Toyota Sienna Complaints

9,048 consumer complaints on file.

#10121664May 20, 2005
TIRES
2004 TOYOTA SIENNA ALL WHEEL DRIVE LE-BRIDGESTONE B380 RUN FLAT TIRES ARE RATED FROM THE MANUFACTURER FOR UP TO 50 MILES DISTANCE AFTER GOING FLAT WHILE TOYOTA CLAIMS THAT THE VEHICLE CAN BE DRIVEN FOR UP TO 100 MILES AFTER GOING FLAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121703May 20, 2005
STEERING
SINCE PURCHASE, VEHICLE STEERING HAS EXCESSIVE "PLAY", WHICH REQUIRES TOO MANY STEERING CORRECTIONS, ESPECIALLY UNDER WINDY CONDITIONS. CONDITION IS MOST OBVIOUS AT HIGHWAY SPEEDS. THERE HAS BEEN NO "FAILURE" PER SAY, BUT SUCH INFORMATION SHOULD BE MADE KNOWN TO OTHER BUYERS. NO "REPAIRS" FOR THIS ITEM HAVE BEEN ATTEMPTED BECAUSE IT UNFORTUNATELY APPEARS TO BE "NORMAL" FOR THIS VEHICLE. SUCH A CONDITION, HOWEVER, SEEMS VERY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115721May 16, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR HATCH IS REVERSING AND COMING BACK DOWN ON ITS OWN WITHOUT PRESSING ON THE REMOTE. THE CONSUMER ANTICIPATES THAT AN INJURY CAN OCCUR BECAUSE IT COMES DOWN WITH GREAT FORCE. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120930May 15, 2005
TIRES, POWER TRAIN:AXLE HUBS
2004 TOYOTA SIENNA ALL WHEEL DRIVES HAVE A SUSPENSION OR DRIVETRAIN ISSUE THAT CAUSES TIRES TO WEAR TO CHORDS ON INSIDE EDGES IN 10 TO 15,000 MILES.VEHICLE CAME WITH RUNFLAT,BRIDGESTONES BR380RUNFLATS AND DEALER REPLACED AT 9,000 MILES DUE TO SEVERE WEAR WITH2256017DUNLOPS,NOW AT 28,000 NO TREAD LEFT INNER,AND REQUIRE REPLACEMENT AGAIN AFTER 9 MONTHS OF DRIVING OBVIOU SLY PROBLEM IS NOT THE MANUFACTER OF TIRE BUT SOMETHING IN DESEIGN OF TRUCK OR AWD SYSTEM,TOYOTA SHOULD RECALL,THIS ISSUE COST APPROX1400.00 IN TIRES FOR ONE SET AND APPARENTLY WILL ONLY LAST A YEAR,TOYOTA SHOULD BE ACCOUNTABLE FOR THIS TIRE WEAR ISSUE ISSUE AND EITHER RETRFIT VEHICLE A SUSPENSION DRIVETRAIN FIX THAT WILL NOT WEAR TIRES,IT SHOULD BE NOTED THAT I HAVE 2 OF THE SAME VEHICLE WITH EXACT SAME PROBLEM,ON BOTH TOYOTA REPLACED THE 1ST SET OF TIRES AT UNDER 11,000 MILES AND BASICALLY SAID TOO BAD IT'S NOT TOYOTA PROBLEM BY THE TIME 2ND SET WERE WORN 10,00 MIES LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120934May 15, 2005
SUSPENSION:FRONT:HUB, TIRES
2004 ALL WHEEL DRIVE TOYOTA SIENNA WEARS TIRES DOWN TO METAL CORDS ON INSIDE EDGES WERE EXTREMELY CHOPPED AT 11,000 MILES AND WORN TO METAL BY THE TIME TOYOTA REPLACED AT 23,000 THIS IS NOT A SAFE CONDITION ,NO ONE CAN EXPECT TO SEE SEPERATED TIRE CORDS AT 23,000 ON ANT PRODUCTION VEHICLE,,VEHICLE CAME WITH DUNLOPS DSST 22560-17 AND WERE REPLACED WITH BRIDGESTONE B380 RUNFLATS AT TOYOTAS EXPENSE .HOWEVER THIS IS A DESIEGN FLAW IN OUR OPINION ,DOES THE ALL WHEEL DRIVE PUSH AND PULL ON SUSPENSION CAUSING TIRE WEAR???,,WE FEELS TOYOTA NEEDS TO RETOFIT SUSPENSION OR COME UP WITH A RUNFLAT TIRE THAT CAN HAVE NORMAL WEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120750May 12, 2005
TIRES
CONSUMER STATES: THE TIRES CAME BRAND NEW WITH THE VAN. THE TIRE CURRENTLY HAVE 25000 MILES AND THE CONSUMER IS CONCERNED THAT THE TIRES ARE NOT SAFE. THE CONSUMER SPOKE WITH SOMEONE AT THE TIRE STORE WHO INDICATED THAT MOST PEOPLE ONLY GET 18000 MILE OUT OF THE TIRES. THE BELTS ARE CURRENTLY SHOWING THROUGH THE TIRE AND THE TIRES ARE STARTING TO MAKE NOISE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120774May 12, 2005
AIR BAGS
DT CONTACT STATES HE WAS DRIVING THE VEHICLE APPROXIMATELY 60 MPH WHEN THE VEHICLE STRUCK ANOTHER VEHICLE, THE AIR BAGS DID NOT DEPLOY. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10120188May 7, 2005
TIRES
TOYOTA SIENNA RUNFLAT TIRES WEAR TO ROD BY 16,000 MILES... STARTED TO HEAR NOISE IN FRONT END TIRES. A LITTLE PULL TO LEFT .VERY JITTERY AT 55+MPH.. PRESSURE SEEMED OK- SO TOOK TO MECHANIC. HE SAID "RUN-FLAT" TIRES COMPLETELY WORN DOWN TO ROD.. BUT GO TRY DEALER SINCE ONLY 16,900 MILES. CALLED TOYOTA SAID NOT THEIR RESPONSIBLITY- TIRE CO.'S WOULDN'T EVEN HELP LOCATE SPECIALTY TIRE SHOP FOR SPECIAL OEM DUNLOP OEM (RUN-FLAT TIRES). TOYOTA GUY ADMITTED THOUGH (ON THE SIDE) THAT IT MAY BE RUN-FLATS AS GETTING MANY COMPLAINTS. WEB INDICATES MANY OF SAME EXPERIENCES AT @15-20,000 MILES. AN ACCIDENT WAITING TO HAPPEN. THEY SHOULD BE RECALLED IMMEDIATELY BEFORE A FAMILY GETS KILLED. NEEDLESS TO SAY WE ARE REPLACING WITH REGULAR TIRES- NO FUN-FLATS. THIS TECHNOLOGY MAY NOT BE READY FOR PRIME TIME AND EVERY ONE IS MAKING IT OEM ALREADY. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117057May 6, 2005
STRUCTURE:BODY:DOOR
POWER SLIDING DOOR MALFUNCTIONED THREE TIMES. THE DOOR MALFUNCTIONED, ALMOST CLOSING THE CONSUMER IN IT. TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD IT NEEDED A NEW MOTOR. *AK THE POWER LIFTGATE GOOR MALFUNCTIONED ONCE CLOSING ON THE CONSUMER'S WIFE. THE VEHICLE WA TAKEN TO THE DEALER WHO INSTALLED A NEW MOTOR. THE POWER SLIDING DOORS FAILED THREE TIMES AND EACH TIME THE MOTOR WAS REPLACED. *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119716May 4, 2005
VISIBILITY:GLASS, SIDE/REAR
CONTACT STATED: DRIVER'S SIDE WINDOW EXPLODED IN A THOUSAND OF PIECES OF GLASS WITH NO APPARENT CAUSE WHILE DRIVING 65-68 MPH ON FREEWAY. JUST DRIVING ALONG AND THE WINDOW EXPLODED WITH NO OUTSIDE DAMAGE EXCEPT THE DAMAGE DONE BY THE GLASS. THERE WERE NO EXTERNAL CAUSES. WAS CHECKED BY A STATE TROOPER. DEALER TOLD CONSUMER THAT THIS WAS RARE, AND HAD HAPPENED AT THE DEALERSHIP ONCE BEFORE. CONFIRMED THAT IT WAS CAUSED BY STRESS ON THE GLASS. THIS WAS BEING FIXED UNDER WARRANTY, AND REPAINTED THE DAMAGED PARTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119149May 3, 2005
TIRES
CONCERNS REGARDING THE FAILURE OF RUN FLAT TIRE EQUIPMENT ON THE 2004 TOYOTA SIENNA.*MR THE TIRES BECAME NOISY BETWEEN 15000 16000 MILES AND THE NOISE BECAME WORSE AS TIME WENT ON. THE TIRES WERE ROTATED PER THE MANUFACTURES SPECS. THE VEHICLE WAS ONE MONTH OUT OF WARRANTY WHEN THE DEALER DETERMINED A PROBLEM EXISTED WITH THE TIRES. THE TIRES HAD TO BE REPLACED AND THE CONSUMER ELECTED TO HAVE REGULAR, NON RUN FLAT TIRES, INSTALLED ON THE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118681April 29, 2005
TIRES:TREAD/BELT
WE PURCHASED A TOYOTA SIENNA 2004 IN NOVEMBER 2003. I WAS TOLD YESTERDAY THAT THE TIRES ARE SO WORN THEY ARE DANGEROUS TO DRIVE ON. THE CAR IS ONLY 17 MONTHS OLD WITH 20.000 MILES. WE HAVE HAD THE CAR IN FOR ALL ITS ROUTINE SERVICES. THE TIRES HAVE BEEN ROTATED 3 TIMES, AIR PRESSURE AND ALIGNMENT IS FINE. CONSUMERS HAVE THE RIGHT TO KNOW BEFORE THEY PURCHASE THIS PRODUCT THAT THE TIRE WILL WEAR DOWN QUICKLY AND COST $1300 TO REPLACE THEM. THREE HUNDRED DOLLARS PER TIRE. BUT MOST IMPORTANT IS THE SAFETY ISSUE. THE CONSUMER IS NOT AWARE THAT THE TIRES CAN WEAR SO QUICKLY AND POSE A HAZARD TO THEMSELVES AND THEIR FAMILY. NEITHER THE TIRE MAKERS(BRIDGESTONE NOR TOYOTA WILL TAKE RESPONSIBILITY. WE ARE HOPING THAT YOU WILL LOOK INTO THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118608April 28, 2005
TIRES:TREAD/BELT
I AM THE OWNER OF A 2004 TOYOTA SIENNA LE AWD VAN. ON APRIL 2, 2005, MY FAMILY AND I WERE ON A TRIP APPROXIMATELY 200 MILES FROM HOME. DURING THAT TRIP, THE LIGHT TO INFLATE THE TIRES CAME ON. WE INFLATED THE TIRES AND THE LIGHT TURNED OFF. THEN, IT CAME ON VERY SOON AFTER THE INITIAL INFLATION. MY HUSBAND TOOK THE CAR TO SEVERAL TIRE PLACES, THEN FINALLY A TOYOTA DEALERSHIP TO TREAT THE PROBLEM. THE DEALERSHIP INFORMED US THAT OUR VAN WAS OUT OF ALIGNMENT AND THAT TWO OF OUR TIRES (THEY ARE OF THE "RUN-FLAT" VARIETY) WERE SEVERELY WORN, ONE EVEN PAST THE WEAR BARS. AT THAT TIME, OUR VAN HAD APPROXIMATELY 20,500 MILES ON IT. WE HAD TAKEN IT FOR REGULARLY RECOMMENDED SERVICING AT A TOYOTA DEALERSHIP IN OUR HOMETOWN, INCLUDING TWO PRIOR EPISODES OF HAVING THE TIRES ROTATED. THE MOST RECENT TIRE ROTATION OCCURRED AT THE 15,000 MILE CHECK-UP. AT THAT TIME, THE DEALERSHIP NOTED NO EXCESSIVE WEAR ON OUR TIRES. IN FEWER THAN 5,000 MILES, APPARENTLY, THE TIRES HAD WORN DOWN BEYOND WHAT IS SAFE. THE CONSEQUENCE WAS THE NEED TO BUY FOUR NEW TIRES AT THE 20,500 MILE MARK. BOTH TOYOTA MOTOR CO. AND OUR LOCAL TOYOTA DEALERSHIP INDICATED TO ME TODAY UPON INQUIRY THAT WE CAN EXPECT ONLY APPROXIMATELY 20,000 MILES FROM THESE TIRES. I AM CONCERNED THAT THESE TIRES CAN WEAR DOWN SO QUICKLY AND FAIL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119253April 27, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 TOYOTA SIENNA EXPERIENCING HESITATION WHEN TRYING TO ACCELERATE. *MR THE PROBLEM WOULD OCCUR WHEN STARTING TO MOVE THE VEHICLE, WHEN THE CONSUMERS REMOVED HIS FOOT AND PLACED IT BACK ON THE THROTTLE, SEVERE HESITATION WOULD OCCUR. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118339April 24, 2005
TIRES:TREAD/BELT
TOYOTA HAS BEEN PLACING DUNLOP SP40'S ON THEIR SIENNA VAN'S AT LEAST FROM 2000 TO 2003. THEY ARE EXTREMELY UNSAFE AND ARE PRONE TO PREMATURE WEAR (LESS THAN HALF OF THEIR 80,000 KILOMETERS. PLEASE REFER TO 1010TIRES.COM UNDER REVIEWS FOR THAT TIRE (VERY NUMEROUS). MY TIRES WERE WORN OVER 75% AT 33000KMS. EVEN PRIOR TO WEAR THEY ARE EXTREMELY UNRELIABLE ESP. IN THE SNOW AND RAIN---I HAD SPUN OUT ON A STRAIGHT STRETCH OF SNOW COVERED HIGHWAY SEVERAL TIMES ENTERING ONCOMING TRAFFIC THE WINTER PREVIOUS. THE SIENNA HAS A HIGH SAFETY RATING BUT IT IS IN FACT AN UNSAFE/HAZARDOUS VEHICLE BY VIRTUE OF THE TIRES PLACED UPON IT. I BELIEVE TOYOTA IS AWARE OF THE PROBLEM BUT WILL NOT ADMIT ANY RESPONSIBILITY. THROUGH MUCH ARGUMENT, GOODYEAR HAS REPLACED THE TIRES WITH NEW ONES GIVING ME 50% OFF (I SHOULDN'T HAVE TO PAY ANYTHING BECAUSE I HAVE BEEN PLACED IN A POSITION OF PURCHASING NEW TIRES WHEN I SHOULD NOT HAVE TO FOR THE NEXT 3-4 YEARS). TOYOTA REFUSES TO COMPENSATE ME THE OTHER 50% AND WILL NOT ADMIT TO THIS UNSAFE (BUT NO DOUBT PROFITABLE) RELATIONSHIP THAT IT HAS WITH DUNLOP/GOODYEAR. THERE IS NO DOUBT IN MY MIND THAT THESE TIRES ARE SUBSTANDARD IF NOT DEFECTIVE AND I AM UPSET THAT DUNLOP/GOODYEAR AND TOYOTA HAD PLACED MY FAMILY IN DANGER BECAUSE OF THEIR ARRANGEMENT. I HAD BOUGHT THE VAN BECAUSE MY WIFE AND I HAD A NEW BABY AND HAD TRUSTED THE SAFETY RATING BOASTED BY TOYOTA (UNAWARE THAT THE SAFETY WAS COMPROMISED BY THE TIRES THAT THEY CHOOSE TO UTILIZE ON THE VAN). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118249April 22, 2005
TIRES
LOWER SIDEWALL OF DUNLOP SP 4000 DSST RUN FLAT TIRE (INSTALLED AS ORIGINAL EQUIPMENT ON 2004 TOYOTA SIENNA XLE AWD MINIVAN) WAS PUNCTURED BY A NAIL. THE VEHICLE WAS DIFFICULT TO DRIVE/HANDLE UNDER THESE CONDITIONS AND WAS BARELY ABLE TO BE DRIVEN TO A TIRE REPAIR FACILITY DESPITE THE FACT THAT VEHICLE OWNER'S MANUAL SAYS THE VEHICLE CAN BE DRIVEN UP TO 100 MILES AT SPEEDS BELOW 50 MILES PER HOUR. BASED ON THIS PRESUMPTION, TOYOTA DOES NOT EQUIP THE VEHICLE WITH A SPARE TIRE. TOYOTA ALSO RECOMMENDS CONTACTING THE DEALERSHIP FOR ASSISTANCE. THERE ARE SEVERAL PROBLEMS ASSOCIATED WITH THIS PHILOSOPHY: (I) NOT HAVING A SPARE TIRE IN THE CASE OF A PUNCTURE SUCH AS THIS HAS THE POTENTIAL TO STRAND THE DRIVER AND PASSENGERS IN A POTENTIALLY DANGEROUS SITUATION; (II) DRIVING THE VEHICLE UNDER THESE CONDITIONS CAN CAUSE FURTHER DAMAGE TO THE VEHICLE AND RISK THE SAFETY OF THE OCCUPANTS; AND (III) SOME TOYOTA DEALERSHIPS (SUCH AS OURS) ARE NOT EQUIPPED TO REPAIR AND/OR REPLACE THESE TIRES. WITH RESPECT TO THE TIRES THERE ARE OTHER PROBLEMS AS WELL: (I) THE TIRES EXPERIENCE RAPID TREAD WEAR (SEE NUMEROUS COMPLAINTS LISTED AT WWW.TIRERACK.COM) REQUIRING CONSTANT REPLACEMENT; (II) WITHOUT CONSTANT MONITORING OF THE TIRE WEAR, DRIVING THE VEHICLE BECOMES UNSAFE; (III) THE TIRES ARE GENERALLY IN SHORT SUPPLY AND IN CASES SUCH AS OURS, WHERE THE TIRE COULD NOT BE REPAIRED, VEHICLE OWNERS HAVE TO WAIT AT LEAST A WEEK TO OBTAIN REPLACEMENTS; (IV) BECAUSE OF THE EXCESSIVE TREAD WEAR, WHEN DAMAGE SUCH AS OURS OCCURS, IT BECOMES NECESSARY TO REPLACE AT LEAST TWO TIRES; AND (V) THE TIRES ARE OUTRAGEOUSLY EXPENSIVE, AVERAGING BETWEEN $200-$300 PER TIRE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118157April 20, 2005
TRAILER HITCHES, EQUIPMENT
I OWN A 2004 TOYOTA SIENNA XLE THAT INCLUDES A TOWING PACKAGE. THE TRAILER HITCH FOR THIS VEHICLE IS A SAFETY HAZARD BECAUSE IT HITS THE GROUND GOING OVER ANY SMALL BUMP WHEN THERE IS NO TRAILER ATTACHED, AND IT IS ONLY INCHES OFF THE GROUND WHEN A TRAILER IS ATTACHED, CONSTANTLY SCRAPING AND CAUSING SPARKS. THIS CAN BE ESPECIALLY HAZARDOUS AT GAS STATIONS WHERE THERE ARE ANY FLAMMABLE SUBSTANCES IF IT IS NECESSARY TO GO OVER ANY SMALL BUMPS AND THERE ARE SPARKS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118102April 19, 2005
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
HAVE A TOYATA XLE AWD VAN WITH RUN FLATS AND TIRE PRESSURE MONITORING SYSTEM. THE TIRE PRESSURE MONITORING DOES NOT WORK. FRONT PASSENGER TIRE HAS A LEAK WHICH COULD NOT BE FOUND 2 WEEKS AGO. THE SYSTEM WAS RESET, ALL TIRES PRESSURED UP BY THE DEALER 2 WEEKS AGO. THERE IS A 20 PSI DIFFERENCE BETWEEN THE LEFT AND RIGHT WHEELS AND THE SYSTEM DOES NOT LIGHT UP IN THE DASH. 3 WEEK AGO, WE WENT ON A 2000 MILE TRIP, BEFORE WHICH I NOTICED THE PROBLEM OF ONE TIRE BEING LOW IN TIRE PRESSURE AND THE SYSTEM NOT WORKING. THE DEALER HAS NO FIX ON THE PROBLEM AND SAID TOYOTA DOES NOT HAVE ANY TSB'S ON IT. NOW DUSE TO THIS DEFECTIVE SYSTEM, THEY HAVE FOUND A LEAK WHICH MAY BE CLOSE TO THE SIDEWALL ON THE TIRE AND CANNOT BE REPAIRED AND IT BEING AN ALL WHEEL DRIVE VEHICLE, I AM BEING ADVISED TO PUT 4 NEW RUNFLATS AT OVER $1200 WITH LESS THAN 16000 MILES ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117947April 15, 2005
POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
WITH ABOUT 6000 MILES SHOWING ON THE ODOMETER, AND CHILDREN PRESENT IN THE VEHICLE WE SUFFERED FROM A MANUFACTURING DEFECT; A COMPLETE MECHANICAL FAILURE THAT WAS LIFE THREATENING. I WAS ON AN ON-RAMP PREPARING TO ENTER THE FREEWAY WHEN I FELT THE UNDER CARRIAGE OF THE VEHICLE SLAM DOWN. THE REAR DIFFERENTIAL DISINTEGRATED, AND THE VEHICLE WAS UNABLE TO ACCELERATE OR BE PUT INTO GEAR. WITH TREMENDOUS EFFORT AND HORRENDOUS NOISES THE VEHICLE COULD STRUGGLE TO MOVE AT ABOUT 5 MPH. ONCE THE DEALER RECEIVED THE VEHICLE THE TOYOTA REPRESENTATIVE. APPEARED WITHIN DAYS TO INSPECT, COLLECT, AND LATER ANALYZE THE FAILED PARTS. THE TRANSFER CASE AND REAR AXEL ASSEMBLY WERE REPLACED. WE CANNOT AND WILL NOT BE PICKING THIS VEHICLE UP FROM THE DEALER DUE TO THE UNEXPLAINED AND DANGEROUS EVENTS THAT HAVE OCCURRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118874April 14, 2005
AIR BAGS:FRONTAL
CONSUMER'S VEHICLE WAS SITTING AT A STOP LIGHT WHEN IT WAS REAR ENDED, CAUSING IT TO REAR END THE VEHICLE IN FRONT. UPON IMPACT, NO AIR BAGS DEPLOYED.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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