Volkswagen Jetta SportWagen Complaints

171 consumer complaints on file.

#10954129February 13, 2017
ENGINE, UNKNOWN OR OTHER
IN LATE 2016 I RECEIVED NOTIFICATION OF THE PENDING VOLKSWAGEN/AUDI DIESEL EMISSIONS SETTLEMENT. ABOUT 4 MONTHS AGO I I WENT THROUGH THE VERIFICATION PROCESS AND IT WAS DETERMINED THAT: 1-MY CAR IS IN THE BUY BACK GROUP 2-VW WILL PAY IT OFF AND 3-VW WILL GIVE ME $800 AND SOME DOLLARS FINALIZING THE TRANSACTION I HAVE HAD THIS CAR READY TO DROP OFF AND WAITING FOR 3 MONTHS. I AM NOW 2 PAYMENTS BEHIND AS I WAS EXPECTING FOR VW TO HONOR THEIR COMMITMENT, BUT HAVE NOT HEARD ANYTHING. VOLKSWAGEN IS APPARENTLY NOT DISPLAYING A SENSE OF URGENCY WITH THE BAD FAITH SHOWN BY DELAYING THIS PROCESS. I AM AWARE THAT THEIR CORPORATE REPRESENTATIVE AT OUR LOCAL DEALER HAS BEEN APPRISED OF MY SITUATION AND NOTHING HAS HAPPENED. CAN/WILL NHTSA 'COMPEL' THEM TO FOLLOW UP WITH THEIR AGREEMENT. I HAVE HAD A ;LOT OF TROUBLE WITH THE LOCAL DEALER AND HAVE FILED A BBB COMPLAINT ON THEM ALSO REGARDING THIS AND ANOTHER ISSUE. PLEAS HELP ME. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945934January 18, 2017
POWER TRAIN
DSG TRANSMISSION FAILURE AT112,00 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944390January 11, 2017
FUEL/PROPULSION SYSTEM, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THAT THE SPEEDOMETER FAILED WITHOUT WARNING. IN ADDITION, THE ABS INDICATOR ILLUMINATED AND THE FUEL MILEAGE SENSOR FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS MODULE FAILED, AND THE ABS CORD WAS BURNED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938652December 29, 2016
WHEELS
FOR TWO YEARS PRIOR TO AUGUST 2016, I WENT INTO MY VW DEALER ONCE A MONTH BECAUSE THE CHECK TIRE LIGHT CAME ON. EACH TIME THEY JUST PUT AIR IN THE TIRES AND SAID THERE WAS NO PROBLEM, AND EACH TIME I ASKED THEM TO CHECK THE RIMS. ONCE OR TWICE THEY INSPECTED AND CLEANED THE RIMS AND SAID THERE WAS NO PROBLEM. IN JUNE 2016 I ASKED THEM TO CHECK AGAIN BECAUSE I PLANNED TO DRIVE FROM CHICAGO TO NEW YORK. THEY ASSURED ME I WOULD NOT HAVE A PROBLEM. BUT DRIVING BACK FROM NEW YORK IN AUGUST 2016, THE CAR WAS NOT HANDLING WELL, SO I CHECKED THE TIRES EVEN THOUGH THE CHECK TIRE LIGHT HAD NOT COME ON. I DIDN'T SPOT A PROBLEM, SO I CONTINUED TO DRIVE, BUT ON THE EXPRESSWAY JUST OUTSIDE OF YOUNGSTOWN, OHIO, THE LEFT FRONT TIRE SUDDENLY WENT FLAT, AND I BARELY WAS ABLE TO STEER THE CAR TO THE SIDE OF THE ROAD. WITH THE HELP OF A STATE TROUPER I FINALLY GOT A TOW TRUCK AND HAD THE SPARE PUT ON. THE NEXT MORNING I DROVE TO THE CLOSEST VW DEALER IN YOUNGSTOWN. THEY REPLACED THE TIRE, WHICH WAS DAMAGED BEYOND REPAIR. THEY SAID THAT THEY FOUND TWO SMALL INDENTATIONS ON THE INSIDE OF THE RIM THAT PROBABLY CAUSED THE TIRE TO LEAK AIR AND GO FLAT. THEY FIXED THE INDENTATIONS. BACK HOME AT THE VW DEALER IN GLENVIEW, IL, THEY AGAIN ASSURED ME THERE WAS NO PROBLEM, AND THEY REIMBURSED ME FOR THE REPAIRS. BUT JUST A COUPLE WEEKS AFTER THAT, MY CAR BEGAN TO HANDLE POORLY. I PUT AIR IN THE TIRES, AND A FEW HOURS LATER ON THE EXPRESSWAY THE CHECK TIRE LIGHT CAME ON. I ASKED VW TO REPLACE ALL THE RIMS AND TIRES FOR BY BACK THE CAR. THEY REFUSED. ONLINE I SEE OTHERS WITH THIS COMPLAINT. I HAVE DECIDED TO SELL THE CAR MYSELF, AT GREAT LOSS, AND BUY A SUBARU. THIS WAS A SAFETY ISSUE THAT I TOOK TO THE HIGHEST LEVELS AT VW, BUT THEY WOULDN'T LISTEN TO MY CLAIM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938608December 29, 2016
ELECTRICAL SYSTEM
ON THIS VEHICLE, FUSE (F16 PLUG-IN POSITION) OVERHEATED AND DAMAGED THE FUSE BOX, CAUSING A PARTIAL LOSS OF EXTERIOR VEHICLE LIGHTING. THIS COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. VW ISSUED 97AM ACTION ALERT FOR EARLIER YEAR SAME MODELS, BUT NOT THIS AND LATER YEAR MODELS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10935348December 14, 2016
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, DIESEL
I FILLED THE FUEL TANK, WHICH WAS NOT QUITE EMPTY, WITH DIESEL ON 11/21. ON 11/25, AFTER DRIVING A COUPLE HUNDRED MILES AND MULTIPLE TRIPS, IT WOULD NOT START FOR MANY TRIES ONCE IT WAS SHUT OFF, EVEN WITH ENGINE HOT. FAR FROM HOME, I WAS AFRAID TO SHUT IT OFF. THE TEMPERATURE WAS NEAR FREEZING, TANK A LITTLE MORE THAN HALF. I GOT IT STARTED THREE MORE TIMES AFTER THIS AND DROVE ANOTHER 150 MI. WITHOUT ISSUES, AND IT HAS NOT STALLED. THE CAR HAS NEVER BEEN MISFUELED. ON 11/28, STARTED IT WITH 3 10-15 SECOND TRIES AND TOOK IT TO THE DEALER. DEALER COULD NEVER GET IT STARTED, CLAIMED TO SEE METAL PARTICLES IN FILTER AND TOOK FUEL SAMPLE FOR TESTING. SERVICE MGR MADE COMMENTS ABOUT NOT NEEDING TO BLEED FUEL SYSTEM, LIKE WHEN THEY TOOK A SAMPLE FUEL. DEALER COULD HAVE CAUSED (MORE) DAMAGE TO HPFP BY LETTING AIR IN. DEALER HAS NOT SEEN SIMILAR SYMPTOMS IN OTHER TDI. HIGH PRESSURE FUEL PUMP (HPFP) FAILURE SUSPECTED (ALL REPLACED IN APRIL), VW BLAMES POOR FUEL BUT LAB REPORT SAYS "OBSERVED FREE WATER" AND DID NOT ACTUALLY MEASURE IT. LAB ESTIMATED 0.5%VOL VS REQUIRED ULSD SPEC OF 0.05% VOL. CAR WILL NOT START (BUT HAS STARTED A FEW TIMES AFTER MANY TRIES AND THEN RUNS VERY WELL). DEALER ASSUMES IT'S FUEL RELATED BUT OBD CODE IS P2002(DPF PRESSURE) SO DEALER INCLUDED THAT IN THE $13K ESTIMATE. VW CONSUMER CARE INDICATED THAT REGARDLESS OF REPLACING THE FUEL SYSTEM OR FUEL, UNLESS I HAVE A COMPLETELY DIFFERENT OBD CODE, THEY MAY USE THE FUEL TEST FAILURE TO DENY ANY REPAIR OF ANY TYPE IN THE FUTURE. CAR MUST DRIVE UNDER ITS OWN POWER FOR TDI EMISSIONS BUYBACK, BUT THEY SAY THIS CONDITION IS NOT ACCEPTABLE. I AM LEFT TO PAY FOR THE REPAIRS, WITH NO KNOWN RESOLUTION, MYSELF. I AM AFRAID TO DRIVE IT (OR THAT THE DEALER CRIPPLED IT) WHEN/IF I DO GET IT RUNNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935112December 13, 2016
ENGINE
WHILE DRIVING THIS VEHICLE TO WORK IT STARTED TO DECELERATE ON THE HIGHWAY, LOSE POWER, AND STUMBLE. THE CHECK ENGINE AND GLOW PLUG LIGHTS CAME ON THE DASH. THE CAR WAS ABLE TO BE DRIVEN AT A REDUCED HIGHWAY SPEED FOR A SHORT DISTANCE TO A PARK AND RIDE TO BE TOWED TO A DEALER. THE CAR WAS STUMBLING OCCASIONALLY WHEN ACCELERATING AND STARTING TO DIE OUT, BUT NOT STALLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934125December 9, 2016
SEAT BELTS
RIGHT REAR SEAT BELT IS JAMMED IN THE RETRACTED POSITION. CAR WAS PARKED ON LEVEL GROUND AT HOME DRIVEWAY. CANNOT PULL OUT SEAT BELT AS THE LOCKING MECHANISM WILL NOT LET IT BE PULLED OUT. THIS WAS A PROBLEM THAT STARTED A FEW MONTHS AGO. AFTER SEVERAL TUGS ON THE BELT, OR IF THE CAR MOVED OUT OF THE DRIVEWAY, THE MECHANISM WOULD EVENTUALLY RELEASE THE BELT SO IT CAN BE USED (AS REQUIRED BY LAW). THE PROBLEM GOT PROGRESSIVELY WORSE OVER THE PAST SEVERAL MONTHS UNTIL THE SEAT BELT IS NOW UNUSABLE. REPORTED TO DEALER DURING REGULAR SERVICE VISIT. DEALER INSPECTED AND NOTED THAT THE SEAT BELT NEEDED TO BE REPLACED. $233 SPECIAL ORDER PART AND $423 LABOR TO INSTALL. I BELIEVE A SEAT BELT, PARTICULARLY ON A VEHICLE THAT IS ONLY 4 TO 5 YEARS OLD, SHOULD FUNCTION PROPERLY ALL THE TIME. IT IS A REQUIRED SAFETY DEVICE THAT NEEDS TO FUNCTION PROPERLY EVERY TIME. THIS IS A SAFETY ISSUE AND A LEGAL LIABILITY. I CONTACTED VOLKSWAGEN OF AMERICA CUSTOMER CARE TO SEE IF THEY WOULD PAY FOR THE PARTS AND/OR REPAIR. THEY DECLINED AS THE VEHICLE IS OUT OF WARRANTY. I REPORTED TO VOA THAT I WOULD FILE THIS COMPLAINT WITH NHTSA. I DON'T BELIEVE I SHOULD HAVE TO PAY $656 TO REPLACE A SEAT BELT THAT SHOULD NEVER HAVE FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907707September 19, 2016
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902961August 31, 2016
FUEL/PROPULSION SYSTEM
MY WIFE AND HER MOTHER WERE OUT SHOPPING IN SAN DIEGO. THEY SUDDENLY EXPERIENCED ENGINE MALFUNCTION AND SUBSEQUENT STALL OF OUR 2013 JETTA TDI SPORTWAGON. THIS RESULTED IN OUR VEHICLE BLOCKING A TWO LANE BUSY BOULEVARD. THIS STREET IS A NO STOPPING ANYTIME ROADWAY CLEARLY MARKED WITH SIGNS. MY WIFE CHRISTINE, PULLED TO THE FAR RIGHT OF THE SHOULDER AS POSSIBLE. THIS WAS A FRIGHTENING AND DANGEROUS EXPERIENCE FOR MY WIFE AND MOTHER IN LAW. THE VW WAS TOTALLY DEAD AND REQUIRED TOWING TO A VW DEALER REPAIR FACILITY. THE SERVICE REP AT VW DIAGNOSED THE ISSUE IMMEDIATELY WHEN THE DETAILS OF THE MALFUNCTION WERE EXPLAINED. APPARENTLY, THIS ISSUE HAS BEEN KNOWN AND THOROUGHLY INVESTIGATED. I AM SHOCKED TO FIND OUT THE PROBLEM IS EXTENSIVE WITH THE TDI ENGINES FROM VOLKSWAGEN. HOW COULD I HAVE NOT BEEN NOTIFIED OF THIS POTENTIAL DANGEROUS SITUATION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895966August 15, 2016
FUEL/PROPULSION SYSTEM
WHILE DRIVING THE VEHICLE WAS LOW ON POWER AND THE GLOW PLUG LIGHT WAS FLASHING. THIS WAS THE SECOND TIME THAT THIS EXACT THING HAPPENED. THE FIRST TIME I TURNED THE CAR OFF AND LET IT SET FOR A FEW MINUTES AND IT RESTARTED AND RAN FINE. WE WERE ON THE HIGHWAY AND HAD TO MAKE OUR WAY THROUGH TRAFFIC TO THE SIDE OF THE ROAD, LUCKILY IT WAS NOT BUSY. ON JULY 31 THE SAME THING HAPPENED BUT THIS TIME THE CAR WAS STOPPED IN THE MIDDLE OF AN INTERSECTION COMING OFF OF THE HIGHWAY. THIS TIME THE CAR WOULD NOT RESTART AND THE CHECK ENGINE LIGHT ALONG WITH THE GLOW PLUG LIGHT WERE ON. ONCE WE HAD THE VEHICLE TOWED TO THE DEALERSHIP THEY PROCEEDED TO INFORM ME THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED AND THE ENTIRE FUEL SYSTEM MINUS THE TANK HAD TO BE REPLACED DUE TO METAL SHAVINGS BEING IN THE FUEL SYSTEM. THE ONLY GOOD THING ABOUT THIS ISSUE WAS THAT NONE OF MY CHILDREN WERE IN THE CAR WHEN THIS HAPPENED AS THE CAR STOPPED IN THE MIDDLE OF AN INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893306August 4, 2016
ELECTRICAL SYSTEM
WHEN I STARTED THE CAR THE HVAC BLOWER MOTOR WOULD NOT WORK. THE DEALER FOUND THAT THE MOTOR HAD SHORTED OUT AND INSTEAD OF BLOWING THE FUSE AND DEACTIVATING THE BLOWER MOTOR AND MOTOR CIRCUIT, THE BLOWER FUSE MELTED, THE FUSE BOX MELTED, AND THE CONNECTOR WAS ALSO MELTED. THIS CAR IS PRIMARILY USED FOR SHORT TRIPS AND WAS TAKEN TO THE DEALER SHORTLY AFTER THE MOTOR STOPPED WORKING, IF I HAD BEEN ON A LONG TRIP OR IGNORED THE PROBLEM I BELIEVE THIS SHORT CIRCUIT WOULD HAVE RESULTED IN A FIRE UNDER MY DASHBOARD. WHY DIDN'T THE FUSE BLOW AND WHAT'S THE POINT OF HAVING A FUSE IN THE CIRCUIT IF A SHORTED MOTOR CAUSES THE FUSE BOX AND FUSE TO MELT, AND NOT BLOW THE FUSE AND ISOLATE THE SHORTED CIRCUIT? THIS DESIGN IS A DISASTER WAITING TO HAPPEN. I DID NOT NOTICE ANY SMOKE OR SMELL OF MELTING PLASTIC BEFORE THE MOTOR STOPPED WORKING. I'VE ATTACHED THE REPAIR WORK ORDER, THE REPAIR WAS COMPLETED UNDER NEW CAR WARRANTY AT NO COST TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892652August 2, 2016
SUSPENSION, WHEELS
SPRING FAILED ON PASS FRONT STRUT AT HIGHWAY SPEED, SMOOTH ROAD, CAUSING TIRE TO BLOW-OUT AND WHEEL BEARING TO FAIL. FAMILY IN CAR INCLUDING 6 WEEK OLD. BARELY COULD CONTROL CAR TO SAFE STOP. LUCKY. REPAIRS WILL RUN OVER $1500. DEALER INFORMED US THAT MANY VW AND AUDI CARS ARE EXPERIENCING THIS, THAT THEY ARE WORRIED AND HAVE INFORMED VW THEY HAVE A PROBLEM. HE SHOWED ME THREE OTHER FAILED SPRINGS. I KEPT MINE. IT HAS NO SIGNS OF CORROSION PRIOR TO FAILURE - METAL FATIGUE PROBABLY RELATED TO BAD METALLURGY, ACCORDING TO MY DAD WHO'S AN ENGINEER.CLASSIC SPIRAL FRACTURE. HAD TO HAVE CAR TOWED TO VW DEALER 150 MILES FROM HOME - RENT CAR FOR 2 WEEKS UNTIL REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889122July 27, 2016
ENGINE
CAR STALLS INTERMITTENTLY UNDER VARIOUS CONDITIONS ACCELERATING DE-ACCELERATING WARMED UP, AND COLD FUEL PUMP HAS BEEN REPLACED ALONG WITH FILTER AND NOW POWER RELAY HAS BEEN REPLACED BUT IT STILL STALLS VERY DANGEROUS TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885809July 19, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
RIGHT FRONT HEADLIGHT ASSEMBLY (HIGH & LOW BEAM, TURN SIGNAL, DRL), RIGHT REAR TAILLIGHT, THIRD BRAKE LIGHT, LICENSE PLATE LIGHT AND LEFT REAR TURN SIGNAL ALL STOPPED WORKING AT THE SAME TIME. DASH INFORMATION CENTER REPORTED ALL OF THESE LIGHTS NEED TO BE CHECKED. AFTER 1.5 HOURS OF TROUBLESHOOTING WITH A FLUKE MULTI-METER, I FOUND A POST ON TDI FORUMS REFERENCING CAMPAIGN 97AM TO CHECK THE FUSE PANEL UNDER THE HOOD, POSITION F16, 30AMP FUSE FOR MELTING. I CHECKED THIS FUSE AND THE FUSE PANEL AND FUSE IS MELTED. I CONTACTED THE VW DEALERSHIP THAT VERIFIED THERE IS NO RECALL ON THIS ISSUE PERTAINING TO MY VIN. I THEN CONTACTED VW CUSTOMER CARE WHO ALSO SAID THERE IS NO RECALL OR SAFETY ISSUE AND THEY WILL NOT CORRECT IT BASED ON NUMEROUS COMPLAINTS ABOUT THE ISSUE ON THE 2009 - 2012 JETTA SPORTWAGENS. VW ADVISED ME TO TAKE THE CAR TO THE VW DEALERSHIP FOR FURTHER DIAGNOSIS BUT ADVISED I WOULD BE RESPONSIBLE FOR ANY CHARGES TO FIX THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883370July 7, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA SPORTWAGEN. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES MADE A GRINDING NOISE AND AN ODOR WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR PASSENGER SIDE CALIPER FAILED AND WAS RUBBING METAL TO METAL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875804June 22, 2016
FUEL/PROPULSION SYSTEM
CATASTROPHIC MALFUNCTION OF HIGH PRESSURE FUEL PUMP WITH METAL SHARDS IN THE FUEL SYSTEM. FUEL WAS NOT CONTAMINATED. THE VEHICLES MIL LIGHT CAME ON WHILE DRIVING ON THE HIGHWAY, WAS ABLE TO STEER THE VEHICLE OFF HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875558June 21, 2016
AIR BAGS
THE CLOCK SPRING GOT DEBRIS IN IT, PUSHING THE RIBBON OFF THE GUIDE WIRES AND CAUSING A KINK. THIS CAUSES A FAULT IN THE AIRBAG CONTROLS AS THERE IS UNRELIABLE CONNECTIVITY WITH THE COMPUTER. THUS, THE DRIVER'S SIDE AIRBAG WITHIN THE STEERING COLUMN TURNS ITSELF OFF. VW VOLUNTARILY RECALLED 420,000 CARS FOR THIS EXACT PROBLEM, INCLUDING SOME VEHICLES WITHIN OUR SAME YEAR AND MODEL. FROM VW'S RECALL NOTICE: ON CERTAIN VEHICLES, THE STEERING WHEEL CLOCK SPRING COULD BECOME CONTAMINATED WITH LONG HAIR OR LONG FIBERS WHICH MAY CAUSE A DISPLACEMENT OF THE INTERNAL GUIDE LOOPS. WHEN THE GUIDE LOOPS ARE DRAGGED OUT OF POSITION, THEY MAY APPLY TENSION TO THE INTERNAL FLAT CABLE AND CAUSE IT TO TEAR. SHOULD THE CABLE TEAR, THE ELECTRICAL CONNECTION TO THE DRIVER'S FRONT AIRBAG MAY BE LOST, CAUSING THE AIRBAG MONITORING INDICATOR LIGHT TO ILLUMINATE. IN A CRASH THAT WARRANTS A DRIVER FRONT AIRBAG DEPLOYMENT, THE AIRBAG WILL NOT DEPLOY, LEADING TO A RISK OF DRIVER INJURY. THIS IS EXACTLY WHAT HAPPENED TO OUR VEHICLE, VERBATIM. OUR VEHICLE WAS NOT PART OF THE AFFECTED RECALL. I WAS TOLD BY A VW TECH THAT OUR VEHICLE WAS NOT PART OF THE RECALL BECAUSE THE PART INCLUDES A COMPUTER MODULE FOR THE HIGHLINE DISPLAY. THIS CONTROLS ALL STEERING COLUMN-MOUNTED BUTTONS (RADIO, ETC), AND MUST BE MANUALLY REPROGRAMMED FOR EACH MODEL IT'S INSTALLED IN. THE PART COST INCREASES FROM $115 TO $375 AND THE LABOR FOR INSTALLATION INCREASES FROM $100 TO OVER $400. SO BY NOT REPLACING THE HIGHLINE MODULES, VW WILL SAVE SEVERAL MILLION DOLLARS. MEANWHILE, PEOPLE ARE RIDING AROUND WITHOUT FUNCTIONING AIRBAGS BECAUSE VW CAN'T DESIGN A STEERING COLUMN THAT KEEPS LONG HAIR FROM GETTING TANGLED IN THEIR CLOCK SPRINGS. THE DESIGN FLAW ISN'T IN THE CLOCK SPRING ITSELF BUT IN THE STEERING COLUMN ASSEMBLY THAT CAN'T BLOCK DEBRIS FROM GETTING DOWN INTO THE CLOCK SPRINGS TO BEGIN WITH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872672June 6, 2016
STRUCTURE:BODY
THE SUN ROOF DRAIN TUBES SHRINK AND SEPARATE CAUSING A WATER LEAK INSIDE OF THE CAR AND CONTINUING DOWN THE "A" PILLAR. THERE ARE AIR BAGS LOCATED IN THE "A" PILLAR, AND THIS WATER MIGRATION, WILL OVER TIME, HAVE AN AFFECT ON THE OPERATION OF THE AIR BAGS. I KNOW OF THREE FRIENDS WITH JETTA SPORTWAGENS WITHIN THIS BODY STYLE, MKVI, THAT HAVE THE SAME PROBLEM. VOLKSWAGEN HAS DENIED FIXING THIS PROBLEM AT THEIR COST, THEY SAY IT IS OUT OF WARRANTY. THIS IS GOING TO BE A SAFETY, AND LIABILITY ISSUE, IT MAY ALREADY BE ONE, AND IT SHOULD BE A RECALL ITEM, FIXED AT THEIR COST. TO CONTINUE TO USE THE SAME DRAIN TUBES, WHICH SHRINK AND LEAK AFTER ONLY TWO YEARS IS NEGLIGENCE. I HOPE THAT SOMEONE ISN'T INJURED BY THIS WHEN WET OR ROTTEN AIR BAGS ARE DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872532June 4, 2016
ELECTRICAL SYSTEM
RADIO (INCLUDING BLUETOOTH) SUDDENLY WENT OUT AT 39K MILES. DEALER DIAGNOSIS WAS THAT RADIO FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta SportWagen