Toyota Sienna Complaints

9,048 consumer complaints on file.

#10955694February 20, 2017
STEERING
BOUGHT MY 09 SIENNA NEW. AT 28,000 MILES, HAD TO HAVE THE RACK AND PINION STEERING SHAFT REPLACED DUE TO LEAKING. AT ROUND 60,000 MILES, INFORMED ONCE AGAIN THAT MY RACK AND PINION STEERING SHAFT IS LEAKING AND WILL NEED REPLACED AT A PRICE OF $1,300.00. HOW CAN A CAR THAT WE AVERAGE LESS THAN 8,000 MILES A YEAR GO THROUGH STEERING SHAFTS LIKE THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955462February 19, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DASH BOARD LIGHTS AND ALL INTERIOR LIGHTS CONTINUE TO GO OUT WITH OUT WARNING. IT REQUIRES STOPPING THE VAN SHUTTING IT OFF AND RESTARTING IT. THE HEADLAMP DIM THEMSELVES AND THEN BRIGHTEN WHILE DRIVING. TOOK IT TO DEALERSHIP TWICE NOW FOR ISSUE. DEALER STATED SINCE PROBLEM WAS NOT OCCURRING AT THAT MOMENT THERE IS NO TEST THEY COULD DO. SERVICE MANAGER ALSO STATED THAT TOYOTA DOESN'T LIKE THE DEALERSHIPS TRYING TO GUESS AT WHAT MAYBE WRONG. THIS IS A MAJOR SAFETY ISSUE WHEN DRIVING AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955237February 17, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE: BODY) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955295February 17, 2017
AIR BAGS
TAKATA RECALL - I RECEIVED MY RECALL NOTICE IN JUNE/JULY 2016. IT'S NOW BEEN 8 MONTHS WITH STILL NO ETA ON WHEN MY VEHICLE CAN BE FIXED. I'M MAKING $500/MO PAYMENTS ON A VAN THAT I SPECIFICALLY BOUGHT FOR THE SEATING AND SPACE AMONG OTHER CAPABILITIES. A COUPLE OF MONTHS OF HAVING THE KIDS/GUESTS SIT IN THE BACK IS ONE THING BUT 8 MONTHS IS QUITE A LONG TIME AND HEARING RUMORS OF ANOTHER YEAR OF THIS IS NOT GOOD. NOW I'VE RECEIVED A RECALL NOTICE ON MY AUTOMATIC SLIDING DOORS AND THE WORKAROUND FOR THAT IS TO MAKE EVERYTHING MANUAL UNTIL I GET THE OKAY TO HAVE IT FIXED, AGAIN, WITH NO ETA. NOW, I'M DRIVING AROUND AND CAN'T PUT ANYONE IN THE FRONT SEAT AND HAVE TO HAVE EVERYTHING MANUAL. I BOUGHT THE XLE MODEL FOR THE 8 SEATS BECAUSE I NEED THEM AND THE AUTOMATIC DOORS FOR THE CONVENIENCE AND THIS IS REFLECTED IN THE PRICE I PAID FOR THE CAR AND THE PAYMENTS I'M MAKING ON IT. CONSUMERS NEED SOME TYPE OF ETA OR SOME TYPE OF COMPENSATION FROM EITHER TOYOTA AND/OR TAKATA. THIS RECALL/ISSUE IS OF NO FAULT OF THE CONSUMER YET THEY ARE THE ONES BEING INCONVENIENCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955301February 17, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) WAS RECEIVED IN DECEMBER OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955315February 17, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955342February 17, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/05/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955013February 16, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, SEATS
SLIDING DOORS OPEN WHILE VEHICLE IS IN MOTION. HATCH BACK DOESN'T OPEN UP BY ELECTRICALLY. HEATING SYSTEM STAYS ON EVEN WHEN TURNED OFF.STEREO TURNS OF WHEN THE HEATER HEATS UP TO LONG.MY SON WAS IN SIDE WERE THE DOOR OPENED UP WHILE WE WERE DRIVING ON A MAIN RD.MY DAUGHTER WAS SITTING ON OPPOSITE SIDE AND SLIDING DOOR POPPED OPEN WHILE ON A MAIN RD.SIDE DOOR STARTED CLOSING WHILE GETTING GROCERIES OUT CAUSING BRUSING TO MY GIRLFRIEND.HATCH DOESN'T WORK. ELECTRICAL PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955115February 16, 2017
SEAT BELTS
MIDDLE ROW AND BACK ROW SEAT BELTS DO NOT RETRACT AND GET STUCK. THE REAR BELTS GET STUCK AND DO NOT COME OUT OR RETRACT. THIS IS ESPECIALLY A PROBLEM WITH CHILDREN AS THEY THINK THE SEAT BELT IS DEPLOYED PROPERLY WHEN IT IS NOT. THIS HAPPENED THIS MORNING, BUT ALSO HAPPENS A FEW TIMES A MONTH AND SEEMS TO BE GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954898February 15, 2017
VISIBILITY/WIPER
ON FRIDAY, 2/10/17, OUR 5 MONTH OLD SIENNA WAS DRIVEN INTO OUR SECURE GARAGE AND PARKED. NOTHING WAS OUT OF THE ORDINARY. ON SUNDAY, 2/12/17, THE VAN WAS FOUND WITH THE RIGHT SIDE REAR GLASS EXPLODED ON THE GROUND AND INSIDE THE VEHICLE. THE VAN HAD NOT BEEN TOUCHED BY ANYONE. I HAVE HOME SECURITY CAMERA FOOTAGE CONFIRMING THAT THE GLASS WAS INTACT WHEN PARKED AND THAT NOBODY OTHER THAN MYSELF HAD SET FOOT IN THE GARAGE DURING THE TIME IN QUESTION. ONLY BY CHANCE HAD I POSITIONED OUR CHILDREN'S CAR SEATS TO THE LEFT SIDE OF THE BENCH SEAT AND THE SEATS WERE NOT OCCUPIED AT THE TIME THE GLASS FAILED. OTHERWISE I WOULD HAVE BEEN REMOVING GLASS FRAGMENTS FROM MY KID'S LAP, FACE, EARS, EYES MOUTH, ETC.. I FEEL VERY LUCKY BUT HAVE LITTLE CONFIDENCE THAT THIS WILL NOT HAPPEN AGAIN. SO FAR, THE TOYOTA DEALERSHIP WHERE THE SIENNA WAS PURCHASED HAS BEEN UNWILLING TO COVER THIS UNDER WARRANTY OR ACKNOWLEDGE THIS IS A MANUFACTURER OR INSTALLATION FLAW BUT THEY ARE WILLING TO FIX IT IF I PAY THEM $790.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954438February 14, 2017
STRUCTURE:BODY
"TAKATA RECALL" SLIDING DOOR BEHIND THE DRIVER SEAT IS NOT WORKING AUTOMATICALLY MANY TIMES. SOMETIMES IT DOESN'T WORK AND LEFT OPEN, SO HAVE TO PUSH HARD BY HAND FORCEFULLY. MY NHTSA RECALL NO. IS 16V-858 ON INTERIM NOTICE BUT TOOK ALMOST TWO MONTHS TO WAIT AND NEVER BEEN RECEIVED THE LETTER TO BRING TO THE DEALER TO BE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954270February 13, 2017
AIR BAGS
TAKATA RECALL - NO DEALER IN MY AREA WAS WILLING TO PROVIDE ME A LOANER VEHICLE AND THE $35 PER DAY FROM TOYOTA IS NOT SUFFICIENT FOR ME TO RENT ANOTHER 7 PASSENGER MINIVAN OR SIMILAR. UNDER MY STATE'S LEMON LAWS IN NC A COMPANY WHICH IS UNABLE TO FIX THE KNOWN ISSUE WITH IN 15 DAYS IS IN VIOLATION OF OUR LEMON LAWS. MY SON HAS SEVERE HEMOPHILIA ANY FLYING DEBRIS INCREASES HIS RISK TO A CATASTROPHIC LEVEL AND THE SOLUTIONS OFFERED BY TOYOTA ARE NOT REFLECTIVE OF THEIR ABILITY TO PAY FOR A SUITABLE REPLACEMENT VEHICLE. IF I AM NOT CONTACTED WITHIN 48 HOURS OR REASONABLE TIME I WILL PURSUE LEGAL AND CLASS ACTION RECOURSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954287February 13, 2017
UNKNOWN OR OTHER
NAVIGATION SYSTEM THE INSTALLED NAVIGATION SYSTEM ON TOYOTA SIENNA MODELS DOES NOT INDICATE THE DESTINATION SIDE OF THE ROAD. IN OTHER WORDS, THERE IS AN AUDIO INDICATION "YOU HAVE REACHED YOUR DESIGNATION" BUT IT DOES NOT INDICATE WHICH SIDE OF THE ROAD IT IS. THIS IS A REAL SERIOUS SAFETY RISK -- SUDDENLY THE DRIVER HAS TO TRY TO CHANGE LANES, SLOWING DOWN, TO TRY AND FIND THE DESTINATION, THEREBY RISKING BEING REAR-ENDED WHILE TRYING TO MANEUVER OUT OF THE CURRENT LANE. ALL NAVIGATION SYSTEMS SHOULD BE REQUIRED TO STATE THIS INFORMATION. EVEN HAND-HELD GPS SYSTEMS GIVE THIS VITAL INFORMATION. TOYOTA HQ SAID THERE IS NO PLAN ON FIXING THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953815February 10, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE HAD NO POWER SLIDING DOOR FUNCTIONALITY AND NEEDED TO BE MANUALLY OPERATED, AS SUGGESTED BY THE MANUFACTURER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000(STRUCTURE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 13,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950460February 9, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953713February 9, 2017
AIR BAGS
TAKATA RECALL VEHICLE'S PRIMARY USE IS FOR HIGHWAY TRIPS WITH MY WIFE WHICH ARE NOW DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950364February 8, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
RECEIVED NOTICE IN THE POWER SLIDING DOOR MALFUNCTIONING. TOYOTA HAS FAILED TO PROVIDE A SOLUTION AND REFUSES TO PROVIDE A LOANER CAR. TOYOTA INDICATED THAT ONE SHOULD NOT DRIVE IN THE BACK SEAT BECAUSE THE DOOR COULD POTENTIALLY OPEN. WITH SOMETHING THIS SERIOUS, HOW CAN THEY NOT PROVIDE A LOANER CAR TO THEIR CUSTOMERS UNTIL A RESOLUTION IS FOUND?! THIS IS HIGHLY UNACCEPTABLE AND HORRIBLE CUSTOMER SERVICE FROM TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950096February 7, 2017
STRUCTURE:BODY, SEATS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. IN ADDITION, THE CONTACT OBSERVED AN ABNORMAL NOISE AND MOVEMENT FROM THE REAR SEATS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/19/17 LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949716February 6, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT STATED THAT THE AUTOMATIC CLOSED DOOR OPERATING CABLE EXPERIENCED SEVERE CORROSION AND FRACTURED IN THE VEHICLE. THE CONTACT STATED THAT THE AUTOMATIC OPENING FEATURE DID NOT WORK AND WOULD ONLY OPERATE IF OPENED MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER SLIDING DOOR CABLE AND MOTOR WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000. UPDATED 04/06/17 LJ UPDATED 08/07/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949754February 6, 2017
STRUCTURE:BODY
SLIDE DOOR CABLE SNAPPED LEAVING DOOR NON FUNCTIONAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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