Tesla Model Y Complaints

4,325 consumer complaints on file.

#11528269June 22, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Just returned from round trip from Kansas City Mo. to Denver Colorado. Used the cruise control quite a bit on the trip. On 10-15 occasions the regenerative braking automatically came on for no reason.In one instance I was driving the 75 mph speed limit and a car was following too close when the regenerative braking activated and almost caused a crash.It seemed a lot of the times it happened on a bridge but not all of the time.Nothing was in front of me that should have caused this to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528060June 21, 2023
POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving at highway speeds, the car unintentionally went into neutral. The setup: The driver was on the highway with cruise control on. Upon turning cruise control off to prepare for entering an exit ramp, the car also went neutral. We lost power and the regenerative braking that you expect in this car. The center console stated something like “Please shift into drive or reverse”. The cause is that Tesla uses an up movement on the right hand gear stalk to cancel auto pilot, cancel cruise control, and to put the car into neutral. If that up movement is too long, the car will inadvertently go into neutral regardless of car speed. We reported this to Tesla and they suggested all model 3s and Ys do this. Some light searching online showed this happening to others too. This feels dangerous at highway speeds. And the point at which you are turning cruise control off could be a critical phase of driving and feels like a unsafe time for the car to loose power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528076June 21, 2023
Other/I am not sure
This is now the 2nd carseat, same exact brand and model. The headrest is to be positioned in certain spots as the child grows. I raised it to where its needed but the headrest falls. I have watched countless youtube videos and read the instruction manuals how to and the headrest still goes to the lowest sitting position possible. When it happened to the first carseat they sent out backing plates for ME to replace and it did not help. Then sent a new whole headrest piece to replace which didn't help either. I had to slightly put my foot down in order for them to just send a replacement seat. Now this is happening AGAIN with the same modeled seat for my other child. This isn't just 1 seat its happened to it's 2. Paying a ton of money for the best safety seats for our kids and to have an issue with the headrest which is a major part of the body that needs to have safety coverage and properly fastened /following the rules/instructions. The headrest is what's not working properly, it is available for inspection if needed. It puts any child at risk since its not sitting at the height needed can possible hurt the childs head/neck possibly. This specific carseat has NOT been inspected but we did send the other carseat I did have an issue with back to the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528118June 21, 2023
EXTERIOR LIGHTING
While driving with Auto Pilot the car turns off the high beams whenever it sees too many reflectors. Such as on power poles of guard rails. The problem is twice this week I seen deer crossing the road ahead of me and the car turned off the high beaks. Then for a couple seconds I couldn't turn on the high beams manually. When I asked Tesla to look at this problem I was told they are in development. I own this car for three years and I think nothing is being done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528219June 21, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving and using the cruise control the car suddenly braked hard. On some occasions we lost 20 mph before reacting and applying pressure to the accelerator. At other times we only lost 3 mph before the car corrected itself. We had perhaps 15-18 incidents in less than 2 hours. We tried switching off the AEB system but that did not help. In all cases there were on I-25 between Pueblo and Trinidad and there were no cars within a few hundred yards of us. It was sunny and about 75 all day. I've since read about "phantom braking" with Teslas and that sounds like exactly what was happening. The vehicle is currently with the dealer for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528173June 21, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I am finishing a drive across the country and every time I put my Tesla into cruise control or adaptive cruise control, it will eventually abruptly break for no reason, in traffic with cars. It can only be restarted by stopping the cruise control feature and turning it back on, after which it inevitably happens without any warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528165June 21, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES
When driving between Elgin, OK and Oklahoma City, OK phantom breaking occurs sometimes two to four times. It isn’t safe driving 75 MPH and the car suddenly brakes for no reason. I reported the issue to the Tesla service center in Oklahoma City, OK and they acknowledged it is an issue, but said there is not a repair for the issue. They said it is a software/mapping issue that will hopefully be resolved in the future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527838June 20, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, VISIBILITY/WIPER
During phone calls, the system would start making sparking noises and stall the calls. While navigation was input parts of the screen would disappear. While backing up, the rear cameras would freeze and stall. The rear camera freezing had caused us to get into an accident, and caused us to have 4 near misses. When I was trying to download the latest software release, the software download froze and never downloaded. I started to drive to the Tesla dealership and as I was doing so, the screen picture of my vehicle disappeared along with the gear shift indicator, the surrounding cameras failed. Then when I put on my turn signal, the sound disappeared. Then eventually the indicator disappeared. The entire screen froze with no information, and then went black while I was driving to the Tesla dealership. The system was black and finally did a reboot after 4 minutes, all while I had no display of my speed. I took it into the dealership, and the checkin girl was concerned about the safety and gave me a loaner. The technician was not really concerned and said it was not able to replicate the issue and said there was no safety issue as you can still drive the car. This is not correct as you do not have the speed indication when your screen freezes or goes black. I sent them pictures as the screen kept doing one thing after the other in a matter on one drive from my home to the dealership in 15 minutes. This is similar to the other recalls that Tesla had to make on the model S and the Model X and some model Y's. This should have been taken care of under the current recalls for the infotainment system that the other models years were facing as it is giving the same issues on my model.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11527902June 20, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving at highway speeds (50mph-80mph), on 2 lane or 4 lane highways, in the day or night, in sunny conditions and overcast sky's, while using the cruise control (auto-pilot), the car will suddenly and unexpectedly apply the brakes. It happens between 8 and 10 times on every road trip, each way. Not only is it a shock to me as there is never a visual obstacle that seems to be causing the hard braking, but it is a dangerous safety issue to other motorists too. This has caused cars behind me to take evasive maneuvers to avoid a collision. Other motorists have mistaken this hard braking as me "Brake-Checking" them and very nearly cause a road-rage incident. I've had the car for about a year and have opened several service appointments with Tesla. Each time they close the case before the service appointment with a version of the reply "this is normal" and "there is nothing to repair". They also claim that the car will learn how the react next time by my reaction to the incident this time. I have reacted the same way (by pushing the accelerator pedal until it regains forward motion) each time this has happened in the 8-10 times on each of the 6-8 road trips I've made in the last year. Clearly, the car isn't learning anything from my reaction to the sudden and unexpected braking. My safety is worth my time to make them take this seriously as they don't seem to be concerned with my safety!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527977June 20, 2023
AIR BAGS, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact rented from Turo a 2022 Tesla Model Y. The contact stated that while his daughter was driving at approximately 65-70 MPH in rainy weather, the contact's daughter released her foot from the accelerator pedal to decelerate; however, she lost control of the vehicle. The vehicle crashed into a guardrail and went into a ditch. The vehicle then inadvertently reversed onto the highway. The contact's daughter slammed her foot on the brake pedal, and the vehicle stopped immediately. No warning light was illuminated. No air bags were deployed. A police report was filed. The contact's daughter suffered body aches, and medical attention was received. The vehicle was towed to an unknown location. The contact was unaware if the vehicle was deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11527877June 20, 2023
UNKNOWN OR OTHER
As I was walking up to my Tesla Model Y I used the tesla app on my phone to open my read hatch. The door opened as I approached, when I got to the car, Some how the rear hatch closed without touching the car button or the app, striking me on the head hard, causing a contusion to the top of my head. I have video from the car showing the incident, but can not upload below due to file type restriction
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11527875June 20, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
The contact owns a 2023 Tesla Model Y. The contact stated while driving a variable speed with the front passenger's seat unoccupied, the front passenger's side door made abnormal rattling sounds. There was no warning light illuminated. The contact stated that the failure occurred mainly while driving on a bumpy road surface. Additionally, the contact stated that upon closing the door, she noticed that the door failed to close securely with approximately 5mm gap between the door and the frame. The vehicle was taken to a Tesla Service Center, who informed the contact that the door needed to be taken apart for diagnostics tests and declined to test drive the vehicle. The vehicle was not diagnosed nor repaired. The contact stated that a mobile Tesla Technician later inspected the vehicle at the residence and advised the contact to take the vehicle to the Tesla Service Center for a diagnostic test and repair. The contact was charged a repair cost. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527816June 20, 2023
FUEL/PROPULSION SYSTEM
I was driving my car when suddenly it started losing power while I was driving 70 - 80mph, and I noticed two messages on the screen: "power limited, schedule service" and "power reduced” and then my car would no longer drive above 50 - 55mph and the heat in the car was reduced . Concerned about the issue, I promptly contacted Tesla to have my vehicle serviced. However, to my surprise, after performing a diagnosis, they insisted that there was nothing wrong with the car. The component I believe failed is the heating pump, which is still installed in the vehicle. My safety was put at risk because I was on a highway with the speed limit was 75mph, and if other people were not paying attention they may have crashed into me due to me suddenly slowing down and also things could of turned fatal if someone were to be stranded in the middle of nowhere without a working heater when it is 0° outside. The issue was confirmed by the manufacturer as a “ engineering issue” that would be addressed with a software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527804June 19, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
the car will suddenly brake on the highway when the cruise control is on for no apparent reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527801June 19, 2023
LANE DEPARTURE: ASSIST
“Full self driving” (Tesla’s beta feature) swerved erratically when used on highway with bike rack attached to tow hitch loaded with 4 bikes. The screen intermittently showed a car following closely (which wasn’t there) and likely swerved to try and get away from it. This caused the car to move onto adjacent lanes risking bumping into other cars in those lanes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527733June 19, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Phantom braking while using cruise control on interstates. The automatic emergency braking caused severe slowdown reducing speed of vechicle from 75-55mph. On a 900 mi road trip phantom braking occured a minium of 12 times each direction. Sudden and unexcpeted braking nearly caused accidents on numerous occasions. As vehichles following were not expecting a sudden reduction in speed without cause. In no case was there an obvious trigger, so signs, shadows, debris, or any logical explanation for the dangerous sudden reduction in speed. Tesla service center in Madison, WI stated it was most likley 'just' a software issue. Tesla is not responsive to conerns and gravity of situation. Tesla service said they would inspect vehicle cameras but that would take several weeks, offered no loaner car, and dissmissed any cause for concern repeating the issue was simply a software issue that required drivers to better report 'bugs' and that more cars needed to drive these 'routes' (I-80 and I-76 in this case) in order for more accurate navigation. Vehichle repeatidly turned back on automatic emergency braking despite driver having disabled this feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527726June 19, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While the cruise control was engaged and traveling on a two lane road, the adaptive cruise control kicked in when it sensed a bicycle on the side of the road. There was an immediate hard braking applied by the car. Had there been a vehicle behind us we would have been rear ended. A few days later under very similar circumstances on a two lane road the brakes were applied by the vehicle. There were no other cars in sight - we were the only ones on the road. The only logical conclusion is the adaptive cruise control thought that the skid marks that were on the road was an obstacle that it braked for. Again, if there had been a vehicle behind us there would have been a collision. We contacted Tesla service in Reno, Nv. , advising of the above and requesting the adaptive cruise be disabled. We were informed they could not do that and if it happens again take note of time of event and they would review the cameras to see what is triggering the phantom braking. We want it disabled - not waiting for the next incident to occur!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527716June 19, 2023
STEERING
About 24 hours after the car was delivered I performed the first routine OTA software update. Upon putting the car into drive for the first time after finishing the software update, the power steering failed with a "power steering reduced" warning before the car could move. The steering wheel would not move without great effort. A power cycle cleared the issue. After remotely viewing the vehicle logs, Tesla service inspected the car about two weeks later at a service center. The service center determined the issue was resolved by a firmware update. The issue has not come back since the initial occurrence. The service center was aware of the problem and was initially prepared to replace the steering rack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527644June 19, 2023
STEERING
My model y was park in our garage and when we decided to go out to get some food around 7pm and when I started backing out the steering wheel seems “locked” that like 5 seconds after the car start moving… I move it forward so it won’t be in the street or side wall and I tried to walk away and lock it and it happened again. I did for 5 times and I even ask people who we know that have Tesla and I even turn the power off and waited two minutes and still the steering wheel locks up. I made an appointment and for this Thursday and I added that the car is undriveable because it seems like their help service in the app says “bring all the keys”… I have been reading online about and how to troubleshoot but it seems like it’s a defective “electrical component” and it’s been happening to other people as well and some was driving in the freeway. We love our Tesla but why and how these things pass their quality checks? Please check their products as in cars for the safety of everyone. I have my fiancée and two kids in their car seat when this thing happened and I’m glad we weren’t in the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527639June 19, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Phantom braking in cruise control almost caused being rear ended. This happens all the time! Super dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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