Tesla Model Y Complaints

4,325 consumer complaints on file.

#11578881March 22, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was using Autopilot (adaptive cruise control) in the toll lane. The toll lane has stretches with double white lines that separate that lane from the other, regular freeway lanes. Drivers are not supposed to cross those double white lines. In some parts of toll lane, there are sections where drivers can merge in or out of the toll lane/carpool line into or from the regular freeway lane. As I was using Autopilot in the toll lane/carpool lane, the car suddenly veered at high speed to merge into the regular freeway lane rather than staying straight in the toll lane. I had to take control of the wheel to keep the car from veering into the adjacent regular freeway lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578766March 21, 2024
UNKNOWN OR OTHER
I am writing to file a formal complaint against Tesla, regarding a significant issue with my Tesla Model Y 2021, which I purchased in December last year. This matter pertains to false advertising and a failure to uphold the promised capabilities of the vehicle. Despite Tesla's advertising and product descriptions promising a range of 330 miles on a full charge, my car has consistently achieved at least 40% less than this advertised range. This drastic shortfall has severely impacted the vehicle's usability and the value I derive from it. I scheduled a service appointment with Tesla. The resolution proposed by the service team was both shocking and unacceptable. They suggested that to achieve the advertised range, I would need to disable the vehicle's cameras. This advice is not only impractical but also negates one of the key safety features of the car. There was no disclosure at the point of sale that the use of standard vehicle features, such as the cameras, would so drastically reduce the car's range. To suggest disabling a critical feature to achieve the advertised performance is misleading and diminishes the value and functionality of the vehicle. Feeling deceived by Tesla, as the product delivered does not meet the specifications and capabilities that were advertised, I am seeking a resolution to this matter. I propose the following options: 1-A technical fix to the car that allows it to achieve the advertised 330-mile range without disabling any safety or standard features. 2-Complimentary access to Tesla's Supercharger network 3-A full refund for the vehicle, allowing me to return the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578735March 21, 2024
ELECTRICAL SYSTEM
The contact owned a 2023 Tesla Model Y. The contact stated that while his wife was driving at 15 MPH and making a right turn, the Auto-Pilot had engaged independently. As a result, the vehicle steered off the road, over the sidewalk, and into a resident's lawn. The vehicle went up the property's pavement stone and crashed into a tree where it came to a stop. A police report was filed and there were no injuries reported. The vehicle was towed to a tow lot. The insurance company deemed the vehicle totaled. The local dealer was not contacted. The manufacturer was made aware of the failure. The VIN was included in NHTSA Campaign Number: 24V051000 (Electrical System). The failure mileage was approximately 4,400.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11578665March 21, 2024
SEATS
On two occasions, once for me, and once for my wife, when adjusting the seatback, the switch stuck and the seatback shoved me forcefully into the steer wheel. Both times while we were driving. This could have easily caused an accident, or, for a heavier person, caused significant injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578600March 20, 2024
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The falcon braking system kicks in automatically, and the windshield wiper does not turn on automatically as it would in any basic car now a days. The available autopilot/ adaptive cruise control only gives unteliable cruise control. There were times where in the middle of a freeway the cruise control starts braking, luckily there were no vehicle behind us so there were no collisions so far. The price tag on this car and the way it keeps fluctuating is un-acceptable so i ended up paying a lot for the car than the actual value from tesla directly and the basic features like auto wiper and cruise control is a huge disappointment
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578504March 20, 2024
UNKNOWN OR OTHER
The horn placement on my car VIN [XXX] ) 2023 Tesla Model S Plaid is difficult to find when in an emergent situation. The horn is a small button on the right side of the steering wheel rather than the center of the steering wheel. Twice in the past week, I have failed to alert another car that they were about to hit me. I reflexively hit the middle of the steering wheel to alert the other vehicle. Given the horn doesn't reside in the middle of the steering wheel, I failed to get the drivers attention and had to swerve erratically to avoid an accident. The horn placement is dangerous, non functional and needs to be addressed by Tesla and NHTSA immediately. Tesla drivers who drive an updated steering wheel are essentially driving with no horn. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578394March 20, 2024
STEERING
I am receiving codes, GTW_w074 Steering Assist reduced, and UL_a020 Steering Assist reduced. In reality, steering is unavailable without extreme effort. This makes the car undrivable. I had the same problem in early February. The car was towed to Tesla for service and repaired. Now one month later the problem has returned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577950March 18, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving on a two lane highway at 70 mph, the vehicle has applied the breaks extremely abruptly without reason, three times in the past week. Slamming on the breaks suddenly reduced our speed from 70 to 45 mph before I could return to the speed limit. I came very close to being rear-ended last time. The drivers behind me were angry as well, assuming that I was “break-checking” them. I am extremely concerned for my family’s safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577917March 17, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car suddenly engaged the automatic emergency braking system when it perceived a glare on the road to be an obstacle. Passenger experienced mild whiplash discomfort from the severity of the braking. No other cars were around so no accident occurred.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11577853March 17, 2024
ENGINE
Charging system has become defective over last month. Two weeks ago, gave error that charging cover was open when it wasn't. Couldn't get it to charge for a while. Eventually, it worked. Yesterday, would not charge at all on any charger. Being towed to service center tomorrow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577814March 16, 2024
SEATS
We bought a 2022 Tesla Y performance in August 2023. Love the car but customer service in the service center is and has been beyond horrible and frustrating. We had a back seat (driver side) panel that was not snapped in properly. In November 2023 we took it to a service center so they could fix it. They said they needed to order the part and they would send someone to come to our house to fix it. On 2 different occasions someone came to our house to fix it. The first service tech replaced the bottom piece but it wasn’t snapping in securely so he said they need to order the middle piece. The 2nd service tech came to the house and said they did not send him with the correct part and he will schedule an appt for us to come to the service center. We scheduled an appt to go to ant other service center (an hour away) and they had our car for a couple hours and gave us a loaner. When my husband went to pick it up they did not fix the panel and it was not snapped in correctly. We have a picture of it. They said they would have to order the part and schedule us to come back to fix it. We went back and they said it would be 2 hours and my husband was already waiting an hour. They did not fix it and we left. Very rude customer service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577762March 16, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom braking while driving with Adaptive Cruise Control or on Autopilot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577746March 16, 2024
SUSPENSION
While backing out with the steering wheel turned the vehicle makes clunky noise as some thing rubbing together very hard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577696March 15, 2024
UNKNOWN OR OTHER
Vehicle screen has phantom touches. Extremely unsafe as the vehicle will turn volume to max, turn heat/air up and down, and make other changes on its own and while driving. Almost caused several accidents. Tesla had made me wait for a month before they will fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577438March 14, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES, VEHICLE SPEED CONTROL
Phantom braking has occurred on 4 different occasions nearly causing a rear end collision during one of them. On all occasions it occurred with no other car in front of us. Tesla Service was contacted through their app for service and we were told this is a known issue and to simply apply pressure to the accelerator. No warning lights or other was given before the incident. The problem has not been reproduced or confirmed by Tesla or independent service center?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577283March 14, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I am writing to express my serious concerns regarding the recent enforcement that leads to Tesla's Auto Steer being disabled after three warnings, deemed "strikes," within a certain period. This policy, which I understand may have been implemented with safety intentions, paradoxically compromises my safety and potentially that of others. My experience with the system has shown that the warnings are overly sensitive, activating even while I am fully attentive and engaged with the driving process. The result is the Auto Steer feature—a tool I rely on for enhancing my driving safety—being disabled for an entire week after these strikes. This blanket punishment is applied universally across all driver profiles, disregarding individual driving contexts and histories. The logic behind this stringent measure seems counterintuitive. The Auto Steer function, in my experience, significantly increases safety by aiding in maintaining lane integrity, adjusting speed, and managing distance from other vehicles. Disabling it not only diminishes my vehicle's capability but also impacts my confidence in the vehicle's safety features, which I have come to depend on. I urge the NHTSA to reconsider this mandate and recommend adjustments. Possible improvements could include making the warning alerts more prominent to aid drivers in real-time, allowing for a more interactive and educational approach to enhancing driving habits. Alternatively, revisiting the policy to provide drivers with more control and flexibility over the use of Auto Steer could be beneficial, ensuring that it serves its intended purpose of augmenting safety without unwarranted restrictions. The overarching goal should be to enhance safety while also respecting the drivers' ability to utilize technology responsibly. I hope for a revision of this policy that aligns more closely with the practical needs and safety interests of Tesla drivers. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577206March 13, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Unknown. Drove car in front of garage. Car came to a full stop. About to put car into reverse from drive in order to back into the garage, when car suddenly accelerated forward. Turned wheel sharply to the left in order avoid hitting neighbors fences. Vehicle traveled in an arch and collided with a tree next to an fence and stopped.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11577156March 13, 2024
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On [XXX], I was at [XXX] waiting for green light, as soon as the light changed. I hit the drive but the car suddenly lost control and speed up and I couldn’t stop. I try my best not to hit any people or any cars and ended up hitting the board on the right. I never smoke or drink alcohol. never did any drugs, I didn’t hold phone. It was absolutely an uncontrollable incident very unfortunate but totally out my control I wish this never have happened as I have good driving record. Thank you, your honor ! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11577012March 12, 2024
AIR BAGS, ELECTRICAL SYSTEM
(1). Electrical wire related to passenger airbag function is allowed for rodent chewing. I was told by technician that if this wire chewed by rodent or broken, passenger air bag will not function at all when there is an impact or an accident. I'm not really sure whether the driver will be even alerted whenever this wire is broken. This is simply a design fault because such an important wire should not be placed in a vulnerable location where rodent can chew it. I have never come across this in any car in my life so far. (2). If an airbag does not function, a passenger could get hurt or die (3). I asked the service team about the design fault and filled their service visit survey as well, but no one answered me so far. (4). Service technicians inspected the broken electrical wire, repaired it, but there is no guarantee that rodent can not chew it again because repaired wire is at the same place as before. (5). There is no prior warning for me. Service technicians came over to replace the passenger seat. Once they replaced it, the senior technician tried to check all the system using his laptop and it appeared that he noticed a fault on his laptop screen. So, he opened the frunk and found the broken wire. (6). Instead of replacing this part with OEM part he repaired it and even charged me for the cost of repair though my car is under warranty. This is the design fault and this wire can be chewed again and manufacture can keep charging the customers till the life of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576261March 8, 2024
VISIBILITY/WIPER
This is in regards to wipers getting frozen and major snow accumulation under them under heavy snow fall, something that can be mitigated with vehicles that are manufactured with Heated Wiper Park. This issue is dangerous if you are travelling on a highway or in places where you cannot stop to clear the wipers. I have contacted Tesla service and talked to them about potential solutions but they kept coming back with the statement that “this feature is working the way it was designed to.” Currently, if wipers are on or in auto mode, the wipers do not go over the wiper park heater, something that could be modified through a software update when ambiant temperature drops below a certain point or if snow fall is detected through their vision system and automatically activate their Heated Wiper Park, because not only is it uncomfortable to have the defrost blasting hot air on your face, but it also is extremely inefficient for electric cars to be doing that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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