Toyota Sienna Complaints

9,048 consumer complaints on file.

#10308838February 11, 2010
VEHICLE SPEED CONTROL
WHILE PULLING INTO THE DRIVEWAY AND SLOWING TO A STOP, THE CAR SUDDENLY LURCHED AND THEN ACCELERATED FORWARD, PUSHING THE CAR THROUGH THE GARAGE DOOR AND ABOUT 10 FEET INTO THE GARAGE BEFORE THE ENGINE STOPPED REVVING AND CAME TO A STOP. THE ROLLUP GARAGE DOOR WAS DESTROYED. THE IMPACT SCRAPED THE FRONT BUMPER OF THE CAR AND MADE A SMALL DENT ON THE ROOF NEAR THE TOP OF THE WINDSHIELD. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10308300February 10, 2010
SERVICE BRAKES, HYDRAULIC
MY 2007 TOYOTA SIENNA'S BRAKES MAKES NOISE AND AT TIMES IT TAKES A FEW MORE SECONDS BEFORE IT FULLY RESPONSES TO ME. BOTH WHEN THE CAR COMES TO A STOP POSITION THE BRAKES MAKES NOISE AND WHEN FROM STOP POSITION GOES TO DRIVE POSITION; THE BRAKES MAKE NOISE. AT TIMES IT IS VERY IRRESPONSIVE TO WHEN I BRAKE. ALSO THE CAR ACCELERATES ON TURNS AND WHEN BACKING UP. I HAVE TAKEN MY CAR TO A TOYOTA DEALERSHIP SEVERAL TIMES BEFORE THE RECALLS AND THEY HAVE SAID THEY ARE NOT SURE WHERE THE NOISE COMES FROM. THEY HAVE REPLACED COUPLE OF PARTS BUT I STILL HEAR THE NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308313February 10, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
PASSENGER SIDE, AUTOMATIC DOOR STOPPED WORKING. CAN NOT CLOSE THE DOOR COMPLETELY CAUSING A SAFETY HAZARD. WENT TO DEALER ... DEALER MENTIONED THERE IS A KNOWN ISSUE BUT THEY WILL FIX IT ONLY IF THE VEHICLE HAS LESS THAN 36K MILES ... PROBLEM WAS CAUSED DUE TO THE SLIDING DOOR MOTOR, CABLE ASSEMBLY AND HITCH WHICH HOLDS THE DOOR. DEALER'S ESTIMATE TO FIX THE PROBLEM $2000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308332February 10, 2010
VEHICLE SPEED CONTROL
I HAVE A 2005 TOYOTA SIENNA AND IT ALSO HAS ACCELERATION PROBLEMS LIKE THE ONES LISTED BY TOYOTA. THE CAR JUMPS SPEED ALL OF A SUDDEN. I THINK THEY SHOULD BE LOOKED AT FOR SAFETY REASONS ALSO CONSIDERING MANY PEOPLE TAKE KIDS IN THESE VANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308338February 10, 2010
SERVICE BRAKES, ELECTRIC
HI I HAVE A TOYOTA SIENNA 2009.IT HAS ONLY 11,000 MILES ON IT. I DO THE MAINTENANCE ON TIME. TWO MONTHS BACK I DRIVE A 800 MILE TO OTHER STATE. AFTER 200 MILES WE NOTICE THAT WE CAN'T CONTROL THE CAR ON TIME. WE GO THE NEAR BY TOYOTA DEALERSHIP. THEY TOLD ME THEY CHECKED THE BRAKES AND TOLD ME THAT EVERYTHING IS FINE. WHEN WE WENT BACK TO CHICAGO AGAIN WE WENT TO THE DEALERSHIP THEY GIVE THE SAME ANSWER. NOW WE ARE DRIVING THE CAR SLOWLY AND SO CAREFULLY. I THINK MY CAR IS HAVING THE SAME ISSUES THE OTHER TOYOTA CARS HAVING. PLS DO THE SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308446February 10, 2010
ENGINE AND ENGINE COOLING
PISTON SLAP ON TOYOTA 3.5 L V6 SINCE NEW. VERY LOUD WHEN COLD IN COOLER TEMPERATURES..CA ARBITRATOR AGREES WITH TOYOTA THAT THIS IS NORMAL FOR THIS ENGINE. I CANNOT SELL THIS CAR WITH THIS NOISE BUT TOYOTA DOESN'T CARE. TOYOTA HAS HAD A FEW COMPLAINTS BUT NO FAILURES YET. PISTON SLAP WEARS THE PISTON PREMATURELY AND COULD IN MY OPINION LEAD TO FAILURE. THIS IS MY 2ND COMPLAINT TO YOU PEOPLE FOR THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308460February 10, 2010
STRUCTURE:BODY:DOOR
MY SIENNA XLE 07 WAS PURCHASED NEW IN JAN OF 07. LESS THAN 1 MONTH I HAD A RUBBING NOISE COMING FROM THE SLIDING DOOR ON THE DRIVERS SIDE. I TOOK THE VAN IN AND THEY REPLACED THE LOCKS. IN 1 WEEK IT WAS DOING THE SAME THING. I HAD MY VAN IN AT LEAST ONCE A MONTH THE FIRST YEAR OF OWNERSHIP AND THEY WOULD DO SOMETHING AND SEND ME HOME AND AGAIN THE NOISE WOULD GET WORSE. THEY EVEN BROUGHT IN A REP FROM KANSAS CITY AND HE TOLD ME TO JUST PUT BABY POWDER ON THE DOOR AND IT WOULD BE FIXED. RIGHT.THEN NOISE GETS WORSE IN THE SUMMER AND WILL DRIVE YOU CRAZY. I WAS TOLD THAT NO OTHER SIENNA VAN HAD EVER HAD THIS PROBLEM. I LOVE MY VAN, BUT THE NOISE IS HORRIBLE AND I WILL NEVER PURCHASE ANYTHING ELSE FROM TOYOTA. WE HAVE OWNED 2 OTHER TOYOTAS AND 1 LEXUS, BUT THIS IS JUST A PROBLEM WITH THE SIENNA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308576February 10, 2010
AIR BAGS:FRONTAL
I PURCHASED A 2006 TOYOTA SIENNA, NEW. IN LATE 2007 THE PASSENGER AIRBAG WARNING LIGHT CAME ON. I TOOK THE VAN TO THE DEALERSHIP. THEY CHECKED AND "RECALIBRATED" THE SYSTEM TO TURN THE LIGHT OFF. THE LIGHT CAME ON AT LEAST TWO MORE TIMES IN 2008. THE DEALERSHIP DID NOT KNOW WHY THE LIGHT WAS COMING ON. A SERVICE REP. TOLD ME THAT THE SENSOR UNDER THE FRONT PASSENGER SEAT WAS BEING JARRED AND MAKING THE LIGHT COME ON. THE DEALERSHIP DID SAY THAT THERE HAD BEEN SIMILAR ISSUES WITH OTHER SIENNA'S AND THAT A NEW PART BEING SENT TO CORRECT THE PROBLEM. IN ADDITION, OR AS PART OF ADDING THIS CORRECTIVE PART, THE DEALERSHIP REPLACED THE PASSENGER AIRBAG. THE LIGHT ILLUMINATED AGAIN IN EARLY 2010. AGAIN, I TOOK THE VAN IN. THE SERVICE REP. CHECKED THE SENSOR WIRES UNDER THE FRONT PASSENGER SEAT. THE LIGHT WENT OFF. I ASKED IF THE LIGHT ILLUMINATING MEANT THAT THE PASSENGER AIRBAG WOULD NOT DEPLOY'THE SERVICE REP. SAID POSSIBLY. I ASKED HYPOTHETICALLY, IF I HAD TO SUDDENLY BREAK AND SOMETHING ROLLED UNDER MY SEAT, HITTING THE WIRES, COULD IT DISCONNECT THE FRONT PASSENGER AIRBAG. HE SAID YES. SO, I ASKED IF THAT DISCONNECT WOULD PREVENT THE AIRBAG FROM DEPLOYING, POSSIBLY IN A CRASH FOLLOWING THE SUDDEN BRAKE'HE SAID YES. I WAS THANKFUL FOR THE HONESTY, BUT FRUSTRATED NONE THE LESS. THE SERVICE REP. DID TELL ME THAT THE AIRBAG SENSOR PROBLEM WAS NOT ONLY WITH MY SIENNA. HE SAID THIS SEEMED TO BE AN ONGOING ISSUE WITH THE 2006 TOYOTA SIENNA IN GENERAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308631February 10, 2010
STRUCTURE
CRACK DEVELOPED ON DASH IN AN AREA BETWEEN INSTRUMENT CLUSTER AND RADIO. THIS IS AN AREA NOT EXPOSED TO ELEMENTS (SUN, HEAT, ETC.). VEHICLE IS GARAGED AND MAINTAINED AND WOULD NOT BE SUSCEPTIBLE TO A CRACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308627February 10, 2010
VEHICLE SPEED CONTROL
I WAS TRAVELING ALONE ON ERRANDS AND HAD STOPPED AT A T-INTERSECTION, POSITIONED AT THE TOP OF THE "T" AND PREPARING TO TURN RIGHT. I'D LET AFEW CARS GO PAST, TRAVELING ON THE MAIN STREET WITH TRAFFIC CLOSEST TO ME GOING FROM LEFT TO RIGHT. WHEN THOSE CARS HAD PASSED AND IT WAS SAFE TO TURN RIGHT ONTO THE MAIN STREET, I STARTED TO SLOWLY DEPRESS THE GAS PEDAL TO ACCELERATE. SUDDENLY THE CAR BOLTED FORWARD AND OUT OF CONTROL, ACCELERATING DIRECTLY ACROSS THE STREET AND INTO THE PATH OF ONCOMING TRAFFIC TRAVELING RIGHT TO LEFT. A CAR GOING ABOUT 40 MPH SLAMMED INTO THE RIGHT FRONT PASSENGER SIDE OF MY CAR. THE AIRBAGS DEPLOYED AND BOTH OUR CARS CAME TO A COMPLETE STOP. I WAS DAZED FROM THE COLLISION AND EXITED MY CAR FROM THE DRIVER'S SIDE AS SOON AS POSSIBLE. I COULD SEE THAT THE WHOLE FRONT OF MY CAR, INCLUDING THE ENGINE WAS COMPLETELY DEMOLISHED. I WAS IN SHOCK AND A LADY FROM A NEARBY HOUSE WHO HAD HEARD THE CRASH CAME OUT WITH A CHAIR FOR ME TO SIT ME DOWN ON WHILE THE POLICE AND PARAMEDICS WERE ON THE WAY. I NEVER WENT TO THE PASSENGER SIDE OF THE CAR AND DON'T KNOW THE CONDITION OF THE OTHER DRIVER OR THEIR CAR. I WAS TAKEN TO THE EMERGENCY ROOM AND SUFFERED CHEST, NECK AND BACK PAIN. I AM QUITE SURE IT WAS THE GAS PEDAL STICKING THAT CAUSED THE CAR TO ACCELERATE SO UNEXPECTEDLY AND QUICKLY, PROPELLING ME THROUGH THE CROSS-TRAFFIC AND ONTO THE OTHER SIDE OF THE STREET. IT WAS AN ABSOLUTELY HORRIBLE ACCIDENT AND I AM STILL IN SHOCK OVER IT, NOT TO MENTION NOT KNOWING THE CONDITION, EXTENT OF INJURIES OR EVEN THE IDENTITY OF THE OTHER DRIVER AS YET. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10308257February 10, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
I AM REPORTING WHAT I BELIEVE IS AN ELECTRICAL PROBLEM WITH MY 2005 TOYOTA SIENNA XLE SLIDING PASSENGER DOOR. THE FIRST TWO YEARS I HAD THE VEHICLE THERE WERE NO PROBLEMS BUT STARTING TWO YEARS AGO, WHEN IT SNOWS, SLEET FREEZING RAIN THE SLIDING DOORS STICK OR FREEZES SHUT. THERE ARE ALSO TIMES WHEN THE DOOR LATCH WILL NOT ENGAGE THE HOOK POPPING OUT AFTER THE DOOR IS BELIEVED TO BE CLOSED. THE PROBLEM BEGINS IN THE MECHANISM THAT GRABS THE METAL LOOP CONNECTED TO THE DOORFRAME. THE DOOR ALLOWS MOISTURE IN AND THE METAL CLAMP SWELLS UP AND BINDS THE LATCH. NO AMOUNT OF LUBRICATION HELPS. THIS GAVE ME A FALSE READING THAT ALL THE DOORS WERE LATCHED. IN ADDITION, THE DOORS THAT SEEM TO BE SECURE, THEN THE ?DOOR NOT PROPERLY SECURE LIGHT?, COME ON WHILE I AM DRIVING AND HAVE MY CHILDREN KIDS IN BACK. I HAVE REPORTED THIS PROBLEM TO MY LOCAL TOYOTA DEALER NUMEROUS TIMES, AS WELL AS REPORTED THE PROBLEM TO TOYOTA?S CORPORATE OFFICE. I TOOK IT TO MY TOYOTA DEALER AND WAS TOLD, "IT?S JUST A DESIGN FLAW IN THE VEHICLE". THE COST TO REPAIR THE DOOR CABLE IS EXTREMELY EXPENSIVE AND NOT A GUARANTEE THAT THE SAFETY PROBLEM WILL BE FIXED. I WAS TOLD TO WIPE THE DOORS DOWN WITH A TOWEL AFTER IT SNOWED OR I WAS AT THE CAR WASH AND THEN SPRAY EVERYTHING WITH WD40 OR SILICONE. I HAVE TRIED BOTH AND NEITHER WORK. I AM EXTREMELY CONCERNED BECAUSE I HAVE THREE YOUNG CHILDREN (AGES 5 AND 16 MONTHS). AFTER SECURING THEM IN THEIR CAR SEATS, CLOSING THE DOOR, GETTING IN TO BACK OUT THEN THE DOOR POPS OUT. I AM MANUALLY PULLING THE DOOR TO ENSURE IT CLOSES, BUT STILL HAVING IT POP OPEN WHILE THE CAR IS IN MOTION. TO INSURE THE SAFETY OF MY CHILDREN, I HAVE RESIGNED MYSELF TO NOT USING THE DOORS A GOOD PORTION OF THE WINTER, WHICH IS RIDICULOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307762February 9, 2010
STEERING
I EXPERIENCED SIGNIFICANT DIFFICULTY (STIFFNESS, LACK OF RESPONSIVENESS) IN THE POWER STEERING OF MY 2004 TOYOTA SIENNA. SUBSEQUENT EXAMINATION BY MY DEALERSHIP REVEALED THAT BOTH THE STEERING RACK AND PINION AND THE INTERMEDIATE STEERING SHAFT NEEDED TO BE REPLACED. THE MINIVAN HAS ONLY 51,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307774February 9, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
USUALLY IN COLD TEMPERATURES, WHENEVER THE REAR AUTOMATIC HATCH IS OPENED FROM THE EITHER THE FOB OR THE VAN'S CONTROL PANEL, THE REAR HATCH DOOR BEGINS TO CLOSE BACK WITHOUT WARNING/NOTICE. THIS HAS HAPPENED AT LEAST 20 TIMES SINCE WE PURCHASED OUR 2009 TOYOTA SIENNA IN DECEMBER OF 2008 AND IS INCREASING IN FREQUENCY. THE APPROXIMATE ONSET DATE IS RECORDED BELOW ON THIS FORM. WHEN IT BEGINS TO CLOSE, ADULTS AND CHILDREN HAVE BEEN TRAPPED BETWEEN THE HATCH AND THE VEHICLE, RESULTING IN PINNING AND CUTS TO THE HEAD. ONLY WITH STRONG MANUAL FORCE DOES THE HATCH STOP CLOSING. AS OF TODAY, 2/9/10, THERE HAVE BEEN NO NOTIFICATIONS OF A RECALL OR EFFORT TO CORRECT OR REPAIR THE PROBLEM. BECAUSE THE PROBLEM WAS INFREQUENT AT FIRST AND CORRECTED ITSELF WHEN THE TEMPERATURES GOT WARMER, WE THOUGHT IT WAS JUST A TEMPORARY GLITCH, BUT THEN THE PROBLEM REAPPEARED ONCE TEMPERATURES BEGAN TO GET COLD AGAIN IN THE FALL OF 2009. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10307934February 9, 2010
STEERING
BELOW STEERING PROBLEMS PERSIST TO THE PRESENT, DESPITE NUMEROUS REPAIR ATTEMPTS BY TOYOTA DEALERSHIP EMPLOYEES AND TOYOTA ENGINEERS. THE APPROXIMATE DATE OF INCIDENT LISTED WITH THIS REPORT REPRESENTS THE DATE OF PURCHASE OF THE VEHICLE / TIME FIRST OCCURRED. ALTHOUGH SEVERAL ISSUES ARE PRESENT, I DID TRY TO DESCRIBE THEM INTO 3 DISTINCT PROBLEMS. 2008 TOYOTA SIENNA LE AWD, BEARING STEERING ISSUES WITH THIS VEHICLE: 1. THE VEHICLE STEERING WHEEL PHYSICALLY TURNS TO THE RIGHT, WHILE BRAKING. 2. STEERING WHEEL FAILS TO CENTER PROPERLY AT ALL TIMES. 3. STEERING WHEEL HAS TO BE HELD TO LEFT TO KEEP TRACKING STRAIGHT. THE VEHICLE STEERING WHEEL PHYSICALLY TURNS TO THE RIGHT, WHILE BRAKING. THE GREATEST EFFECT / TURNING IS OBSERVED AS THE VEHICLE'S SPEED DECREASES. THE GREATEST EFFECT / TURNING IS ALSO OBSERVED AS THE VEHICLE'S SPEED DECREASES AND THE VEHICLE IS TRAVERSING DOWN A STEEP GRADIENT. THIS OCCURS IF I DRIVE IN THE CENTER OF THE ROAD, WITH THE CENTER OF THE ROAD CROWN, CENTERED ON THE VEHICLE AND ON THE RIGHT SIDE OF THE ROAD, WHERE A VEHICLE MUST LAWFULLY TRAVEL. CONVERSELY, IF I DRIVE ON THE LEFT SIDE OF THE ROAD / OR THE LEFT SIDE OF THE ROAD CROWN, THE VEHICLE DOES NOT ADVERSELY PULL TO THE LEFT. IT WAS NOTED BY THE TOYOTA DEALERSHIP THAT THIS IS DUE TO ROAD CROWN. THIS ISSUE PROVIDES A FALSE SENSE OF STEERING, ESPECIALLY IN THE SNOW, AS IT IS SOMETIMES BELIEVED THAT THE ROAD CONDITIONS ARE CAUSING THE VEHICLE TO TRACK RIGHT, AND OVERCOMPENSATION IS USUALLY APPLIED. VEHICLE PULLS OR DRIFTS TO THE RIGHT WHILE DRIVING. ONCE THE VEHICLE STARTS PULLING / DRIFTING, IT CONTINUES ABRUPTLY. DRIVING ON LONGER TRIPS 2-3 HOURS DOES CAUSE ARM STRAIN, FROM CONSTANT CORRECTING OF THE STEERING WHEEL ATTEMPTING TO CAUSE THE VEHICLE TO TRACK STRAIGHT. I DID FILE A LEMON LAW CLAIM AGAINST TOYOTA REGARDING THESE DEFECTS, AND RECEIVED COMPENSATION. THEREAFTER I DID NOT TAKE TO DEALERSHIP, AS TOYOTA SIMPLY CANNOT REPAIR THE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307911February 9, 2010
VEHICLE SPEED CONTROL
I OWN A 2008 SIENNA. THERE IS AN ACCELERATION PROBLEM THAT I CAN REPLICATE. IT OCCURS WHEN STOPPING AT THE BOTTOM OF AN INCLINE. ALTHOUGH SIENNA IS NOT ON THE RECALL LIST, IT SHOULD BE. IT OCCURS OFTEN, THE MAJORITY OF TIMES WHEN GOING DOWN A HILL. MY CONCERN IS THAT IT WILL OCCUR UNEXPECTEDLY. NO RESPONSE FROM TOYOTA ON THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308013February 9, 2010
SERVICE BRAKES, HYDRAULIC
TOYOTA SIENNA BRAKES PEDAL GOES DOWN TO THE FLOOR GIVING NOT ENOUGH BRAKING TO STOP VEHICLE. THE BRAKE WORK HAS BEEN DONE ON THIS MINI-VAN THREE TIMES WITHIN LAST 2~3 YEARS AT TOYOTA DEALERSHIPS SERVICE CENTER BUT THE CONDITION HAS NOT BEEN IMPROVED. THE DEALERSHIP HAS WORKED ON BOTH FRONT(DISC BRAKES) AND REAR(DRUM BRAKES) INCLUDING PART REPLACED AND REPAIRED. BRAKE CYLINDERS AT REAR TIRES REPLACED. THE FRONT DISC HAD BEEN CHANGED WITH BRAKE SHOES. REAR BRAKE ROTOR WAS MACHINED AND BRAKE SHOES HAVE BEEN REPLACED. NONE OF THE OLD PARTS ARE AVAILABLE WITH VEHICLE OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308126February 9, 2010
SEATS
DRIVER'S SEAT LOOSE. I FOUND A BOLT (A SHOULDER BOLT) ON THE FLOOR OF OUR 2005 TOYOTA SIENNA. THE CAR HAD APPROXIMATELY 48,000 MILES ON IT AT THAT TIME. THE SEAT IS LOOSE AND WHEN THE POSITION IS CHANGED, FORWARD OR BACK, THERE IS A GRINDING NOISE LIKE THE GEARS (IT IS ELECTRIC SEAT) ARE NOT MESHING. MY CONCERN IS IF I AM IN AN ACCIDENT THE SEAT WILL COME LOOSE (AS IT MOVERS AROUND NOW) AND I WILL TAKE THE FORCE OF THE SEAT AS WELL AS MY BODY IF IT COMES LOOSE. THERE IS ALSO THE POSSIBILITY THAT THE SEAT WILL CHANGE POSITION IF THERE IS AN ACCIDENT AND I WILL NOT BE RESTRAINED BY THE SEATBELTS PROPERLY BECAUSE THE SEAT SHIFTED MY POSITION AND IN ADDITION I WILL NOT GET THE FULL EFFECT OF THE AIR BAGS AND AIR CURTAINS WHEN THEY DEPLOY. WHEN I FOUND THE BOLT I IMMEDIATELY TOOK THE CAR TO THE TOYOTA DEALERSHIP AND WAS TOLD THERE WAS NOTHING THEY COULD DO BECAUSE IT IS OUT OF WARRANTY. I HAD NEVER MENTIONED WARRANTY THE SERVICE WRITER BROUGHT IT UP.. I SPOKE WITH TOYOTA CUSTOMER SERVICE AFTER THE DEALERSHIP SAID THERE WAS NOTHING THEY COULD DO AND TOYOTA SAID THE SAME THING. THEY SUGGESTED I BUY A $125 REPAIR MANUAL IF I WANTED TO FIX IT MYSELF. I ASKED IF THEY WOULD SEND ME A COPY OF THE PAGE THAT PERTAINS TO THE SEAT AND THEY SAID THEY WOULD TRY. (I WAS SUBSEQUENTLY TOLD BY ANOTHER PERSON IN TOYOTA CUSTOMER SERVICE THAT THE PERSON WROTE THAT I HAD REFUSED TO BUY THE SERVICE MANUAL. APPARENTLY HE JUST SAID HE WOULD LOOK FOR THE PAGES AND E-MAIL THEM TO ME TO GET ME OFF THE LINE. HIS NOTE CERTAINLY INDICATES HE HAD NO INTENTION OF HELPING ME GET COPIES OF THE PAGES FROM THE REPAIR MANUAL. ) IT IS OBVIOUS THERE IS EITHER A DESIGN ISSUE OR FLAW OR THE SHOULDER BOLT WAS NOT ASSEMBLED OR TORQUED PROPERLY. BOLTS DO NOT SIMPLY FALL OUT OF THEIR OWN ACCORD. IF THIS WERE NOT AN IMPORTANT BOLT TOYOTA WOULD CERTAINLY NOT HAVE GONE TO THE EXPENSE OF INSTALLING A HARDENED SHOULDER BOLT AS OPPOSED TO A REGULAR BOLT THAT IS MUCH LESS EXPENSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308136February 9, 2010
AIR BAGS
I HAVE A 2005 TOYOTA SIENNA. THE AIRBAG SYSTEM LIGHT FLASHES ON AND OFF, NOT CONSISTENTLY. I CAN DRIVE FOR A WHILE AND THE LIGHT IS OFF, THEN, OUT OF THE BLUE, IT WILL BEGIN FLASHING AGAIN. I TOOK THE CAR TO THE DEALER (FITZGERALD TOYOTA) AND SPENT APPROXIMATELY $100 FOR THE DEALER TO RESEARCH THE PROBLEM. I WAS TOLD THAT THERE IS A PROBLEM WITH THE AIRBAG SYSTEM, BUT, THEY COULD NOT BEGIN TO FULLY DIAGNOSE OR RESOLVE THE PROBLEM UNTIL I PAY $873 TO HAVE THE PASSENGER FRONT SEAT REMOVED. THIS INCLUDES THE PURCHASE OF A NEW SEAT. THE PASSENGER SEAT IS RARELY USED, SO THE SEAT ITSELF SHOULD NOT BE DEFECTIVE. I WAS TOLD THAT THE AIRBAG SYSTEM COMPONENT IS LOCATED UNDER THE PASSENGER SEAT AND THE PROBLEM COULD BE AS SIMPLE AS A LOOSE WIRE OR SOMETHING MORE SEVERE. MOST IMPORTANTLY, I WAS TOLD THAT IF THE AIRBAG SYMBOL IS ON, THE ENTIRE AIRBAG SYSTEM SHUTS DOWN AND DOES NOT WORK!!! HOW CAN A SYSTEM SO VITAL TO SAFETY BE PROGRAMMED TO COMPLETELY SHUT DOWN BECAUSE OF A LOOSE WIRE? OBVIOUSLY THERE IS AN ELECTRICAL PROBLEM AS WELL AS A DESIGN FLAW. MY SAFETY AND THAT OF MY FAMILY IS COMPLETELY COMPROMISED. I FEEL AS THOUGH I AM TAKING MY CHANCES EVERY TIME I STEP INTO MY VEHICLE. FURTHER, I WAS TOLD THAT IT WOULD HAVE BEEN POSSIBLE THAT TOYOTA MIGHT HAVE PAID FOR THE REPAIR IF I HAD UNDER 60,000 MILES. HOWEVER, I BELIEVE THAT BECAUSE AIRBAG DEPLOYMENT CAN SAVE LIVES IN A CRASH AND BECAUSE THIS LIGHT FLASHING/SYSTEM SHUT-DOWN IS POSSIBLY AN ELECTRICAL DESIGN FLAW ISSUE, AND DEFINITLEY A SAFETY ISSUE, THIS MATTER SHOULD BE COVERED UNDER WARRANTY FOR AT LEAST 100,000 MILES. IF INVESTIGATED, I AM SURE NTSA WILL FIND OTHERS WHO OWN MY SIENNA MODEL YEAR, AS WELL AS OTHER SIENNA YEARS AND OTHER TOYOTA PRODUCTS HAVE THE SAME PROBLEM. I DID NOT REALIZE I COULD FILE A COMPLAINT UNTIL THE RECENT ISSUES WITH THE PRIUS, ETC. CAME TO LIGHT. THANK YOU FOR LOOKING INTO THE SAFETY OF OUR VEHICLES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308209February 9, 2010
SEAT BELTS
MY THREE POINTS SEAT BELT DOES NOT REWIND. THE WHOLE SEAT BELT JUST HANGING OUT. THE DRIVER ACTUALLY CAN WALK AWAY WITHOUT UNSEAT BELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307364February 8, 2010
SEAT BELTS
2005 TOYOTA SIENNA MINIVAN CE MODEL THE SEAT BELT ON THE DRIVER SIDE SOMETIMES WOULD NOT RETRACT AT ALL IN COLD WEATHER, PULLING WAS OKAY. THIS HAS HAPPENED FOR SEVERAL TIMES. HAVE TO STOP THE VAN AND USED TWO HANDS TO PULL HARD AND RESOLVE THE JAMMING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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