Tesla Model Y Complaints

4,325 consumer complaints on file.

#11608894August 16, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Driving north on [XXX] just north of Red ond Oregon on a 2 lane section at sunrise with traffic aware cruise control set the Tesla braked aggressively when a semi approached in the oncoming lane. Neither vehicle crossed the center line but the crash alarm blared and the car braked almost causing a rear ending accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608709August 15, 2024
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
The contact owns a 2022 Tesla Model Y. The contact stated while driving 20-25 MPH, the hood unexpectedly opened, struck the windshield, and obstructed the visibility of the road. The contact was able to pull into a parking lot. The contact stated that while attempting to close the hood, he noticed that the hood struts were completely damaged. The contact removed the struts and closed the hood manually. The vehicle was taken to a Tesla Service Center, where the contact was informed that the vehicle data recorder was missing information on the failure. The Tesla Service Center replaced the windshield at the owner expense. The contact received notification of NHTSA Campaign Number: 24V554000 (Latches/Locks/Linkages, Electrical System); which the contact related to the failure. The Tesla Service Center informed the contact that the hood repair could not be covered under the recall because the failure could be related to an aftermarket accessory that the contact had installed on the hood. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608563August 14, 2024
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
We were about the park in the marked parking lane and the vehicle unintedly accellerated, the brakes did not work and we saw message "Automatic emergency brake not available" and Air bags not available. We tried to control the vehicle to avaoid crashing into the porch of the infront apartment and steared the speeding vehicle and the vehicle hit the pillar of the aparement and finally came to halt few meters away in the parking lot as the front right wheel broke. 1. The ADAS Automatic emergency breaking seems failed 2. Forward collission warning seems not working 3. The safety of the driver and the passenger were at risk while the collission happened 4. I am not sure if the similar incidents happened or can be reproduced by the dealer/manufacturer. 5. Vehicle components inspected by the Tesla collission center but no software logs inspected and they said that they cannot get the device crash/event logs. 6. At the incident/while the incident was underway we saw few message that displayed "Automatic emergency brake is not avaiilable" and "Air bags are not available"
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11608529August 14, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Adaptive cruise control frequently rapidly decelerates (phantom braking). This can occur on empty roads in excellent weather conditions, but happens every time I have used the cruise control. The rapidity of the deceleration creates a significant risk of being rear ended. I have stopped using cruise control as it is too dangerous. This has been a noted problem on multiple Tesla models for multiple years. So far Tesla or NHTSA has not addressed the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608528August 14, 2024
AIR BAGS, SERVICE BRAKES, SEAT BELTS
I was involved in car accident 8/7in which vehicle total. After first impact vehicle did not stop felt like kept going accelerating into 3 additional impacts
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11608396August 14, 2024
SEAT BELTS
Warning popped up for Faulty Passenger Seat Belt Tensioner. On checking, the seat belt tensioner was broken and the whole seat mechanism had come off. This surprised serious safety incident happened without anyone sitting on Passenger side or using the seat belt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608375August 13, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
This is a complaint regarding a malfunction of the Tesla Full Self-Driving (FSD) feature, which resulted in damage to my vehicle and may potentially pose a significant safety risk to public. On 07/02/2024, my newly purchased Tesla [Model-Y 2024] was parked next to a pillar in a parking garage. After ensuring that the Full Self-Driving sign was on, I activated the FSD feature. However, as soon as the function was engaged, the vehicle instantly took off and made a right turn. This sudden and unexpected action caused the right side of the back passenger door to scrape against the iron guardrail on the pillar and caused damages to the right back passenger door and a portion of right back fender. This action happened so sudden that did not have the chance to react and take manual control. I contacted Tesla to report the issue and seek assistance, but after +4 weeks of contacting and restless following up with Tesla service teams, Tesla stated that the software was functioning properly and denied any responsibility for the malfunction, and they closed my case without offering any resolution or further investigation. Luckily, this incident happened in a confined parking garage. It could have resulted in more severe damage or injury had the circumstances been different. Additionally, Tesla's dismissal of the issue and refusal to accept responsibility is deeply concerning, especially about the reliability and safety of their Full Self-Driving technology. I sincerely request your office to investigate into this incident, and I hope you could advise any appropriate action to examine and address this issue. I attached a few photographs of where my vehicle was parked before the FSD was turned on, and the damages on both my vehicle and the guardrail at the time of the incident. I am more than happy to provide any further information or clarification. Thank you for your attention to this matter. I look forward to your guidance and assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608284August 13, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving straight on a 2 lane divided highway, the Traffic Assisted Cruise Control decided it needed to slow itself down significantly to 15 MPH under the speed limit (posted speed limit was 65 MPH). There were no vehicles in front, behind, or beside my vehicle. The breaking occurred when it came across a line break where cars from the opposite side of track could turn left onto a service highway but no one was in that divide nor in the turn lane. There was no warning or any obvious indication that the vehicle should harshly slow down for any safety reason, where in fact is there was a vehicle behind me, it could cause a crash. I made a request for Tesla to repair the vehicle, but in my attached photos, you can see that they admit to the issue being software related and insisting that it is an unrepairable problem until a software update can be issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607888August 12, 2024
UNKNOWN OR OTHER, VISIBILITY/WIPER
Tesla has automatic windshield wipers that are supposed to engage at various wiper speeds when rain is detected. The system does not activate soon enough or at an appropriate speed. Example: In rain situations on a highway when passing a large truck, the amount of spray on the windshield will completely occlude visibility at critical moments. Also if driving through a neighborhood in a drizzle, when kids are walking to school, the wipers do not adjust properly occluding visibility at critical moment’s. Potential solution : In both cases above the Tesla cameras detect the truck and the pedestrians, this data should be used to increase wiper activation and frequency. Tesla also collects user input data from drivers and perhaps collecting data when drivers activate their wipers compared to what the cameras are seeing will help adjust the wiper activation algorithm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608048August 12, 2024
UNKNOWN OR OTHER
Over last several weeks, I noticed a pungent smell in the cabin on my 2023 Tesla Model Y. The smell is intermittent but has me concerned. I left voice messages at the local Tesla service center but they have not reached back out to me. The Tesla app complaint directed me to the Tesla service center. I would like to get a response back from the manufacturer as they have long wait times on the phone and are not replying back to the messages
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607914August 12, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving [XXX] enroute to Houston from Peoria, AZ, on cruise control, the auto braking activated aka ghost braking, causing the car to extremely brake. No other cars or trucks near us and no signs in area that might affect cruise control. I thought this was fixed! Totally unsafe. Luckily no one was behind us. This happened a lot back in mid 2021 and to have it still happen is hazardous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607771August 10, 2024
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, STEERING
We were driving on a 2 lane highway, when we came to an intersection with a center turn lane the car panicked and swerved left and then braked and disengaged the autosteer/cruise control. This was not with autopilot, just autosteer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607769August 10, 2024
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We were on the freeway with cruise control on and the car slammed on the brakes. It automatically slowed 15mph while in front of another vehicle. The cause was that it hallucinated a person in the lane of the road, I could see the "person" on the screen of my car. However there was no person or hazard in the way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607706August 10, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
On [XXX] we charged enough more than 80% limit to travel towards Knoxville . The vehicle indicated we have enough charge to reach Knoxville supercharger. Kindly note our vehicle has set like that it can’t go more than 80mph. While we’re closer to severville, the vehicle still indicated that I need to drive to Knoxville but indicated battery percentage will be -2% means we will not be able to drive safely and reach Knoxville supercharge as family and might be stranded in middle of night somewhere without any help and safety compromised. This is series issue in vehicle diagnostic and projection while driving it and trusting to take us to right place with proper guidance to supercharger availability. It created a great panic to our family in middle of night. This has to be investigated for misguiding the customers about mileage model-y can go and it’s capability to project supercharger availability to safely drive with family. We panicked and found out supercharger [XXX] in [XXX] in Sevierville that model-y will NOT route or guide us to get charged. This caused reliability and approvals to let such vehicle to be sold which can put everyone at risk. What if we didn’t find our self the charger and vehicle suddenly stopped in middle of traffic that could have caused accident or rear-ending. It’s serious safety issue that vehicle is not evaluating and projecting right information to travel on Road. I have taken pictures while this happened and can attach them. Also we all can witness evidence on this whole safety problem we experienced. Reporting this to ensure no other citizen should be put thru such safety issue on a vehicle that runs in American soil. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607590August 9, 2024
SUSPENSION
A suspension bolt fell off while making a U-turn. It was linked to the lower arm. Hear a loud pop while backing out and made a left input on the steering wheel to complete the turn but the steering wheel will not turn. Check the right front wheel and it was toed inward. Called AAA and they where able to re-install the bolt. AAA also has also mention that another bolt was loose and about to fall off. He did not specific which bolt was also loose. Car was driving to a Tesla service center and they inspected the front and rear suspension. When asked why this had happen, the service advicer wasn't clear but stated bolt was loose from factory or at another service center. The car did not have previous work don't on suspension. FYI, we where traveling on freeway speed for about 2 hrs before the bolt fell off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607426August 8, 2024
WHEELS:HUBCAP/COVER
I bought aftermarket wheel covers for my Model Y from Tesmanian in August 2023. One flew off while driving in July 2024, and it was an extremely scary situation. I did not hit any pothole or strong bump or anything. It just popped right off. When I inspected my other wheel covers, they were in really bad shape. Many of the clips had failed (see pictures of two different wheel covers), and the wheel covers were likely imminently to fly off. I immediately contacted Tesmanian about this unsafe product. Tesmanian has completely ignored my safety concern and failed to protect the consumer - I have not heard from them following the last date I contact them, which was 4 August 2024 (see attached email chain). If one of these flies off a wheel at high speed, it has a legitimate potential to result in an accident. Tesmanian needs to immediately pull this product off the market, alert everyone who purchased this item as to the unsafe nature of the product, as well as provide a full refund to for all orders placed. Tesmanian's handling of this unsafe product is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607146August 7, 2024
SEAT BELTS
2 of the 3 rear seat belts no longer latch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607101August 7, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Tesla Model Y. The contact stated while the vehicle was parked in a parking lot, the Smart Summon feature was activated when suddenly the vehicle reversed, veered in its left direction, ran over the lane bumpers, and crashed into a handicap pole. The contact mentioned that he is handicapped and utilized the feature for his condition and it had never failed in the past. No warning lights were illuminated. A police report was not filed. The dealer was contacted, and the vehicle was not diagnosed or repaired however pending an appointment with the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 12,409.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11607031August 7, 2024
SEAT BELTS
THE SEATBELT LATCH IN THE BACK CENTER SEAT IS NOT WORKING. I TRIED CLEANING IT OUT AND NO DEBRIS IS IN THERE AND IT STILL WON'T LATCH. TESLA DOESN'T HAVE AVAILABILITY FOR A MONTH FOR THIS SAFETY ISSUE. I HAVE THREE YOUNG KIDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606716August 6, 2024
ELECTRICAL SYSTEM
The contact owns a 2020 Tesla Model Y. The contact stated that while her daughter was driving at an undisclosed low speed, the vehicle suddenly shut off and failed restart. The vehicle was towed to Tesla service center, where it was diagnosed that the front and rear electric motors were inoperable due to a faulty main wiring harness that became unsecured and damaged. The motors and the wiring harness were replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Tesla Model Y