Toyota Sienna Complaints

9,048 consumer complaints on file.

#10193022June 12, 2007
UNKNOWN OR OTHER
PURCHASED 2007 TOYOTA SIENNA 4000 MILES AGO - SEVERAL MONTHS. ONGOING PROBLEM - NO ACCIDENT AT THIS TIME: IN MY OPINION A VERY SERIOUS HESITATION IN ENGINE RESPONSE WHEN I REQUIRE AN IMMEDIATE FAST FORWARD MOVEMENT OF THE VEHICLE, ESPECIALLY AT SLOWER SPEEDS. DEALER SAYS NO SERVICE BULLETIN. (I'VE BEEN DRIVING FOR 40 YEARS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193033June 12, 2007
FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
WHILE DRIVING ON THE HIGHWAY AT 70 MPH, VEHICLE LOST POWER. NO RESPONSE WHEN THROTTLE WAS PRESSED. SHIFTED VEHICLE TO NEUTRAL AND TRIED TO RESTART VEHICLE WITH NO RESPONSE. PULLED TO SIDE OF ROAD AND NOTICED A HEAVY GASOLINE SMELL. TRIED TO RESTART VEHICLE, LOOKED UNDER VEHICLE AND NOTICED GASOLINE POURING OUT FROM THE FRONT DRIVER SIDE UNDERNEATH THE VEHICLE ENGINE COMPARTMENT. SHUT VEHICLE OFF AND REMOVED FAMILY FROM VEHICLE. CALLED TOWING COMPANY, VEHICLE WAS TOWED TO MARK HIPPS GARAGE AND TOWING SERVICE IN NEWBERRY, SC. EXAMINATION OF VEHICLE NOTED THAT A FITTING ON THE FUEL LINE GOING TO THE ENGINE HAD COME LOOSE. TECHNICIAN REFITTED AND TIGHTENED CONNECTION. CONTACTED GREENVILLE TOYOTA SERVICE CENTER IN GREENVILLE, SC. THEY STATED THERE WERE NO RECALLS ON THIS TYPE OF FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192872June 11, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
POWER LIFTGATE STARTS CLOSING IMMEDIATELY AFTER OPENING. DOES NOT STAY OPEN. WHEN LIFTGATE "POWER" IS TURN OFF, THE GATE SLAMS DOWN HARD WHEN RELEASED; IF MY CHILD WAS STANDING BEHIND DOOR HE WOULD HAVE BEEN CRUSHED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192986June 11, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
MY HUSBAND NOTICED THE 2004 TOYOTA SIENNA MOVING IN THE DRIVEWAY AND FOUND THAT THE AUTOMATIC TRANSMISSION SHIFTED OUT OF PARK. HE THEN PLAYED AROUND WITH IT AND FOUND THAT IT CAN BE SHIFTED OUT OF PARK WITHOUT DEPRESSING THE BRAKE. I TOOK IT TO THE LOCAL TOYOTA DEALERSHIP AND WAS TOLD THAT SOMETHING BROKE OFF INSIDE AND WOULD COST AROUND $700 TO FIX IT. THEY THEN SAID THAT MY CHILDREN MUST HAVE BROKEN IT OFF SWINGING FROM THE SHIFTER. I RESPONDED THAT I REALLY DIDN'T THINK THAT MY CHILDREN DID SUCH A THING AND THE CUSTOMER SERVICE REP ADMITTED THAT THEY'RE PROBABLY NOT STRONG ENOUGH TO BREAK IT ANYHOW. THISWAS VERY DANGEROUS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192990June 11, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
RELATING TO CURRENT INVESTIGATION OF 2004 TOYOTA SIENNA REAR LIFTGATE STRUT FAILURE NHTSA RECALL CAMPAIGN NUMBER: EA06020). MY WIFE HAS A 2004 SIENNA XLE WITH THE POWER LIFTGATE AND THE STRUTS JUST FAILED, CAUSING THE LIFTGATE TO CLOSE AND REQUIRING HELP FROM A FRIEND STANDING NEARBY TO HELP HER HOLD IT UP TO REMOVE OUR CHILDREN'S STROLLER. I LOOKED AT IT THIS EVENING AND NOTICED GREASE AROUND ONE OF THE CYLINDERS WHERE THE SEAL HAD OBVIOUSLY FAILED. WHILE I WAS LOOKING AT THE STRUTS I TOOK MY HAND OFF OF THE HATCH FOR A SECOND MISTAKENLY THINKING THAT THE POWER ASSEMBLY WOULD HOLD IT UP AND IT IMMEDIATELY CAME DOWN AND HIT ME IN THE HEAD, CAUSING LUCKILY ONLY A HEADACHE. AFTER RESEARCHING THE PROBLEM AND FINDING THE ONGOING INVESTIGATION I WANTED TO ADD MY NAME TO THE LIST OF COMPLAINTANTS AND SUGGESTIONS THAT TOYOTA BE REQUIRED TO FIX THE DEFECT AND REPLACE THE STRUTS. NOTE: I ENTERED 2 IN THE NUMBER OF FAILURES BOX SINCE BOTH STRUTS FAILED AND I ENTERED 1 IN THE PERSONS INJURED BECAUSE IT DID HIT ME IN THE HEAD HARD ENOUGH TO GIVE ME A HEADACHE ,AND I AM A 200 LBS MAN. MY FEAR WAS THAT IF IT WOULD HAVE CLOSED ON ONE OF MY CHILDREN THAT IT COULD HAVE CAUSED SERIOUS INJURY. I WILL BE SHOPPING TOMORROW FOR REPLACEMENT STRUTS FROM AN AFTERMARKET DEALER BECAUSE IN MY RESEARCH I HAVE FOUND PEOPLE ON THEIR 2ND, 3RD, AND EVEN 4TH SETS OF STRUTS REPLACED UNDER WARRANTY. UNFORTUNATELY, MY SIENNA WAS CONVENIENTLY AT 39,000 MILES, 3,000 MILES OUT OF WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10192712June 7, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR DOOR STRUTS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192595June 6, 2007
TIRES, TIRES:BEAD
5 DAYS AFTER PAYING HARR TOYOTA OF WORCESTER 2000.00 FOR A 60,000 MILE CHECK UP, BRAKES AND MY THIRD SET OF RUN FLAT TIRES. I EXPERIENCED A BLOW OUT ON THE HIGHWAY WHICH WAS CAUSED BY IMPROPER INSTALLATION OF THE TIRE. THIS WAS NOTED BY TOYOTA OF NASHUA WHO THEN REPLACED THE TIRE WHICH AGAIN BLEW OUT 60 MILES DOWN THE HIGHWAY. THIS IS THE THIRD SET OF TIRES I HAVE HAD WITH 56,000 MILES ON THE CAR. NOT INCLUDING THE TWO I HAD TO REPLACE DUE TO INFERIOR WORK. THIS IS INSANE AND VERY DANGEROUS. MY FAMILY'S LIVES WERE ENDANGERED TWICE IN ONE DAY! EVERY TOYOTA MECHANIC I SPOKE TO COMPLAINED ABOUT THE TIRES. AFTER GETTING NO SATISFACTION FROM EITHER DEALERSHIP I WROTE A LETTTER TO YUKI FUNO THE CEO OF TOYOTA WHO KINDLY SENT THE LETTER BACK TO HARR WHO HAS STILL DONE NOTHING! UNBELIEVABLE THAT THEY ARE ALLOWED TO SELL SUCH AN INFERIOR PRODUCT AT SUCH A HIGH PRICE THAT IS NOT ONLY EXPENSIVE BUT DANGEROUS!!! ALSO UNBELIEVABLE THAT A CEO OF A COMPANY IS AWARE HE IS ENDAGERING PEOPLE'S LIVES AND DOES NOTHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192329June 3, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
THE BACK HATCH OF MY 2004 TOYOTA SIENNA XLE MINIVAN CAME DOWN ON ME WITHOUT ANY BEEP OR NOTICE WHEN I WAS REMOVING GROCERIES OUT OF THE BACK. I WENT AND GOT MY HUSBAND WHO INSISTED THAT IT WOULD NOT CLOSE ON ME, THAT THE SAFETY FEATURE WOULD STOP IT FROM CRUSHING ME. I HAD HIM GO OUT AND TRY TO OPEN THE HATCH WITH THE INSIDE BUTTON AND REMOVE THE GROCERIES. I PRESSED THE BUTTON, WHEN THE HATCH OPENED, HE GOT UNDER THE HATCH AND WHEN IT REACHED THE TOP, IT SUDDENLY STARTED TO RETURN BACK DOWN. THIS TIME THE WARNING BEEP DID GO OFF. WHEN THE HATCH REACHED MY HUSBAND, IT DID NOT STOP AND GO BACK UP. HE HAD TO PHYSICALLY HOLD IT UP AS HE GOT OUT OF THE WAY. SINCE THAT DAY, THE HATCH WILL NOT LONGER STAY IN THE UP POSITION EVEN IF YOU TURN OFF THE AUTOMATIC FEATURE. SOMETIMES THE HATCH WILL NOT EVEN REACH THE HALF WAY POINT BEFORE CLOSING BACK DOWN, WHEN IN THE AUTOMATIC FEATURE IS TURNED ON. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10192283June 1, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT, STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
DURING THIS WINTER (2006-2007) WE NOTICED THAT THE REAR TAILGATE ON OUR 2004 TOYOTA SIENNA (PURCHASED IN AUG 2004) WOULDN'T OPEN UP ALL THE WAY. WE THOUGHT THIS TO BE THE COLD TEMPERATURES. HOWEVER, THIS WEEK, THE REAR LIFTGATE FAILED ALL TOGETHER. THE STRUTS THAT KEEP THE GATE UP HAVE CEASED TO OPERATE. MY WIFE WAS ABLE TO LIFT THE GATE, BUT IT CAME DOWN AND SLAMMED SHUT TO HER SURPRISE. PRETTY SCARY SINCE WE HAVE A 3 YEAR OLD WHO'S SEAT IS THE BACK AND LIKES TO ENTER THROUGH THE TAILGATE. THE RIGHT STRUT (LOOKING AT THE TAILGATE) SEEMS TO HAVE LEAKED AND HAS LEFT A FILM ON SOME OF THE PLASTIC MOLDING FOR THE REAR TAILLIGHT. MY WIFE CONTACTED OUR LOCAL TOYOTA DEALER, WHOM WE HAVE WORKED WITH BEFORE, AND WAS GIVEN AN ESTIMATE TO HAVE THE STRUTS REPLACED (ABOUT $411-$435). SHE WAS TOLD THAT THE HAVE SEEN THIS PROBLEM ON OTHER SIENNAS OF THE SAME YEAR. I HAVE CALLED TOYOTA AND WAS BASICALLY TOLD THAT THEY WOULD OPEN A CASE WITH THE DEALER TO WHAT CAN BE DONE TO HELP ME OUT. I AM CURRENTLY WAITING FOR THE CALL FROM THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192112May 31, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
POWER LIFT GATE GAS STRUT FAILED. GATE HIT SPOUSE FROM BEHIND. LIFT GATE DROPPED UNEXPECTEDLY. IT CURRENTLY DOES NOT WORK AT ALL PASSENGER SIDE GAS STRUT IS LEAKING FLUID. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10191897May 29, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
TWO ISSUES ON MY 2001 TOYOTA SIENNA WITH 113K MILES: 1) REAR LATCH HANDLE BROKE APART WHILE ATTEMPTING TO OPEN THE REAR HATCH. THE PART THAT BROKE IS PLASTIC. THE BREAK OCCURRED WHILE TRYING TO OPEN THE LATCH UNDER NORMAL OPERATING CONDITIONS. CONSEQUENCE OF THIS PART FAILURE: UNABLE TO OPEN THE REAR HATCH. CORRECTION: TOYOTA DEALER HAD TO REPLACE THE ENTIRE MECHANISM (COSTING ME $200). 2) WHILE INVESTIGATING THE BROKEN LATCH ISSUE, I OBSERVED THAT THE MECHANISM THAT PHYSICALLY LATCHES THE REAR DOOR (TO THE MINIVAN BODY) WAS LOOSE. THE THREE SCREWS THAT SECURE/ATTACH THIS LATCHING MECHANISM IN PLACE WHERE BACKED HALF-WAY OUT. FAILURE: NO FAILURE HAD OCCURRED. HOWEVER, IF THE THREE SCREWS LOOSENED MORE, I FEAR THAT THE REAR HATCH COULD OPEN WHILE THE VAN WAS IN OPERATION. CORRECTION: TOYOTA DEALER TIGHTENED THE THREE SCREWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191911May 29, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE HAS HAD A TRANSMISSION HESITATION PROBLEM SINCE WE PURCHASED IT. THE DELAY CONSISTS OF A 2-3 SECOND DELAY BEFORE THE ACCELERATION KICKS IN. THIS OCCURS WHEN MERGING, TURNING OR ATTEMPTING TO SPEED UP TO AVOID COLLISIONS/OBJECTS. WE HAVE REPORTED THIS PROBLEM TO THE DEALER EVERY TIME WE BRING IT IN FOR MAINTENANCE, WITH NO IMPROVEMENT IN PERFORMANCE. ADDITIONALLY, UNDER CRUISE CONTROL, THE CAR "SKIPS" GEARS UNEXPECTEDLY AND REVVS RANDOMLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191851May 28, 2007
AIR BAGS:ON-OFF SWITCH ASSEMBLY
THE PASSENGER SIDE AIR BAG WILL NOT ENABLE ( IE AIR BAG IS TURNED OFF ) WHEN A 100 POUND PASSENGER SITS IN THE PASSENGER SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191779May 26, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
SEVERAL HARDWARE PROBLEMS WITH THIS VEHICLE. HAD TO REPLACE RIGHT SLIDING DOOR HANDLE AT A COST OF $140. REPLACED THE REAR DOOR HANDLE FOR $70. BOTH OF THESE ITEMS BROKE, RENDERING THE DOORS USELESS FROM THE OUTSIDE. ALSO REPLACED THE DRIVER DOOR POWER WINDOW MOTOR AT A COST OF $ 90. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191764May 25, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
I HAVE A 2005 TOYOTA SIENNA WITH NUMEROUS PROBLEMS. 1ST, REAR HATCH WOULD NOT STAY UP. MANY TIMES IT HIT MY HEAD WITH NO SEVERE INJURIES. DUE TO EXTENDED WARRANTY UAC COVERED REPLACEMENT AT 73,646 MILES. 2ND, DRIVER'S FRONT DOOR WAS MAKING POPPING LIKE NOISE WHEN OPENING AND CLOSING DOOR. UAC (EXTENDED WARRANTY) DECLINED CLAIM. PROBLEM HAS NOT BEEN CORRECTED. NOW WHEN I ROLL DOWN MY WINDOW, IT FEELS LIKE IT IS GOING TO BRAKE. BOTH PROBLEMS STARTED SIX MONTHS FROM PURCHASE DATE (10/05/04).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191521May 23, 2007
SEAT BELTS:REAR/OTHER
I BOUGHT A USED SIENNA MINI VAN FROM TOYOTA IN MD WITH 55.000 MILES ON IT WITH ALL THE WARRANTIES.WHEN WE WENT TO USE THE REAR SEAT BELT ON DRIVER'S SIDE WE NOTICED IT WOULD NOT RETRACT. WE TOOK IT TO DEALER ,AND AFTER HAVING IT FOR A FEW DAYS THEY CALLED ME AND TOLD ME THAT THE REAR SEAT BELTWAS NOT UNDER WARRANTY, AND IT WOULD BE $ 500.00 TO REPLACE. THEN THE THE MAMAGER FOR THE PARTS DEPARTMENT CALED ME, AND SAID THAT THEY WILL COVER HALF THE BILL.I DECLINED SINCE WE NEVER USED THAT SEAT BELT .THEN HE TOLD ME THAT HE WOULD TALK TO THE USED CAR DEPARTMENT ABOUT COVERING SOME OF THE COST HE HAS NOT RETORNED MY CALLS AND EHEN I GO INTO THE DEALERSHIP THEY TOLD ME HE WAS OUT SICK.WERE EXECTING OUR 4 TH CHILD AND WE NEEDED A WORKING SEAT BELT SO WE HAD THE OPTION OF USING THE REAR SEAT BELT SINCE WE STILL WERE MAKING PAYMENTS ON THIS MINI VAN.WE ALSO HAD A MID SEAT THAT SEEMED TO BE LOOSE, AND THE PART NUMBER THEY GAVE ME WAS WRONG .CAN YOU HELP ME WITH THIS SINCERLY , A AM ACONCERNED MOTHER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191309May 21, 2007
STEERING:COLUMN, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
WE NOTICED THAT THE STEERING FOR THE 2004 TOYOTA SIENNA WAS BEGINNING TO GET HARD. SOMETIMES IT FELT LIKE THERE WAS NO POWER STEEING, THEN IT WOULD BECOME EASIER. I THOUGHT IT WAS A LACK OF POWER STEERING FLUID, BUT FOUND OUT IT WAS THE INTERMEDIATE STEERING SHAFT. THE SWITCHING FROM HARD-TO-TURN STEERING TO REGULAR POWER STEERING MADE DRIVING DIFFICULT AND UNPREDICTABLE. TOYOTA ISSUED TWO TSB'S ON THIS STEERING SHAFT COMPONENT, AND, I UNDERSTOOD HAD RECALLED THE SAME COMPONENT IN ITS PRIUS MODEL. SOMETHING SHOULD BE DONE ABOUT THIS DANGER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191377May 21, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA VAN. THE FAILURE MILEAGE WAS 700 AND THE CURRENT MILEAGE WAS 51000. THERE IS A TRANSMISSION DELAY WITH HIS VEHICLE THAT IS CONSTANT, AND OCCURS WHEN DRIVING BETWEEN 6-10 MPH. THE DEALER CALLED IT HUNTING FOR A GEAR. THE VEHICLE HAS BEEN TO THE DEALER 6 TIMES SINCE A MONTH AFTER PURCHASING THE VEHICLE FOR THIS PROBLEM; HOWEVER THE DEALER HAS BEEN UNABLE TO REPAIR THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191182May 18, 2007
TIRES
3 SETS OF RUN FLAT TIRES REPLACED ON 2004 TOYOTA SIENNA IN LESS THAN 36,000 MILES DUE TO OUT-OF-ROUND CONDITION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191203May 18, 2007
TIRES
2006 TOYOTA SIENNA W/RUN FLAT TIRES SHOWED SIGNIFICANT PREMATURE TIRE WEAR. ALL SERVICE MAINTAINED WITH TOYOTA DEALERSHIP AND UP TO DATE. DETERMINED THAT AT 19.400 MILES THE WEAR SHOWED TIRE BELT CREATING A SAFETY HAZARD UNKNOWN TO THE DRIVER/OWNER UNTIL NORMAL SERVICE VISIT. THE VIN WAS OUTSIDE THE EFFECTED VIN LIST ASSOCIATED WITH SUPPLEMENTAL TIRE WARRANTY COVERAGE SPONSORED BY TOYOTA RELATED TO IDENTICAL PROBLEMS WITH PREVIOUS AWD SIENNAS. TOYOTA REFUSED ASSISTANCE IN REPLACING TIRES. DUNLOP PROVIDED PRORATE OF 48% FOR REPLACEMENT. TIRES WERE VIEWED AS UNSAFE BASED ON PREMATURE WEAR THAT WOULD NOT BE NOTICEABLE TO OWNER/DRIVER WITHOUT UNDERSTANDING THE PROBLEMS WITH RUN FLATS. TOYOTA REFUSED ANY SUPPORT SINCE VIN WAS 5000 OUTSIDE THE EFFECTIVITY OF THE SUPPLEMENTAL WARRANTY. FAILURE OF TIRE DUE TO PREMATURE WEAR COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE, AND ULTIMTAELY LOSS OF LIFE. RESEARCH VIA INTERNET REVEALED OTHER PREMATURE WEAR PROBLEMS THAT WERE ALSO OUTSIDE THE VIN EFFECTIVITY LIST ASSOSCIATED WITH THE SUPPLLEMENTAL WARRANTY. ONLY TIME WHEN A TIRE FAILURE WILL RESULT IN AN ACCIDENT AND POTENTIALLY LOSS OF LIFE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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