Toyota Sienna Complaints

9,048 consumer complaints on file.

#10276857July 15, 2009
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
AUTOMATIC SLIDING DOOR ON TOYOTA SIENNA OFTEN DOES NOT CLOSE. EVEN WHEN ENCOURAGED "MANUALLY" TO CLOSE, IT PULLS BACK SEVERAL TIMES. IF AUTO FEATURE IS TURNED OFF, IT WON'T PULL CLOSED AT ALL. SLIDING DOOR ON LEFT SIDE WON'T OPEN FROM INSIDE. OCCASIONALLY LOCKS ITSELF SO THAT IT CAN'T BE OPENED FROM OUTSIDE EITHER, EVEN IF ALL OTHER DOORS ARE UNLOCKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276744July 14, 2009
LATCHES/LOCKS/LINKAGES
2004 SIENNA TOYOTA VAN SIDE AUTOMATIC DOOR BROKE, WOULD NOT OPEN, NOW THE LOCK HAS BROKE ON THE DOOR AND THE DOOR WILL NOT STAY SHUT, HIGH SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276481July 13, 2009
STRUCTURE:BODY
2006 TOYOTA SIENNA - EXCESSIVE PAINT CHIPPING AND RUST. VEHICLE HAS BEEN TAKEN TO TWO TOYOTA DEALERSHIPS FOR EXCESSIVE RUST CAUSED BY PAINT CHIPPING. BOTH DEALERS CLAIM THAT STONES ON ROADWAY ARE THE CAUSE. RUSTING BEGAN TO APPEAR IN THE REAR QUARTER PANEL AREA; DIRECTLY BEHIND BOTH PASSENGER DOORS. TOYOTA PLACED TWO CLEAR PLASTIC STRIPS IN BOTH THESE AREAS (FACTORY INSTALLED). THE CLEAR PLASTIC STRIPS HAVE DONE NOTHING TO PREVENT TO CHIPPING AND RUST. IN FACT THE RUST HAS APPEARED UNDER THE CLEAR PLASTIC STRIPS. PAINT HAS ALSO BEGUN ON THE RIGHT PASSENGER SLIDING DOOR. TOYOTA CORPORATION WAS CONTACTED CONCERNING THIS PROBLEM. TOYOTA'S ANSWER WAS THAT IS WAS NOT THEIR PROBLEM. THE RUSTING IS NOW 1/4 OF THE WAY UP THE FRAME OF THE VAN ON BOTH SIDES. EVERY CHIP IN THE PAINT RUSTS, REGARDLESS OF SIZE. THIS VEHICLE WAS BOUGHT NEW. THE WHEELS WERE REPLACED IN 2008 BY TOYOTA, AS A RESULT IN A DEFECT IN THE METAL WHICH CAUSED THE PAINT ON THE WHEELS TO BUBBLE AND CHIP AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276546July 13, 2009
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE AUTOMATIC SLIDING DOOR WAS NOT OPENING AND CLOSING ON ITS OWN. SHE MUST OPEN AND CLOSE IT MANUALLY. THE CONTACT WILL NOT TAKE THE VEHICLE TO THE DEALER FOR INSPECTION BECAUSE IT WOULD COST OVER $1,200 TO REPAIR. THE MANUFACTURER WILL BE NOTIFIED. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276461July 12, 2009
STRUCTURE:BODY
DRIVERS SIDE DOOR POPS WHEN OPENING AND THE DOOR STOP/ STRUT DEVICE HAS LOOSENED WHERE IT IS WELDED TO THE DOOR ALLOWING THE DOOR TO MOVE MORE FREELY. I HAVE NOT YET SOUGHT TO REPAIR THE PROBLEM BUT HAVE READ WHERE THIS HAS BEEN A PROBLEM FOR OTHER OWNERS. TSB 07017. I PLAN TO TAKE IT TO THE DEALERSHIP THIS COMING WEEK TO SEE WHAT THEY CAN DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276392July 11, 2009
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A 04 SIENNA W/ 49,000 MILES. THE CHECK ENGINE LIGHT, VSC AND TRAC CONTROL LIGHT CAME ON SEVERAL TIMES SINCE I PURCHASED MY CAR BACK IN 04. THEY WOULD JUST TURNED OFF AFTER THE CAR WAS SHUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276300July 10, 2009
SUSPENSION:FRONT
2004 TOYOTA SIENNA XLE MINIVAN WAS AT A BODY SHOP FOR ANOTHER PROBLEM. THE TECHNICIAN DROVE THE VAN AROUND AND NOTED SOME STRANGE FEEL IN THE STEERING AND EXAMINED THE FRONT SUSPENSION. THE RUBBER BUSHINGS IN BOTH CONTROL ARMS WERE CRACKED AND FALLING APART LEADING TO SLOP IN THE STEERING AND MOVEMENT OF THE FRONT END. THE SHOP ADVISED THAT THIS COULD LEAD TO LOSS OF CONTROL AND WAS A DANGER TO DRIVING. REPAIRS HAD TO BE MADE THAT INCLUDED REPLACEMENT OF BOTH CONTROL ARMS SINCE THEY COME AS AN ASSEMBLY. THERE ARE OTHER REPORTS OF SIMILAR RUBBER BUSHING FAILURES FROM OTHER 2004 TOYOTA SIENNA OWNERS. THIS IS A CRITICAL SAFETY AND QUALITY PROBLEM A THE VEHICLE SHOULD BE SUBJECT TO A MANUFACTURER RECALL FOR REPAIR. OTHER SYMPTOMS ARE THAT THE FRONT TIRES (80K MILEAGE WARRANTY) ARE WORN OUT AFTER JUST 25K. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276308July 10, 2009
EQUIPMENT
A/C FAILURE, THE WHOLE SYSTEM IS SUB-STANDARD, VALVES, LINES, COMPRESSOR. HAVE BEEN IN THE SHOP FOR 2 YEARS. NOTICED A LOT OF COMPLAINTS ON-LINE FOR THIS MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276323July 10, 2009
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA AUTOMATIC SLIDING DOOR HAS BROKEN. A CHILD CANNOT OPEN THIS DOOR, WHICH RAISES SERIOUS SAFETY CONCERNS. THIS IS A COMMON PROBLEM WITH THE SIENNA, AS ATTESTED TO BY MEMBERS OF THIS FORUM: HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0EB3FD GIVEN THE SERIOUS AND ENDEMIC NATURE OF THIS FAILURE, I ENCOURAGE YOU TO FORCE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276176July 9, 2009
LATCHES/LOCKS/LINKAGES
2005 TOYOTA SIENNA SIDE LOADING DOOR WITH POWER SLIDE WILL NOT OPEN. CANNOT OPEN DOOR WITH ANY MANUAL MEANS. HUGE SAFETY ISSUE FOR CHILDREN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276195July 9, 2009
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA LE, POWER SLIDING DOOR IS NOT WORKING, TSB-0085-09 TSB NUMBER:TSB-0085-09NHTSA NUMBER:10029190TSB DATE:MARCH 13, 2009DATE ADDED TO FILE:JUNE 24, 2009 FAILING COMPONENT: STRUCTURE:BODY:DOOR SUMMARY: TOYOTA: VEHICLES MAY EXPERIENCE A CONDITION WHERE THE POWER FUNCTION OF THE SLIDING DOOR IS INOPERATIVE. HTTP://WWW.ABOUTAUTOMOBILE.COM/TSB/2004/TOYOTA/SIENNA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276209July 9, 2009
STRUCTURE:BODY
THE POWER SLIDING DRIVER-SIDE DOOR OF OUR 2004 TOYOTA SIENNA JAMMED OPEN RECENTLY. TURNING IT TO MANUAL MODE, WE WERE FINALLY ABLE TO CLOSE THE DOOR. THEN IT WOULD ONLY OPEN ABOUT 10 INCHES WIDE WITH GREAT FORCE APPLIED TO IT. THERE IS NO CHANCE WHATSOEVER MY 10 YEAR OLD DAUGHTER COULD OPEN OR CLOSE THAT DOOR EVEN IN MANUAL MODE BECAUSE SHE IS SIMPLY NOT STRONG ENOUGH. IN ADDITION, THE PASSENGER-SIDE POWER DOOR WOULD MAKE A GRINDING NOISE AS IT WOULD OPEN AND CLOSE. I TOOK THE VAN TO THE LOCAL TOYOTA DEALERSHIP WHO INFORMED ME IT WOULD BE $1,700 TO REPAIR EACH DOOR BECAUSE IT IS OUT OF WARRANTY! IRONICALLY, I MENTIONED A POPPING NOISE WHENEVER THE DRIVER'S DOOR IS OPEN OR CLOSED. TURNS OUT TOYOTA HAS DECIDED TO FIX THAT DEFECT FOR FREE WHICH IS NOT NEARLY THE SAFETY ISSUE OF POWER SLIDING DOORS NOT FUNCTIONING WHERE SMALL CHILDREN NEED TO OPEN AND CLOSE THEM. AFTER BROWSING THIS ISSUE ON THE WEB, IT IS CLEAR TOYOTA KNOWS ABOUT THIS DEFECT BUT HAS CHOSEN TO IGNORE IT. I CAN ONLY SUSPECT BECAUSE OF THE LARGE AMOUNT OF REVENUE THEIR DEALERS OBTAIN WITH EACH DOOR REPAIR. FOR SAFETY REASONS, I FELT COMPELLED TO HAVE BOTH POWER SLIDING DOORS FIXED. THE DEALER'S FINAL BILL FOR THIS REPAIR OF BOTH DOORS WAS $3,800 DOLLARS... BUT THEY FIXED THE POPPING DRIVER'S DOOR FOR FREE AS PART OF SOME CUSTOMER SUPPORT PROGRAM. THERE ARE HUNDREDS OF 2004 SIENNA SLIDING DOOR COMPLAINTS POSTED ALL OVER THE WEB. SO FAR, TOYOTA HAS NOT TAKEN ANY INTEREST IN OR RESPONSIBILITY FOR THIS DEFECT. THIS IS MY FIRST TOYOTA PURCHASE EVER AND WAS BASED ON SUPPOSED TOYOTA QUALITY. NOW I SEE THAT IS A JOKE AND THIS WILL BE MY LAST TOYOTA. I'VE BEEN TOLD I SHOULD HAVE BOUGHT A HONDA AND NOW I SEE WHY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276214July 9, 2009
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS, LATCHES/LOCKS/LINKAGES
MY HUSBAND WAS DRIVING IN FLORIDA IN OUR RENTED TOYOTA SIENNA MINIVAN, AND FIVE FAMILY MEMBERS WERE IN THE CAR, ON A HIGHWAY. SUDDENLY THE ENGINE HOOD CAME UNHOOKED AND FLEW UP, HITTING THE FRONT WINDSHIELD. THE GLASS SHATTERED AND WE WERE SHOWERED WITH GLASS, BUT THE BIGGER PROBLEM WAS THAT THE VIEW OUT THE FRONT WAS ALMOST TOTALLY OBSTRUCTED. WE MANAGED TO SEE THROUGH A SMALL CREVICE UNDERNEATH THE HOOD, WHICH WAS NOW UPRIGHT AND COVERING ALMOST ALL THE WINDSHIELD. WE WERE ABLE TO PULL OFF THE HIGHWAY WITHOUT FURTHER INCIDENT. PLEASE NOTE I AM NOT THE OWNER OF THIS AUTOMOBILE, BUT RATHER MY HUSBAND YONATHAN EPELBAUM HAD RENTED IT FROM NATIONAL CAR COMPANY. THE CAR HAS BEEN RETURNED TO NATIONAL, AND THE INCIDENT WAS REPORTED TO THE POLICE AT THE TIME OF THE INCIDENT. WE WERE VERY LUCKY TO HAVE ESCAPED SERIOUS INJURY. THE INCIDENT HAPPENED DURING DAYLIGHT, WHICH HELPED, AS AT LEAST THE DAYLIGHT HELPED WITH VISIBILITY THROUGH THE VERY SMALL OPENING UNDER THE HOOD, FROM WHICH WE WERE ABLE TO STEER AND CHANGE LANES SAFELY WHILE EXITING THE HIGHWAY. INJURIES WERE FORTUNATELY VERY MINOR SO I AM RECORDING AS "NO INJURIES" BUT THERE WAS AN ISSUE WITH GLASS. CONSIDERING WE MIGHT HAVE BEEN KILLED, WE FEEL VERY FORTUNATE MY HUSBAND MANAGED TO STEER US OUT OF IT WITHOUT HITTING ANYTHING OR BEING HIT. OTHER CARS AROUND US WERE GOING VERY FAST SO THE SITUATION WAS EXCEEDINGLY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276272July 9, 2009
EQUIPMENT
IN NOVEMBER 2006 I PURCHASED A LOWERED FLOOR TOYOTA SIENNA WITH AUTOMATIC WHEELCHAIR RAMP. THE PURCHASE WAS MADE THROUGH MC MOBILITY IN MENTOR OHIO, MODIFICATIONS DONE BY BRAUN CORP IN INDIANA. FIRST THE GAS TANK HAD NOT BEEN CHANGED WHICH CAUSED MALFUNCTIONS IN THE EMISSIONS SYSTEM AND ASSOCIATED ELECTRONIC SYSTEMS. THIS TOOK SEVERAL MONTHS TO DIAGNOSE AND FIX. THEN AN AC TUBE RUNNING FROM FRONT TO BACK HAD NOT BEEN STRAPPED IN PROPERLY, CAUSING IT TO WEAR THROUGH. THIS TOOK ABOUT TWO MONTHS TO RESOLVE. THE MOST PERSISTENT PROBLEM IS WITH THE RAMP. SINCE THE SPRING OF 2007 IT HAS INTERMITTENTLY MALFUNCTIONED. THE RAMP WILL DEPLOY AS DESIGNED, BUT THEN SOMETIMES THE RAMP WILL NOT STOW BACK IN THE VEHICLE. OBVIOUSLY THE VAN CANNOT BE OPERATED WITH THE RAMP EXTENDED. ASSISTANCE IS NEEDED TO MANUALLY WORK AGAINST THE AUTOMATIC SYSTEM TO STOW THE RAMP, AND ASSISTANCE IS NOT ALWAYS AROUND. THE MALFUNCTION MAY HAPPEN JUST ONCE AND BE FINE FOR WEEKS ON EITHER SIDE, OR IT MIGHT HAPPEN CONTINUALLY FOR WEEKS WITH OBVIOUS IMPEDIMENT TO EMPLOYMENT AND OTHER LIFE ACTIVITIES AS WELL AS SERIOUS POTENTIAL FOR INJURY AS A LONE DISABLED DRIVER HAS TO TRY TO COPE WITH THE PROBLEM. UNDER VEHICLE WARRANTY MC HAS DONE NUMEROUS REPAIR ATTEMPTS BUT NOTHING SO FAR HAS WORKED PERMANENTLY. THIS IS A CONTINUING PROBLEM.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276296July 9, 2009
STRUCTURE
2004 TOYOTA SIENNA'S DRIVER SIDE AUTOMATIC SLIDING DOOR FELL OFF OF THE VEHICLE AS THE CABLE CAME OFF OF ITS TRACK AND WOUND TIGHTLY AROUND THE MOTOR [LOCATED INSIDE THE DOOR]. THE VERY TIGHTLY WOUND CABLE AROUND THE MOTOR PULLED THE DOOR OFF THE TRACK CAUSING A QUOTED $1,800 IN REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276144July 8, 2009
LATCHES/LOCKS/LINKAGES
2005 TOYOTA SIENNA RH SLIDING DOOR COMPONENT HAS FAILED AND DOOR CAN NOT BE OPENED. THE LATCH AND LOCKING ASSEMBLY HAS A PLASTIC SLIDING BUTTON THAT PREVENTS THE DOOR FROM BEING OPENED WHILE LOCKED, BUT ALLOWS DOOR TO OPEN IF UNLOCKED. THIS TINY INEXPENSIVE PART HAS BROKEN. TOYOTA DOES NOT HAVE A REPLACEMENT PART. FOR THE MANUAL DOOR, YOU MUST PURCHASE THE ENTIRE DOOR MODULE FOR $400.00. TOTAL TO REPAIR $1000.00. THIS IS A DESIGN FLAW. THE DOOR PART SHOULD NOT FAIL DUE TO NORMAL WEAR AND TEAR, AND IF SO IT SHOULD BE EASIER AND CHEAPER TO REPAIR. THIS IS A SAFETY ISSUE. IMAGINE NOT BEING ABLE TO OPEN THE SIDE DOOR IN AN EMERGENCY BECAUSE A 3 CENT PLASTIC PART FAILS. I HAVE READ ONLINE ABOUT SEVERAL CASES OF THIS SAME PART FAILING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276150July 8, 2009
ENGINE AND ENGINE COOLING
WHEN PICKING UP MY VEHICLE FROM TOYOTA TOWN IN STOCKTON, CA, WE DISCOVERED THAT THE OIL LIGHT WAS ON FOLLOWING A 60,000 MILE SERVICE. THE MECHANIC RELEASED THE VEHICLE TO US WITHOUT EXPLANATION. THEN AFTER TWO VISITS IN THE SAME DAY TO THE SERVICE DEPARTMENT, MY HUSBAND DEMANDED AN EXPLANATION. THE MECHANIC SAID IT WAS OUR PROBLEM THAT THERE WAS SLUDGE OR "GEL" IN THE OIL THAT WAS RELEASED WHEN HE REMOVED THE HEAD FOR SERVICING. AFTER CHANGING THE OIL HIMSELF TWICE, MY HUSBAND SAW THE OIL LIGHT GO OFF. THINKING THAT IT WAS SAFE TO DRIVE, WE TOOK IT ON THE HIGHWAY THE NEXT DAY. WITHIN 100 MILES THE ENGINE FROZE, LEAVING US STRANDED ON A MAJOR INTERSTATE. CURRENTLY, THE DEALER IS REFUSING TO FIX THE PROBLEM EVEN THOUGH TOYOTA RECENTLY SETTLED THIS PROBLEM WITH THE OWNERS OF THE 2002 MODELS. OUR VAN IS A 2003. THIS PROBLEM OBVIOUSLY CONTINUES TO EXIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276043July 8, 2009
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING ON THE FREEWAY THE GLASS SUNROOF/MOONROOF OF MY 2004 TOYOTA SIENNA XLE SHATTERED. FROM THE PATTERN OF THE GLASS BREAKAGE IT LOOKS LIKE THE GLASS BROKE DUE TO INTERIOR CABIN PRESSURE. THIS IS ACTUALLY THE SECOND TIME THIS HAS OCCURRED WITH THIS VEHICLE. WE HAD BEEN ON THE ROAD FOR ABOUT 4 HOURS, WE DID NOT HIT A POTHOLE AND WE HAD NOT GONE UNDER AN OVERPASS. WE HEARD A LOUD BOOM AND THEN THE SOUND OF BROKEN GLASS ON THE ROOF AND DROPPING ONTO THE SUNSHADE. LUCKILY THE SUNSHADE WAS CLOSED OR MY WIFE AND KIDS WOULD HAVE BEEN SHOWERED WITH BROKEN GLASS. I CALLED MY INSURANCE COMPANY AND THE GLASS WAS REPLACED BY THE DEALER ONLY PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276077July 8, 2009
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA SIDE DOOR CABLE BROKE NOT ALLOWING THE DOOR TO CLOSE PROPERLY CAUSING A HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276121July 8, 2009
LATCHES/LOCKS/LINKAGES
THERE WERE NO EVENTS LEADING UP TO THE FAILURE AS IT WORKED FINE ONE MINUTE AND THE NEXT MINUTE IT STOPPED. I BROUGHT IT TO BOCH TOYOTA IN NORWOOD MASS WHERE WE BOUGHT THE VAN AND HAVE BROUGHT IT IN FOR REGULAR MAINTENANCE AND WE WERE TOLD THAT THE AUTOMATIC DOOR CABLE FRAYED WHICH CAUSED THE DOOR LATCH TO SEIZE. MY DRIVER SIDE SLIDING DOOR IS INOPERABLE. IN ORDER TO ASSURE THE SAFETY OF MY CHILDREN, WE MAY HAVE NO CHOICE OTHER THAN TO CUT THE CABLE AS WE CANNOT AFFORD THE $2000.00 TO FIX IT TODAY. ONCE PUT INTO MANUAL MODE, THE DOOR WOULD REQUIRE A STRONG ADULT TO OPEN THEM, AND CERTAINLY CANNOT BE OPERATED BY OUR YOUNG CHILDREN. ALSO ALTHOUGH THE DOOR WILL NOT OPEN OR CLOSE IT IS NOT CLOSED SECURELY AND THE WARNING LIGHT REMAINS ON ALERTING US THE DOOR IS STILL OPEN. THESE ARE MOST DEFINITELY DESIGN FLAWS BY THE TOYOTA ENGINEERS. THIS POSES VALID SAFETY CONCERNS TO ANYONE OWNING THE TOYOTA SIENNA 04 AND NEEDS TO BE A RECALL FOR THIS REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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