Toyota Sienna Complaints

9,048 consumer complaints on file.

#10947331January 24, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE REMEDY WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/05/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947358January 24, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ...UPDATED 03/13/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947376January 24, 2017
UNKNOWN OR OTHER
WHEN THE LIFTGATE IS OPEN ELECTRONICALLY, IT FALLS ABOUT 10 INCHES AFTER IT REACHES THE FULLY OPEN POSITION AT WHICH POINT THE POWER MOTOR WILL ENGAGE AND POWER THE LIFTGATE TO THE FULLY CLOSED POSITION. THE LIFTGATE SAFETY OPERATION DOES NOT GO BACK INTO OPEN POSITION WITH CHILDREN UNDERNEATH THE LIFTGATE UNTIL AFTER INJURY. THERE NEEDS TO BE RECALL BEFORE MAJOR INJURY HAPPENS TO A CHILD. THESE CHILDREN ARE GETTING THEIR BACKPACKS WITHOUT PAYING ATTENTION TO THE LIFTGATE AND IT IS CLOSING ON THEM!
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10947436January 24, 2017
AIR BAGS, ELECTRICAL SYSTEM
TAKATA RECALL WE RECEIVE A RECALL NOTICE FOR THE TAKATA PASSENGER AIRBAG IN JUNE 2016. WE HAVE FOLLOWED THE RECALL NOTICE AND HAVE NOT HAD A PASSENGER IN THE FRONT SEAT. IT HAS BEEN OVER 6 MONTHS AND THERE HAS BEEN NO REPAIR FOR THIS RECALL. JUST YESTERDAY JANUARY 23, 2017 WE RECEIVED ANOTHER RECALL NOTICE FOR THE ELECTRICAL ISSUE FOR THE POWER DOORS AND IT INSTRUCTED TO SHUT THE POWER OFF THE POWER DOORS. AFTER RECEIVING THIS NOTICE THE VAN ITSELF IS ALMOST RENDERED USELESS WITH THE EXCEPTION OF TRANSPORTING DRIVER. THIS IS VERY UNPROFESSIONAL FOR TOYOTA TO NOT QUICKLY RESOLVE THESE MATTERS AND PROVIDE CUSTOMER SERVICE TO THEIR CUSTOMERS REGARDING THEIR MISTAKES. THERE SHOULD BE GREATER PRESSURE ON TOYOTA TO QUICKLY REMEDY THESE RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947433January 24, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947439January 24, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL FOR THE ELECTRICAL SYSTEM. THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/10/17*LJ UPDATED 08/29/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947492January 24, 2017
AIR BAGS
WE GOT A LETTER FROM TOYOTA SAYING ADVISE IS NOT TO HAVE ANYONE SIT IN THE PASSENGER SIDE FRONT SEAT DUE TO DANGEROUS AIR BAG BUT NO TIME MENTIONED...ONLY "WHEN IT BECOMES AVAILABLE" THEY'LL CONTACT US. I HAVE A SCOOTER IN THE BACK SO THIS IS A PROBLEM FOR ME. CAN YOU TELL ME WHEN THIS WILL BE FIXED? WE GOT THE LETTER FROM TOYOTA TODAY BUT IT'S BEEN KNOWN TO THEM SINCE LAST YEAR!THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946945January 23, 2017
UNKNOWN OR OTHER
CABLE SNAPPED ON 2009 TOYOTA SIENNA SLIDING DOOR WHILE OPENING IT. DOOR CANNOT OPEN OR CLOSE, EVEN WITHOUT POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947016January 23, 2017
STRUCTURE:BODY
THE PASSENGER SIDE POWER SLIDING DOOR FAILED IN MID-OPERATION LEAVING THE DOOR SLIGHTLY OPENED. WE WERE UNABLE TO MANUALLY OR ELECTRONICALLY OPEN OR CLOSE THE DOOR IN THE NORMAL MANNER, HOWEVER IN ORDER TO MAKE THE TRIP HOME WE FORCIBLY POSITIONED THE DOOR INTO THE CLOSED POSITION. THE DEALER CLAIMED THAT THE DOOR MOTOR WAS DAMAGED BY OUR ACTIONS AND PROCEEDED TO CHARGE US NEARLY $2000 TO REPAIR THE MOTOR AND DOOR CABLE. WE EXPLAINED THAT WE COULD HEAR THE MOTOR ENGAGING JUST FINE AND THAT THERE MUST BE ANOTHER ROOT CAUSE, THEY DISAGREED AND DISMISSED US COMPLETELY. WE CALLED AND COMPLAINED TO TOYOTA DIRECTLY, HOWEVER THEY'VE TAKEN THE SAME POSITION AS THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947203January 23, 2017
STRUCTURE:BODY, VEHICLE SPEED CONTROL
THIS CAR IS EXPERIENCING SUA. IT HAPPENED IN A PARKING LOT AN RESULTED IN A CRASH INTO A CEMENT WALL. IT ALSO HAPPENED ON A WINDING MOUNTAIN ROAD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10947208January 23, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 16V858000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946896January 21, 2017
SEAT BELTS
SEAT BELTS WON'T BE ABLE TO RETRACT. IT IS GETTING WORSE AND WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946891January 21, 2017
UNKNOWN OR OTHER
NOTHING HAS HAPPENED YET WITH MY VEHICLE BUT TOYOTA JUST SENT A LETTER WITH A RECALL ON THE AUTOMATIC DOORS ON THEIR VANS FROM 2011-2016. CHILDREN RIDE IN THE BACK SEAT OF VANS AND THEY ARE PUTTING THEM IN DANGER. THEY DON'T HAVE A FIX FOR THIS BESIDES TO TURN OFF AUTOMATIC DOORS WHICH IS A MAIN FEATURE OF THE VAN INCLUDED IN THE COST OF THE VEHICLE. IT IS UNACCEPTABLE THAT THEY HAVE NO FIX FOR THESE AND AREN'T OFFERING PARTIAL REFUNDS TO OWNERS THAT HAVE PAID FOR THOSE FEATURES. TOYOTA NEEDS CLOSER REGULATIONS ON THEIR VEHICLES BECAUSE THEY HAVE HAD SO MANY RECALL ISSUES IT IS RIDICULOUS. NOT TO MENTION PUTTING CHILDREN IN DANGER WITH THIS NEW DOOR ISSUE. I HOPE THAT THEY ARE FINED AND REGULATED MORE IN THE FUTURE SO THAT THEY DON'T CONTINUE TO PUT OUR CHILDREN AND FAMILIES IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946798January 20, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS). THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946353January 19, 2017
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION FOR THE LATCHES/LOCKS/LINKAGES. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946371January 19, 2017
LATCHES/LOCKS/LINKAGES, AIR BAGS
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND AN UNKNOWN NHTSA CAMPAIGN NUMBER FOR THE (LATCHES/LOCKS/LINKAGES). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/07/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946390January 19, 2017
SEATS
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT STATED THAT THE MIDDLE ROW SEAT BEHIND THE DRIVER SIDE SHIFTED INADVERTENTLY. THE DEALER DIAGNOSED THAT THE SEATS NEEDED A BRACKET TO KEEP THEM FROM SHIFTING. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946534January 19, 2017
STRUCTURE:BODY, AIR BAGS, LATCHES/LOCKS/LINKAGES, EQUIPMENT
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS), 16V643000 (LATCHES/LOCKS/LINKAGES), AND 11V560000 (EQUIPMENT). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945895January 18, 2017
AIR BAGS, STRUCTURE:BODY:DOOR
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/01/17*LJ THE CONSUMER STATED THE POWER SLIDING DOOR WERE ALSO UNDER RECALL. THE MANUFACTURER DID NOT RECEIVE THE PARTS TO REPAIR THE FAILURE. THE MANUFACTURER SUGGESTED DISABLING THE POWER UNIT ON THE DOOR. IT WAS UNKNOWN WHEN PARTS WOULD BECOME AVAILABLE. UPDATED 03/27/2017 *JS *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946176January 18, 2017
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2016 TOYOTA SIENNA. THE CONTACT STATED THAT THE HATCH ON THE REAR OF THE VEHICLE CLOSED INDEPENDENTLY WITHOUT WARNING. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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