Toyota Sienna Complaints

9,048 consumer complaints on file.

#11298574January 11, 2020
AIR BAGS
2009 TOYOTA SIENNA WITH 134K MILEAGE HAS SRS WARNING LIGHT ON ALL OF A SUDDEN AND STAYS ON. TOYOTA DEALER WOULD CHARGE ME FOR DIAGNOSING AND CHARGE ME IF ANY FURTHER JOBS NEED TO BE DONE. SHOULDN'T THIS BE RECALLED AND HANDLED WITHOUT ANY CHARGE TO OWNERS AS IT'S MATTER OF SAFETY ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297477January 6, 2020
ENGINE
AS I WAS DRIVING THE VAN, I NOTICED A SMELL LIKE BURNING RUBBER, ALTHOUGH ALL GAUGES WERE NORMAL AND NO CHECK ENGINE LIGHT WAS ON. SINCE I WAS CLOSE TO HOME, I PULLED INTO THE GARAGE AND NOTICED SMOKE COMING FROM UNDER THE HOOD AND A TRAIL OF OIL ON THE DRIVE WAY. WITHIN A FEW MINUTES, THERE WAS A LARGE PUDDLE OF OIL UNDER THE VEHICLE AS WELL. I HAD IT TOWED TO THE MECHANIC AND WAS TOLD THE OIL COOLER HOSE HAD BROKEN. THE MECHANIC SAID IF I HAD DRIVEN IT TO THE SHOP, I LIKELY WOULD HAVE RUINED THE ENGINE BECAUSE THE OIL LOSS WAS SO SIGNIFICANT (OUT OF 5 QUARTS, ONLY .25 WAS REMAINING). THE MECHANIC ALSO SAID THAT TOYOTA WAS AWARE OF THIS ISSUE BUT DID NOT ISSUE A RECALL, EVEN THOUGH THE REPLACEMENT HOSES ARE NOW STEEL AND NOT RUBBER. THIS IS A SAFETY ISSUE AS THE ENGINE COULD HAVE SEIZED UP WHILE RUNNING (DUE TO THE QUICK LOSS OF OIL) CAUSING POTENTIALLY SERIOUS ACCIDENT AND INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296682January 2, 2020
UNKNOWN OR OTHER
THE CABLE TO THE PASSENGER SIDE AUTOMATIC DOOR SNAPPED. THE PASSENGER SIDE AUTOMATIC DOOR IS NOW MANUAL DUE TO EXORBITANT COST OF REPAIRS. IT WAS DISCOVERED WHEN THE VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292449January 1, 2020
ELECTRONIC STABILITY CONTROL (ESC)
CAR ENGENDERS SELF BRAKING AND CUTTING POWER OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292250December 31, 2019
STEERING
2012 TOYOTA SIENNA DEVELOPED A "CLUNK" IN STEERING SYSTEM WHILE TURNING FROM A STOPPED POSITION. THE CLUNK CAN BE FELT THROUGH BOTH THE STEERING WHEEL AND FLOOR. THIS IS CAUSED BY A WELL-KNOWN SAFETY PROBLEM TOYOTA HAS HAD WITH SEVERAL OTHER MODELS INCLUDING RAV4, HIGHLANDER, AND CAMRY (SOME OF WHICH HAD RECALLS). TOYOTA IS PUSHING THE COST OF THEIR MISTAKES ON ITS CUSTOMERS. THIS IS AN ONGOING PROBLEM, ALONG WITH OTHERS, WITH TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291343December 26, 2019
STEERING
THE STEERING SEIZED UP ON MY 2016 TOYOTA VAN WHILE STOPPED AT A TRAFFIC LIGHT. I HAD TO GET THE VEHICLE TOWED. THERE ARE ONLY 20904 MILES ON THE ODOMETER. TOYOTA SAYS MY WARRANTY IS EXPIRED. TOYOTA SAYS I WILL NEED A NEW STEERING ASSEMBLY, WHICH I WILL HAVE TO PAY IS FOR $3200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290904December 23, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I WAS DRIVING MY MINIVAN GETTING IN THE HIGHWAY WHEN IT JUST STOP RUNNING PERIOD IN THE MIDDLE OF THE ROAD. I COULD HAVE BEEN DEAD BY NOW SPECIALLY IN A HIGHWAY. LUCKILY, I WAS ABLE TO PULL TO THE SIDE VERY QUICK WHEN CAR DIED ON ME. I HAD TO PAY A TOW TRUCK TO TAKE MY VEHICLE HOME NOW TOYOTA DOES NOT WANT TO FIX IT. ALSO, SLIDING DOOR WON'T CLOSE. WHEN PRESSING DOOR BUTTON TO CLOSE, DOOR SLIDES RIGHT BACK. IT DOES NOT MAKE IT ALL THE WAY TO BE ABLE TO LOCK THE DOOR. THIS HAPPENED WHILE PASSENGER WAS GETTING IN THE VEHICLE WAS WE WERE NOT ABLE TO LOCK THE DOOR. I WAS PARKED ON THE STREET. UNFORTUNATELY, I DID NOT TAKE ANY PICTURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290907December 23, 2019
POWER TRAIN
THE REAR DIFFERENTIAL BEARING STARTED MAKING A GREAT DEAL OF NOISE PROPORTIONAL TO SPEED OF VEHICLE. THIS IS A SAFETY PROBLEM. PART MUST BE REPLACED AT COST OF NEARLY $3,000. VEHICLE ONLY HAS 65,000 MILES AND IS ONLY 2 MONTHS OUT OF WARRANTY. RESEARCH I HAVE DONE REVEALS THAT THIS IS A COMMON PROBLEM WITH THIS VEHICLE. THE DEALER HAD THE PART IN STOCK, WHICH ALSO SUGGESTS THAT THIS IS A COMMON PROBLEM. A RECALL WAS DONE FOR RAV4. A RECALL SHOULD BE DONE FOR THE SAME ISSUE FOR THE SIENA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290971December 23, 2019
WHEELS
SINCE 2004 TOYOTA HAS KNOWN THAT SIENNA AWD DAMAGE RUN-FLAT-TIRES (RFT) RAPIDLY AND NEVER REACH OR CLOSE TO 60,000 MILES OF THE LIFE OF TIRES WARRANTY. TOYOTA SHOULD FIX THIS PROBLEM THEN OR WARN THEIR CUSTOMER BEFORE THE PURCHASING (SEE THE ATTACHED DOCUMENT OF A CLASS ACTION). I PURCHASED SIENNA VAN AWD FROM L&S DEALER IN BECKLEY WV, THE SALESMAN NEVER TOLD ME ABOUT THE TIRES PROBLEM WILL BE WORN OUT COMPLETED WITHIN 30,000 MILES, BUT STATE THAT 60,000 MILES INCLUDED TIRES FOR ALL POWER TRAINED AFTER I NOTICED THAT THE VAN DO NOT HAVE SPARE TIRE. WHEN I BROUGHT VAN FOR TIRES WARRANTY FROM FIRESTONE CORPORATE SERVICE CENTER AND THEY TOLD ME THE SIENNA IS TOO HEAVY TO USE THIS TIRES. I HAVE TO PAY THE PARTIAL USAGE OF 60,000 MILES WARRANTY. THE BIG PROBLEM IS THE TIRES OF MY VAN CUPPED AND MAKING ROAMING NOISE WHEN ONLY 10,000 MILES WHICH MAKE DRIVING VERY UNCOMFORTABLE, DEFEATED THE PURPOSE WHAT I PAID FOR. THIS IS ABNORMAL FOR VAN OR ANY CAR THAT DAMAGES THE TIRES SO BADLY. THE OTHER PROBLEM IS THE VAN ACTS JERKING SOME TIMES WHEN I CHANGE LANE IN HIGHWAY. THIS IS VERY DANGEROUS. AT 29,000 MILES TOYOTA AUTHORIZED SERVICE CENTER TOLD ME THE TIRES CUPPED BADLY TO STEEL BELT, AFTER PARKED THE VAN FOR 1 MONTH I DECIDED TO PAY TO REPLACE TIRES (SEE ATTACHED PICTURE FOR THE CUPPED TIRES). I WOULD LIKE TOYOTA TO RESOLVE THE ISSUES -- REPAIR OR REPLACE THE EQUAL VALUE VAN BUT NOT AWD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289780December 18, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHEN DRIVING AT SPEEDS OF 38 MPH OR MORE AND TURNING THE STEERING WHEEL/TIRES, THE VSC WARNING ALARM WILL GO OFF. WHEN THIS HAPPENS, THE CARS AUTOMATICALLY BRAKES. THIS HAPPENS WHEN THERE ARE NO PROBLEMS WITH THE DRIVING CONDITIONS. THE SEVERITY OF THE BRAKING AND LENGTH OF ALARM VARY. IT IS ESPECIALLY PROBLEMATIC ON TIGHT TURNS. IT DOES NOT MATTER WHETHER YOU ARE GOING UPHILL, DOWNHILL, OR TURNING ON A FLAT ROAD. WE DO NOT KNOW WHAT IS CAUSING THIS UNSAFE ISSUE. WE HAVE TRIED TURNING OFF THE TRAC. IT MADE NO DIFFERENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289579December 17, 2019
POWER TRAIN
WHEN ACCELERATING VEHICLE MAKES LOUD HUMMING NOISE. STOPS WHEN YOU TAKE YOUR FOOT OFF THE GAS. I WAS TOLD IT IS THE REAR DIFFERENTIAL. I HAVE READ MANY COMPLAINTS ABOUT THIS FAULTY PART. WHY IS THIS NOT BEING INVESTIGATED? $2000 REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289614December 17, 2019
UNKNOWN OR OTHER
UNINTENDED ACCELERATION PROBLEM. TWO EPISODES, MONTHS APART, BOTH AT VERY LOW SPEED. WAS STOPPED BEHIND TWO CARS. TWO CARS IN FRONT STARTED UP TO GO THROUGH INTERSECTION. I TOOK MY FOOT OFF THE BRAKE AND MOVED IT TO THE GAS PEDAL. CAR STARTED UP NORMALLY. THEN A CHILD PUSHED TO CROSSWALK SIGNAL WHICH STARTED TO FLASH. I MOVED MY FOOT TO THE BRAKE PEDAL, AND THE CAR STARTED SLOWING DOWN NORMALLY, BUT THEN THE CAR SUDDENLY LURCHED FORWARD. BOTH I AND THE PASSENGER THOUGHT WE HAD BEEN REAR-ENDED (BUT THERE WAS NO CAR BEHIND). IT WAS A SIMILAR FEELING TO WHEN THE CRUISE CONTROL KICKS IN TO ACCELERATE, BUT NO CRUISE CONTROL HAD BEEN ACTIVATED. I TOOK MY FOOT OFF THE BRAKE AND SLAMMED IT BACK ON THE BRAKE, AND THE CAR STOPPED. THE PREVIOUS EPISODE HAD A SIMILAR SERIES OF EVENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289742December 17, 2019
STRUCTURE:BODY
TL* THE CONTACT'S MOTHER OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE OF THE DASHBOARD HAD A DEEP CRACK. THE CONTACT WAS UNAWARE IF A WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO VICTORY TOYOTA (LOCATED AT 5 HEITZINGER PLAZA, SEASIDE, CA 93955, (831) 393-3020) WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 234,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289262December 16, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
DRIVING 35-55 MPH AND GOING AROUND (USUALLY) A LEFT CURVE ON THE HIGHWAY OR INTERSTATE, VAN SUDDENLY BRAKES, SWERVES, AND TRACTION CONTROL/VEHICLE STABILITY CONTROL LIGHT POPS ON. WHOLE EPISODE LASTS A SECOND OR TWO, THEN ITS FINE. IT WONT HAPPEN AGAIN FOR THE DURATION OF THE TRIP. I ONLY DRIVE THE VAN ON WEEKENDS, AND IT HAS HAPPENED THREE TIMES IN THE PAST TWO WEEKS. IT HAS NEARLY CAUSED A SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289175December 15, 2019
STRUCTURE:BODY
THE AUTOMATIC CLOSURE ON THE REAR SLIDING DOOR DOES NOT CLOSE AND LOCK THE DOOR IN PLACE. THE SENSOR BEEPS BUT ALLOWS YOU TO DRIVE EVEN THOUGH THE DOOR IS NOT SHUT ALL THE WAY AND LATCHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288762December 12, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
OUR 2016 TOYOTA SIENNA SPONTANEOUSLY CAUGHT FIRE WHILE PARKED IN OUR DRIVEWAY AFTER RETURNING FROM A SHORT DRIVE. AFTER PULLING INTO OUR DRIVEWAY AND SHUTTING OFF THE IGNITION, MY WIFE SMELLED SMOKE AS SHE WAS EXITING THE PARKED VEHICLE. THIS SMOKE INTENSIFIED AND QUICKLY ACCELERATED BECOMING AN ENGINE COMPARTMENT FIRE. SHE CALLED FOR ME & THEN CALLED 911; BUT IN THE BRIEF MOMENTS IT TOOK ME TO GRAB A FIRE EXTINGUISHER, THE FIRE FURTHER INTENSIFIED WITH SIZABLE FLAMES ERUPTING OUT FROM AROUND THE HOOD, FRONT GRILL & UNDERNEATH THE VEHICLE. I USED UP 2 FIRE EXTINGUISHERS WITHOUT ANY SIGNIFICANT EFFECT. I DID NOT HAVE ANY PROTECTIVE SAFETY GEAR SO AFTER HEARING SEVERAL SMALL EXPLOSIONS COMING FROM UNDER THE HOOD & FEARING MORE EXPOSURE TO NOXIOUS FUMES, I DECIDED TO ABANDON MY ATTEMPTS TO EXTINGUISH THE FIRE. THE FIRE DEPT. ARRIVED WITHIN A FEW MINUTES AND WERE ABLE TO PUT THE FIRE OUT; HOWEVER, THE FIRE PROGRESSED THROUGH THE INITIAL ATTACK AND ENTERED THE PASSENGER COMPARTMENT CAUSING SEVERE DAMAGE TO THE ENTIRE VEHICLE (SEE ATTACHED PHOTOS). THE SIENNA IS COMPLETELY DESTROYED. FORTUNATELY, THERE WERE NO INJURIES. I HAVE BEEN MADE AWARE OF MULTIPLE INCIDENTS OF ENGINE FIRES IN TOYOTA SIENNAS IN THIS & OTHER CLOSELY RELATED MODEL YEARS (2014-2017). SEE: NHTSA ID NUMBER: 11010601. I CAN ALSO SUPPLY YOU WITH SOME ADDITIONAL MEDIA ACCOUNTS OF OTHER TOYOTA SIENNA ENGINE FIRE REPORTS. OUR SIENNA WAS ROUTINELY MAINTAINED AS PER MANUFACTURER'S RECOMMENDATIONS & WAS LAST SERVICED ON 9/13/2019 (SEE ATTACHED SERVICE RECEIPT). THE VEHICLE HAD APPROX. 35K MILES ON IT & EXHIBITED NO PRIOR SIGNS OF TROUBLE, CHANGE IN PERFORMANCE OR WARNING INDICATOR LIGHTS. WE DID HAVE AN UNRESOLVED PROBLEM WITH AUTOMATIC SIDE DOORS NOT OPERATING PROPERLY AFTER A RECALL REPAIR; HOWEVER, THE LOCAL TOYOTA DEALER SERVICE DEPT. COULD NOT IDENTIFY A PROBLEM AFTER MULTIPLE SERVICE COMPLAINTS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11288561December 11, 2019
STEERING, WHEELS
THE VAN HAS EXTREME OUTER TIRE WEAR ON THE FRONT OF THE VEHICLE. DRIVER'S SIDE FRONT SEEMS TO BE TO WORST. TIRES ARE BEING ROTATED AT RECOMMENDED INTERVALS (5000-6000MI) AND AN ALIGNMENT CHECK AND ADJUSTMENT IS DONE AT THE SAME TIME. 60,000MI RATED TIRES ARE LASTING 10,000-15,000MI BEFORE REQUIRING REPLACEMENT AND CAUSING VERY POOR TURNING/STEERING, EXCESSIVE STEERING WHEEL VIBRATION AND PULL, AND DRAMATICALLY INCREASED HYDROPLANING IN MILD RAIN CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287814December 9, 2019
POWER TRAIN
MY 2012 SIENNA AWD XLE HAS 103K MILES AND HAS A WHIRRING NOISE COMING FROM THE REAR DIFFERENTIAL AREA FOR A WHILE NOW. THE PITCH AND VOLUME IS PROPORTIONAL TO SPEED AND IS LOUDER AS SPEED INCREASES. MY RESEARCH TELLS ME THIS IS A COMMON DEFECT WITH THE COUPLING BEARINGS IN FRONT OF THE REAR DIFFERENTIAL. IT SEEMS THAT RAV4 OWNERS GOT A RECALL FOR THE SAME ISSUE, BUT SIENNA OWNERS DID NOT. TOYOTA HAS REDESIGNED THIS PART ON LATER MODELS TO AVOID THE ISSUE. HOPE YOU CAN GET THIS RESOLVED. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287531December 6, 2019
SEAT BELTS, UNKNOWN OR OTHER
1) SEATBELT TWISTS AND GETS JAMMED IN THE GUIDE NEAR THE RETRACTOR. SEAT BELT PULLS OUT, BUT THEN WILL NOT RETRACT AS IT IS WEDGED IN THE GUIDE.THIS HAS HAPPENED NUMEROUS TIMES, BUT NOW IT IS QUITE WEDGED. AND UNUSABLE AT THE MOMENT. 2) CABLE THAT PULLS THE SIDE DOOR OPEN AND CLOSED HAS RUSTED AND BROKEN. THIS WAS SUBJECT TO A TOYOTA VOLUNTARY SERVICE CAMPAIGN, BUT MY PROBLEM STARTED AFTER THE EXPIRATION OF THE SERVICE CAMPAIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283164December 1, 2019
UNKNOWN OR OTHER
WHILE DRIVING ON THE HIGHWAY ON A SLIGHT CURVE ON DRY PAVEMENT THE SLIP INDICATOR LIGHT WOULD COME ON AND THE ALARM SOUND EVENTUALLY CAUSING THE BRAKES TO ENGAGE AND THE CAR TO JERK ON ITS OWN WITHOUT WARNING. THIS HAPPENS SO OFTEN THAT IT'S DANGEROUS TO DRIVE THE VAN WITH MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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