOLD THAT NOW VW HAS REMADE ALL THE O RINGS TO WORK AND FIT PROPERLY IN THE TRANSMISSION. I PICKED UP MY CAR AT LUNDE'S AND IMMEDIATELY WENT TO GET GAS. I WAS WAITING IN LINE WITH THE CAR IN PARK & STILL RUNNING. WHEN I WENT TO PUT THE CAR IN DRIVE SAID RESTART ENGINE! SO THE CAR SHUT OFF ON ME! I CALLED LUNDE'S BACK AND WAS TOLD IF IT HAPPENS AGAIN TO CALL THEM. WELL, IT DID, AND I DID NOT CALL THEM BACK BECAUSE I OPENED UP A CASE WITH VW OF AMERICA TO TRY TO GET A BUYBACK OR REPLACEMENT VEHICLE. NOW I HAVE TO WAIT TO SEE IF MY AUTO LOAN COMPANY FIRST INVESTORS WILL PROCESS THE SUBSTITUTION OF COLLATERAL REQUEST. THIS WAY I CAN KEEP EVERYTHING THE SAME ON MY LOAN (BC I UPGRADED AND NOW HAVE NEGATIVE EQUITY THE BUY BACK OPTION IS NOT FINANCIALLY A GOOD OPTION FOR ME) SO OF COURSE MY AUTO LOAN COMPANY STATES "THEY DO NOT DO THAT ANYMORE". SO NOW I AM GOING BACK AND FORTH WITH THEM SO I AM NOT STUCK IN AN UNSAFE CAR. DO NOT BUY A 2019 JETTA UNTIL VW GETS IT FIGURED OUT ON ALL THE FAULTY PARTS AND DO NOT GET AN AUTO LOAN WITH 1ST INVESTORS. WHY IS THIS CAR NOT RECALLED YET?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156419December 5, 2018
AIR BAGS
AIRBAG LIGHT CAME ON AND STEERING WHEEL CONTROLS STOPPED WORKING IMMEDIATELY AFTER SIGNAL PRESENTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155934December 4, 2018
EXTERIOR LIGHTING
LOW-BEAM HEADLIGHTS GO DARK WITHIN A YEAR AT BEST. I HAVE REPLACED HEADLIGHT BULBS AT LEAST 6 TIMES SINCE I'VE OWNED IT. I RECENTLY REPLACED ONE BULB AND THE NEXT DAY IT WAS OUT. UPON INSPECTION, THE BULB DOES NOT APPEAR TO BE 'BURNED-OUT'. OTHER LIGHTS FUNCTION, INCLUDING THE LOW-BEAM ON THE OTHER SIDE OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155812December 3, 2018
ELECTRICAL SYSTEM
ON MY HOME STOP BY WALMART AND THE KEY WOULD NOT COME OUT OF THE IGNITION. DIDN'T GO IN THE STORE AGAIN JUST WENT HOME AND IT STILL WOULD NOT COME OUT OF THE IGNITION. SINCE MY NEIGHBOR HAS 2 VW CARS I WENT TO HIS HOUSE AND I WAS INFORMED THAT THERE WAS A RECALL FOR THE 2016 PASSET. HE CHECKED ON MY CAR AND TRIED TO GET THE KEY OUT AFTER WE CALLED STOKES VW ON ASHLEY PHOSPHATE RD. THE SERVICE PERSON SUGGESTED BRINGING IT IN AN LEAVE IT BUT DIDNT HAVE A LOANER CAR FOR ME TO GET TO WORK..HE SUGGESTED JIGGLING THE KEY WHILE TURNING THE WHEEL BECAUSE THATS WHAT THET DO. THE VEHICLE WAS STATIONARY. IN A STORE PARKING LOT. ALSO THE WINDOW WOULD NOT GO UP THIS INCIDENT HAPPEN ABOUT A MONTH AFTER I PURCHASE THE CAR. I THOUGHT MAYBE BECAUSE IT WAS AFTER 5 IN THE MORNING. IT HAPPEN AGAIN AND THEN IT HAPPEN AGAIN AND THIS TIME IT WOULD NOT GO UP IT WAS OVER 8 HOURS BEFORE IT DID AND I NEEDED TO GO BACK TO WORK AND LEAVE MY CAR WINDOW DOWN. VERY DISAPPOINTED IN VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155621December 3, 2018
ELECTRICAL SYSTEM
IGNITION SWITCH WAS EXTREMELY HARD TO TURN OFF. EVENTUALLY CAR WOULD NOT TURN OFF AT ALL. KEY WAS VERY HOT. VEHICLE RAN FOR OVER 2 HOURS AND WOULD NOT TURN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155691December 3, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
A FEW WEEKS AGO, I REVERSED (AT AN ANGLE) INTO A PARKING SPOT AND THE STEERING WHEEL STARTED MAKING A CLICKING SOUND. THE SOUND ENSUED WHEN MAKING ANY TURNS WITH THE VEHICLE. ONE DAY, WHILE PARKING, THE STEERING WHEEL CLICKED AND THERE WAS A SNAP SOUND. UPON RE-ENTERING MY VEHICLE, THE AIRBAG ERROR LIGHT CAME ON AND ALL STEERING-MOUNTED CONTROLS WERE DISABLED. AFTER FURTHER RESEARCH, THIS ISSUE IS RELATED THE TO THE CLOCK SPRING ISSUE (RECALL) FOR VOLKSWAGEN VEHICLES. HOWEVER, THE MODEL AND YEAR (JETTA HYBRID, 2014) OF MY CAR IS NOT LISTED UNDER THE RECALL LIST. I HAVE SPOKEN WITH MY LOCAL VW DEALER, AND THEY HAVE BASICALLY TOLD ME THE ISSUE IS NOT COVERED UNDER THE CLOCK SPRING EXTENDED WARRANTED VW ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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