Toyota RAV4 Complaints

921 consumer complaints on file.

#11489690October 17, 2022
STEERING
When driving at a speed of ~60 miles, I felt a brief loss of power steering. The wheels were heavy and difficult to control. It lasted for less than a second but occurred twice already in one week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487148September 29, 2022
UNKNOWN OR OTHER
Windshield cracked for no reason. I noticed very fine cracks which are spreading. I park inside of a garage and do very little highway driving. The windshield cracked in its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484909September 16, 2022
UNKNOWN OR OTHER
I was driving on the highway, 45 minutes into my 3 hour trip. As I was approaching a bridge, I suddenly heard a very large bang- sort of like a gunshot. I immediately looked around and noticed my moonroof in my vehicle had completely shattered. It was still held together, but I very quickly closed the moonroofs inner cover to assure no glass would fall into my car. Noticeably, there was small shards of glass all over my center console. I could hear the glass falling onto my moonroof, and could see glass flying behind me with a vehicle traveling behind. I very well could have suffered injuries/cuts if the glass had shattered onto me. Not only is this dangerous for me, but the people behind me. It could have cracked their windshield, or even given someone a flat tire. Now I am left to travel 2 hours not knowing what could potentially happen next. I took the rest of the travel slow. This happened with absolutely no warning. It was sudden, loud, and scary. I am left to pay for this now because there is no recall or warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484880September 16, 2022
AIR BAGS
I received from Toyota USA via USPS a "Safety Recall Notice" regarding my 2022 RAV4 hybrid. Both the local Toyota dealer and Toyota Brand Engagement Center told me there is no recall on my vehicle. Neither could tell me why I received the notice. When I searched NHTSA recall database for Recall No. 22V-519, it referenced an unrelated fire hazard on HYundai and Kia vehicles. Attached please find the notice and its envelope. Sending false information like this creates a perception of danger, when perhaps none exists
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484534September 14, 2022
VISIBILITY/WIPER
Hello, I am concerned about the windshield on our new RAV4. It was chipped and the glass cracked from the passenger side to the drivers side of the car. Currently we are waiting for the car insurance to cover the cost of repair for the windshield. For safety reasons you cannot clearly see out of the windshield because of the crack. The problem cannot be reproduced currently. the problem was inspected by the insurance company representative (SAFELITE) and we are still waiting on the new windshield because apparently there is a hug backlog there was no warning when the windshield cracked. But seemingly cracked when there was no warning, my wife was driving the car when something hit the corner of the windshield (some rock or road debris)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482815September 4, 2022
SERVICE BRAKES
When breaking on dry roads no matter my speed, or how hard I press the breaks, the ABS system kicks in momentarily making my vehicle feel like it’s accelerating vs. stopping. This is very intermittent. Tends to happen more on rough city roads, however it really doesn’t matter. I understand ABS is really suppose to work for wet or snow roads in slippery conditions. In my experience ABS has always worked with a rapid pulse. This is certainly not happening. The breaks literally feel like one big skip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482493September 1, 2022
VISIBILITY/WIPER
I purchased a brand new Toyota RAV4 Hybrid XLE on June 30, 2022 and on my first drive, 6.4 miles from the dealership to my home, the the windshield developed a crack on the driver's side. It is available for inspection. Both Toyota and Safelite say they are having supply issues with the windshield and of Sep 1, 2022 neither Toyota or Safelite have replacement windshields for the RAV4. The crack affects vision for both the driver and those outside the vehicle. The problem has been confirmed by the local dealer, Toyota of Cedar Park, TX and by Safelite of Austin Texas. The windshield has NOT been inspected by the manufacturer, police, Amica insurance, or any others There were no warning lamps, messages or symptoms of the problem prior to failure or after the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482197August 31, 2022
STRUCTURE:BODY
I bought a 2021 Toyota RAV4 XLE Midnight Black Metallic, last year on July 2021 from Hillside Toyota in Jamaica, NYC. From the very beginning since the delivery, I was not at all happy with the build quality of the car as Toyotas used to be before. There were issues with paint finishing, noise from engine, and issue with pick up. I reported this to Toyota as well as my dealer, Hillside Toyota and no one showed any interest on addressing these issues. Yesterday, I was cleaning my car and I saw that my car paint is peeling from 3-4 areas, including the driver side door and from the left side of the hood. I was really surprised to see that happening in a brand-new car. I felt like is this really happening, is it a joke? I spent almost $40k on a car by taking out loans just to face this? I really care about my car, and I follow all the maintenance guidelines as mentioned by Toyota, but still how is this possible? I am pretty sure this is a manufacturing defect and not something that could happen from a regular wear and tear. This is the first time I am facing something from a Toyota, because I always trusted this company due to its build quality and low maintenance. I also have a 2015 Toyota Highlander LE Plus, and I have never faced any issues like my RAV4. I have been a long time user of Toyota since I also owned a 2011 Toyota Camry Hybrid and 2014 Toyota Camry Hybrid and both of them were reliable too and never gave me any issues. I am really concerned with my RAV4 right now because in the long run, I am not sure what else I have to face with this car. This is to kindly request you to please evaluate this matter further and please help me by fixing the paint peeling issue of the car. I have spent my hard-earned money to invest in this car and it means a lot to me. I am attaching pictures of the paint peeling as supporting evidence of my claim. Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481351August 26, 2022
SERVICE BRAKES
The breaks are failing to stop the car if there is any rough spots in the road it feels like I'm pushing against air, the car jerks, the break pedal will shudder. The car has no warning lights or sounds when this occurs. The car has recently been inspected by the dealership for this issue, they performed a resurfacing to the breaks. The issue has continued and 2 days after repair, car slipped into intersection due to a failure of the breaks and after going over a rough spot in the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479444August 15, 2022
UNKNOWN OR OTHER
The driver side mirror shakes when you drive over any bump in the road at any speed. It is amplified at speeds over 50mph. Toyota did a TSB on passenger side mirror but refused to complete the same repair on driver side. Toyota said only if the dealership acknowledged it shakes would they repair. The dealership stated the mirror shake was as expected although they tested the vehicle on a road with a 45mph speed limit. Then demonstrated another rental vehicle to say it was fine.....but who knows if that rental had the repair or not. Then Toyota says my only recourse is to take the car to another Toyota dealer 25 miles from my home.....and if they don't agree the mirror shakes I'm out of luck. The mirror shakes so bad on the highway it would be better if wasn't there. It's unsafe and Toyota holds you hostage to fix the known issue with their own repair bulletin. It's like they don't want to pay for the repairs so tell customers nothing is wrong. I found dozens of posts online from 2021 Rav4 owners and the same experience. It's also shocking to me they repaired one side when both mirrors shook to begin with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479050August 12, 2022
AIR BAGS
SUV came on highway on exit ramp car ahead of me sharply moved right to center lane. Seeing the headlights I did too but he sideswiped me on driers side tearing the back tire and everything else out. He flipped me around so now I was facing on coming traffic in center lane. My face hit steering wheel. No airbag deployed
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11478860August 11, 2022
ELECTRICAL SYSTEM, ENGINE
The contact stated that the owner of a 2021 Toyota Rav4 was driving approximately 35 mph when the odor of burning rubber was present inside the cabin of the vehicle. After stopping and exiting the vehicle flames were present coming from the engine compartment. The fire department was called to the scene and extinguished the flames. The vehicle was destroyed during the incident. A fire report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were not notified. The contact indicated that the vehicle had recently been repaired after a front-end crash had occurred. The contact also references an NHTSA open investigation(PE21005) for the same failure that had occurred. The failure mileage was 30,000
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11478253August 8, 2022
UNKNOWN OR OTHER
I was driving and was only 5 miles from my home and I heard a loud pop like an explosion. My moonroof/sunroof had spontaneously exploded. Then I heard glass moving around as I slowly continued home. When I got home I inspected what had happened and took a picture and called the dealership I purchased the car from. I have only owned the car for 7 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477951August 6, 2022
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
The vehicle without warning will lose all power; "Accelerator System Malfunction Output Power Reduced Visit Your Dealer" and "Pre-Collision System Malfunction - Visit Your Dealer" are the warning messages that appeared when power was lost. The "Check Engine" light also illuminated as well as a collision error light appeared. The vehicle has done this twice; the first time, the dealer found a recall which was a software update. However, today the vehicle became unresponsive again with the same error messages as before; we were lucky no vehicle hit us from behind since we were turning towards the frontage road to access the highway. The first time this happened, my wife was entering the ramp towards the expressway when the vehicle lost all power and she had to go to the side. Vehicle is now again at the dealer but cannot be serviced until Monday; however, this needs to be addressed since it is a safety concern. On the Toyota App, it is also listing a hybrid malfunction; this needs immediate attention to avoid a catastrophic event. Losing all power with no warning is completely unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476137July 27, 2022
SERVICE BRAKES
My Rav4 Hybrid 2022 exhibits a front brake squeal/squeak noise when braking at low speeds. Went to Toyota delearship and they examined but said there's no issue! Called toyota customer service and expected a call back but didn't hear back.(Toyota Case Number 220726001124)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474885July 20, 2022
SERVICE BRAKES
The contact owns a 2021 Toyota Rav4. The contact stated while his wife was approaching a traffic light and depressing the brake pedal, the vehicle failed to stop as needed. The contact stated no warning light was illuminated. The contact stated that the parking brake was activated to slow and stop the vehicle. The driver was then able to continue driving to her destination. The contact took the vehicle to the local dealer and made the dealer aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 15,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474455July 18, 2022
SUSPENSION, POWER TRAIN, WHEELS
I have been having continuous problems with the transmission jerking and slipping passengers can also feel this. I am also experiencing vibration in the steering when you get up to high speeds around 60-80 mph. The car also has a habit of lunging forward suddenly when the gas saver light goes off which can cause it to hit other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474351July 17, 2022
UNKNOWN OR OTHER
Driving 35 MPH the sunroof glass shattered. there were no other vehicles going by and no rocks were seen. If the sunroof shade were open the glass would have fallen on top of the driver possibly causing injury or an accident. I have found reports of this happening to other vehicles online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473846July 14, 2022
SERVICE BRAKES
As I was on my driveway I pressed down on my brakes to stop the car but it didn't stop. I immediately pressed on the brakes all the way down to the floor of the car and the car still didn't stop. The assisted brake system stopped my car as I tapped my garage door with the car's bumper.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473236July 10, 2022
UNKNOWN OR OTHER
i see other complaints on social media and i went to check my car afterward and noticed the same problem low coolant levels. my car has 3199 miles it shouldn't have low levels. i have a 2021 XSE hybrid, my brother has a 2022 xle hybrid also having it worse then i do his level is lower even he has about 6k miles on the car, then it comes down to my moms 2022 xle gas car the coolant is even lower and she only has 1k miles on the car. i've called toyota usa left a message , ive also left a message in the service dept in longo toyota where i bought the car no one is working today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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