Subaru Impreza Complaints

2,698 consumer complaints on file.

#11404409March 23, 2021
STRUCTURE:BODY
WINDSHIELD CRACKED IN MIDDLE FOR NO REASON. CRACK IS 1.5 FEET LONG. VEHICLE WAS STATIONARY WHEN IT OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403821March 19, 2021
VISIBILITY/WIPER
WAS DRIVING TO WORK AND MY WINDOW STARTED TO FOG SO I TURNED ON MY DEFROSTER AND MY WINDOW STARTED TO FORM A CRACK FROM THE BOTTOM OF THE WINDOW AND WORKED ITS WAY UP ABOUT 10 INCHES AND THEN FORMED A T ABOUT 6 INCHES ON EACH SIDE AT THE TOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403690March 18, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
DUE TO THE ECO FRIENDLY SOY BASE PARTS IN SUBARU VEHICLES, WE HAVE FALLEN VICTIM TO SQUIRRELS CHEWING ON THE WIRES UNDERNEATH THE HOOD CAUSING EXTENSIVE DAMAGE TO THE VEHICLE. THIS HAS HAPPENED TWICE WITHIN 6 MONTHS. SUBARU STATED THIS WOULD NOT BE COVERED UNDER WARRANTY AND WE HAVE BEEN LEFT WITH THE BURDEN OF THE COST. THIS IS NOT THE FIRST TIME THAT SOMEONE HAS REPORTED SUCH A PROBLEM, AS A CLASS ACTION WAS FILED 11/2017 IN HAWAII REPORTING THE SAME ISSUES WITH RODENTS AND SUBARU'S SOY BASED PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403460March 17, 2021
AIR BAGS, ELECTRICAL SYSTEM, SEATS
THE PASSENGER SIDE AIRBAG SHOWS OFF WHEN AN ADULT IS SITTING IN THE PASSENGER SEAT. THIS HAPPENS AT START UP AND WHILE DRIVING. THERE ARE MANY SUCH PROBLEMS FOR THIS MODEL AND YEAR BEING REPORTED ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403410March 16, 2021
STRUCTURE:BODY, EXTERIOR LIGHTING, UNKNOWN OR OTHER
DRIVING AND HIT A SMALL POTHOLE AND THE ENTIRE PASSENGER FRONT HEADLIGHT FELL OUT OF THE CAR. IT WAS NOT DARK OUT. THE CAR WAS FINE PRIOR TO TODAY. I WAS ON A CITY STREET JUST AFTER A SNOWSTORM AND ROADS WERE PLOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403161March 15, 2021
UNKNOWN OR OTHER
MY WINDSHIELD CRACKED FOR NO APPARENT REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402738March 13, 2021
VISIBILITY/WIPER
FOUND WINDSHIELD RANDOMLY CRACKING IN A SINGLE LINE FROM TOP CENTER TOWARD THE MIDDLE AND THEN TOWARD THE LEFT (VIEW FROM INSIDE). CAR HAD BEEN STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400374March 11, 2021
VISIBILITY/WIPER
MY WINDSHIELD CRACKED SEEMINGLY OVER NOTHING AND I REPLACED IT FOR $800 AND NOW IT HAS CRACKED AGAIN A WEEK AFTER SEEMINGLY OVER NOTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399684March 8, 2021
FUEL/PROPULSION SYSTEM
SUBARU OF AMERICA RECALL WVK-21 OCCURED WHILE DRIVING AT OPERATING TEMPERATURE, CAUSING SMOKE TO RISE FROM ENGINE BAY. SUBARU OF AMERICA REFUSED TO FIX THE ISSUE AS MY VIN DID NOT COME UP IN THEIR SYSTEM WITH THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399583March 7, 2021
ENGINE
A BAD OIL VALVE IN THE ENGINE TRIPPED THE CHECK ENGINE LIGHT UPON STARTING THE CAR. THE BAD VALVE WAS POSSIBLY LETTING SLUDGE GET INTO THE ENGINE. AT ONLY 60K ANDWITH DOING RELIGIOUS OIL CHANGES ON TIME, THIS APPEARS TO BE A DEFECTIVE PART FOR WHICH A SERVICE BULLETIN BUT NOT A RECALL HAS BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399638March 7, 2021
VEHICLE SPEED CONTROL
ON (3) SEPARATE OCCASIONS, MY 2013 SUBARU IMPREZA UNINTENTIONALLY ACCELERATED WHILE I WAS DRIVING (IN MOTION). EACH TIME (SHORTLY AFTER), I TOOK MY CAR TO THE SUBARU DEALERSHIP IN GLEN MILLS, PA FOR INSPECTION. THOSE DATES ARE: 6/25/16, 1/16/20, 2/27/21. EACH TIME THE MECHANIC WAS UNABLE TO LOCATE THE PROBLEM. THE FIRST INCIDENT (2016), I WAS DRIVING TO WORK (WITHIN 3 MINUTES OF HOME). THE CAR WAS TRAVELING AT ABOUT 25 MILES AN HOUR. I PANICKED (HIT THE ACCELERATOR HARDER), BUT WAS ABLE TO BRAKE AND REGAIN CONTROL OF THE CAR. THE SECOND INCIDENT (2020) , I HAD JUST LEFT WORK, WAS TRAVELING ABOUT 35 MILES AN HOUR, AND THE CAR ACCELERATED AS BEFORE. AGAIN, I WAS ABLE TO REGAIN CONTROL OF THE CAR BY BRAKING LIKE NORMAL. THE THIRD TIME (2021), I WAS ABOUT HALFWAY HOME (FROM WORK) TRAVELING ABOUT 35 MILES AN HOUR AND THE CAR ACCELERATED. I WAS ABLE TO BRAKE LIKE NORMAL AND REGAIN CONTROL OF THE CAR. EACH INCIDENT WAS SIMILAR IN THE SENSE THAT IT "FELT LIKE THE CAR WAS POSSESSED". IT REMINDED ME OF A CAR WASH WHEN THE CAR FIRST MOVES ON ITS OWN. IT FELT DIFFERENT FROM SIMPLY "TRAVELING FASTER". I ALSO MENTIONED TO THE MECHANIC THAT MY CAR SOMETIMES "LUNGES" AT A RED LIGHT. THIS OCCASIONALLY OCCURS WHEN I FIRST START THE CAR. A FEW TIMES I NEEDED TO PUSH HARD ON THE BRAKE SO IT DIDN'T ADVANCE FORWARD AND HIT THE BACK OF ANOTHER CAR. AS A RESULT, I TRY TO "WARM UP" MY CAR A SHORT WHILE BEFORE DRIVING. I DON'T KNOW IF THE "LUNGING" RELATES TO THE OTHER INCIDENTS. I AM ATTACHING THE PAPERWORK FROM THE DEALERSHIP. ALL (3) REPORTS ARE INCLUDED IN THE SINGLE PDF. PLEASE CONTACT ME IF YOU NEED MORE DETAIL OR HAVE QUESTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398909March 3, 2021
UNKNOWN OR OTHER
I HAVE HAD THE MOST RECENT AIRBAG RECALL PERFORMED ON MY CAR RECENTLY. I LATER RECEIVED TWO SEPARATE LETTERS IN THE MAIL ADVISING ME TO CALL/TEXT "FIX" TO PHONE NUMBERS 877-244-0533 OR 844-898-7574 BECAUSE MY CAR IS SUPPOSEDLY STILL IN NEED OF AN AIRBAG RECALL FIX. I HAVE VERIFIED THROUGH SEVERAL SOURCES THAT MY VEHICLE IS NOT SUBJECT TO ANY FURTHER RECALLS. THESE LETTERS ARE APPARENTLY PHISHING SCHEMES, AS THE PHONE NUMBERS ARE NOT LISTED AS BEING NHTSA NUMBERS. THE LETTERS INCLUDE THE SUBARU AND NHTSA LOGOS AT THE TOP. THE WEBSITE LISTED AT THE BOTTOM OF BOTH LETTERS IS "SAFEAIRBAGS.COM". WHAT DISTURBS ME MOST IS THAT THE LETTERS INCLUDE MY VEHICLE VIN INFORMATION, AS WELL AS MY NAME AND MAILING ADDRESS. THE ONLY WAY THAT COULD HAVE HAPPENED IS IF MY SERVICING DEALERSHIP SHARED OR SOLD MY INFORMATION TO 3RD PARTY COMPANIES. BETWEEN THAT AND THE FACT THAT THESE LETTERS APPEAR TO BE PHISHING FOR MORE PERSONAL INFORMATION, I AM OUTRAGED THAT THIS COULD HAVE HAPPENED. WHAT RECOURSE DO I HAVE, IF ANY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398582March 1, 2021
UNKNOWN OR OTHER
THIS IS IN REGARDS TO THE SUBARU WINDSHIELD LAWSUIT. SOMETIME IN LATE MAY OF 2020, I FOUND MY PARKED CAR ON THE STREET OUTSIDE MY APARTMENT WITH A CRACK THAT SPANNED OVER 12"ON THE FRONT WINDSHIELD. THERE WAS NO SIGN OF WHAT CAUSED THE CRACK. OVER THE NEXT FEW WEEKS THE CRACK CONTINUED TO GROW ACROSS THE WINDSHIELD. I HAD IT REPLACED JULY 7, 2020, AT THAT TIME OF IT WAS OVER 24" LONG. I WAS TOLD BY MY LOCAL WINDOW REPAIR SHOP THAT SUBARU HAD TO BE THE ONES TO REPLACE THE WINDSHIELD BECAUSE THEY WOULD BE THE ONES THAT NEEDED TO RECALIBRATE THE COMPUTER SYSTEM THAT CONNECTED TO THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398082February 26, 2021
VISIBILITY/WIPER
VEHICLE IS LESS THAN ONE YEAR OLD WITH NO DAMAGE BUT A LARGE CRACK HAS BEGUN SPREADING DOWN THE WINDSHIELD FROM THE TOP EDGE IN THE LAST WEEK. THERE IS NO EVIDENCE OF A ROCK STRIKE OR OTHER DAMAGE TO CAUSE THIS. IT APPEARS TO BE A DEFECT IN THE WINDSHIELD ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397395February 22, 2021
VISIBILITY/WIPER
WINDSHIELD CRACKED FOR NO KNOW REASON. VEHICLE WAS PURCHASED NEW. WINDSHIELD CRACKED AT APPROXIMATELY 7,000 MILES. IT WAS A WARM DAY. GENUINE SUBARU SUN SHIELD WAS PLACED ON DASH TO KEEP HEAT OUT. WHEN I GOT INTO THE VEHICLE AND REMOVED THE SUN SHIELD THE WINDSHIELD WAS CRACKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397181February 21, 2021
VISIBILITY/WIPER
THE WINDSHIELD OF MY SUBARU IMPREZA 2019 GOT A CRACK AND CHIP FOR NO REASON, JUST STAYING ON PARKING. NO OBJECTS GOT ONTO THE WINDSHIELD. NO ACTIVITY COULD HAPPEN AROUND THE VEHICLE, BECAUSE PARKING IS VERY LIMITED AND IN A PRIVATE AREA, FAR FROM THE ROAD OR ANY OTHER VEHICLES. NEVER SAW ANY CHIPS BEFORE. I HAVE MORE PHOTOS OF THAT AREA (BEFORE THE VISIT TO THE DEALER). SUBARU DEALER (IN EXTON, PA) REFUSED TO REPLACE IT UNDER WARRANTY. WHEN I LEFT THE CAR AT THE DEALER TO GET OTHER FIXES - THEY MADE THE CRACK BIGGER. AND AGAIN, REFUSED EVEN TO DISCUSS THEIR FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397022February 19, 2021
VISIBILITY/WIPER
THE WINDSHIELD CRACKED WHILE PARKED. STARTING FROM THE EDGE TO ALMOST THE CENTER OF THE WINDSHIELD, NO CHIP NO IMPACT, IT JUST CRACKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396362February 15, 2021
FUEL/PROPULSION SYSTEM
THERE IS A STRONG FUEL/GASOLINE SMELL COMING THRU THE AIR VENTS FROM THE ENGINE WHEN THE TEMPERATURE GOES UNDER 30-25 DEGREES FARENHEIT. I'VE CHECKED UNDER THE HOOD AND THERE IS TWO FUEL HOSES THAT START LEAKING WHEN IT GETS COLD OUTSIDE. THIS HAS BEEN HAPPENING EVERY WINTER SINCE I GOT MY CAR BACK IN 2016. I HAD THE CLAMPS ON THE HOSES RETIGHTENED BY A SUBARU DEALERSHIP BUT THAT DIDN'T SOLVE THE PROBLEM. I'M WRITING THIS COMPLAINT BECAUSE THERE IS AN OPEN RECALL FOR THIS ISSUE ON THE 2002 AND 2003 WRX, BUT NOT ON THE LATER MODELS. THERE'S MANY PEOPLE ON THE INTERNET WITH THE SAME ISSUE AND IT SEEMS TO BE HAPPENING TO OTHER YEARS OF WRX AND EVEN OTHER MODELS OF SUBARU. IT'S REALLY STRESSFUL AND ANNOYING HAVING THE STRONG SMELL OF FUEL COMING IN TO YOUR CAR. ALSO IT'S A FIRE HAZARD HAVING GASOLINE POOLING UP ON THE ENGINE BLOCK. THIS ISSUE HAS BEEN KNOWN TO SUBARU OF AMERICA BUT THEY ONLY TOOK CARE OF THE 2002 AND 2003 WRX MODELS. I'M HOPING THIS CAN SOMEHOW HELP OTHER SUBARU OWNERS GET THIS PROBLEM FIXED AS IT CAN BE SOMETHING THAT COULD END UP GETTING WORST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396386February 15, 2021
ELECTRICAL SYSTEM
THE LAST SEVERAL WEEKS (AT AROUND 16K MILES) THE MAJORITY OF THE TIME WHEN I WOULD TRY TO PARK, I'D PLACE MY CAR IN PARK, HAVE MY FOOT ON THE BRAKE, BUT I COULD NOT TURN THE KEY FROM THE ACC POSITION TO THE LOCK POSITION AND ALSO COULD NOT REMOVE THE KEY. I'D HAVE TO CYCLE THE CAR ON, REVERSE A FEW FEET, GO FORWARD TO MY PARKING SPOT, PUT IN PARK AND TRY TO TURN OFF. I OFTEN HAD TO DO IT 5+ TIMES TO BE ABLE TO REMOVE THE KEY. ON THIS SITE I FOUND SOME INFORMATION FROM SUBARU CLAIMING THAT SOME CARS HAVE A PROBLEM WITH CONTAMINANTS GETTING TO THE "PLATE GUIDE B." ONCE I SAW THE ILLUSTRATIONS I REALIZED THAT A COMPONENT OF PLATE GUIDE B IS A LITTLE SWITCH. THE BUTTON ON THE GEAR SHIFT KNOB HAS A PLUNGER THAT DROPS WHEN THE BUTTON IS RELEASED; WHEN IT FUNCTIONS PROPERLY THAT PLUNGER SHOULD COME TO REST ON THE SWITCH IN PLATE GUIDE B AND DEACTIVATE THE LOCK IN THE IGNITION. IT SEEMS THAT OVER TIME THERE WAS A LOSS OF SPRING TENSION EITHER IN THE GEAR SHIFT KNOB OR IN THE LITTLE SWITCH SO THE PLUNGER WAS NOT ACTIVATING THE SWITCH. AFTER LEARNING ALL THIS I WAS ABLE TO DO THE REPAIR WITHOUT REPLACING ANY COMPONENTS, AND NOW THAT I KNOW WHAT I'M DOING, IT CAN BE DONE IN ABOUT 10 MINUTES AND REQUIRES ONLY A FLAT HEAD SCREWDRIVER, A PHILIP'S SCREWDRIVER, A PAIR OF NEEDLE NOSE PLIERS AND A FLASHLIGHT. I JUST HAD TO REMOVE THE CENTER CONSOLE (TWO SCREWS IN THE BACK SEAT ONE ON EACH SIDE AND ONE UNDER THE HAND BRAKE BOOT, DISASSEMBLE THE GEAR SHIFTER COVER. (ALL PLASTIC CLIPS EASILY UNDONE WITH A FLAT HEAD SCREWDRIVER), KNOB, AND DUST COVER TO EXPOSE THE SWITCH AND THEN BEND THE EXPOSED END OF THE SWITCH SLIGHTLY UPWARD SO THE SHIFTER KNOB'S PLUNGER WILL ACTIVATE IT AGAIN. THE SWITCH LOOKS LIKE A SMALL FLAT PIECE OF METAL. I JUST HELD IT FIRMLY IN PLACE WITH A FLAT SCREW DRIVER THEN PULLED UP (GENTLY) ON THE END OF IT WITH NEEDLE NOSE PLIERS TO BEND IT SLIGHTLY UPWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396040February 13, 2021
VISIBILITY/WIPER
IN 2019, I EXPERIENCED 2 INCIDENTS RELATED TO THE GLASS IN THIS VEHICLE. IN THE FIRST INCIDENT, I NOTICED A CHIP IN THE FRONT WINDSHIELD ON THE PASSENGER SIDE. THIS WAS PATCHED BY A GLASS REPAIR SERVICE. IN THE 2ND INCIDENT, I NOTICED A CHIP IN THE GLASS OF THE DRIVER'S SIDE WINDOW. THIS REQUIRED REPLACING THE ENTIRE GLASS PANE, ALSO DONE BY A GLASS REPAIR SERVICE. IN BOTH OF THESE INSTANCES, THERE WAS NOT A DEFINITE EVENT I COULD IDENTIFY AS THE CAUSE OF THE DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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