Volkswagen Jetta SportWagen Complaints

171 consumer complaints on file.

#11316080March 4, 2020
FUEL SYSTEM, DIESEL
DEAR SIRS; THE WASHINGTON STATE ATTORNEY GENERAL ADVISED THAT I CONTACT YOU IN REGARDS TO VOLKSWAGEN GROUP OF AMERICA 2.0-LITER CLASS ACTION SETTLEMENT MY CLAIM MADE DURING THE RECALL WAS ACCEPTED THEN LATER DENIED. I NOW HAVE NO INCENTIVE TO HAVE THE CAR MODIFIED TO CONFORM WITH THE ENVIRONMENTAL STANDARDS THE REST OF THE CAR INDUSTRY MUST ABIDE BY. ALSO, I HAD GONE THROUGH THE TROUBLE OF BUYING ANOTHER CAR, WHICH I NEEDED FOR WORK, IN ANTICIPATION THAT VOLKSWAGEN WOULD HONOR THE CONTRACT THEY MADE WITH ME. I BELIEVE THEIR ULTIMATE DENIAL OF MY CLAIM WAS INTENTIONAL DECEPTION BY VOLKSWAGEN GROUP AND THEIR REPRESENTATIVES ON THE CLAIMS COMMITTEE TO AVOID PAYING ME THE $20,900 THEY HAD PREVIOUSLY AGREED TO PAY AND WERE IN FACT REQUIRED TO PAY BY LAW, UNDER THE CLASS ACTION SETTLEMENT. I AM MOST LIKELY NOT THE ONLY CITIZEN WHO WAS DAMAGED BY VOLKSWAGEN'S DECEPTION AND FRAUD IN CREATING A FALSE AND MISLEADING 'DEADLINE' FOR THIS SETTLEMENT'A SETTLEMENT WHICH WAS DESIGNED TO REPAY CONSUMERS WHO WERE AFFECTED BY VOLKSWAGEN'S ORIGINAL DECEPTION AND FRAUD REGARDING THE EMISSIONS ON THE CARS THEY SOLD TO US. RESPECTFULLY YOURS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315543March 2, 2020
ENGINE, FUEL/PROPULSION SYSTEM
THE VEHICLE HAS A HARD TIME ON STARTUP WHEN STATIONARY (WHEN THE TEMPERATURE FLUCTUATES FROM FREEZING TO THAWING), SOMETIMES TAKING THREE TO FOUR TIMES FOR IT TO CRANK OVER. ONCE IT CRANKS OVER IT WILL VIBRATE AND SHAKE LIKE IT IS GOING TO STALL. IT WILL ALSO SHAKE AND ACT LIKE IT'S GOING TO STALL AFTER IN MOTION FOR THE FIRST MINUTE. TOOK TO THE DEALERSHIP, SAID IT WAS AN OLD BATTERY. REPLACED BATTERY, THE ISSUE IS INTERMITTENT (AGAIN WHEN THE TEMPERATURE FLUCTUATES). READ ONLINE THAT IT COULD BE A TDI INTERCOOLER DESIGN FLAW. THE DEALERSHIP WILL NOT COVER UNLESS THEY EXPERIENCE THE PROBLEM. THIS ISSUE SAYS IT CAN CAUSE ENGINE FAILURE. LOOKING TO TAKE IT TO AN INDEPENDENT VW TDI SHOP TO SEE IF THEY CAN DIAGNOSE THE PROBLEM AND GET A SECOND OPINION. HOPEFULLY, THIS DOESN'T HAVE ANYTHING TO DO WITH THE FUEL PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309664February 17, 2020
UNKNOWN OR OTHER
THE MOON ROOF DRAINAGE LINE ON THE REAR DRIVERS SIDE CLOGGED UP AND SIGNIFICANT AMOUNTS OF WATER DRAINED INTO MY CAR. THIS HAPPENED WHETHER I WAS DRIVING OR IF THE CAR WAS SITTING IN THE RAIN. THE WATER COLLECTED IN THE REAR/LUGGAGE COMPARTMENT WELL ON THE DRIVERS SIDE. THIS HAS THE POTENTIAL TO RESULT IN MOLD IN THE CAR, WHICH CAN BE DANGEROUS TO HUMAN RESPIRATORY SYSTEMS. MORE SIGNIFICANTLY, EVERY TIME I GOT IN THE CAR MY WINDSHIELD WOULD FOG UP, SOMETIMES AFTER A STARTED DRIVING, AND I HAD TO PULL OVER TO SAFELY CONTINUE DRIVING. BUT UNTIL I COULD DRIVE SAFELY, I WAS DRIVING WITH IMPAIRED VISION. WHEN I TOOK THE CAR IN TO GET FIXED (OR ANY TIME I TALKED TO SOMEONE ABOUT GETTING IT FIXED) EVERYONE HAD HEARD OF THIS ISSUE AND THERE WAS NO SURPRISE IT WAS HAPPENING. ONE TECHNICIAN TOLD ME "WE SEE ABOUT ONE OF THESE PER DAY DURING THE RAINY SEASON." SO THIS IS CHRONIC ISSUE WITH VWS IN GENERAL IF THEY HAVE A MOON ROOF. I SPENT $385 TO FIX THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300052January 17, 2020
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I NOTICED MY CAR HAS BEEN CUTTING OUT AND NOT HAVING POWER WHEN DRIVING DOWN A FREEWAY. ILL PUT THE PEDAL DOWN IT DIDNT MOVE. I NOTICED MY STEREO STARTED KIND OF FLASHING AS WELL. I FIGURED MAYBE IT WAS ELECTRICAL SO I STARTED LOOKING AROUND AND I OPENED UP MY TRUNK AND IT WAS 4 INCHES OF WATER WHERE MY SPARE TIRE IS. THEN I STARTED LOOKING AROUND WHERE MY PANORAMIC SUNROOF IS AND THERE'S A HUGE SPOTS OF WATER THAT'S WET. THEY DID NOT DISCLOSE THIS TO ME WHEN I PURCHASE THE CAR AND I ASKED THEM IF THERE WAS ANY PROBLEMS OF LEAKING. I THINK IT'S MESSING UP MY ELECTRICAL SYSTEM AND MY POWER. I FELT VERY UNSAFE WHEN I WASN'T ABLE TO ACCELERATE IN THE MIDDLE OF TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299749January 16, 2020
SUSPENSION
THE LEFT FRONT AND LEFT REAR COIL SPRINGS ARE BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291352December 26, 2019
UNKNOWN OR OTHER
CAR PARKED AT CHURCH. COULD NOT INSERT KEY INTO IGNITION SWITCH. NO PREVIOUS INDICATION OF PROBLEM. REVIEW OF PROBLEM ON INTERNET AND DISCUSSION WITH DEALERSHIP SERVICE AGENT REVEALED THAT THIS HAS BEEN A LONG TERM PROBLEM OVER MANY YEARS WHERE A LITTLE PLASTIC PIECE INSIDE THE SWITCH GETS OUT OF PLACE AND BLOCKS KEY ENTRY. I CONSIDER THIS AS A SAFETY ISSUE IN AN EMERGENCY. THE COST TO REPLACE THE SWITCH QUOTED AT ABOUT $450 BUT APPARENTLY THE SAME TYPE OF SWITCH WHICH HAS ONLY A 12,000 MILE WARRANTEE. CONTACT WITH A VW ADVOCATE YIELDED NO HELP WITH REPLACEMENT. GIVEN THE LONGEVITY OF THIS ISSUE, IT SEEMS APPROPRIATE THAT THE SWITCH BE MODIFIED TO PREVENT THIS POTENTIAL SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286653December 3, 2019
SERVICE BRAKES
NOT A COMPLAINT JUST CURIOUS. HAS ANYONE "FRIED" THEIR ABS MODULE AND OR REPLACED ONE. WHERE IS THE BEST PLACE TO GET PARTS? HOW MUCH WAS THE AVERAGE COST OF REPAIRS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282105November 24, 2019
UNKNOWN OR OTHER
WHEN WE MOVE THE SHIFTER TO D AND YOU ARE DRIVING THE D FLASHES, SOMETIMES IT STOPS WHEN THE BRAKES ARE APPLIED AND SOMETIMES IT FLASHES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279947November 13, 2019
ELECTRICAL SYSTEM
ON A COLD MORNING, I STARTED MY CAR BY TURNING THE KEY IN THE IGNITION, THEN LOCKED THE DOORS MANUALLY FROM THE EXTERIOR WITH ANOTHER KEY, IN ORDER TO ALLOW THE CAR TO WARM UP AND DEFROST BEFORE THE COMMUTE TO WORK. WHEN I RETURNED 10 MINUTES LATER, THE CAR WAS EMITTING GRAY SMOKE FROM THE HOOD, AND UPON OPENING THE DRIVER'S DOOR, I DISCOVERED THAT THE ENTIRE CABIN OF THE VEHICLE WAS FILLED WITH GRAY SMOKE AS WELL. I REACHED IN AND REMOVED THE KEY FROM THE IGNITION, THEN LEFT THE VEHICLE WITH THE DRIVER DOOR OPEN TO ALLOW THE SMOKE TO AIR OUT. ONCE THE SMOKE CLEARED, I WAS ABLE TO SEE THAT THE DASH NEAR THE DRIVER'S SEAT HAD COMPLETELY MELTED, THE CEILING HAD BURNED, THE WINDSHIELD HAD SHATTERED, AND SEVERAL OTHER DASHBOARD COMPONENTS WERE MELTED AND/OR MISSING. I NEVER WITNESSED FLAME, AND I CONTACTED 911 IMMEDIATELY TO HAVE POLICE AND/OR FIRE DISPATCHED TO MY HOME TO ENSURE THE SITUATION WAS RESOLVED. A SINGLE OFFICER ARRIVED AND ADVISED THAT WITH NO INDICATION OF CRIMINALITY, I NEED ONLY CONTACT MY INSURANCE AGENT, WHICH I DID.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11278338November 5, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WARM OR COLD ENGINE. LIGHT THROTTLE USE SIMILAR TO IN TOWN AND HIGHWAY DRIVING CONDITIONS ANY GEAR (IN MANUAL TRANSMISSION) AROUND 10-40 MPH STEADY SPEED AND WHEN TRANSITIONING FROM ACCELERATION TO COAST TO ACCELERATION, AND OCCASIONALLY UNDER HARD ACCELERATION CAR SEEMS TO "HICCUP" OR LOSE POWER AND GO THROUGH A THROTTLE CUT AND FOLLOW ON "CONFUSED" STATE (PULSING ON AND OFF THE THROTTLE) REQUIRING THE OPERATOR TO LET OFF THE THROTTLE UNTIL IT STOPS BEING "CONFUSED". COULD CAUSE ACCIDENT DUE TO INABILITY TO ACCELERATE IF NEEDED OR UNEXPECTED "HICCUP" CAUSING SOMEONE WHO IS BEING TAILGATED TO BE REAR ENDED. THROUGH CHECKING PUBLICLY AVAILABLE FORUMS I HAVE FOUND SEVERAL COMPLAINTS FROM USERS WITH RESPONSES INDICATING OWNERS OF THIS MODEL TDI MOTOR MAY BE EXPERIENCING THESE SAME SYMPTOMS AND WHEN TAKEN TO VW (ACCORDING TO ONLINE FORUMS) CAN TAKE ANYWHERE FROM 1 DAY TO 1 MONTH FOR THEM TO COME BACK WITH "WE DON'T KNOW WHAT IT IS". SOFTWARE FIXES WHEN DONE DO NOT SEEM TO FIX THE ISSUE COMPLETELY (ACORDING TO FORUMS) NOR DOES "PURGING" SOOT BY DOING HIGH RPM (ABOVE 4000RPM) APPEAR TO FIX THE ISSUE PERMANENTLY WITH THE ISSUE COMING BACK AFTERWARDS. THROUGH COMMUTING IN MY VEHICLE ~1500 MILES PER MONTH I EXPERIENCE THE PULSING EVERY DAY AT ALL SPEEDS FROM 10-40 MPH WITH LOW/STEADY THROTTLE INPUT WHEN MAINTAINING A STEADY SPEED. I ALSO EXPERIENCED THE "CONFUSED" SYMPTOM TODAY AFTER AN EMERGENCY STOP AT HIGHWAY SPEEDS NECESSITATING A HARD ACCELERATION AFTERWARDS WHICH I COULD NOT COMPLETE DUE TO THE ENGINE CUTTING AND ACTING "CONFUSED" AROUND 3000 RPMS IN 3RD GEAR. SYMPTOMS DO NOT APPEAR TO INCAPACITATE OR IMMOBILIZE THE CAR AND APPEAR TO BE MORE OF AN "ANNOYANCE" BUT COULD EFFECT SAFETY AND LONG TERM RELIABILITY WITH THE CONSTANT LOADING AND UNLOADING MOTION OF PARTS IN THE DRIVE LINE. NO INDICATOR OR ALARM LIGHTS LIT. GOOGLE TDI HICCUP AND 2013 TDI HICCUP FOR FORUMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257767September 24, 2019
POWER TRAIN
WHEN MOVING FROM STOP, TRANSMISSION TAKES A SECOND TO ENGAGE. THIS IS DANGEROUS BECAUSE WHEN TRYING TO TAKE A TURN FROM STOP, HESITATION COULD LEAD TO SERIOUS ACCIDENT. ENGAGE 1ST GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253142September 4, 2019
FUEL/PROPULSION SYSTEM
WHILE DRIVING HOME, THE CAR STALLED WITH NO WARNING AND WOULD NOT RESTART ALTHOUGH STARTER ETC WERE WORKING FINE. AFTER GETTING IT TOWED TO THE DEALERSHIP, THEY REPORTED THAT THE FUEL PUMP HAD FAILED LEAVING METAL THROUGH OUT MY FUEL SYSTEM, A PROBLEM THEY'VE SEEN WITH THIS MAKE AND MODEL IN THE PAST. AFTER CONTACTING THE MANUFACTURER, THEY SAID IT WAS A KNOWN ISSUE, BUT NOT COMMON ENOUGH TO WARRANT A RECALL AND WOULD NOT COVER THE COST OF REPAIR WHICH WAS OVER $5000, MORE THAN THE CURRENT VALUE OF THE CAR IN GOOD CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252110August 28, 2019
STEERING, AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA SPORTWAGEN. WHILE DRIVING 10 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT "CAUTION DEFECTIVE AIR BAG" WAS DISPLAYED. THE CONTACT WAS ABLE TO PARK THE VEHICLE SAFELY. THE VEHICLE WAS NOT ABLE TO BE DRIVEN AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED VOLKSWAGEN OF MURRIETA (LOCATED AT 41300 DATE ST, MURRIETA, CA 92562, (951) 249-7072) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245452August 21, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE WHILE DRIVING ON THE HIGHWAY AT 50 MPH AND THE VEHICLE REAR ENDED ANOTHER VEHICLE. NO FURTHER INFORMATION WAS AVAILABLE. THE FRONTAL AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES THAT REQUIRED ANY TRANSPORT BY AMBULANCE. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOTALED PENDING AN OFFICIAL RULING FROM THE INSURANCE COMPANY. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED YET. THE VEHICLE WAS TOWED TO TOW YARD. THE FAILURE MILEAGE WAS 117,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11233924July 22, 2019
AIR BAGS, SERVICE BRAKES
ABS ENGINE LIGHT IS ON. FOUND EVIDENCE ONLINE THAT VW EXTENDED COVERAGE FOR REPLACEMENT OF THIS MODULE. FAULT CODE FOR SAFETY RECALL FOR ABS MODULE IS 16V-913. WAS TOLD BY THE DEALERSHIP THAT MODULE IS NOT UNDER WARRANTY. IN ADDITION, AIR BAG INDICATOR IS ON AND CHECK ENGINE LIGHT IS ON. JUST HAD THE CHEAT DEVICE REMOVED TWO MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234005July 22, 2019
UNKNOWN OR OTHER
AFTER DRIVING ALL DAY WITH NO PROBLEM, I PUT THE CAR IN PARK AND ATTEMPTED TO TURN THE CAR OFF. THE IGNITION WOULD NOT TURN OFF. I DROVE A LITTLE FURTHER AND TRIED AGAIN AND IT WOULD NOT TURN OFF. I TOOK IT TO MY MECHANIC AND THEY COULDN'T GET IT TO TURN OFF EITHER. AFTER MANY ATTEMPTS AND WD-40, THEY WE ABLE TO GET THE CAR OFF. IT APPEARS THAT THE ISSUE IS THE IGNITION SWITCH. ACCORDING TO THE MECHANIC, THERE ARE MANY ISSUES WITH THIS WITH VOLKSWAGEN, YET THERE IS NOT A RECALL. THE REPLACEMENT WILL BE ABOUT $650. I'VE ALREADY REPLACED ELECTRICAL ISSUES INVOLVING ABS AND AIRBAGS THAT WERE CLOSE TO $2000. AFTER 2 YEARS OF OWNERSHIP, I'M READY TO GET RID OF THIS CAR AND NEVER OWN ANOTHER VOLKSWAGEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231640July 13, 2019
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231372July 12, 2019
ENGINE
IT ALL STARTED WITH A CHECK ENGINE LIGHT. APPARENTLY THE CAR JUMPED TIMING AND THE CRANKSHAFT WENT BAD. THIS CAUSED COMPLETE AND TOTAL ENGINE FAILURE. THIS IS A COMMON PROBLEM WITH THE JETTA. I BELIEVE A CLASS ACTION LAWSUIT IS NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223171June 28, 2019
AIR BAGS
I WAS INVOLVED IN A CAR ACCIDENT ON 6/01/2017. THE POLICE ESTIMATED THAT THE CAR THAT HIT ME FROM THE BACK WAS GOING 55MPH. MY AIRBAG FAILED TO DEPLOY...EVEN THOUGH MY CAR WAS TOTALED DUE TO SUFFERING EXTENSIVE FROM END DAMAGE. MY CAR WAS STOPPED AT THE MOMENT OF IMPACT. DUE TO THE FAILURE OF MY AIRBAG MY FACE AND SHOULDER HIT THE STEERING WHEEL CAUSING ME TO LOSE A TOOTH AND CAUSE GREAT DAMAGE TO MY SHOULDER.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11210711May 29, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ABS, ESC INDICATOR LIGHTS CAME ON DRIVING AT HIGHWAY SPEED, AND WITH BRAKE INDICATOR FLASHING AND AUDIBLE SOUND. DIAGNOSED AT CAPISTRANO VW AS FAILURE OF ABS CONTROL MODULE. REPAIR DECLINED DUE TO $2,500 COST, BUT THE CIRCUMSTANCES INDICATE THIS SHOULD BE COVERED IN SAFETY RECALL 45F2, NHTSA CAMPAIGN 16V913 (ALTHOUGH VIN NOT INDICATED AS PART OF RECALL ACCORDING TO NHTSA RECORDS). WILL FOLLOW UP WITH DEALERSHIP. NHTSA SHOULD NOTE OTHER SIMILAR COMPLAINTS TO CAUSE MANUFACTURER TO EXPAND NUMBER OF AFFECTED VEHICLES. VW'S RESPONSE APPEARS TO BE INADEQUATE SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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