Toyota Sienna Complaints

9,048 consumer complaints on file.

#10502841March 6, 2013
SEAT BELTS
ONLINE SEARCH REVEALED ONGOING PROBLEM BY OTHER OWNERS OF FRONT SEAT BELT JAMMING. THIS IS ABOUT THE 3RD OR 4TH TIME IT HAS HAPPENED TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501265March 4, 2013
STRUCTURE:BODY:DOOR
THE DRIVER-SIDE REAR SLIDING DOOR WOULD NOT CLOSE BY INTERIOR CONTROLS OR REMOTE. AFTER SEVERAL ATTEMPTS I WAS ABLE TO MANUALLY FORCE THE DOOR CLOSED. HAS HAPPENED 3 TIMES SINCE, ONCE LEAVING THE LIGHTS ON AND DOOR OPEN OVERNIGHT IN THE COLD, DRAINING THE BATTERY AND LEAVING MY BELONGINGS UNPROTECTED AND ANOTHER TIME WHILE MY KIDS WERE LOADED INTO THE VEHICHLE IN EXTREME WINTER CONDITIONS AND WE WERE NOT ABLE TO CLOSE THE DOOR OR DRIVE HOME. HUGE SAFETY CONCERN! I EXPECT MY CHILDREN TO BE SAFE IN MY VAN WHICH IS WHY I PURHASED A TOYOTA AND BECAUSE I EXPECT THEM TO BE NON-ACCESSIBLE TO STRANGERS/CRIMINAL ACTS WHEN THEY CLIMB INTO OUR FAMILY VAN AND I CLOSE THE DOOR... DEALER IS SAYING THAT THE ISSUE IS WITH THE HINGE AND IS NOT COVERED BY THE SAFETY RECALL ISSUED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500968March 1, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT STATED THAT THE WINDSHIELD COULD NOT BE DEFROSTED. THE CONTACT ENGAGED THE DEFROSTER ON FULL BLAST BUT COULD NOT CLEAR THE WINDSHIELD. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THERE WAS NOT A REMEDY AVAILABLE TO CORRECT THE FAILURE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THERE HAD BEEN SIMILAR COMPLAINTS, BUT THERE WAS NO REMEDY AVAILABLE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500724February 28, 2013
SEATS
2011 TOYOTA VAN FRONT PASSENGER SEAT-THE SEAT BECAME STUCK AND WOULD NOT MOVE DURING ANY ATTEMPT TO ADJUST IT WITH THE HANDLE. NO DEBRIS OR OBSTRUCTION WAS IN THE SEAT TRACK AFTER MULTIPLE CHECKS. AFTER BEING SERVICE BY TOYOTA AND FIRST BEING TOLD BY THE TECHNICIAN THAT IT WAS DEBRIS IN TRACK AND MY REQUESTING TO HAVE THE DEBRIS THAT WAS IN THE TRACK, HE THEN STATED THAT HE THREW IT OUT, I ASKED HIM IF WE COULD INSPECT THE GARBAGE FOR THE 'ITEMS' SO I COULD HAVE IT, HE THEN STATED THAT 'SPRING ALSO CAME OFF THE SEAT' WHICH HE DID NOT TELL ME DURING OUR PREVIOUS CONVERSATION. HE NEVER RETRIEVED THE ITEMS THAT HE STATED WERE STUCK IN THE SEAT TRACK AND I WAS NOT ALLOWED TO SEARCH THE GARBAGE FOR THE ITEMS. HE COULD NOT TELL ME WHAT THE ITEMS WERE OR LOOKED LIKE THAT HE STATED WERE STUCK IN THE TRACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499989February 25, 2013
STRUCTURE:BODY:DOOR
TOYOTA HAS ISSUED A CSP TO FIX THE POWER SLIDING DOORS IN OUR MODEL. OURS BROKE OVER A YEAR AGO AND THE CABLES WERE THE ONLY PROBLEM AT THE TIME. TOYOTA TOOK ALMOST A YEAR TO GET THE PARTS TO START FIXING THE DOORS. NOW THEY ARE TELLING US THAT MANY OTHER PARTS ARE BROKEN AND NOT COVERED, THIS SEEMS LIKE A BAIT AND SWITCH TACTIC TO ME AS I HAVE READ HUNDREDS OF BLOGS AND POSTS STATING THE EXACT SAME THING HAPPENED TO THEM, WITH A $1500+ PRICE TAG. I FEEL THAT THE PARTS BROKE DUE TO TOYOTA TAKING SO LONG TO GET THE NOTICE OUT TO CUSTOMERS AFTER THE ISSUE WAS ALREADY HAPPENING. I THINK IT IS A SCAM AND WOULD LIKE IT TO BE INVESTIGATED, I THINK THEY SHOULD BE RESPONSIBLE FOR THE ENTIRE REPAIR COST SINCE WHEN WE WENT IN, ONLY THE CABLE WAS BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499815February 23, 2013
SUSPENSION
MY TIRES WERE GETTING WORN OUT AT ABOUT 20000 MILES, THOUGH I TOOK TO TOYOTA DEALER SHIP THEY NEVER IDENTIFIED THAT THE PROBLEM WAS WITH THE LOWER CONTROL ARM. RECENTLY IT WAS IDENTIFIED THAT BOTH THE LOWER CONTROL ARMS BUSHINGS WERE DAMAGED AND IT COST MORE THAN $1100 TO REPLACE IT. I UNDERSTAND THAT LOWER CONTROL ARMS WERE ON RECALL BUT MY VEHICLE WAS NOT PART OF THE RECALL / NEVER RECEIVED RECALL NOTICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499721February 22, 2013
SEAT BELTS
THE DRIVER SIDE SEAT BELT FOLDS UP ON ITSELF AND WON'T RELEASE OR RETRACT. THIS IS NOT THE FIRST TIME IT'S HAPPENED. TOOK IT TO THE DEALERSHIP ON BOTH OCCASIONS AND WAS ADVISED TO NOT "YANK THE BELT HARD." PILLAR COVER WAS REMOVED AND SEAT BELT WAS FOUND TO BE "ALL TWISTED INSIDE." IT WAS "ADJUSTED TO NORMAL OPERATION;" HOWEVER, IT COST ME $108 TO GET IT FIXED. I HAVE NEVER HAD THIS HAPPEN IN ANY OTHER CAR I HAVE OWNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499620February 21, 2013
ELECTRICAL SYSTEM, ENGINE
TRAVELING AT HIGHWAY SPEED, (55 MPH) WHEN THE VSC FAILURE MESSAGE APPEARED ALONG WITH THE CHECK ENGINE LIGHT AND APOSTROPHE INSIDE A TRIANGLE ERROR/ WARNING LIGHT. VEHICLE WAS PURCHASED AS A CERTIFIED USED VEHICLE AT A TOYOTA DEALERSHIP LESS THAN TWO WEEKS AGO. MILEAGE IS LESS THAN 36000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499400February 20, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT INTERIOR DRIVER'S SIDE DOOR WELD FRACTURED WHICH CAUSED A LOUD CLICKING NOISE WHENEVER THE DOOR WAS ACCESSED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO INFORMED THE CONTACT THAT THE FRONT DRIVER'S SIDE DOOR WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499492February 20, 2013
VEHICLE SPEED CONTROL
TOYOTA SIENNA MINI VAN SPONTANEOUS ACCELERATION OUR MINIVAN SPONTANEOUSLY ACCELERATED. I DON'T KNOW IF YOU KNOW TOYOTA HAS BEEN HAVING THIS ISSUE WITH OLDER MODELS, BUT OURS IS A 2012 TOYOTA SIENNA XLE LIMITED ALL WHEEL DRIVE MINI VAN. I PUT ON THE BRAKE TO LET MY WIFE OUT WHEN THE VAN TOOK OFF AS IF I HAD THE GAS PEDAL TO THE FLOOR, YET MY FOOT WAS ON THE BRAKE. WE KEPT MOVING, SO I PUSHED THE STOP/IGNITION BUTTON AND THE VAN WOULD NOT STOP. I THEN PUT ON THE EMERGENCY BRAKE AND THE VAN WAS STILL MOVING, I WATCHED THE RPM'S KEEP GOING UP ON THE TACHOMETER. I THEN PUSHED THE OFF/IGNITION BUTTON AGAIN, STILL WOULD NOT STOP, MY NEXT STEP WAS TO PUT IT IN NEUTRAL, BUT I DIDN'T WANT TO BLOW THE ENGINE, SO I PUSHED THE OFF/IGNITION BUTTON AGAIN AND THE ENGINE FINALLY STOPPED. WE WERE FREAKED OUT WE HAD ONLY READ ABOUT THIS NOT THINKING IT WOULD EVER HAPPEN TO US. NOW THE BIGGEST PROBLEM IS I DON'T FEEL COMFORTABLE HAVING WIFE DRIVE THE VAN ANYMORE. I CALLED TOYOTA OF NASHUA, THEY BASICALLY SAID WE CAN INSPECT IT AND CALL TOYOTA OF CALIFORNIA. I CALLED TOYOTA OF CA AND THEY SEEMED NICE AND TALKED ABOUT GIVING US A LOANER CAR. BOTH TOYOTA OF NASHUA, NH AND TOYOTA OF CALIFORNIA BOTH INSPECTED THE VAN AND SAID ?THERE IS NOTHING WRONG WITH THE VAN?. THEY SAID YOU CAN COME AND PICK IT UP. THERE ARE MANY YOUTUBE VIDEO SHOWING THIS PROBLEM AND EVEN RE-ENACTING THE SITUATION, YET TOYOTA CLAIMS USER ERROR. I HAVE GROWN UP WORKING ON CARS FOR ABOUT 35 YEARS, I FIXED AND DRIVEN CARS HARD. I'VE DONE THINGS WITH CARS THAT MOST PEOPLE ONLY SEE IN THE MOVIES. I CAN PROMISE YOU IT WAS NOT USER ERROR AND IT WAS NOT THE FLOOR MATS FACT!!! BEWARE TOYOTA & LEXUS OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498526February 18, 2013
WHEELS, TIRES
WE PURCHASED THIS VEHICLE IN FEBRUARY 2011. IT CAME WITH FREE TOYOTA MAINTENANCE FOR THE FIRST 2 YEARS AND HAS BEEN BROUGHT IN FOR EVERY SCHEDULED MAINTENANCE, MOST RECENTLY THE 25,000 MILE SERVICE AT 26,000, SO THE TIRES HAVE REGULARLY BEEN ROTATED AND INSPECTED BY THE DEALERSHIP. TWO YEARS AND LESS THAN 27,000 MILES AFTER PURCHASING THE VEHICLE, I NOTICED THAT IT WAS NOT HANDLING WELL IN SNOW DESPITE BEING AN AWD. TO OUR SURPRISE, THE TIRES WERE WORN. I BROUGHT IT TO A TIRE SHOP HOPING FOR JUST AN ALIGNMENT AND WERE TOLD THE TIRES WERE NOT SAFE TO DRIVE ON. THEREFORE, I JUST HAD TO REPLACE ALL 4 TIRES AHEAD OF SCHEDULE. VERY DANGEROUS AS MOST PEOPLE DON'T EVEN CONSIDER THE NEED FOR NEW TIRES AT THIS POINT IN THEIR VEHICLE OWNERSHIP. AND EVEN MORE DANGEROUS AS COMING UP WITH THE $1,000 EVERY TWO YEARS IS/WILL BE DIFFICULT IF NOT IMPOSSIBLE. THE REPLACEMENT TIRES ARE THE SAME AS DUE TO THE UNIQUE TIRE SIZE, THERE ARE NO OTHER RUN FLAT OPTIONS ON THE MARKET, BRIDGESTONE TURANZA EL400-02 RFT . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498223February 15, 2013
SEAT BELTS
BOTH FRONT SEAT BELTS ON THIS VEHICLE FOLD OVER AND BIND UP. THEY CANNOT BE RETRACTED PROPERLY. THE FRONT PASSENGER SIDE IS BOUND SO BAD, IT IS UNUSABLE. FRUSTRATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498277February 15, 2013
STEERING
STEERING VERY HARD AND "BUMPY" DURING LOW SPEED MANEUVERING WHEN FIRST DRIVEN FOR THE DAY. INTERNET SEARCH REVEALED MANY OTHERS HAVE VERY SIMILAR PROBLEM THAT IMPROVED AFTER SPRAYING "STEERING KNUCKLE" WITH PENETRATING TYPE OIL. APPEARS STEERING LINK IS BECOMING CORRODED AND STICKY. VEHICLE IS ALWAYS GARAGED WHEN NOT BEING DRIVEN. CALLED TOYOTA DEALER, THEY ARE AWARE OF PROBLEM BUT SAY TOYOTA HQ HAS NOT AUTHORIZED THEM TO DO ANY WORK WITHOUT FULL PAY. APPEARS LOTS OF PEOPLE ARE HAVING BELTS, POWER STEERING PUMPS, ETC REPLACED AT GREAT EXPENSE AT INDEPENDENT AND DEALER REPAIR SHOPS WITHOUT SOLVING THE PROBLEM OR THE PROBLEM EVEN BEING CORRECTLY DIAGNOSED. LUCKY I HAVE INTERNET AND REFER TO IT IN THESE SITUATIONS. GUESS I CAN NOW HAVE MINE REPAIRED FOR $1-2000 OR DO THE TEMPORARY OIL FIX. LOTS OF MONEY WHEN ITS A MANUFACTURING DESIGN DEFECT AND THEY WON'T HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498283February 15, 2013
SEAT BELTS
WHEN PULLING FRONT SEAT BELTS TO HOOK THEM, THEY WILL FREQUENTLY FOLD OVER AND BECOME STUCK IN THE BEZEL IF YOU DON'T REMEMBER TO BE VERY CAREFUL AND CANNOT EASILY BE MOVED FURTHER OR RETRACTED WITHOUT CONSIDERABLE EFFORT. IT MUST BE "WORKED" BACK INTO ITS STORAGE AREA. ONE NEEDS TO GET OUT OF THE VEHICLE AND WORK IT BACK INTO THE BEZEL WITH A SLOTTED SCREWDRIVER OR SOME OTHER TOOL. I HAVE JUST DRIVEN WITHOUT THE SEAT BELT WHEN ITS RAINING HARD OR VERY COLD. TOYOTA HQ SAYS THEY WILL NOT HELP WITH THE PROBLEM AND WE ARE ON OUR OWN. HAVEN'T PRICED WHAT IT WILL COST TO HAVE THE WHOLE MECHANISM REPLACED. DESIGN OR QUALITY OF BEZEL MATERIAL IS THE PROBLEM BUT TOYOTA SAYS SORRY, TAKE CARE OF IT YOURSELF IF ITS A PROBLEM FOR YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498141February 14, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DOORS WERE TOO HEAVY FOR THE VEHICLE AND BEGAN TO FALL OFF THE HINGES. THE DOORS WOULD ALSO FREEZE AND COULD NOT BE OPENED WHEN IT WAS SNOWING OR THERE WAS FREEZING RAIN. THE SLIDING DOOR COULD NOT BE OPENED ELECTRONICALLY OR MANUALLY. THE VEHICLE WAS TAKEN TO A DEALER AND THE CONTACT WAS INFORMED THAT THE SLIDING DOOR SUB-CONTROL ASSEMBLY WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THAT THEY WOULD RETURN HER CALL AT A LATER DATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30 AND THE CURRENT MILEAGE WAS 119,350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498198February 14, 2013
STRUCTURE:BODY
FRONT DOOR POPS WHEN OPENING / CLOSING. DOOR WELDINGS ARE LOOSE, APPARENTLY A VERY COMMON PROBLEM WITH TOYOTA SIENNA'S. DEALER IS NO HELP, WANT TO REPLACE THE ENTIRE DOOR AT MY EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498073February 13, 2013
ENGINE AND ENGINE COOLING, POWER TRAIN
I HAVE HAD THIS VAN SINCE NEW. AIR CONDITIONING STOPPED WORKING AFTER 4 YEARS WITH LESS THAN 60000 MILES. FIRST TRANSMISSION PROBLEM STARTED AT 68000 MILES. THE TRANSMISSION PROBLEM FIRST REARED ITS UGLY HEAD WHEN I WAS BACKING OUT OF A PARKING SPOT ONE EARLY MORNING IN NOVEMBER 2011. IT SOUNDED AS THOUGH I HAD RUN OVER SOMETHING. AFTER GETTING OUT OF THE VAN AND LOOKING AROUND IT APPEARED AS THOUGH EVERYTHING LOOKED GOOD. I GOT BACK IN THE VAN AND STARTED TO DRIVE AND COULD HEAR A RUBBING SOUND COMING FROM THE FRONT OF THE VAN AND NOTICED IT WOULD SLOW DOWN QUICKER WHEN TAKING MY FOOT OFF OF THE ACCELERATOR, SO MUCH SO THAT YOUR BODY WOULD LEAN FORWARD. ALSO, I NOTICED THE VAN WOULD NOW SLOW DOWN INSTEAD OF PICKING UP SPEED WHEN COASTING DOWN A HILL WHICH IS SOMETHING IT HAD NEVER DONE BEFORE. I BROUGHT THE VAN INTO MY LOCAL TOYOTA DEALERSHIP THAT WEEK TO HAVE IT LOOKED AT BUT THEY SAID THAT WAS THE WAY IT WAS SUPPOSED TO RUN. I TOLD THEM 68 000 MILES OF DRIVING EXPERIENCE SINCE IT WAS NEW HAS TOLD ME OTHERWISE. THEY PERSISTED WITH THEIR "EVERYTHING WAS AS IT SHOULD BE" STORY AND THAT IT COULD BE THE BRAKES STICKING OCCASIONALLY. I EVEN TOLD THEM THAT THE RUBBING SOUND GOES AWAY WHEN SHIFTED INTO NEUTRAL WHICH WOULD ELIMINATE THE BRAKES AS THE CAUSE. THE VANS TRANSMISSION FINALLY FAILED IN FEBRUARY OF 2013 AT 82 000 MILES AFTER I HAD BROUGHT THE ISSUE UP 4 TIMES WITH MY TOYOTA DEALERSHIP WHILE GETTING OTHER SERVICE COMPLETED, AND YES THEY DID CHANGE THE TRANSMISSION FLUID BEFORE ALL OF THIS HAPPENED. THE TRANSMISSION DIAGNOSIS AND SUBSEQUENT REPAIR/REBUILD QUOTED BY THE TOYOTA DEALERSHIP WAS $4000. MR. TRANSMISSION CHARGED ME $3100. LIKE ME, YOU HAVE EITHER ALREADY PURCHASED A TOYOTA PRODUCT OR ARE CONSIDERING THE PURCHASE. ALL I CAN SAY IS GOOGLE TRANSMISSION AND PROBLEMS AND YOU'LL FIND LOTS TO READ. GOOD LUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497886February 12, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE
IN THE SUMMER OF 2010, I BEGAN HAVING ISSUES WITH THE REAR HATCH OF MY SIENNA NOT STAYING OPEN. I HAD THE REAR HATCH STAYS REPLACED UNDER THE RECALL IN JULY 2010. THIS WINTER, THE REAR HATCH BEGAN TO HAVE THE SAME ISSUE. SEEMS LIKE TOYOTA DIDN'T DO A VERY GOOD JOB OF MAKING A SAFE REAR HATCH SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496844February 8, 2013
STRUCTURE:BODY
OUR 2004 TOYOTA SIENNA MINIVAN WAS PARKED. I OPENED THE PASSENGER SIDE REAR SLIDING DOOR REMOTELY WITH THE KEY FOB. I INSTANTLY HEARD A POPPING/CRUNCH NOISE, AND HEARD IT AGAIN WHEN I CLOSED THE DOOR. I DISCOVERED THAT THE EXTERIOR CABLE THAT CONTROLS THE SLIDING MOTION OF THE DOOR HAD FRAYED AND THE PLASTIC SHEATHING OF THE CABLE WAS GONE. THE TOYOTA DEALER (INSTANTLY FAMILIAR WITH THE PROBLEM) ADVISED THAT I WOULD HAVE TO REPLACE BOTH THE CABLE AND THE MOTOR FOR A COST OF $1300, AND THAT THERE WERE NO LESS COSTLY OPTIONS. THIS IS A SAFETY ISSUE THAT SHOULD HAVE BEEN ADDRESSED BY TOYOTA LONG AGO SINCE IT WAS CLEARLY A DESIGN FLAW...AND THEIR RECENT "EXTENDED WARRANTY" EXCLUDES WAY TOO MANY VEHICLES. EDMUNDS.COM COMPLAINTS SPECIFICALLY ADDRESSING THIS TOYOTA SIENNA DOOR ISSUE BEGAN IN 2006, AND NOW THERE ARE 74 PAGES AND 740 REPORTS OF DAMAGED CARS AND KIDS AT RISK DUE TO INABILITY TO OPEN THE DOOR, CABLES SNAPPING AND PARTS HITTING PEOPLE IN THE FACE, PEOPLE ATTEMPTING TO ADDRESS THE ISSUE BY SIMPLY REMOVING THE CABLE AND OPERATING THE DOOR MANUALLY ONLY TO FIND THAT THE DOOR GETS STUCK IN THE OPEN POSITION AND WILL NOT CLOSE, AND OWNERS REPLACING THE EXPENSIVE CABLE/MOTOR COMPONENT AT AN EXORBITANT COST ONLY TO HAVE THE PROBLEM RECUR. OWNERS OF THESE VEHICLES AND THEIR CHILDREN ARE AT RISK. PLEASE ADDRESS THIS ISSUE PROMPTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496890February 8, 2013
AIR BAGS
AIR BAG LIGHT TURNED ON AT 78,080 MILES. TOOK IT TO DEALER AND WAS TOLD THE PASSENGER SIDE AIR BAG AND FLOOR HARNESS NEEDED REPLACEMENT. REPAIR WAS QUOTED AT AROUND $1500.00. AFTER DISCUSSIONS WITH DEALER AND TRYING TO GET AN EXPLANATION AS TO WHY AN AIR BAG WOULD NEED REPLACEMENT WITH JUST NORMAL OPERATION OF THE VEHICLE, MY DEALER WAS ABLE TO GET THE PARTS COVERED BY TOYOTA AND I PAID FOR LABOR $861.00. IN JANUARY 2013, THE AIR BAG LIGHT TURNED ON AGAIN AT 84,132 MILES. TOOK IT TO THE DEALER AND WAS TOLD THE DRIVER SIDE AIR BAG NEEDED REPLACEMENT AND THE HARNESS COULD BE FIXED. MY DEALERSHIP OFFERED ME THE SAME DEAL AS TOYOTA WOULD PAY FOR THE PARTS AND ME THE LABOR $796.00. I HAD MY CAR FIXED BECAUSE I DID NOT WANT TO COMPROMISE MY AND MY FAMILY SAFETY BUT HAD EVERY INTENTION BY THEN TO FILE A COMPLAINT WITH TOYOTA WHICH I DID ON JANUARY 24, 2013. I TOLD THEM I SHOULD NOT BE RESPONSIBLE FOR ANY OF THE COSTS OF THE REPAIRS; FAULTY AIR BAGS SHOULD BE THE RESPONSIBILITY OF THE MANUFACTURER. I ALSO TOLD THEM I DID NOT UNDERSTAND WHY THERE WAS NO RECALL ON THOSE AIR BAGS AFTER EVERYTHING I READ ONLINE. TOYOTA RESEARCHED MY CASE, TALKED WITH MY DEALERSHIP AND AFTER 3-4 CONVERSATIONS IN ABOUT 1 WEEK PERIOD, MY CLAIM WAS DENIED. THEY TOOK NO RESPONSIBILITY, REMINDED ME THAT THEY HAD ALREADY PROVIDED THE PARTS (BECAUSE I WAS A GOOD CUSTOMER AT MY DEALERSHIP) AND OFFERED ME $500.00 TOWARDS MY NEXT CAR PURCHASE SHOULD I BE IN THE MARKET FOR A NEW CAR IN THE NEXT ONE TO TWO YEARS! FUNNY!! AS THERE WILL NEVER BE ANOTHER TOYOTA IN MY DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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