Subaru Impreza Complaints

2,698 consumer complaints on file.

#11430718August 27, 2021
POWER TRAIN, UNKNOWN OR OTHER
Was traveling normally and suddenly car abruptly stopped with engine running.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430457August 25, 2021
AIR BAGS
The seat bag indicator light in my 2013 Impreza (manual) goes on in humid weather -- all Fall, Winter, and Spring it's fine; as soon as humid summer weather comes... the light goes on. I assume that because the light is on the air bags won't work!!... This seems like a pretty bad problem to me; and from what I can see I am not the only one with this issue. Mileage if you need it is: 107005
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430329August 24, 2021
ENGINE
Loss of power, hesitation, bucking ( jerky) with hints of stalling between 2000 and 3000 RPM in 2nd grear at appropriate speed and momentum . This is a 2017 manual Impreza sport sedan .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429206August 16, 2021
ELECTRICAL SYSTEM
The contact owned a 2017 Subaru Impreza. The contact stated that while the vehicle was parked in the driveway and turned off, a fire ignited. The neighbor had discovered three vehicles in the driveway were on fire and called the fire department to the scene who extinguished the flames. During the incident, the three-vehicle were destroyed. A fire report was taken at the scene. Fire investigators determined that the fire started on the front passenger side of the Subaru vehicle. No further information was available. The manufacturer and local dealer were not notified of the incident. The failure mileage was 54,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11429309August 16, 2021
SERVICE BRAKES
The contact owns a 2013 Subaru Impreza. The contact stated while driving approximately 20-25 MPH, the brake pedal was depressed but hesitated to respond causing a 3-feet stopping distance delay. The contact also stated that the brake pedal was vibrating and would rest on the floorboard when depressed. The vehicle was taken to the dealer who diagnosed that the front brake rotors, brake pads, and calipers needed to be replaced. The contact stated that the vehicle was repaired however, the failure persisted. The vehicle was taken to an independent mechanic who diagnosed that no issues were found. The contact stated that the failure had been reoccurring while driving. The ABS warning light and the traction control warning light were illuminated. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428911August 13, 2021
ENGINE
I own a 2014 Subaru Impreza WRX which was still under warranty(48xxx miles) I’ve been having issues with my vehicle where at times it shuts off on me whenever I come to a complete stop. I’ve taken it to a Subaru dealership multiple times and they always told me “They couldn’t replicate the problem or didn’t find any issue.” I was on my way back home from work when all of a sudden on the freeway the car completely turned off while driving highway speed. I was able to safely pull over on the highway and tried turning the car back on and the check Engine light was on with a flashing cruise control light, I turned it off and had it towed home. I read the code and it came out to be a P0011 and a P0021. I took it to a Subaru dealership that was close to me and was told they couldn’t find any problem and I insisted they check the car again and they said they did an inspection of the car and there wasn’t any problems. I was on my way to work as I began to accelerate the car stalled I turned the car on thinking I stalled the vehicle but a rattling sound became loudly audible. I checked my oil to see if it was low on oil but the dip stick still showed it had lots of oil. But I believe the engine is damaged. I’m tired of taking it to the dealership and being told there isn’t a problem when there’s in fact a major problem. I read through a lot of forums and bulletins and a lot of people have been having the same issues and I don’t know why there was never a recall to fix the faulty issues these vehicles have which is a horrible engine that is a ticking time bomb. This is a major issue and I believe this needs to be looked into.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428776August 12, 2021
TIRES:SIDEWALL, TIRES, TIRES:TREAD/BELT
All four tires had to be replaced due to tire rot. The tires had a 45,000 warranty and had to be replaced with 14,000 miles on the tires. The tires were deemed unsafe to drive on. 08/05/2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428183August 7, 2021
AIR BAGS
On May 8th of this year, my fiancé were involved in a rear end collision. That morning, the Hyundai Tucson in front of us stopped short and we ran into the back of it doing around 35 an hour, and ended up with our vehicle (Subaru Impreza) being totaled. I’d like to provide pictures to show the impact, as even car experts have been surprised that the airbags didn’t deploy. As it turns out, a sedan hitting into the back of an SUV means that the airbag sensors may be untouched (because they’re too low) and therefore, airbags will not deploy, even if the accident severe. To me, that is a defect in the design and should be reconsidered going forward. My fiancé broke his foot , which caused him to be out of work for at least 4 months and I got whiplash.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11428195August 7, 2021
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
My vehicle starts to shake and the engine acts like it is going to die when I hit around 50-60 mph. I cannot floor it and the vehicle will not let me go any faster then 60mph without it acting like there’s no fuel getting to the engine or something in that sense
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428013August 6, 2021
ELECTRICAL SYSTEM
Key gets stuck in ignition and cannot be removed when in park. This is a know issue and documented in Service Bulletin 16-112-18R.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427705August 4, 2021
FUEL/PROPULSION SYSTEM
The component / system that fails is the fuel system / fuel pump. The 2016 subaru impreza has the same fuel pump that later motels have and they where recalled due to the fuel not being delivered correctly from the fuel tank to the engine. it is typically winter fuels that make the fuel pump fail. (there is a handful of information on other websites) The safety issue is that the car will shut off and is difficult to get started again. this happens when the car has about 2 gallons left in the tank or 50 ish miles to empty. this situation has happened to me three (3) times on the highway at about 70 miles an hour. this also happens most commonly in the winter due to the available fuel. this is also a safety issue because the car has NO heat and you could be stranded with a baby and this could become life threatening. This problem has been reported on other websites and reproduced in my car 3 times. When I got my car towed to a Kia dealer (closest one) they said it was a mechanical issue with the fuel system. The Kia dealer told me that the issue is due to winter fuel and low pressure in the fuel line. they recommended that I keep my car at or above 100 miles to empty. (so far they are correct) This issue doesn't trigger any warning lamps / lights, or set any codes off. The car will just shut off and you will have to get more pressure into the fuel system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426926July 29, 2021
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM:IGNITION
The contact owns a 2016 Subaru Impreza. The contact stated while driving at a low rate of speed and making a right turn, the vehicle suddenly experienced unintended acceleration causing the driver to lose control of the steering and drive into the opposite lane and into the neighbor’s yard. After shifting into neutral, the vehicle decelerated. The vehicle was later towed to the dealer who was unable to duplicate the failure. In addition, on several occasions when turning the vehicle off, the key would remain stuck in the ignition switch. The cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 24,800. The Vin was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426614July 27, 2021
EQUIPMENT
The contact owns a 2019 Subaru Impreza equipped with a Thule Bike Carrier Part Number: SOA567B020 as well as Thule roof cross bars . After his first two uses of his roof rack, which were a 10 mile trip and then a 400 mile trip, he noticed one of the two bolts connecting the front of the roof rack to the front roof cross bar had failed . A weld to attach the head of the bolt to the body of the bolt (i.e., Part# 753-0242-06) failed and the head separated from the body of the bolt . This failure of one bolt made the connection by the front roof rack assembly unit to the front roof cross bar loose, which resulted in the entire bike rook rack being only loosely connected to the roof cross bars and unstable. The manufacturer repeatedly failed to address the report of this defect in email exchanges with the contact, although the manufacturer eventually refunded the purchase price to the contact . The contact retained the defective bolt and roof rack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426457July 26, 2021
SERVICE BRAKES
On Friday July 23, 2021 my 1013 Subaru Impressa experienced a failure of the hydraulic braking system, exhibited by the brake warning light and loss of braking ability. Fortunately I was able to safely get to the Subaru dealer (Bath Subaru in Woolwich, Maine) where they determined that the problem was corrosion of the 4 way joint connector which is totally exposed (no cover or protective shield). This is a particular hazard on my car because both hydraulic braking circuits pass through through this connector. Currently the dealer is preparing and estimate for repair but I am concerned that this issue is a design defect and serious safety hazard that should have been subject to recall. I have since noted that a June 27, 2014 letter from Subaru to the NHTSA (Ref No.: GR14-042) identified this exact issue in many of the other Subaru models manufactured between 2005 and 2014. From my comparison of the descriptions and photos shown in the referenced letter, I believe that my car has the same identified defect and should also have been subject to this recall and the exclusion of my car from the original recall was an oversight. i am hopeful that Subaru will stand behind their product, provide a timely repair and provide assurance that the underlying cause has been corrected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426506July 26, 2021
FUEL/PROPULSION SYSTEM
2011 Subaru WRX STI would not start, the fuel pump connector power pin on the fuel pump melted also burned the connector. Gas now is entering the fuel pump connecter. This is a fire hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426549July 26, 2021
AIR BAGS
I had my dealership investigate an issue with the passenger airbag in my 2013 Subaru Impreza. They diagnosed a short in the ODS module in the passenger front seat. The dealer stated they need to replace the passenger seat. After the diagnostic fee and labor, this would cost $1500. I did some research and discovered the ODS module was recalled in the 2012 Subaru Impreza, NHTSA Campaign ID 15V419000. The summary of that recall describes exactly what happened: "Subaru of America, Inc. (Subaru) is recalling certain 2012 model year Subaru Impreza 4-Door and Station Wagon vehicles (except WRX/STI models) manufactured April 21, 2011, to February 16, 2012. In the affected vehicles, the Occupant Detection System (ODS) may deactivate if a front seat passenger operates a device that is plugged into the power outlet such as a music player or cell phone, or touches a metal part of the vehicle such as the forward/rearward seat adjuster lever." My wife plugged her phone into the power outlet when the passenger seat airbag indicator switched to OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425396July 19, 2021
UNKNOWN OR OTHER
A pebble hit the windshield while driving on the interstate highway which creating a roughly 12 inch crack starting in the upper passenger-side of the windshield. Within 24 hours, that crack has increased in length, now extending to the middle of the windshield. This has not been assessed by any repair facilities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425397July 19, 2021
UNKNOWN OR OTHER
A pebble hit the windshield while driving on the interstate highway which creating a roughly 12 inch crack starting in the upper passenger-side of the windshield. Within 24 hours, that crack has increased in length, now extending to the middle of the windshield. This has not been assessed by any repair facilities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425494July 19, 2021
VISIBILITY/WIPER
When driving on freeways, twice in the last 6 months, the windshield was struck by a small piece of gravel and cracked immediately. The first time there was an impact indent and a 6 inch crack, the second time there was a star shaped indent and an 11 inch crack. The windshield does not seem strong enough to deal with small gravel impacts. In both cases the crack spread overnight as the car heated and cooled. Both times I had the windshield replaced by a USAA-certified glass replacement shop and recalibrated by Subaru.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425548July 19, 2021
UNKNOWN OR OTHER
Second windshield cracked within a year, needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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