Toyota Sienna Complaints

9,048 consumer complaints on file.

#765328August 7, 2002
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
RIGHT SLIDING DOOR HAS HAD MULTIPLE FAILURES OVER A FOUR YEAR PERIOD. RIGHT SLIDING DOOR LATCH FAILED, THE DOOR WOULD NOT REMAIN OPEN CAUSING A SAFETY HAZARD FOR PASSENGERS ATTEMPTING TO GET IN OR OUT. CABLE FOR DOOR FAILED, RESULTING IN DOOR BEING UNABLE TO BE OPENED AT ALL FROM INSIDE OR OUTSIDE. INSIDE DOOR PUSH BUTTON WOULD NOT WORK INTERMITENTLY, DOOR COULD NOT BE OPENED. EXTERIOR DOOR HANDLE WOULD NOT WORK INTERMITTENTLY, UNABLE TO OPEN DOOR. INTERIOR DOOR LOCK ASSEMBLY WOULD MIGRATE INTO DOOR HANDLE, UNABLE TO UNLOCK DOOR EXCEPT WITH BUTTON ON DRIVERS DOOR. EXTERIOR DOOR HANDLE BROKE INTO TWO PIECES. ALL PROBLEMS HAVE BEEN CORRECTED SO FAR, ALTHOUGH SOME WERE OUT OF WARRANTY AND WERE PAID FOR OUT OF POCKET. AM WAITING FOR RESPONSE FROM TOYATO MOTOR CORP REGARDING REIMBURSEMENT FOR REPAIRS TO DEFECTIVE DOOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015650August 6, 2002
TIRES:TREAD/BELT
ORIGINAL TIRES, DOTW2VF239 ON INFINITI, FOREST, ST P21565R15. DRIVER'S FRONT TIRE COMPLETELY DEFLATED WHILE DRIVING. PASSENGER'S SIDE FRONT TIRE WAS SHOWING PREMATURE SEPARATION. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566973July 30, 2002
STRUCTURE:BODY:BUMPERS
THE CONSUMER BACKED INTO A RETAINING WALL AT 2 MPH AND DAMAGED THE REAR BUMPER. THE CONSUMER STATED THAT THE DESIGN OF THE BUMPER WAS INADEQUATE FOR THE PURPOSE IT WAS INTENDED AND THE MANUFACTURER SHOULD BE PARTLY RESPONSIBLE FOR THE DAMAGE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566772July 26, 2002
STEERING:RACK AND PINION
THE CONSUMER STATED THAT THE POWER STEERING RACK WAS DEFECTIVE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764553July 22, 2002
CHILD SEAT
TRYING TO REPORT A FAILURE OF A CHILD SAFETY SEAT. PLEASE ADVISE PROCESS TO DO SO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8013858July 15, 2002
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
SEAT BELT LOCKED IN PLACE AND DID NOT LET THE CHILD OUT OF THE SEAT. CONSUMER CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764079July 11, 2002
STRUCTURE:BODY:TRUNK LID
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763864July 6, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
OUR DEALERSHIP HAS ONE PERSON DOING THE WORK WHICH THREE DID AT MY GIRLFRIEND'S OLD DEALERSHIP; THEY KEEP TELLING US TO "KEEP A LOG" OF PROBLEMS. SHE WENT IN AND TOLD THEM THE CAR HAD TO BE FIXED; THEY SAID OKAY, AND IT SAT FOR A WEEK WHILE THEY ORDERED PARTS WHICH WE THOUGHT THEY ALREADY WOULD HAVE IN, DUE TO OUR PREVIOUS/NUMEROUS COMPLAINTS. SO NOW IT'S GOING _BACK_ IN MONDAY MORNING, ALTHOUGH THEY CONTINUE TO INSIST THEY DON'T THINK THEY HAVE PARTS FOR THE INSIDE DOOR LOCKS; SHE'S GOING TO ASK THEM ABOUT IT. IT IS VERY FRUSTRATING TO HAVE THE DEALERSHIP SAY "WE DON'T HAVE THE PARTS" AND/OR "KEEP A LOG" WHEN TOYOTA MUST HAVE THE PARTS -- IT'S THEIR VEHICLE!! -- AND WE DON'T NEED TO. 1 QT. OF OIL PER EVERY 100 MILES TRAVELLED FOR THE LAST SIX-TWELVE MONTHS IS INSANE. AND TOYOTA CONTINUES TO INSIST THAT IT'S FROM "LACK OF MAINTENANCE" WHEN THE OIL CHANGES WERE DONE PRIMARILY AT DEALERSHIPS IN MI AND FL ... DOES NOT SIT WELL WITH ME. PLEASE CONTACT ME RE: ANY DEVELOPMENTS PERTAINING TO THE SIENNA ... THANKS!! -- GEORGE SEGER, (231) 932-9501. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763765July 2, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE RIGHT SLIDING DOOR OF THE 2000 SIENNA HAS A BIG PROBLEM WITH THE LOCK. MOST OF THE TIME, THE INSIDE LOCK GETS STUCK FROM THE INSIDE AND THERE IS NO WAY THAT THE PASSENGER CAN GET OUT THAT DOOR. AND IT TAKES TIME BEFORE IT GETS FIXED -- MORE OFTEN THAN NOT I HAVE TO CONTEND MYSELF MOVING THE CAR WITHOUT THE BENEFIT OF THE RIGHT SIDE DOOR SLID CLOSED, BUT NOT LOCKED. THIS IS NOT SAFE, ESPECIALLY FOR A PARENT LIKE ME WITH PASSENGER KIDS. ALSO, THE SIENNA HAS BEEN GOING BACK AND FORTH TO THE TOYOTA SERVICE CENTER FOR THE "UNUSUAL NOISE" BECOMING APPARENT ESP. WHEN THE CAR ACCELERATES FROM 0-30 MPH. I HAVE REPORTED THE NOISE WHEN I HAD MY BELTS CHANGED, TRANSMISSION FLUID FLUSHED, AND POWER STEERING BELT REPLACED -- BUT THE NOISE IS STILL THERE AFTER THE SERVICE AND AFTER IT COSTS ME $400.00! THEN I BROUGHT THE CAR BACK TO THE SHOP AND AFTER VISUALLY CHECKING IT, THE SERVICE GUY AT TOYOTA OF TEMECULA VALLEY SAID THAT MY TRANSMISSION IS THE PROBLEM AND IT HAS TO BE REPLACED FOR $3,500.00 + TAX!! I ASKED HOW COME - CONSIDERING THAT THE CAR OBSERVES THE MAINTENANCE SCHEDULE RIGIDLY, NO ROUGH DRIVING, OILS/FILTERS CHANGED REGULARLY, FLUIDS FLUSHED-DRAINED-REFILLED PROPERLY, ETC. I EVEN HAVE A LIFETIME ALIGNMENT THAT IT GETS REGULARLY CHECKED AND BROUGHT BACK TO SPECS. THE SERVICE GUY SAID THAT "IT IS A COMMON PROBLEM WITH ALL SIENNAS" AND IT IS NO LONGER SURPRISING FOR THEM. I CHECKED ON THE REVIEWS AND FEEDBACKS AND TO MY SURPRISE, OTHER SIENNA OWNERS HAD THEIR TRANNYS REPLACED 2-3 TIMES ALREADY, THE VAN WILL EMIT THE SAME NOISE EVEN IF IT GETS FIXED, TRANNYS ACT OUT EVEN AT 15,000 MILES! MY CONTENTION IS THAT IS THE SERVICE SHOPS OF TOYOTA ARE ALREADY AWARE OF THAT PROBLEM, HOW COME IT DOESN'T GET RECALLED AND LET THEM FIX THE PROBLEM BEFOREHAND? I AM A SINGLE PARENT AND GETS NO CHILD SUPPORT FROM ANYBODY -- AND FOR A YOUNG CAR LIKE MINE IN YEARS AND VERY WELL MAINTAINED AND DEAL WITH A BIG TRANNY PROBLEM INSTANTLY REQUIRING BIG CASH, I FIND IT UNFAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763538June 26, 2002
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
HI, I WAS OPENING THE TRUNK TO MY MINI VAN. IT IS A HORIZONTAL LATCH AND REQUIRES A SQUEEZE TO BE OPENED. UPON SQUEEZING, SOMETHING THAT FELT LIKE BRITTLE PLASTIC, SNAPPED AND BROKE. NOW THE DOOR CAN'T BE OPENED. THE QUOTE TO FIX IT IS $257. I DID NOT USE ANY MONUMENTAL FORCE TO OPEN THE DOOR, JUST A SMALL SQUEEZE. IT SEEMED TO BE A CHEAP PART THAT SNAPPED. I WONDER IF THIS HAPPENS OFFICE. THE SERVICE MANAGER SAID SHE THOUGHT THEY HAD REPAIRED ONE OTHER DOOR WITH THIS PROBLEM. OPEN THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011725June 13, 2002
TIRES:TREAD/BELT
FIRESTONE FR680, P205/70R15, DOT UNKNOWN, ORIGINAL EQUIPMENT ON A 1998, TOYOTA SIENNA WITH 28000 MILES. WHILE DRIVING 65-70 MPH, REAR PASSENGER TIRE EXPERIENCED TREAD SEPARATION. REAR DRIVER SIDE TIRE WAS ALSO SHOWING SIGNS OF TREAD SEPARATION.*AKJG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011541June 11, 2002
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHILE DRIVING OVER RAILROAD TRACKS AT 20 MPH SLIDING DOOR FLEW OPEN. DEALER CONTACTED. FEEL FREE TO PROVIDE ANY FURTHER INFOMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762460May 30, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SIENNA ENGINE SEIZED WHILE TRAVELING ON INTERSTATE 75. WE HAD JUST HAD THE OIL CHANGED PRIOR TO LEAVING TO GO ON VACATION. TOYOTA BLAMED US FOR THE PROBLEM: SAID IT WAS DUE TO LACK OF VEHICLE MAINTENANCE DESPITE OUR FURNISHING PROOF OF REGULAR OIL CHANGES. COST OF REPLACEMENT ENGINE WAS ESTIMATED @ APPROX. $5000. WE COULD NOT PAY FOR THE REPAIRS AND TOYOTA WOULD NOT COVER THEM. VAN WAS REPOSESSED BY OUR FINANCE COMPANY. WE HAD TO TAKE OUT A HOME EQUITY LOAN TO PAY OFF THE BALANCE OF $6,000 OWED TO OUR FINANCE COMPANY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762428May 29, 2002
STRUCTURE:BODY:DOOR
POWER SLIDING DOOR WILL NOT CLOSE. WHEN PUSHED BY HAND, THE SAFETY MECHANISM ENGAGES AND RE-OPENS THE DOOR. I HAVE DISENGAGED POWER TO DOOR USING DASHBOARD SWITCH. WILL BRING IN FOR REPAIR LATER THIS WEEK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010499May 28, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
WHILE VEHICLE WAS IN REVERSE APPLIED BRAKES AND IT WOULD NOT STOP. VEHICLE ROLLED DOWN HILL. DEALER CONTACTED. PLEASE ADD VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010240May 21, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE VEHICLE WAS IN PARK POSITION AND KEY WAS IN IGNITION VEHICLE WENT OUT OF PARK INTO REVERSE, AND VAN RAN INTO A TREE BEFORE COMING TO A STOP. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#762075May 19, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE ENGINE NEEDS REPLACING, APPARENTLY SLUDGE AND THE DEALER/MANUFACTURER IS TRYING TO BLAME ME FOR SLOPPY MAINTENANCE. I WAS AT THE DEALER IN 5/01 FOR A MAJOR MAINTENANCE WHICH INCLUDE ENGINE FLUSH, ETC. $550. AND SINCE I HAVE BEEN BACK IN 8/01 AND 1/02 FOR DIFFERENT ISSUES AND WAS NEVER ASKED TO PERFORM ADDITIONAL MAINTENANCE OR WARNED THAT I SHOULD BE CAREFUL, ETC. I'M AWARE THAT I HAVE PERFORMED OIL & FILTER CHANGES SUBSEQUENT TO THE 5/01 MAJOR MAINTENANCE BUT I'M HAVING TROUBLE FINDING THE EVIDENCE, IN PART BECAUSE I MOVED AROUDN 9 MO. AGO AND STILL HAVEN'T QUITE SETTLED IN COMPLETELY. BASED ON MY SEARCH IN THE INTERNET THE MANUFACTURER HAS APPARENTLY CONCEDED ABOUT A MONTH AGO THAT THERE IS A PROBLEM AND IS PAYING FOR THE REPAIRS BUT APPARENTLY PUERTO RICO HAS NOT HEARD ABOUT THIS SINCE THEY ARE MAKING ME JUMP THROUGH HOOPS TO PROVE THE ADEQUATE MAINTENANCE IN ORDER TO MAYBE ACCEPT RESPONSIBILITY. I THINK THIS IS ESPECIALLY SNEAKY SINCE I HAVE BEEN TO THE AUTHORIZED DEALER IN MY NEW AREA TWICE AND WAS NEVER TOLD THAT I SHOULD BE DOING SOMETHING ADDITIONAL TO THE PROBLEM OBSERVED (IN ONE CASE I HAD A CHECK ENGINE LIGHT ON THAT THEY SIMPLY RE-PROGRAMMED). THANKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762008May 17, 2002
TIRES
WE JUST REPLACED 3RD SETS TIRES, INDEPENDENT SHOP HAS TO REPLACE PARTS WHEN DEALER CLAIM NO PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761912May 14, 2002
WHEELS:LUGS/NUTS/BOLTS/STUDS
TWO TIMES I ROTATED THE TIRES AND THE LUG NUTS CRACKED IN TWO. SOME FILL REAL SPOUNGY. I WENT TO TOYOTA DEALER BUT THE WOULD NOT REPLACE THEM, THE SAID THEY WERE TIGHTED TO MUCH. IN 25 YEARS WORKING ON CARS I NEVER SEEN LUG NUTS BREAK. SO I PURCHASE NEW ONE AND RIGHT AWAY I NEW THEY WERE BETTER. SO I SHOWED THEM TO THE SERVICE MANAGER, HE STILL SAID THERE IS NO PROBLEMS. I SAID THERE MUST BE, THE NEW ONES ARE BETTER (MORE THEADS, WT. MORE, & BETTER STEEL ) ALSO TWO LUG NUTS BROKE TAKING THEM OFF.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009809May 14, 2002
STRUCTURE:BODY:DOOR
POWER SLIDING DOOR ON BOTH SIDES OF VEHICLE JAMMING, CAN'T OPEN DOOR FROM INSIDE OR OUTSIDE, EVEN WHEN TRYING MANUALLY IT WILL NOT OPEN. DEALER CONTACTED. PLEASE ADD VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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