Toyota Sienna Complaints

9,048 consumer complaints on file.

#10444944January 23, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE AUTOMATIC REAR LIFT GATE WOULD NOT STAY OPEN WHEN USING THE AUTOMATIC SYSTEM OR WHEN OPENED MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE REAR DOOR STAY KIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444983January 23, 2012
STRUCTURE:BODY:ROOF AND PILLARS
ROOF RACK DETACHMENT ON HIGHWAY: WE HAVE THE TOYOTA SIENNA OEM ROOF RACK CROSS BARS INSTALLED WHEN WE PURCHASED THE VEHICLE, BUT NEVER HAD ACTUALLY ATTACHED ANYTHING TO THE CROSS BARS. WHILE DRIVING DOWN THE HIGHWAY, WE HEARD A BANG, LOOKED IN THE MIRROR AND SAW MY CROSS BAR IN THE ROAD. IMMEDIATELY, PULLED OVER AND CONFIRMED THAT THE CROSS BAR HAD IN FACT DETACHED FROM OUR CAR AND FELL IN THE ROAD BEHIND US. THE REMAINING CROSS BAR WAS STILL ON, BUT WAS COCKED AND THE TIGHTENING MECHANISM WAS LOOSE. OUR CONCERN: THE SPECIAL INSTALLATION PRACTICE HAS BEEN EXPLAINED TO ME BY THE PARTS MANAGER. APPARENTLY, THIS NEW CLAMP DESIGN REQUIRES THE USER ASSURE PERPENDICULAR ALIGNMENT OF THE LOWER CLAMP PLATE TO THE ROOF RACK, OTHERWISE WHEN YOU TIGHTEN THE SCREW YOU CAN GET A FALSE TIGHT SENSE, WHEN THE PLATE IS COCKED AND NOT TRUE. SO, I SEE MANY THINGS WRONG WITH THIS DESIGN: (1) TOO MUCH RELIANCE ON FOLLOWING PROPER INSTALLATION TO ASSURE PRODUCT IS SAFELY SECURED. (2) HOW TIGHT IS TIGHT ON THE SCREW? NO INSTRUCTIONS PROVIDED? (3) EXCESSIVE RELIANCE ON THE OWNER TO CHECK THIS PART FOR THE LIFE OF THE CAR - SERVICE MANAGER SAYS THIS MUST BE INTERMITTENTLY TIGHTENED BY THE OWNER? WHERE IS THIS IN THE SERVICE MANUAL? (4) IT ALSO APPEARS THAT TOYOTA MAY HAVE INTRODUCED THIS "EASY TO REMOVE" DESIGN TO APPEAL TO THOSE CUSTOMERS WHICH COMPLAINED ON HOW LONG IT TAKES TO REMOVE THE EARLIER MODEL ROOF RACKS (<2011), BUT IN TURN HAVE COMPROMISED ON QUALITY AND MORE IMPORTANTLY SAFETY. (5) NOT ONLY IS THIS A UNIQUE DESIGN FOR THE TOYOTA LINEUP OF CARS, IT IS ALSO A UNIQUE IN THE INDUSTRY DESIGN, WHICH HAS FOR MANY YEARS NOW ESTABLISHED A HISTORY OF HAVING POSITIVE LOCKING AND REDUNDANT INSTALLATIONS FOR ROOF RACK CROSS BARS. I WROTE LETTER, AND TOYOTA SAID OUR INSURANCE COVERS SUCH THINGS, AND FOR US TO WORK WITH OUR DEALER, RATHER THAN MAIN COMPANY. UPDATED IVOQ 03/20/12 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444743January 21, 2012
STRUCTURE:BODY
WE HAVE A SIENNA XLE LIMITED 2WD VAN WITH AUTOMATIC SLIDING PASSENGER DOORS. UPON TRYING TO OPEN THE DRIVER'S SIDE PASSENGER DOOR, THE WIRE SNAPPED AND MADE IT VIRTUALLY IMPOSSIBLE TO EITHER OPEN OR CLOSE THE DOOR ALL THE WAY. WE TURNED THE DOOR'S AUTOMATIC FEATURE OFF IN ORDER TO TRY AND CLOSE IT MANUALLY WITH ONLY LIMITED SUCCESS. THIS IS THE SECOND SUCH INCIDENT AS THIS HAS HAPPENED BEFORE, BUT ON THE PASSENGER SIDE. VERY UNSAFE, ESPECIALLY FOR THOSE PASSENGERS IN THE BACK WHO NOW HAVE NO WAY OF ESCAPE EXCEPT THROUGH BREAKING OF WINDOWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444654January 20, 2012
SEAT BELTS, AIR BAGS
DRIVER IN WRONG LANE HIT MY VAN, WITH MOST OF IMPACT ON RIGHT FRONT SIDE OF VAN. BOTH VEHICLES WERE TOTALLED IN COLLISION. RIGHT FRONT PASSENGER SEAT BELT INITIALLY HELD, BUT RELEASED DURING COLLISION AND PASSENGER ENDED UP ON DRIVER'S ARMREST. NEITHER AIRBAG DEPLOYED. *TT
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10444662January 20, 2012
STEERING
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT WAS DRIVING 30 MPH WHEN THE VEHICLE BECAME DIFFICULT TO STEER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 83,000 AND THE CURRENT MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444496January 19, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA LE. THE CONTACT WAS DRIVING 30 MPH WHEN HE ABRUPTLY DROVE OVER A SPEED BUMP. ONCE THE CONTACT REACHED HIS DESTINATION, THE SHIFTER COULD NOT BE MOVED INTO PARK. THE CONTACT STATED THAT HE DID NOT DRIVE OVER THE SPEED BUMP HARD ENOUGH TO WHERE HE BELIEVED IT WOULD CAUSE THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120 AND THE CURRENT MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444361January 18, 2012
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE LEFT POWER SLIDING DOOR ON MY SIENNA FAILED. WHILE OUT ON ERRAND WITH A FRIEND'S CHILD, I COULD NOT SHUT THE POWER SLIDING DOOR. HAD TO DRIVE TO MY HOME WITH THE CHILD STRAPPED INTO THEIR CARSEAT IN THE BACK AND THE DOOR OPEN. TOOK IT TO DEALERSHIP AND THEY SAID THE MOTOR FAILED AND IT WOULD COST $1900+ TO FIX THE POWER OR $300 TO TURN IN INTO MANUAL DOOR. HUSBAND LOOKED ON INTERNET, FOUND INSTRUCTIONS TO TAKE DOOR APART AND FIXED HIMSELF AS THIS WAS A VERY, VERY COMMON PROBLEM. SURE ENOUGH, THE PROBLEM WAS NOT THE MOTOR, YOU CAN HEAR IT RUN TO THIS DAY, AND IT WAS THE CABLE USED TO SLIDE THE DOOR - THERE WAS STRIPPED PLASTIC SHIELDING BUNCHED UP ON THE CABLE WHICH KEPT THE DOOR FROM RUNNING ON THE CABLE. THIS IS VERY DANGEROUS AS THE DOOR DID NOT RESPOND TO THE POWER BUTTON AND WOULD TRAP A CHILD IN IT. SECOND ISSUE IS THE WELD ON THE DRIVER'S SIDE DOOR MAKING POPPING SOUNDS. MY HUSBAND LOOKED AND THE WELD WAS COMING OFF AND THE METAL UNDERNEATH THE WELD HAD ACTUALLY TORN!! HE TOOK THE WELDED PIECE OFF SO THAT THE DOOR WOULD BE OPERATIONAL. ONCE AGAIN, THE DOOR CAN CLOSE UNEXPECTEDLY ON A SMALL CHILD WITHOUT WARNING WITHOUT DOOR BEING REPLACED. THIRD ISSUE IS THE SONAR WHICH COMES AND GOES WITHOUT WARNING. I TRY TO LEAVE MY SONAR ON ALL THE TIME, BUT IN PROCESS OF BACKING UP, WILL REALIZE THE SONAR HAS TURNED ITSELF OFF. IT COMES AND GOES-SOMETIMES WILL JUST BEEP ON AND OFF AND ON AND OFF WHILE DRIVING DOWN THE STREET WITHOUT ANYONE ELSE AROUND THE CAR. FOURTH ISSUE IS WHEN THE CAR IS COLD, THE BACK HATCH DOOR WILL RISE AND THEN IMMEDIATELY COME DOWN FORCEFULLY ON YOUR HEAD (IT RUNS WITH A MOTOR). ALL OF THESE ISSUES ARE LISTED ALL OVER THE INTERNET AS PROBLEMS WITH THIS CAR AND EVERYONE IS TOLD BY TOYOTA THAT IS YOU DON'T HAVE A CURRENT WARRANTY, THEY WILL NOT FIX IT FOR FREE. THESE ARE DESIGN FLAWS AND SAFETY ISSUES!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444471January 18, 2012
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE PASSENGER POWER SLIDING DOOR BEGAN MAKING A TERRIBLE NOISE. WHEN WE LOOKED INTO THE MATTER, WE SAW THAT THE MECHANISM THAT CONTROLS THIS IS A CABLE THAT IS EXPOSED TO THE ELEMENTS. THE CABLE HAD RUSTED AND SNAPPED. THIS IS OBVIOUSLY A VERY POOR DESIGN AND SHOULD BE RECALLED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444019January 17, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS 2003 TOYOTA SIENNA. THE CONTACT STATED THE INSTRUMENT PANEL ON THE VEHICLE DOES NOT WORK AND WHEN THE VEHICLE EXCEEDS 30-40 MPH, IT SLOWS DOWN AND THE ALL OF THE WARNING LIGHT ILLUMINATE. THE LOCAL MECHANIC REPLACED THE SENSORS FOR THE COMPUTER, BUT THAT DID NOT CORRECT THE PROBLEM. THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444280January 17, 2012
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
THE REAR HATCH WILL CLOSE HARD BY ITSELF ON ME OR ANYONE ELSE WHO IS TRYING TO LOAD THE BACK OF THE SIENNA. THIS HAS HAPPENED SEVERAL TIME OVER THE YEARS. TOYOTA FIXED THE PROBLEM AT LEAST TWICE, BUT THE CONDITION CONTINUES TO OCCUR. IF I HAD A SMALL CHILD IN MY ARMS OR MY PET DOG THEY WOULD BE INJURED AS THE HATCH DOOR CLOSES ON ITS OWN. THE DOOR ALARM SOUNDS AND THE HATCH CLOSES WITHIN A FEW SECONDS OF OPENING IT. IT IS DIFFICULT TO OVERRIDE THE AUTOMATIC CLOSING BY KEEPING THE HATCH OPEN BY HAND. IT IS ALMOST IMPOSSIBLE TO USE THE HATCH ESPECIALLY IN THE WINTER WHEN THE TEMPERATURE IS BELOW 50 DEGREES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444294January 17, 2012
STRUCTURE:BODY
I'M OWNERS TOYOTA SIENNA 2006 UNTIL NOW I HAVE A PROBLEM RIGHT SIDE SLIDING DOOR IT DO NOT WORK THE DOOR CAN'T OPEN OR CLOSE SO I WOULD LIKE TO KNOW DO WE HAVE TO RECALL SERVICES OR NOT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443902January 16, 2012
ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE VEHICLE ENGINE STALLS. THIS OCCURS INTERMITTENTLY ESPECIALLY WHEN MAKING TURNS. I HAD TO PRESS THE GAS PEDAL ALL THE WAY DOWN TO ACCELERATE. THE VEHICLE BRAKE LIGHTS DO NOT COME OFF FOR ABOUT 10 MINUTES WHEN THE ENGINE AND LIGHTS HAVE BEEN SWITCHED OFF. IT IS POSSIBLE TO START THE CAR WITH THE PUSH BUTTON WITHOUT PRESSING DOWN ON THE GAS PEDAL SOMETIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443938January 16, 2012
STRUCTURE:BODY
I WOULD LIKE TO FILE A COMPLAINT ABOUT TOYOTA FAILING TO TAKE FULL RESPONSIBILITY FOR A MANUFACTURING DEFECT IN THE FRONT DOORS OF THEIR SIENNA MINIVAN. LIKE THOUSANDS OF OTHER TOYOTA SIENNA OWNERS, THE WELDS ON MY DOOR HAVE FAILED AND NOW THE DOOR MUST BE COMPLETELY REPLACED AT A COST OF MORE THAN $2000. TOYOTA COVERED THIS FAILURE FOR JUST 5 YEARS AND DID NOT NOTIFY OWNERS DURING THE COVERAGE PERIOD THAT THEY SHOULD HAVE THIS MANUFACTURING DEFECT REPAIRED. I HAVE COMPLAINED TO TOYOTA, BUT THEY HAVE REFUSED TO COVER THE COST OF THIS DEFECT. THERE WAS NOTHING I COULD DO IN THE REPAIR AND MAINTENANCE OF MY VEHICLE THAT WOULD HAVE PREVENTED THESE WELDS FROM FAILING. THE FAULT LIES WITH TOYOTA MANUFACTURING PRACTICES AT THE TIME MY VAN WAS BUILT AND THE COST SHOULD LIE WITH THEM AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443960January 16, 2012
AIR BAGS
THE AIR BAG INDICATOR LIGHT FLASHED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS ASSESSED TO HAVE AN OPEN CIRCUIT IN THE AIR BAG ASSEMBLY. THE ENTIRE AIR BAG HARNESS ASSEMBLY WAS REPLACED AT A COST OF $2600. MANY PEOPLE ARE NOT ABLE TO AFFORD THIS EXPENSE AND WILL DRIVE THEIR VEHICLE WITHOUT THE AIR BAGS WORKING PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443739January 13, 2012
UNKNOWN OR OTHER
FAULTY REAR LIFTGATE STRUTS. IN 50 DEGREE WEATHER, STRUTS FAIL AND DOOR DROPS AND AUTOMATICALLY CONTINUES TO CLOSE. PROBLEM IS ONGOING. NO INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443404January 11, 2012
TIRES
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA EQUIPPED WITH DUNLOP SP4000 TIRES, SIZE P225/60/R17. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING 55 MPH WHEN THE FRONT PASSENGER SIDE TIRE BLEW. THE TIRES WERE RUN-FLAT TIRES AND THE VEHICLE WAS TAKEN DIRECTLY TO AN AUTHORIZED DEALER WHERE THE TIRE WAS REPLACED. THE FAILURE RECURRED ON THE FRONT DRIVER'S SIDE TIRE APPROXIMATELY ONE AND A HALF YEARS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS COMMON FOR THE MODEL VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443430January 11, 2012
AIR BAGS, ELECTRICAL SYSTEM
THE AIR BAG WARNING LIGHT CAME ON. I TOOK THE VEHICLE INTO THE DEALERSHIP TO HAVE IT LOOKED AT. THE RESULT WAS THAT THE WIRING HARNESS FOR THE SEAT SENSOR ON THE PASSENGER SIDE HAS CORRODED CREATING AN OPEN CIRCUIT. THEY GAVE ME AN ESTIMATE TO REPLACE THE WIRING HARNESS AND AIR BAG (WHICH HAS BEEN APPARENTLY DAMAGED DUE TO THE CORRODED HARNESS) TO A TOTAL OF $3,000. WIRING HARNESSES DO NOT CORRODE IN 5 YEARS UNLESS THE PART WAS DEFECTIVE AT INSTALLATION. SINCE THE SRS SYSTEM IS A MAJOR PART OF THE VEHICLE'S SAFETY SYSTEMS AND THE SYSTEM WAS DESIGNED TO OPERATE AS A WHOLE, REPAIR IS MANDATORY IN ORDER TO INSURE OCCUPANT SAFETY. SEARCHING THE INTERNET THERE ARE LITERALLY 100S OF INSTANCES OF THE EXACT SAME ISSUE WITH THE 2006 AND 2007 MODEL YEARS. THE FACT THAT THIS ISSUE IS A FAULT IN THE VEHICLES SAFETY SYSTEM AND THE HIGH INCIDENT OF THIS FAILURE OCCURRING I BELIEVE JUSTIFIES A RECALL FOR REPAIR OF THE SYSTEM BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443518January 11, 2012
STRUCTURE
MY 2004 TOYOTA SIENNA XLE DRIVER DOOR WELD IS BROKEN. THE PASSENGER DOOR WINDOW ONLY OPENS HALF WAY AND SOMETIMES THE DOOR DOES NOT OPEN ALL THE WAY BECAUSE OF THE BROKEN WELD. AT FIRST IT WAS ONLY A POPPING SOUND COMING FROM THE WELD AND THEN THE PIECE BROKE. NOW THE DOOR GETS JAMMED OCCASIONALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443363January 10, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT BOTH THE FRONT DRIVER SIDE DOOR AND THE DRIVER SIDE SLIDING DOORS WERE FAULTY. THE SLIDING DOOR WAS UNABLE TO BE FULLY CLOSED AND WHEN THE CONTACT ATTEMPTED TO REOPEN THE DOOR, IT REMAINED STUCK. THE DEALER ADVISED THE CONTACT THAT THE DOOR LATCH WAS INOPERABLE AND NEEDED TO BE REPLACED. THE MANUFACTURER DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. NO REPAIRS WERE PERFORMED. THE CURRENT AND THE FAILURE MILEAGES WERE 47,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442874January 9, 2012
ELECTRICAL SYSTEM
THE ELECTRICAL DOORS FAIL DUE TO CABLE ISSUES. THE REPAIR ESTIMATES EXCEED $1500. WE FIXED ONE DOOR ONLY TO HAVE THE SECOND DOOR FAIL AND JAM CLOSE COMPLETELY. NOW WE ONLY HAVE ONE SLIDING DOOR THAT CAN OPEN WHICH SEEMS VERY UNSAFE. AFTER LOOKING ON LINE TO SEE MORE THAN 900 COMPLAINTS FOR THIS ITEM, THOUGHT I WOULD REPORT. CUSTOMERS ARE FRUSTRATED WITH THE LACK OF HELP FROM DEALERS AND TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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