Tesla Model Y Complaints

4,325 consumer complaints on file.

#11526719June 13, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Went on a 3,000 miles road trip and recorded countless bugs and safety issues. To keep this short and sweet because I’m pretty sure I’ve already broken the world record for DOT reports on a car without any intervention here’s some bullet points. 1. Car is falling extremely short of claimed mileage range. 2. Car refuses to charge or charges slow. 3. GPS is constantly wrong and sending me down dirt roads and trying to put me miles out of my way by giving wrong directions on purpose. 4. Car cannot switch lanes in Autopilot despite perfect visibility during night and day. 5. Car keeps slamming on the brakes with people behind me or in my blind spot for no apparent reason. 6. Car keeps telling me that charging stations are offline or unavailable and when I pull up it’s a bunch of lies and there are open spots and the car charges. 7. Whenever I pull up to a charger it ALWAYS happens to be the highest energy cost of the day. 8. Car sends me to wrong charging locations despite me selecting certain charging stations manually. 9. Car keeps making an awful scratching sound when music is paused or song changed. 10. Car keeps banning me from full self driving because the autopilot isn’t working properly even though I disabled FSD. 11. Car is constantly putting off a ton of heat to the point it raises my garage to over 100F. 12. Cars overheat protection mode doesn’t work properly and never has. 13. Car summon can’t make it 4 feet without side swiping the car next to it in the parking lot. 14. Car fails to see all emergency vehicles with or without lights on like a ghost car that doesn’t exist. 15. AC is inaccurate and is either not reaching temp and the AC is roaring so loud I can’t hear anything but the air moving or is so cold myself and passengers start shivering. 16. Charging takes twice as long as advertised and never charges advertised speed like 150-250kwh 17. Full self driving can’t drive me more than 2 minutes without trying to kill me so I disabled it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526692June 12, 2023
VISIBILITY/WIPER
What component or system failed or malfunctioned, and is it available for inspection upon request? — Driver’s side rear view mirror. Mirror vibrates to a point where rear view is blurred and no longer clearly visible to driver. How was your safety or the safety of others put at risk? No event, however I have been unable to clearly see traffic behind me when traveling 60mph+ due this defect. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, I have taken it to the Tesla dealership in Raleigh, NC 3 times for the same issue. They have openly acknowledged the defect across all Model Y’s and have no fix. The team tightened the mirror, replaced the mirror, added padding behind without any luck. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, I drove the vehicle with a Tesla mechanic at the Tesla dealer in Raleigh, NC— he acknowledged the defect. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? This is a Day 0 manufacturing issue since I purchased the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526639June 12, 2023
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Tesla Model Y. The contact stated while driving 70 MPH with the Adaptive Cruise Control or Autonomous Self Driving feature activated, the vehicle experienced phantom braking. No warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,008.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526638June 12, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While using Tesla's Adaptive Cruise Control on the highway, the car's Automatic Emergency Braking system applied brakes and decelerated rapidly with no obstacle on the road, as if an immanent crash was about to happen. The risk was greatest when it happened with a car traveling behind us and didn't anticipate my car braking since there was no reason to do so. My wife and I felt like we could be rear-ended. This happened several times over many days traveling across the country. On June 5th, at about 8:30 AM Mountain Time, I called Tesla Service. I called to learn if this could be fixed. I spoke with the front line employee, and than escalated my call and spoke to the supervisor. Both said the car was acting as intended, that this happens with all versions of auto pilot, and there was no way to fix it. Even when I turn off the Automatic Emergency Breaking feature, phantom braking still occurs. This call was recorded by Tesla, and they have the record. On long drives, it really helps to use this technology, even though using it puts us at risk. I support filing a claim at Tesla.com/legal or joining class action suit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526620June 12, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Driving in Autopilot, the vehicle steered itself to the left into a barrier with no warning.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11526498June 12, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
At 10 AM on a sunny day on Sunday driving on a highway at ~68 MPH on autopilot, car suddenly applied the breaks causing it to stop but I applied accelerator to prevent rear end accident. Accident avoided because road didn’t have much traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526472June 11, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car under adaptive cruise control braked hard after changing lanes from behind another vehicle to an open lane with no traffic. Went quickly from 65 to 20 mph until driver started accelerating manually
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526408June 11, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Adaptive Speed Control will randomly, abruptly decelerate the vehicle for absolutely NO reason. This certainly is safety item if a car were following me. With the Tesla set in the "Hold" setting for regenerative battery charging purposes, this is the same as slamming on the brakes. Also, this vehicle now only utilizes cameras for sensing everything and it falls short in this area. Other times this happens includes: Orange cones in construction areas, a vehicle crowding the center line in multi-lane highways and also, vehicles traveling the same direction ahead of you in a curve. In these instances, cameras and or computers processing the camera information is getting it wrong...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526333June 10, 2023
SUSPENSION
Vehicle is absolutely destroying tires at an alarming rate (every 10k miles we need new tires). We have had multiple 4 wheel alignments done and verified that the alignment is perfect. Despite this, the front and rear tires wear the inside leading edge down to wire while the outside edge has 80%+ tread remaining. The other issue is the creaking/groaning and premature wear the control arms display. This is a super common issue across all tesla models. This is alarming because the next step after the noise presents itself is total failure of the control arm due to lack of grease which results in the wheel falling off the vehicle. There are no grease fittings on the control arms like the vast majority of other manufacturers vehicles and the bearings and tesla won’t fix this despite knowing it is an issue and having our vehicle multiple times for service for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526380June 10, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I drive in West Texas, no hills but some rises and slopes, mostly flat. Going from Odessa to Lubbock (5AM) maybe 2 phantom braking episodes. Coming back on a clear, sunshiny day I experienced 15-20, out of the blue. Scared me to death. No cars within 100 yards, just BAM and it braked. Another 6-7 when the car thought a car over taking me was a problem and braked or one coming in a two lane (just about 5 miles only) thinking there was a danger. We are talking about excellent 4 lane highways with excellent pavement and markings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526329June 10, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Phantom braking at highway speed. Maybe a shadow or line on the road confuses the system and slams on brakes. Is more common if the cruise is engaged. Happens every day. My commute is about 30 miles happens once or twice every drive. Increases risk of being rear ended. The car is not FSD enabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526319June 10, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
I am filing the following two incidents regarding false and faulty warnings of the forward collision system. I also filed "bug reports" with the manufacturer, will ask for a service appointment. 1.On June 7, 2023 at 9:10am while I was driving from Fairfax, VA to Arlington, VA on Rte 50, this section of the road had 3 lanes, the left most lane was blocked with a car signaling for a left turn. I am in the middle lane, which is slowed down, there is plenty of distance between my car and the one in front of me. At that point of time, I received a false alarm. 2. On June 9, 2023 at 8:11pm while I was traveling with family on Rte 620, one lane slowed down due to approaching a roundabout my car fired another faulty forward collision warning. Everybody in the car is confused, trying to figure out what is going on. There is plenty of distance, double the legally required, between my card and the car in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526211June 9, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The adaptive cruise control was on today at and around 10:30am on highway 101N in the Bay Area, CA from Woodside exit on 101N to 6th street exit on 280 in SF. The listed highway speed started changing erratically causing the car to break to slow without cause and I had to take over to avoid being rear ended. There were no cars ahead of me that were close enough to cause breaking, and no construction zone or signage either. It was the listed highway speed that kept changing erratically from 65mph to as follows: 25 mph for a few minutes in a 65mph zone, then back to 65mph 25mph for a few minutes in a 65mph zone, then back to 65mph 35mph for maybe a minute in a 65mph zone, then back to 65mph 55mph for a short minute in a 65mph zone, then back to 65mph 30mph for a minute or so in a 65mph zone, then back to 65mph 25mph for a few minutes in a 65mph zone
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526070June 8, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I experience multiple and frequent phantom braking events when using the Active Cruise Control. This continues to occur every time I use cruise control, and occurs even on straight empty roads on bright sunny or overcast days, and creates a serious safety issue for any vehicles that are following. The deceleration is rapid because of the regenerative braking capabilities of the vehicle. There are no warnings lamps or indications associated with these random braking events. The vehicle has not been inspected by the manufacturer, but my research shows this is a common defect reported by many Tesla owners. Tesla should, at a minimum, provide a software option to deactivate Active Cruise Control and make it a non-traffic aware system until such time as a bug proof system can be produced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525984June 8, 2023
UNKNOWN OR OTHER
No manual door latch present on rear passenger doors. In event of emergency not able to open the rear doors manually. Manual safety cord located under sealed compartment, inaccessible without small screwdriver or special tool.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525873June 7, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We upgraded our auto pilot to the advanced auto pilot system and when driving from Denver to Santa Fe the Tesla would brake abruptly without notice or reason. The braking reduced speed by at least 30-40 mph in a matter of a second or two. This occurred 6 times during this drive. The concern is if this happens when other cars are driving behind our car, it will cause a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525520June 5, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving northbound on the CA111 freeway along an elevated ramp leading to the Interstate 10 freeway, in the evening after sunset, and on a dry road, without another vehicle beside the car, with the 'autopilot' (not full version) engaged, the car suddenly initiated an uncommanded acceleration which required the driver to aggressively depress the brake pedal to stop the acceleration and to disengage the automated driving feature. This sudden acceleration placed the driver and occupants at risk to the car traveling around an elevated tight curve with a ramp speed limit that the car exceeded. Witnesses were in the car when this incident occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525518June 5, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving eastbound on the CA60 freeway and merging onto the Interstate 10 freeway, on a clear sunny day and on a dry road, without another vehicle beside the car, with the 'autopilot' (not full version) engaged, the car suddenly initiated an uncommanded acceleration which required the driver to aggressively depress the brake pedal to stop the acceleration and to disengage the automated driving feature. This sudden acceleration brought the vehicle dangerously close to another vehicle traveling in front before it could be stopped. Witnesses were in the car when this incident occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525431June 5, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Drove to the carwash today a couple miles away to see if its just emergency vehicles the car doesn't see but its not seeing any vehicles in the right lane or passenger side of the car until they are about 150ft ahead of me. To clarify the cars vision system is NOT seeing ANY emergency vehicles (driver side, passenger side, ahead, behind, moving away, moving towards) like they don't even exist (invisible) and ALSO not seeing ANY vehicles approaching from the passenger side blind spot. Switched my IG to private, was tired of all the hecklers and people reporting me and NONE of the government agencies doing ANY of their responsibilities except trying to screw me over on made up charges LOL. I'll DM it to you on the NHTSA IG page.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525423June 5, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This has been a consistent on-going issue with my brand new 2023 Tesla Model Y. While using Autopilots Traffic-Aware Cruise Control and the Autosteer feature the car will without warning begin braking. Each time is different in regards to severity of the breaking but it is typically like letting off the accelerator pedal which in a Tesla is comparable to significant breaking. Have taken two highway road trips and on both trips, the phantom breaking has occurred multiple times. Some of the incidents the car would go from 75MPH to 45MPH in a matter of seconds. From research done, this "Phantom Breaking" is a serious issue that Tesla says is due to software issues and not hardware issues. Our safety was put at risk because the person behind us might not be paying attention when cruising on open road, during daylight, etc and could rear-end our car. There have been no predictors or weather conditions that cause the braking. Usually, for us, has happened on sunny days on multi-lane highways with not a lot of traffic. Have taken car to dealer and they state it is a software issue. No warning signs that the breaking would happen and no objects or cars show up on the screen when it happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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