Tesla Model Y Complaints

4,325 consumer complaints on file.

#11611757August 30, 2024
AIR BAGS, ELECTRICAL SYSTEM, SEATS
The front passenger safety restrain system keeps switching off and showing an error randomly during driving, especially with younger passengers on the passenger seat. The problem was already fixed by Tesla 4 times and is appearing again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611310August 28, 2024
LANE DEPARTURE: ASSIST
I have Tesla’s FSD software that consistently tries to enter closed highway ramps where the flags, lights and barriers are clearly marked as “do not enter”. I have reported this to Tesla a dozen times with no improvement or response. I’m sure there will be retaliation for this but I am sick and tired of swerving to avoid a fatal collision. Too many other safety issues with FSD to document.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611115August 27, 2024
AIR BAGS, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owned a 2020 Tesla Model Y. The contact stated that while driving at 60 MPH in rainy weather, the vehicle inadvertently spun in circles, and he lost control of the vehicle. The contact took his foot off the accelerator pedal. No warning light was illuminated. The vehicle crashed into an embankment and then spun twice before inadvertently driving into the forest and coming to a complete stop. The air bags did not deploy. A police report was filed. The contact and his father, who was a passenger, were uninjured. There was no medical attention received. The vehicle was first towed to the tow yard, and then the insurance company had it towed to the salvage yard, where it was deemed totaled. The manufacturer was made aware of the failure and advised the contact to contact the local dealer for the computer data. The failure mileage was approximately 68,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11611288August 27, 2024
AIR BAGS, SEAT BELTS, SEATS
My vehicle is less than a year old and still under warranty. The dashboard display is showing the following error message: “front passenger safety restraint system fault”. Tesla informed me that the occupant classification safety system filter module has failed and must be replaced. Tesla has agreed to fix the component under warranty, but they informed me they could not schedule a repair until October 31. It is my understanding that damage to this component could prevent the airbags from functioning properly during an accident, so I am concerned that the car is not safe to operate with passengers. I have asked Tesla repeatedly if the vehicle is safe to operate and they refuse to answer the question.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611193August 27, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was parking the Tesla Model Y at very low speed, when there was a sudden unintended acceleration. The car banged against the wall of a building and was severely damaged. My family - wife and two children were in the car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11611130August 27, 2024
ELECTRICAL SYSTEM:ADAS
We went to Apple pick farm, Homestead Farm, Maryland on August 25th. While we are returning back around 6pm (Fully sunny, no rain and vision clear). After 1 mile from Hoestead Farm, Tesla autopilot hit the side road block and it dragged with scratch and dent on right side of the back door. (That driver can not even control.) Short curve make it scratch. I tried to reach tesla customer care but its did not work. No one pick to answer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611069August 27, 2024
STRUCTURE:BODY
I was driving highway speed several miles from home on the highway. Suddenly and spontaneously the hood came up on the car and smashed through the windshield. There were no other cars in that lane, which allowed me to pull over on the right shoulder. However, if there was any other cars and I hadn’t been in the right lane, it would’ve caused a major accident as there was no way for the driver to see and the car is not aerodynamic enough to move at high speeds at that point. After the car was pulled over, and I was able to get out without glass getting everywhere. It was no noticed that the car still thought the front hood was engaged and was allowing me to hit the open button as it was closed. The car also never recorded the event, even though the windshield was smashed with the dash cam that is built into the car that is meant to auto detect incidents. The car never even gave a warning that the hood had any issues. I checked out the front hood and noticed the latch that is supposed to be attached to the hood was still attached to the lock, but not attached to the hood. There was no thread in the holes on the hood meaning that the bolts must’ve had to unscrew as opposed to snap. I only saw one bolt left in the car and even that bolt came out later. Once the car was towed to the Tesla dealership, the Tesla dealership would not help us and did not say that they could fix it. We took a video of hitting the unlock button for the hood, and which the lock can be seen being given up by the locking mechanism and thrown onto the floor. Only at this point did the car even have any safety warning that the hood might be open. The car forces you to acknowledge that the hood is even open at all in order to drive. I tried it on another Tesla and only latched it down partially and even then it still says it’s open. I do believe that my car had a faulty part and a faulty system for safety as no notification was ever offered to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610959August 26, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
I was driving and going about 50mph and there was no other car near me. Suddenly the car slammed on its brakes. Dropped to probably 10mph. My mom and I were both wearing seatbelts but our heads were thrown forward. My neck and shoulder are sore and stiff today now. There were dark skid marks in the road ahead of us and I believe the car saw those and broke because of them. If there had been a car behind us, we would have be rear ended. There were no warnings beforehand. When the car broke, lights flashed and there was also an alarm. The vehicle has not been inspected by police or manufacturer.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11610757August 25, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Charge port didn't allow to latch the charge cable. So the car lost the ability to be charged. This failure first time happened in December 2023. A mobile service technician visited my home to look into it. He checked and was able to restore the working of latch again. He didn't replace any part. This problem again happened on a very hot day (above 43 degree C) on 4th July when me and my family were away from home and were routed to a fast charger which was more than 70 miles from my home. The battery at that time was showing only 35 miles range left. I was forced to drop my car in nearest service center which was closed due to 4th July. Me and my Family were stranded on the road in harsh temperature conditions. Some how I reached back home by alternate means. It took more than 5 days Service center touched the car and fixed the car. Per there report they replaced the charge port on my car. The problem happened again on July 29 but got resolved on its own. I visited Service center again on 15 August and was give a detailed form to fill up next time the problem happens. I was told that they will do some further diagnosis but they didn't even touched the car as the problem was not showing at that time. I have strong feeling that this problem can happen again and may leave me again stranded on road without any support. I have lost confidence to drive this car for longer distance where I may need to charge on the way. The issue happens without any warning and will show up right at the time when I have to charge it. I feel that this issue may leave me in a unsafe situation if I am at a remote place where the car looses the ability to be charged. I am not sure if this is the right forum to bring up this issue. Please feel free to direct me if this is not the right forum.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610732August 25, 2024
SUSPENSION
Our cars suspension was replaced under warranty in October 2023 and by Aug 2024 it had failed again. Our tires have been ruined prematurely for the second time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610688August 25, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Full self driving version 12.5.1.3 has run through red lights on two occasions in past three weeks. This is completely unacceptable and software must be recalled. Suggest that Tesla should be reimbursing customers subscription fees paid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610558August 23, 2024
STEERING
My 2024 model Y experienced a steering rack failure. It took three steering racks for Tesla to fix the issue. I was given the vehicle back and the same issue occurred two weeks later. This time it was worse, including failure of the entire power steering issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609592August 20, 2024
SUSPENSION
I was driving home and turned the wheel to the left to back up into my driveway when I heard a loud grinding noise. The car came to a complete stop and wouldn’t move forward or reverse. I got out of the car walked around and saw two large bolts laying on the floor. Bent down to look under the car and saw the lower control arm on the right front laying on the ground. Apparently, the two bolts had come loose somehow and the control arm dropped. Thankfully, it occurred in front of my house and not on the highway, which I happened to be on five minutes prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609377August 19, 2024
SUSPENSION
Brought the vehicle in for tire replacement and alignment on 08/15/2024. Right front tire was wearing on the outside. Tesla service technician found bolt had backed out and jammed on rear subframe. This caused vehicle to pull to the right and presented a potential safety issue. The bolt secures a link between the wheel assembly and subframe. Tesla service center claims that I must have had an accident or hit a pothole etc. The vehicle has not been involved in any accident or hard bumps. I suspect this is an assembly issue . A properly installed bolt would not come loose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609303August 19, 2024
SUSPENSION
the rattling sound is getting louder after 13000 miles on my model Tesla Y and Tesla denied the warranty. It happens to my model 3 as well with VIN# [XXX] and that time they fixed it under warranty. I was told by the Tesla employee who inspect my model 3 and she confirmed it's a very common problem happen in Tesla. I owned cars in my life and first time I experience the rattling sound like that. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609194August 18, 2024
SEAT BELTS
One of the rear seat belts will not latch. The buckle will go about 3/4 of the way in, but will not latch completely. It feels like there is something preventing the buckle from inserting compeltely. This puts our family at risk because one of our children cannot buckle their seatbelts when riding in the car. This has been present since we bought the car; it was delivered to us on August 11 and was not functioning upon delivery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609183August 18, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car suddenly slam on the breaks for no reason especially during night time. Happens every day on certain roads
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609179August 18, 2024
SUSPENSION
Lower control arm bolt has backed out on the passenger side. Have found several similar issues on the same model vehicle the past few weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609135August 17, 2024
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
The trunk sensor that stops the trunk if it senses an obstacle is not working and gave me a concussion. Also when it hit me I’d did not open back up again
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11609010August 16, 2024
UNKNOWN OR OTHER
i was dropping my daughter to school making a right turn on a light i heard a pop made an appointment with tesla for them to check what was it.. was still able to drive the car for 2 hours for some errands then around 10:30 i heard a thud looked at my rearview mirror saw bolts falling off my car was able to pull over in safe place then check my car saw the right wheel was off then check under saw the control arm or stabilizer im not sure fell off i wasnt driving fast it just failed…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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