Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11204747April 30, 2019
ENGINE
TAKATA RECALL. DRIVING ON HIGHWAY TRYING TO SPEED UP AND EPC LIGHT CAME ON ENGINE CHECK LIGHT CAME ON AND STARTED FLASHING AND SKID LIGHT CAME ON. CAR BEGAN TO SLOW DOWN, SEEM LIKE SHUT OFF AND I HAD TO PULL OVER ON THE SIDE OF THE FREEWAY. WOULD SHUT CAR OFF AND TURN BACK ON, EPC LIGHT AND SKID LIGHT WOULD GO AWAY BUT ENGINE CHECK LIGHT WOULD REMAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204805April 30, 2019
ENGINE, FUEL/PROPULSION SYSTEM
CAR WON'T PULL. IT START OFF GOOD. THEN IT LOSES PRESSURE AND DROPS TO 30 MILES AN HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204195April 28, 2019
STRUCTURE:BODY
MY SUNROOF EXPLODED WITH NO IMPACT FOR NO REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204234April 28, 2019
STEERING
KEY GETS STUCK IN IGNITION WHEN TURNING ON OR OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204248April 28, 2019
UNKNOWN OR OTHER
WILL NOT START AND STALLING WHEN SITTING AND DRIVING ON ROAD NO WARNING LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204027April 26, 2019
POWER TRAIN
I'VE HAD THE 2019 JETTA FOR ROUGHLY 30 DAYS NOW. I'VE NOTICED A STRANGE GRINDING NOISE COMING FROM THE ENGINE AROUND 30 MPH WHEN ACCELERATING UNDER LIGHT LOAD. AS IF A DRIVER ATTEMPTS TO SHIFT WHILE THE CLUTCH IS NOT ENGAGED, THE CAR PRODUCES A GRINDING NOISE (BUT THIS CARE IS AN AUTOMATIC). SO I DECIDED TO TAKE IT INTO VW TO BE LOOKED AT (YOUNG VW). THEY SAID AND I QUOTE "NOISE IS NORMAL OPERATION OF THE DRIVE SYSTEM WHEN ACCELERATING." THAT JUST DOESN'T SEEM RIGHT TO ME.. MY HUSBAND HAS A REASONABLE AMOUNT OF AUTOMOTIVE KNOWLEDGE AND HAS MADE AN ASSERTIONS THAT THE ISSUES IS RELATED TO THE THE TRANSMISSION PACKAGE; IN HIS OPINION ANY ISSUE WITH THE TORQUE AT LOW RPMS. VW REFUSES TO EVEN LOOK AT THE ISSUE, AT THIS TIME. WE WORRY IS THE CAR IS DEFECTIVE AND IT DAMAGES THE VALUE OF THE VEHICLE AND WORSE IT'S A SAFETY ISSUE AS IT CAUSES ACCELERATED HEATING AND FAILURE RATE FOR THE ENTIRE TRANSMISSION SYSTEM. MY HUSBAND HAS RESEARCHED THE ISSUE ON GOOGLE, DOCUMENT ID: 32-18-01TT PROVES THAT VW AG KNOWS THIS ISSUE IS A DEFECT PART, THEY CLAIM THAT IT'S 'A NORMAL CHARACTERISTIC OF THE VEHICLE' HOWEVER, THE DOCUMENT LITERALLY MENTIONS THE TERM 'SCRAPING'. HE HAS ALSO TESTED THE CAR, AND IF HE PUT THIS CAR IN MANUAL MODE AND RIGHT BEFORE 4TH GEAR HITS 2000 RPM, SWITCH TO 5TH GEAR AND LET IT DROP TO AROUND 1300-1400 RPM AND ACCELERATE LIGHTLY (ESPECIALLY ON AN INCLINE); YOU'LL HEAR A LOUD SOUND THAT SCRAPES ALL THE WAY TO 2000 RPM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203331April 24, 2019
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. AFTER INSERTING THE KEY IN THE IGNITION, THE IGNITION SWITCH WOULD NOT TURN AND THE VEHICLE COULD NOT BE STARTED. BAXTER VOLKSWAGEN (7108 S 124TH CIR, LAVISTA, NE) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203375April 24, 2019
UNKNOWN OR OTHER
WHILE THE VEHICLE WAS IN MOTION, THE SPEAKERS MADE A LOUD POP AND THE ENTIRE STEREO SYSTEM STOPPED WORKING (RADIO WAS NOT ON). THIS INCLUDED BLUETOOTH AND ALL HANDS-FREE FUNCTIONS FOR COMMUNICATION. THOUGH THE RADIO IS NOT A SAFETY ISSUE, THE BLUETOOTH HANDS FREE FUNCTION IS VITAL, AND IT WILL NOT WORK. I'VE CALLED VW AND HAD IT LOOKED AT, AND LEARNED THAT VW IS AWARE THAT MANY OF THEIR 2010 VW JETTAS WERE MADE WITH FAULTY RADIOS. THERE ARE HUNDREDS OF REPORTS OF THIS SAME ISSUE, AND VW REFUSES A RECALL. MULTIPLE VW EMPLOYEES SAID THIS IS A COMMON PROBLEM WITH THIS MODEL, BUT THE COMPANY WILL NOT TAKE RESPONSIBILITY. I'VE QUOTED REPLACEMENT COST AND IT FALLS BETWEEN $700 AND $800 TO REPLACE THE SYSTEM AND HAVE THE ABILITY TO USE MY HANDS FREE FUNCTION THAT WAS PART OF THE REASON I BOUGHT THE VEHICLE. I'VE BEEN FIGHTING THIS FOR A FEW YEARS, HOPING VW WOULD TAKE OWNERSHIP, BUT THEY STILL HAVE NOT ISSUED A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203035April 23, 2019
AIR BAGS
I WAS INJURED IN A CAR ACCIDENT IN MY 2012 VW JETTA WHERE THE AIRBAGS SHOULD HAVE BEEN DEPLOYED BUT WERE NOT. PEOPLE INCLUDING POLICE AND INSURANCE COMPANIES WERE SURPRISED MY AIR BAGS DID NOT FUNCTION. LOOKING FURTHER INTO THE INCIDENT I FOUND OUT VIA INTERNET THAT THERE WAS A RECALL IN 2016 FOR THIS PROBLEM. HOWEVER, I WAS NEVER NOTIFIED (OF THE RECALL OR PROBLEM) AS THE OWNER OF THIS VEHICLE WHO PURCHASED THIS NEW FROM A VW DEALER. THIS OCCURRED ON THE FREEWAY WHEN MY CAR WAS COMING TO A COMPLETE STOP FOR BACKED UP TRAFFIC GOING UNDER 10MPH. I WAS REAR ENDED BY A VEHICLE GOING AT LEAST 35 MPH - PROPELLING ME INTO THE CAR SEVERAL FEET IN FRONT OF ME CAUSING A 5 OR 6 CAR PILE UP.
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#11203174April 23, 2019
UNKNOWN OR OTHER
MY HUSBAND AND I WERE DRIVING EAST BOUND ON C470, IN ENGLEWOOD COLORADO, TRAVELING AT HIGHWAY SPEED BETWEEN 60-65 MPH WHEN AN EXTREMELY LOUD EXPLOSION OCCURRED. WE INITIALLY THOUGHT WE WERE BEING SHOT AT OR SOMETHING FELL OUT OF THE SKY. THERE WAS BROKEN GLASS EVERYWHERE, IN OUR HAIR AND EVEN MOUTHS. THANKFULLY, MY HUSBAND MAINTAINED CONTROL OF THE VEHICLE AND EXITED THE HIGHWAY AND INTO A PARKING LOT. UPON CLOSE INSPECTION, IT APPEARED THAT OUR RETRACTABLE SUNROOF (THAT WAS CLOSED) IMPLODED FROM THE INSIDE OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202779April 22, 2019
UNKNOWN OR OTHER
KEY WILL NOT REMOVE FROM THE IGNITION . CAR WILL NOT CUT OFF. KEY STUCK IN THE IGNITION. TRIED MOVING THE STEERING WHEEL AND MOVING GEARS TO PLACE BACK IN PARK. I HAD TO REMOVE FUSE 15 AND REMOVE BATTERY CABLE TO SHUT CAR OFF. KEY IS STILL IN THE IGNITION .TERRIBLE INCONVENIENCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197367April 19, 2019
ENGINE, UNKNOWN OR OTHER
VEHICLE PAUSES FOR A DANGEROUS NUMBER OF SECONDS WHILE ATTEMPTING TO ACCELERATE ESPECIALLY WHEN CROSSING A VERY BUSY STREET INTERSECTION OR HIGHWAY. IT HAPPENS WHILE MOVING AT ANY TIME. IS UNPREDICTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197163April 18, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE MECHATRONIC UNIT FOR THE DSG GEAR BOX TRANSMISSION FAILED TO FUNCTION. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC. NAPLETON'S VOLKSWAGEN OF ORLANDO (12700 E COLONIAL DR, ORLANDO, FL 32826, (855) 843-6461) WAS NOTIFIED. THE DEALER AND MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE CUSTOMER SATISFACTION PROGRAM REGARDING THE MECHATRONIC UNIT FOR THE DSG GEAR BOX TRANSMISSION; ALTHOUGH, THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE PROGRAM. THE MANUFACTURER REFUSED TO ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196842April 17, 2019
ENGINE, FUEL/PROPULSION SYSTEM
CHECK OIL LEVEL LIGHT/WARNING BELL CAME ON. LET THE CAR COOL, WENT OUT TO CHECK THE OIL WITH THE DIPSTICK, WAS VERY LITTLE OIL IN THERE !WENT TO THE AUTO PARTS STORE , CHECKED IT AGAIN, AND THIS TIME THE OIL WAS BACK. CAR WAS OK FOR 2 DAYS THEN LIGHT CAME ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197016April 17, 2019
FUEL/PROPULSION SYSTEM
THE ENGINE SHUT OFF WHILE TRAVELING AT 65MPH ON THE HIGHWAY. THE HIGH PRESSURE FUEL PUMP FAILED, CAUSING THE SHUTDOWN. VOLKSWAGEN OF AMERICA HAD ALREADY ISSUED AN EXTENSION ON THE WARRANTY FOR THE HIGH PRESSURE FUEL PUMP, BUT I'M BEYOND THE MILEAGE OF THE EXTENSION. I WAS FORTUNATE TO BE IN A RURAL AREA WITHOUT A LOT OF TRAFFIC, BUT THIS COULD HAVE BEEN A MAJOR ACCIDENT IF I HAD BEEN IN TRAFFIC OR EVEN JUST IN THE LEFT LANE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197024April 17, 2019
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TAKATA RECALL. CAR HESITATES TO SPEED UP, ABS LIGHT COME UP SOME TIME AND GO OFF. LIGHT COVER ALL THE SIGNAL P R N D S WHEN THE GEAR LEVER IS ON DRIVE (D).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196678April 16, 2019
POWER TRAIN
WHILE ACCELERATING, A DISTINCT GRINDING NOISE COMES FROM THE TRANSMISSION. THE NOISE IS CONSISTENTLY HEARD WHILE THE VEHICLE IS ACCELERATING BETWEEN 25-30 MPH. MY VEHICLE IS ROUGHLY 5 MONTHS OFF THE LOT AND HAS LESS THAN 10K MILES, SO THIS NOISE IS VERY CONCERNING. THIRD PARTY MECHANICS HAVE CONFIRMED THE NOISE IS A HAZARD FOR THE TRANSMISSION, AND HAVE ADVISED TO BRING THE VEHICLE TO VOLKSWAGEN FOR A WARRANTY REPAIR. BOTH THE VOLKSWAGEN DEALERSHIP AND VOLKSWAGEN CUSTOMER SERVICE HAVE NOTIFIED ME THE GRINDING NOISE IS NORMAL AND OF NO CONCERN. HOWEVER, A SOFTWARE PATCH IS AVAILABLE TO "FIX" THE "NON-ISSUE". VOLKSWAGEN CUSTOMER SERVICE ALSO NOTIFIED ME THE PATCH DOES NOT COMPLETELY FIX THE GRINDING NOISE. WHEN I PRESSED FURTHER, CUSTOMER SERVICE NOTIFIED ME THERE ARE NO OTHER OPTIONS AND "THERE IS NOTHING WE CAN DO AT THIS TIME TO FIX IT." THE DEALERSHIP ALSO CONFIRMED THE NOISE IS PRESENT IN OTHER 2019 JETTAS ON THEIR LOT, WHICH IS WHY THEY SAID THE NOISE IS NORMAL FOR MY VEHICLE. IT SOUNDS LIKE VW HAS A TRANSMISSION ISSUE WITH ALL 2019 JETTAS, AND THEY DO NOT KNOW HOW AND/OR REFUSE TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196692April 16, 2019
POWER TRAIN
VEHICLE EXHIBITS A GRINDING NOISE WHILE DRIVING IN LOW GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196397April 15, 2019
ENGINE, POWER TRAIN
1. FIRST ISSUE IS THE CAR RUNNING LOW ON OIL BEFORE IT REACHES THE 10K MILE MARK. THIS CAR SHOULD BE GETTING AN OIL CHANGE EVERY 10K MILES HOWEVER IT WILL RUN OUT OF OIL BEFORE THE 10K MARK IS ACHIEVED. 2. THERE IS A GRINDING NOISE AT ABOUT 30MPH THAT SEEMS TO BE ASSOCIATED WITH THE GEAR CHANGE. THEREFORE, I BELIEVE THIS PARTICULAR ISSUE IS TRANSMISSION RELATED. THIS PARTICULAR ISSUE HAS BEEN HAPPENING SINCE THE CAR WAS FIRST PURCHASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196486April 15, 2019
ELECTRICAL SYSTEM
THE INFOTAINMENT SYSTEM DISPLAYS A MESSAGE SAYING 'OPERATING OUTSIDE OF NORMAL OPERATING TEMPERATURE' WHEN THE HEATER IS RUNNING, AND SHUTS OFF DISABLING ANY FUNCTIONALITY. INCLUDING BACK UP CAMERA, WHICH HAS PERSONALLY CAUSED ME TO BACK INTO A POLE AS I WAS MID REVERSAL WHEN IT SHUT OFF. IT HAPPENS WHEN MOVING OR STATIONARY. HAVE BEEN UNABLE TO CAPTURE IMAGES, HOWEVER IT HAS HAPPENED MULTIPLE TIMES. HAVE BEEN TO THE DEALER AND THEY ARE UNABLE TO FIND THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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