Toyota Sienna Complaints

9,048 consumer complaints on file.

#11553768November 6, 2023
SUSPENSION
Rear wheels cambering rubbing on shock absorbers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553146November 2, 2023
AIR BAGS
Sienna had recall on airbags that were fixed. I have a warning dashboard light that says there is an issue with my airbags and the seat belt light is on. According to the dealer there is an issue with the computer board. They purposed to fix the issue at 800.00 dollars. This is a safety issue due to the expensive cost to fix this. The dealer already had to replace the airbags and now there is something wrong with the computer board and currently I do not have airbags.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552851October 31, 2023
STRUCTURE
The contact owns a 2014 Toyota Sienna. The contact stated while driving at various speeds, the contact heard abnormal sounds coming from the vehicle. The passenger’s side slide door became inoperable. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552371October 28, 2023
SERVICE BRAKES
At 70000 miles and around 9/1/2023, started to notice our brake stop suddenly steep down pedal when braking at 45mph or higher. Problem starts after fuel pump replacement recall completed by dealership August 2023. Check recall and campaign program, my vehicle VIN specifically not on the recall list for brake booster vacuum pump. I thinks Toyota HQ should take my vehicle into consideration since my vehicle is a 2017 Sienna. Contact HQ they refused to offer to diagnosis nor help replace if applicable. Due to your vin not on the recall, your on your expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551968October 26, 2023
VISIBILITY, ELECTRICAL SYSTEM:ADAS:HUD:CAMERA/SENSOR
The contact owns a 2022 Toyota Sienna Hybrid. The contact stated while driving 40 MPH, a rock was kicked up and struck the passenger’s side of the windshield near the middle of the windshield. The contact owns a modified wheelchair accessible vehicle. The vehicle was equipped with multiple sensors and a wheelchair ramp for the contacts husband. The contact stated that she first took the vehicle to a glass shop to repair the windshield. The windshield was replaced with a manufacturer OEM windshield. The glass shop could not calibrate the windshield and stated that they did not have the specs for the calibration. The contact drove the vehicle to a dealer. The dealer also could not calibrate the windshield and referred the contact to the vehicle modification company. The vehicle had not been properly repaired. The contact stated the vehicle modification manufacturer was in Arizona however, the contact lives in Virginia. The contact called the modification company who advised that if the contact could locate a dealer or glass repair shop they could walk the dealer or shop through the process; however, the contact stated that there was no dealer or shop nearby. The manufacturer had been informed of the failure. The failure mileage was approximately 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551621October 24, 2023
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Passenger slidding door opens while driving . My child was in the back seat & could have been thrown out of the minivan Contacted Toyota recall was fixed Sept 6, 2017. Happened last week again 10/17/23, contacted Toyota and dealership will not do anything customer support program extension ended . This is a Toyota issue should be covered , there was a recall on this issue . Toyota says my responsibility to fix , this is unacceptable, the slidding doors are an issue with Toyota .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551218October 22, 2023
POWER TRAIN, UNKNOWN OR OTHER
I was driving and suddenly the 2017 Toyota Siena just lost all acceleration. The car no longer could move in gear. I put car into reverse or drive or any other gear and the vehicle would not move. The engine was on. The parking brake was not on. The transmission seems to have had a major malfunction. I had to have my car towed and my enitre family was stranded. I then looked up tranmission issues and found that 2017 Toyotas have a serious tranmission issue under “ Certain 2017 to 2018 Model Year Toyota Sienna Certain 2017 to 2018 Model Year Toyota Highlander Coverage for UA80 Transmission Customer Support Program ZJC”. I have approx 35000 miles on this vehicle and I bought it close to used from a Kingston Prestige Toyota dealership in New York State.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550327October 17, 2023
STRUCTURE:BODY
Cable that controls sliding door broke. Door now pops open about 1cm, not enough that you notice that it is open and when you drive it slides open more. It also can't be closed with the button and it's not easy to close.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549349October 11, 2023
UNKNOWN OR OTHER
when the rear entertainment system screen is down it mostly obstructs the rear view. It is reckless that toyota doesn't require the digital rear view to ensure driver can see out the back of their vehicle. I do not feel safe in my brand new car, and I don't even have the option to add the digital rear view mirror after the fact. I'm very upset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548924October 8, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
The driver's side sliding door was stuck and I was struggling with it. Suddenly, the quarter panel window shattered (the window between the door and the back of the car) and the door came halfway off the track. It's important to note that this was not the window of the door I was struggling with and nothing visible hit the window. Luckily, my baby was not yet in his seat which is right next to the window. It is normal for people to struggle with a stuck door. If a non-visibly connected window suddenly shatters it is a significant safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548154October 4, 2023
SERVICE BRAKES, STEERING, POWER TRAIN
Bought the van used last year. Previous owner said mechanic could not diagnose the issue. On slight curves similar to on-ramps while accelerating the Vehicle stability control (VSC) will engage unexpectedly, sound an alarm and jerk the steering wheel. Some times to the point of pulling the vehicle out of its lane. Road speed is decreased dramatically as it feels as though the ABS is engaging. This has happened to me at least half a dozen times since June 2023. The condition will continue for maybe five or ten seconds until the wheel is straightened and speed reduced. Searching the Internet seems it's a fairly common problem. The fix might be to replace the steering rack or disable the VSC system. It's reported by those experiencing the issue get little to no help from the dealerships which strikes me as quite strange... From what I've read it seems to affect 2004-2009 Siennas
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547272September 29, 2023
STEERING, SERVICE BRAKES
When driving on the highway, the van will suddenly brake and the steering will lock up for about 10 seconds. It is truly frightening. It has happened many times, even with the anti-lock button off. I love this vehicle otherwise, but cannot drive it for safety reasons. And I feel bad selling it to anyone else because I don't want anyone to die! The scariest part when it's on a windy 2 lane road. It really becomes non responsive and also the brakes come on when you are going 60+ miles an hour! HELP! I DONT WANT TO DIE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547302September 29, 2023
STEERING
The contact owns a 2020 Toyota Sienna. The contact stated while driving at various speeds, the vehicle lost power steering assist. Additionally, the "Check Vehicle Stability Control System", "Pre-Collision System Malfunction", and "Lane Departure Alert" messages were displayed. The vehicle was initially taken to an independent mechanic where the rack and pinion was replaced; however, the failure persisted. The dealer was then notified of the failure and informed the contact that there were no open recalls on the VIN. Upon investigation, the contact discovered NHTSA Campaign Number: 19V532000 (Steering) which he linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546748September 27, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
On July 7, 2023 I paid in full and was given possession of the 7 passenger seating Toyota van. The car has automatic door locking mechanism as part of the electrical system and can be locked from inside the car. The van is used to transport 2 children in car seats who can touch car components. We were given one Keyfob by the dealership and we were told that Toyota manufacturer did not have a second Keyfob to give at that time; we were told that we would get the second Keyfob within a few weeks. We were not told prior to purchasing the car that only one Keyfob would be given or else we would not have purchased the car; there was a failure to disclose this. It has now been close to 3 months that we have driven with only one Keyfob. With children who can touch inside controls, they could lock themselves inside the van with the windows closed and the single Keyfob left inside the car. We do not have a second Keyfob to prevent possible deaths and injuries that could occur from the manufacturer's negligence and faulty car electrical system design. Toyota vans aimed at parents with children are unsafe for use when only one Keyfob is issued. It is the responsibility of the NHTSA to help protect the safety of these children and parents as Toyota cares more about making a short-term profit from getting the full cash from the sale of the van instead of delaying the sale of the van until both Keyfobs are available to purchasers at the time of sale of the vehicle. It is estimated that this is not an isolated incident as my multiple contacts with Elmore Toyota dealership and Toyota of America headquarters result being told that it is a "Toyota wide problem with several other purchasers waiting also." This should be a class action lawsuit with both compensatory damages awarded along with punitive damages to discourage Toyota and other Auto manufacturers from placing profits above the safety of children who cannot speak or defend themselves from such gross negligence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546395September 25, 2023
VISIBILITY/WIPER
The stickiness of the dashboard causes unwanted glare and reflections on the windshield, especially when driving in bright sunlight. This glare and reflection make it extremely challenging to maintain a clear and unobstructed view of the road ahead, leading to hazy and blurry vision. As you can imagine, this compromised visibility poses a significant safety risk for both my family and other road users. The dashboard was recalled by Toyota however the part was not available at first for many months and by the time I inquired again, the recall had already expired, leaving us without a viable solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544692September 15, 2023
AIR BAGS
My van was struck directly in the driver side rear sliding door while sitting still at a stop sign. The other driver collided straight into the passenger compartment door at an approximate speed of 30 mph crushing the door, exploding the window and neither the driver side airbags nor the side curtain airbags deployed. Resulting in my wife severely jarring around in the driver's seat, as well as my son who was securely fastened in a child booster seat in the driver side rear seat. The glass from the rear door window shattered and covered my son and the interior of the vehicle. There are no active recalls, but I read about a recall concerning the passenger side door welds that could affect operation of the side airbag and side curtain airbag sensors, but this only applied to a small number of 2019 Sienna's. Could this have been a manufacturing defect that bled over to the other door structures affecting the sensors in the same way.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11544568September 14, 2023
AIR BAGS
Air bag warning light illuminated red on dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544413September 13, 2023
POWER TRAIN
The bushing for the gear shift is broken causing the lever to disconnect from the cord preventing the vehicle from shifting gears. This caused the vehicle to become stuck in reverse. The car was stuck in reverse when attempting to shift to drive, nearly causing my wife to crash into another vehicle. There are multiple videos on YouTube demonstrating this problem, it is a known issue. The vehicle/component has not been manufactured. No warning lamps, messages or other symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543871September 11, 2023
UNKNOWN OR OTHER
My passenger side sliding door began to jerk when closing with power button. The next day the cable completely snapped and it no longer opens at all. My driver side sliding door constantly opens and sometimes does not stay closed. I can hear the lock roll and it automatically unlocks itself. There was previously a recall on these doors completed I'm afraid I still have defective parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542820September 6, 2023
SERVICE BRAKES, POWER TRAIN
Parked the car on an incline (our driveway) like we have a 100 times before. Went inside to unload groceries. Came back to the car and from the passenger seat reached over to press the auto-off button. When that was pressed the car started to roll down our driveway with our daughter in the back seat. It rolled across the street, hit the side of our neighbors house, and landed in the woods. My wife sustained major injuries to her arms, legs, hands, and back. She was also 9 months pregnant. Toyota dealership says there's nothing wrong after a 30 minute inspection.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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