Volkswagen Jetta SportWagen Complaints

171 consumer complaints on file.

#11475501July 23, 2022
SUSPENSION
While changing lanes we heard a twang sound and felt an impact in the floor boards. The left rear of the car was unloaded from weight shift when the noise and impact was felt. When I was able to check the car over, I found the left rear spring was broken. The vehicle only has roughly 85k miles. I have heard many other stories of this happening to others as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473024July 9, 2022
AIR BAGS
This is on recall and on backorder. They are calling it an extended warranty? What is going on as I drive this car with no clock spring and a defective airbag? I was told by the dealer that the part is ordered and it is a recall. I paid for the diagnosis and this was supposed to be covered later by a VW dealer, but I had no choice and needed to find out. My clock spring is bad and my air bag light remains on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472967July 8, 2022
SUSPENSION
The contact owns a 2014 Volkswagen Jetta Sportwagen. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal noises. Upon inspection, the contact noticed the coil spring bushing had detached and was on the ground. The vehicle was taken to the dealer where it was diagnosed with three fractured coil springs. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472561July 6, 2022
FUEL/PROPULSION SYSTEM
HPFP fuel system failed while driving at speed causing car to stall on highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468080June 7, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
At first we had to replace the intake manifold and then a month later we had to replace the catalytic converter and now it’s in the shop having the DLF filter , fuel pump , & fuel lines . All dealing with the diesel exhaust and fuel distribution. It’s leaking diesel fuel with strong odor of diesel to the point it makes you feel sick. The Volkswagen dealership never informed me of any recalls on my vehicle. The dealership is Flow Volkswagen Greensboro NC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467232June 2, 2022
STEERING, WHEELS, SUSPENSION
While about to drive my vehicle to work which had been parked in my driveway for about 48 since the last drive made a horrible grinding noise in both drive and reverse moving a few feet. I immediately put the vehicle in park to find the rear driver side suspension collapsed and the tire was pressed against the wheel well. Additionally unidentified parts from either the brake system or wheel well had abraded off. The car was jacked up in place and it was immediately apparent that the spring had broken and had shattered in a section. The spring was properly installed as a replacement for another spring failure by a ASE mechanic using genuine OEM parts from a VW dealer. While it is unknown at this time how much additional damage this faulty failed part caused, it is evident that had the car been driven at any speed when this happened, loss of control would be guaranteed and possibly death. I am retaining the failed part as evidence and plan on contacting an independent investigator or attorney as this could have certainly been fatal and is the most heinous example of metallurgical malpractice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465977May 24, 2022
SUSPENSION
Both springs on the rear suspension . The driver side spring broke in half. The pax side broke in two locations. Vehicle only has 65,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458153March 24, 2022
AIR BAGS, STEERING
clock spring / clock part: 5k0953569al Air Bag light is on... steering click.... dealer says parts are nowhere to be found as there are over 5000 back orders right now.. I am not a rich person... what do we do? I am afraid to drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450474February 4, 2022
SUSPENSION
Last year a front coil and strut broke. This week the rear coil spontaneously broke making it dangerous to drive. It is currently available for inspection. It put my safety and others at risk had it punctured a tire or come loose and hit the car behind mine. There were no warning lights. It has been inspected by a mechanic and myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440505November 15, 2021
SUSPENSION
I got this car as a certified preowned 2 years ago and it had a broken drivers side spring that the dealer replaced under warranty, yesterday I finally found the rattling problem with the drivers side, It was a broken spring and the sharp end up the spring is jammed against the anti sway bar and the spring is half off the perch. I've already contacted VW by online chat and explained to them, no avail they will not warranty it even though the dealership told me its a known issue because they weren't properly heat treated. This sounds like pure negligence on VW's behalf as if they already didn't learn after a multi billion dollar emissions scandal. The spring is broke and I got no where, when I showed the guy the info in the online chat about the 90 complaints of broken springs filed he ended the chat on me which includes my year and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436880October 15, 2021
ELECTRICAL SYSTEM:HORN
Horn stopped working. Then started again and stopped again over period of few days. Currently working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425160July 16, 2021
SUSPENSION
7/3/21 Just parked at corner store about 1/2 mile from home when I heard a very loud bang, like a tire exploding on the rear passenger side of vehicle. I got out of the car to inspect the tire and saw that it had not exploded. I then looked under the car next to the wheel and noticed that the coil spring had broken. I removed the broken piece of spring, but the car was sagging on the rear passenger side corner. Through an internet search I noticed several other 2014 VW Jetta Sportswagens having the same problem and that there has been recalls of other VW vehicles of later dates due to coil springs breaking from faulty manufacturing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422730June 29, 2021
FUEL SYSTEM, GASOLINE:DELIVERY
The contact owns a 2013 Volkswagen Jetta Sportswagen. The contact stated that after refueling the vehicle, it was discovered that fuel was leaking from the vehicle. Upon inspection, it was discovered that the fuel tank coupler located between the fuel tank and exhaust pipe had failed to cause the fuel tank to leak fuel. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The approximate failure mileage was 210,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414557April 30, 2021
SERVICE BRAKES
VOLKSWAGEN KNOWS THEY HAVE A PROBLEM WITH THEIR ABS MODULE BUT REFUSE TO CORRECT IT. THIS HAS BEEN GOING ON FOR YEARS. CODES: 01130 ABS OPERATION NOT A PLAUSIBLE SIGNAL. THEY NEED TO RECALL!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404588March 23, 2021
SUSPENSION
AFTER HEARING A CLUNK IN THE FRONT DRIVER SIDE SUSPENSION AND A VISUAL INSPECTION, I DISCOVERED MY COIL SPRING HAD BROKE AND WAS NO LONGER AVAILABLE SEATED PROPERLY IN ITS PERCH ON THE STRUT. AFTER DOING SOME RESEARCH OF VARIOUS ONLINE FORUMS AND GROUPS, THIS SEEMS TO BE A COMMON ISSUE WITH THESE CARS. IT APPEARS THERE IS A RECALL ON SOME NEWER VOLKSWAGENS I THINK THESE CARS NEED TO BE LOOKED AT AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403337March 16, 2021
SERVICE BRAKES
BRAKE SOMETIMES NOT WORKING PROPERLY WHEN THE VEHICLE IS ON LOW SPEED LESS THAN 20 M/H. I FEEL THE FRONT BRAKE IS NOT WORKING SOMETIMES. I VISIT THE CAR REPAIR CENTER AND THEY SAID IT IS FINE. BUT I READ THE SAME ISSUE ON THE INTERNET FORUM. THEY HAVE CHANGED THE BRAKE OIL OR MASTER CYLINDER OR BRAKE ROTOR AND DISK BUT THEY JUST SPENT MONEY AND NOTHING IMPROVED. I NEED YOUR HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397193February 21, 2021
SUSPENSION
I HAD TO HAVE ALL FOUR SPRINGS REPLACED BECAUSE THEY WERE BROKEN. I'VE SEEN MANY COMPLAINTS ABOUT THE SAME PROBLEM. THIS IS A KNOWN PROBLEM WITH VW. WHY ARE THEY NOT ADDRESSING THIS? THE CAR HAD ABOUT 89 THOUSAND MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395867February 12, 2021
STRUCTURE:BODY
PANARAMIC ROOF TOP LEAKING. THIS VIN ISN'T COVERED BY THE RECALL THAT IS OUT BUT IT IS AFFECTED BY THE SAME ISSUES AS THE RECALL FOR 2015 AND UP MODELS. PANARAMIC ROOF TOP LEAKS IN DRAIN TUBES CAUSING SAFETY CONCERNS DUE TO FOG AND DAMAGE TO AIRBAG UNIT VEHICLE STATIONARY. I HAVE ATTACHED THE RECALL FOR THE OTHER MODEL BUT MY CAR IS AFFECTED EXACTLY THE SAME AND SHOULD BE COVERED BY THE RECALL AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388609January 17, 2021
AIR BAGS, SERVICE BRAKES, STEERING
74K MILES . CAR WAS PARKED FOR SEVERAL HOURS, THEN STARTED THE CAR & AIR BAG LIGHT , TRACTION AND STABILITY WARNING LIGHTS WERE ON. NOTICED ALL STEERING WHEEL CONTROLS DID NOT WORK. HORN AND MEDIA CONTROLS. AFTER DRIVING THE CAR A CLICKING NOISE STARTED COMING FROM THE STEERING WHEEL WHEN TURNING. *CALLED VOLKSWAGEN USA AND THEY SAID IT IS NOT A RECALL ON MY CAR LOOKED UP THAT IT IS COMMON PROBLEM FOR MY CAR AND THE WAS A RECALL FOR THE SAME CAR AN SIMILAR MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387673January 12, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
DPF LIGHT CAME ON AND WENT OFF AND THEN CAME ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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