Volkswagen Jetta SportWagen Complaints

171 consumer complaints on file.

#11208154May 16, 2019
UNKNOWN OR OTHER
1.ON 3/23/2017 I PHYSICALLY SIGNED (INK SIGNATURE) TO PURCHASE A USED 2008 JETTA 2.WITHIN A WEEK THE 08 JETTA BROKE DOWN ON THE HIGHWAY 3.I IMMEDIATELY NOTIFIED (SELLER) PLEASANT VALLEY MOTORS, RALEIGH, NC (PVM) AND TOLD ME TO TOW IT TO MY HOME AND PVM WILL TOW THE VEHICLE WITH THEIR MECHANIC & FIX THE PROBLEM. 4.WHILE VEHICLE SAT FOR A WEEK, I HAD A MOBILE CO. CONDUCT A DIAGNOSTIC. RESULTS:REAR BRAKES ON DRIVER-SIDE WERE METAL TO METAL AND NEEDED TO BE REPLACED,ALSO CLUTCH WAS NOT FUNCTIONING, SLVE CYLINDER NEEDED TO BE REPLACED, ALSO NUT THAT HOLDS SHIFTER MECHANISM DOWN WAS BROKEN AND SOMEONE TRIED TO WELD IT BACK AND WOULD NEED TRANSMISSION TO REPAIR IT. 5.ON 3/31/2017 THE 08 JETTA WAS FINALLY PICKED UP BY PLEASANT VALLEY MOTORS 6.IN THE INTERIM, I HAD TO RENT VEHICLES TO GO TO WORK ETC. 7.PVM, OFFERED A VEHICLE IN WHICH THEY CAME UNANNOUNCED TO TOOK THE LOANER DUE TO THEM CLOSING DOWN ABRUPTLY. 8. ON MAY 12, 2017, WITH MY 08 JETTA IN THEIR POSSESSION STATED THEY WERE CLOSING AND I WILL NEED TO PAY THEIR UNKNOWN MECHANIC THE REPAIRS. 9. I REQUESTED FOR PVM TO FURNISH A MECHANICAL VEHICLE REPORT, LOCATION AND STATUS ON THE VEHICLE. I RECEIVED NOTHING BUT BACK AND FORTH CONFIRMATION FROM UNKNOWN REPS UPON PVM CLOSING. 10. PLEASE NOTE: I RECEIVED HARASSING PHONE CALLS FROM "AL" A SALES AGENT WITH PVM THAT WAS NEVER LICENSED TO SELL IN NORTH CAROLINA. 11. SINCE MAY 12, 2017, PVM AND THEIR MECHANIC WAS NEVER SEEN AND MY VEHICLE I NEVER HAD IN MY POSSESSION TO DATE. 12. I INFORMED CREDIT ACCEPTANCE ABOUT THIS ENTIRE ORDEAL AND CREDIT ACCEPTANCE THE LENDER STATED THEY CONDUCTED AN INVESTIGATION ON-SITE AFTER PVM CLOSED AND THEY DID NOT CONFIRM NOR PROVIDED ME DETAILS RESULTS OF THEIR INVESTIGATION SUCH AS DATE, TIME, AGENT WHO INVESTIGATED THIS AUTO FRAUD ETC. 13. IN RETURN, TO DATE HAVE ACCUMULATED BAD CREDIT REPORTING FROM CREDIT ACCEPTANCE, NO VEHICLE IN POSSESSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207510May 14, 2019
SERVICE BRAKES
VEHICLE HAS 100,088 MILES ON IT. ON 5/11/2019 THE ABS MODULE WENT BAD. UNDER NHTSA CAMPAIGN RECALL NUMBER 16V913000 THE ABS MODULE SHOULD BE REPLACED. VOLKSWAGON ON 5/14/19 RAN MY VIN # AND SAID NO RECALL APPLIED. THEY REFUSED TO REPLACE THE MODULE DESPITE THE APPLICABILITY OF YOUR RECALL CAMPAIGN NUMBER. THE VEHICLE IS NOW IN A MECHANIC'S GARAGE AND IS INOPERABLE AS COMPUTER CODE 01130 APPLIES. THE ABS WARNING LIGHT AND FLASHING BRAKE LIGHT APPEARED WHILE I WAS IN MY DRIVEWAY AND HAD JUST STARTED UP THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205439May 3, 2019
SUSPENSION
BROKEN REAR PASSENGER COIL SPRING. UNKNOWN CAUSE OR TIME OF FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195667April 11, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA SPORTWAGEN. WHILE DRIVING VARIOUS SPEEDS, THE WINDSHIELD WIPERS ACTIVATED WITHOUT WARNING AND THE VEHICLE INTERMITTENTLY STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE ELECTRICAL SYSTEM NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195576April 11, 2019
UNKNOWN OR OTHER
THE SUNROOF LEAKS ON THE PASSENGER'S SIDE WHEN IT RAINS, CAUSING THE CAR TO HAVE FLOODING ON THE PASSENGER'S SIDE FRONT SEAT AND BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194747April 8, 2019
SUSPENSION
ABOUT A YEAR AGO BOTH REAR SPRINGS WERE BROKE AND THE DEALERSHIP REPLACED THEM. ABOUT A MONTH AGO BOTH FRONT SPRINGS WERE BROKE AND THE DEALERSHIP REPLACED THEM. ALL THE REPLACEMENTS WERE DONE AT MY COST. I NOW HAVE A REAR RIGHT SPRING THAT HAS BROKE AND WILL NOW HAVE TO HAVE IT REPLACED. IN MY OVER 50 YEARS OF DRIVING DIFFERENT MODEL CARS AND TRUCK, I HAVE NEVER HAD SPRING FAILURES SUCH AS THIS. I HAVEN'T HIT ANY MAJOR POT HOLES THAT WOULD CAUSE THIS TYPE OF DAMAGE. THIS MUST BE DEFECTIVE SPRINGS. THE LAST TIME I WAS AT THE DEALERSHIP HAVING THE FRONT SPRINGS REPLACED THEY SAID THIS IS COMMON. IT SHOULD NOT BE COMMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192516March 29, 2019
SUSPENSION
I HAVE RECENTLY NOTICED THAT THE 2015 - 2019 JETTA SPORTWAGEN BEEN IDENTIFIED WITH A REAR COIL SPRING BREAKING ISSUE AND A RECALL WILL BE ISSUED APRIL 19, 2019 - MY 2010 JETTA SPORTWAGEN HAS RECENTLY EXPERIENCED THE SAME ISSUE AND I BELIEVE THE RECALL SHOULD BE EXPANDED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190580March 21, 2019
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174435February 5, 2019
POWER TRAIN
VEHICLE STALLED OUT WHILE DRIVER AT HIGHWAY SPEEDS DUE TO INTERCOOLER FREEZING, ON SECOND OCCASION VEHICLE WAS UNABLE TO START DUE TO ENGINE HYDROLOCKING FROM FROZEN INTERCOOLER THAWING OUT. VW HAS RELEASED A BULLETIN FOR THIS ISSUE BUT WILL NOT STAND BY WARRANTY ON SAID COMPONENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172470January 28, 2019
ENGINE
FAULTY EGR SYSTEM PUTS MOISTURE IN THE TURBO INTERCOOLER ON THE DIESEL 2.0 ENGINE. INTERCOOLER EVENTUALLY FREEZES IN COLD TEMPERATURES. ENGINE DIES RANDOMLY DUE TO NO TURBO BOOST. MY CAR DIED WHILE MAKING A LEFT HAND TURN ACROSS 2 LANES OF ONCOMING TRAFFIC. WE WERE ALMOST T-BONED BY A SEMI TRUCK HAULING A 53' TRAILER! MY DEALER HAD ONE OTHER TDI IN THE SHOP THE SAME DAY MINE WAS TOWED IN. VW HAS ENGINEERED A ' COLD WEATHER INTERCOOLER' AND IS AWARE OF THIS DESIGN FLAW. NOTHING IS MENTIONED IN THE OWNER'S MANUAL ABOUT DRAINING THE WATER (WHICH ISN'T SUPPOSED TO BE THERE) FROM THE SYSTEM OCCASIONALLY DURING WARM WEATHER. CARS UNDER THE 36,000 MILE WARRANTY HAVE HAD THE UPDATED INTERCOOLER INSTALLED FOR FREE. THIS UPDATE, THAT DIDN'T FIX THE PROBLEM, COST ME $1042.92. THE CAR STALLED DURING THE DRIVE HOME FROM THE DEALERSHIP IMMEDIATELY AFTER THE NEW COLD WEATHER INTERCOOLER WAS INSTALLED. IT STALLED 2 OUT OF 3 SUBSEQUENT TRIPS AFTER THE UPDATED INTERCOOLER. THE CAR HAD TO BE TOWED DUE TO THE ENGINE STARTING AND IMMEDIATELY STALLING. THIS ISSUE AROSE AFTER THE VW TDI EMMISSIONS FIX THAT WAS PERFORMED ON MY CAR IN DECEMBER OF 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172550January 28, 2019
FUEL/PROPULSION SYSTEM
HAVING DIFFICULTY WITH MY VW JETTA SPORTWAGEN 2012 WITH ITS HIGH PRESSURE FUEL PUMP HAVING CONTAMINATED THE FUEL SYSTEM IN THE CAR WITH METAL SHARDS CAPTURED ON THE FUEL METERING VALVE. ENTIRE FUEL SYSTEM NEEDS REPLACEMENT. THE CAR IS A CERTFIFIED PRE-OWNED AND ONLY 11 MONTHS INTO A 2-YEAR BUMPER-TO-BUMPER WARRANTY. THE DEALERSHIP, REGIONAL CASE DISPUTE MANAGER, AND TECHNICAL DISPUTE INQUIRY HAVE ALL COME BACK AND REPORTED THAT IT IS AN EXTERNALLY CREATED ISSUE FROM THE DIESEL FUEL I PUT INTO THE TANK. HOWEVER, THIS IS A WELL-DOCUMENTED ONGOING ISSUE WITH VW DIESEL ENGINES WITH THEIR HIGH PRESSURE FUEL PUMPS DATING BACK TO 2009. THE FUEL I PUT INTO THE CAR WAS TESTED AND CAME BACK ENTIRELY FINE. AND BY VIRTUE OF THE METAL SHARDS BEING FOUND ON THE FUEL METERING VALVE THAT IS WHOLLY INDICATIVE OF THE CONTAMINATION BEING CAUSE AFTER THE FUEL HAS GONE THROUGH THE HIGH PRESSURE FUEL PUMP, TO THE ENGINE, AND THE EXCESS IS RETURNING BACK TO THE FUEL TANK VIA THE FUEL METERING VALVE. I WAS TOLD THAT THE METAL SHARDS WERE ONLY FOUND ON THE MESH PIECE/FILTER ON THE FUEL METERING VALVE NOT ON THE FUEL TANK FILTER ITSELF (WHICH YOU WOULD THINK THERE WOULD BE METAL SHARDS ON THE FUEL TANK FILTER IF THE DIESEL THAT I PUT INTO THE CAR WAS THE ORIGINAL ISSUE). THE CAR HAS NO ACCELERATION AFTER APPROXIMATELY 40 MPH, AND FURTHER DRIVING OF IT WILL JUST FURTHER COMPROMISE THE FUEL SYSTEM. THE PROBLEM OCCURS VERY SUDDENLY WITHOUT WARNING, AS IT DID IN MY CASE, WHICH DOESN'T ALLOW FOR CORRECTING BEFORE IT'S MUCH TOO LATE. I'M FACING AN ESTIMATED $5500 REPAIR BUT THAT IS ON THE LOW SIDE OF WHAT HAS BEEN REPORTED BY OTHERS THAT HAVE FACED THE SAME SITUATION. MY CAR IS UNDER WARRANTY, THIS HAS BEEN AN ONGOING ISSUE SINCE 2009 WITH VW DIESEL HIGH FUEL PUMPS, I BELIEVE THEY SHOULD FIX UNDER THE WARRANTY AS THEY KNOW THIS IS AN INTERNAL EQUIPMENT/PARTS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170094January 15, 2019
ELECTRICAL SYSTEM, ENGINE
ENGINE WON'T TURN OFF. CAR IS IN PARK, I TRY TURNING THE ENGINE OFF TO EXIT THE VEHICLE, KEY COMES OUT BUT THE ENGINE IS STILL RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155692December 3, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THAT THE ANTI-LOCK AND ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FLOW VOLKSWAGEN OF WINSTON-SALEM (425 SILAS CREEK PARKWAY, WINSTON-SALEM, NC 27127) WHERE IT WAS DIAGNOSED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY. THE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142922October 26, 2018
ELECTRICAL SYSTEM, SEATS
I WAS DRIVING ON THE HIGHWAY AND I SMELLED BURNING PLASTIC. I REACHED BEHIND MY BACK AND BURNED MY FINGER. I PULLED OFF AND LOOKED AND SAW A HOLD AND MELTED SEAT. THE BACK OF MY COAT WAS MELTED AS WELL. I HAVE TAKEN IT TO A VW DEALER TO BE INSPECTED AND IT WAS CAUSED BY A WIRE SHORTING OUT. THERE IS A CASE NOW OPEN FOR ME WITH VW. WAITING TO HEAR IF THEY WILL PAY TO FIX THE SEAT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11131042September 24, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA SPORTWAGEN. WHILE DRIVING 30-35 MPH, THE VEHICLE SHOOK AND MISFIRED. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE CONTACT CALLED DIRITO BROTHERS WALNUT CREEK VOLKSWAGEN (2020 N MAIN ST, WALNUT CREEK, CA 94596, (925) 934-8224) AND WAS INFORMED TO SCHEDULE A SERVICE APPOINTMENT. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 181258947. THE MANUFACTURER REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 94,000. *DT *JS *DT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129989September 17, 2018
UNKNOWN OR OTHER
CAR IS STUTTERING AND HAS STALLED 3 TIMES IN THE LAST MONTH, TWO OF WHICH I WAS DRIVING, THE OTHER, WHILE STOPPED AT A LIGHT. BROUGHT IT TO GET A DIAGNOSTIC AFTER THE FIRST TIME IT STALLED, WHICH WAS ON THE HIGHWAY, THE ALTERNATOR WAS SHOWING LOW VOLTAGE. BROUGHT IT TO THE SHOP, SHOWED NOTHING, ALTERNATOR WAS FINE. IT STALLED AGAIN WHILE DRIVING IN TOWN THE SECOND TIME. THE EPC FLASHED 3 TIMES AND THE CHECK ENGINE LIGHT CAME ON A FEW DAYS AGO. DID A DIAGNOSTIC, THE CAM SHAFT SENSORY CODE CAME UP. BROUGHT IT TO THE SHOP, A COMPLETELY DIFFERENT CODE CAME UP AS WELL AS THE CAM SHAFT CODE. THEY REST IT, HOOKED IT UP AGAIN AND NO CODES SHOWED UP AND THE CHECK ENGINE LIGHT WENT OFF. THAT WAS TWO DAYS AGO, IT STALLED AGAIN THIS MORNING WHILE SITTING AT A LIGHT, NO WARNING LIGHTS CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124427September 4, 2018
ELECTRICAL SYSTEM
MY CAR IGNITION ARE CONTINUE FAILING ON ME. SOMETIMES IT WORKS AND SOME TIMES WAS NOT WORKING. THE KEYS GOT STUCK IN THE IGNITION. WE CAN'T TURN OFF THE ENGINE.SOME TIMES WE CAN'T TURN ON THE ENGINE. I'M AFRAID ITS A SAFETY HAZARD THAT IGNITION WILL FAIL DURING DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121827August 23, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA SPORTWAGEN. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE INDEPENDENT MECHANIC CONTACTED MAG VOLKSWAGEN (6335 PERIMETER LOOP RD, DUBLIN, OH 43017, (614) 389-5556) TO ASSIST WITH THE DIAGNOSTIC TEST. THE CONTACT WAS INFORMED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND NEEDED TO BE REPLACED ALONG WITH THE ENTIRE FUEL SYSTEM DUE TO METAL SHAVINGS IN THE FUEL PUMP AND FUEL LINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114933July 31, 2018
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ABS CONTROL MODULE PROBLEM/FAILURE WE SAW A RECALL FOR 2009 MODELS WITH THIS ISSUE! OUR VEHICLE IS A 2010 JETTA SPORTWAGON WITH LESS THAN 80K MILES ON IT WHICH WE PURCHASE DIN DECEMBER OF 2009 WITH A 7 YEAR/100K MILE EXTENDED WARRANTY. WE WERE ALWAYS REALLY HAPPY WITH THE CAR UNTIL WE GOT THE NOTICE THAT THIS WAS ONE OF THE CARS WITH THE EMISSIONS CHEATS IN IT. AS WE HAD SUCH LITTLE MILEAGE ON THE CAR WE ELECTED (AFTER MUCH CONTEMPLATION MIND YOU) TO HAVE THE CAR "FIXED" AND TOOK THE $5K IN RESTITUTION THEY OFFERED. JUST AFTER THE EMISSIONS "FIX" THE CAR STARTED SPUTTERING WHEN IN IDLE SPEED SO WE TOOK IT TO THE DEALERSHIP BUT WERE TOLD THEY DID NOT SEE ANY ERROR CODES AND COULD NOT DUPLICATE THE PROBLEM SO WE KEPT DRIVING THE CAR BUT THIS ISSUE DID NOT GO AWAY AND IS STILL A CONSTANT AGGRAVATION TO US AS THE ENTIRE CAR SHAKES WHEN THIS OCCURS. JUNE 2018 THE BRAKE LIGHT, THE TRACTION CONTROL LIGHT, AND THE ABS LIGHT CAME ON. WE TOOK IT TO THE DEALERSHIP AND THEY HOOKED IT UP TO THE COMPUTER WHICH INSTRUCTED THEM THAT THE ABS MODULE AND PUMP NEED TO BE REPLACED, APPROXIMATELY A $3,000 REPAIR. WE TOOK IT TO ANOTHER MECHANIC WHO INSTRUCTED US THAT THE PUMP WAS FINE BUT THE MODULE NEEDED TO BE REPLACED DUE TO THE FAULT THEY READ. JULY 2018, IN ADDITION TO THE PREVIOUS LIGHTS COMING ON, NOW THE DIESEL PRE-HEAT LIGHT CAME ON, THE STEERING LIGHT CAME ON, THE AIRBAG LIGHT CAME ON AND THE ESP LIGHT CAME ON, THE ENGINE LIGHT CAME ON. ONCE AGAIN WE TOOK IT TO THE DEALERSHIP AND GOT THE SAME ANSWER: THE ABS CONTROL MODULE IS FAULTY. WE ARE GETTING A THIRD OPINION AS WE HAVE A BAD FEELING THAT THE SOFTWARE UPDATE THEY INSTALLED FOR THE EMISSIONS "REPAIR" IS SETTING OFF SOME OF THESE COMMUNICATIONS ISSUES. AFTER 8.5 YEARS WITHOUT ANY ISSUES TO HAVE THESE PROBLEMS AFTER THEY "FIX" THE SOFTWARE SEEMS AWFULLY COINCIDENTAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113482July 25, 2018
SERVICE BRAKES
GOT A NOTICE FROM CREDITKARMA.COM GIVING ME INFORMATION ON MY CAR MAKE AND MODEL BEING RECALLED FOR BRAKE SYSTEM ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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