Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11319414March 27, 2020
VISIBILITY/WIPER
THE WINDSHIELD DEVELOPED A CRACK FOR AN UNKNOWN REASON. THE VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319048March 23, 2020
UNKNOWN OR OTHER
CAR IS PARKED AND KEY IS STUCK IN IGNITION TO REMOVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318753March 19, 2020
POWER TRAIN
PULLED INTO A PARKING SPACE AND PLACED THE VEHICLE IN PARK,TURNED THE VEHICLE OFF, REMOVED THE KEY AND EXITED THE VEHICLE. WHEN RETURNING TO THE VEHICLE WITHIN 5 MINUTES, THE VEHICLE HAD ROLLED BACKWARDS 25 FEET AND HIT 2 PARKED CARS. I UNLOCKED THE VEHICLE, ENTERED IT AND STARTED THE CAR TO RETURN TO MY ORIGINAL PARKING SPACE SO I COULD CALL THE POLICE TO REPORT A FENDER BENDER. I WILL BE CALLING MY DEALERSHIP IN THE MORNING TO HAVE THE VEHICLE INSPECTED FOR SAFETY. IN THE MEANTIME I PARKED THE VEHICLE AND APPLIED THE EMERGENCY BRAKE AS AN ADDED PRECAUTION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11318401March 17, 2020
UNKNOWN OR OTHER
THE WINDHSHILD OF THE SUBARU CROSSTEK 2019 CHIPPED WITH THE TINIEST OF THE STONES THAT FLUNG OVER FROM A DIFFERENT TRUCK OR VEHICLE PASSING BY ON THE HIGHWAY. WE WERE ALSO DRIVING IN EXIT LANE AND CONSIDERABLE SLOWER THAN PASSING TRAFFIC. THE STONES WAS TOO SMALL TO CAUSE A 12 INCH LINE ON THE DRIVER SIDE.. I THINK THERE IS A FARGILITY PROBLEM OR ASSEMBLY PROBLEM IN SUBARU CROSSTEK THAT MAKES SO MANY WINDSHILED BREAKS/CHIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318260March 16, 2020
VISIBILITY/WIPER
AFTER A FEW WEEKS AND ~400 MILES ON MY CAR, I WAS DRIVING ON THE HIGHWAY AND SOMETHING SMALL HIT MY WINDSHIELD. NOTHING SHOWED UNTIL A FEW HOURS LATER WHEN A CRACK ABOUT 2 FEET LONG SHOWED. AT THE TIME I THOUGHT IT WAS A LITTLE ODD THAT SOMETHING SO SMALL COULD HAVE CREATED SUCH A LARGE CRACK. THEN I READ AN ARTICLE ONLINE AND FOUND OUT A LOT OF OTHER PEOPLE HAD THE SAME ISSUE, SO I WANTED TO SHARE MY INFO IN CASE IT SUPPORTS A TREND. I ASKED SUBARU WHAT MY OPTIONS ARE AND THEY TOLD ME IT WOULD COST $2500 TO FIX WHICH I FOUND ABSURD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318335March 16, 2020
VISIBILITY/WIPER
DRIVING MY 2019 SUBARU, CROSSTREK IN THE #1 LANE WESTBOUND ON THE 118 FREEWAY UTILIZING MY EYESIGHT DRIVERS ASSIST AND CRUISE SET AT 65 MPH, INTO MY OFFICE ON WEDNESDAY, MARCH 11, 2020 @ 5:30 AM. IT WAS LIGHTLY RAINING AND MY WINDSHIELD WIPERS WERE ON. PRIOR TO PASSING THE TAMPA OFFRAMP, I THOUGHT I HEARD A "PING" ON MY WINDSHIELD. WHEN I ARRIVED AT MY OFFICE, I INSPECTED MY WINDSHIELD AND COULD NOT LOCATE ANY DAMAGE. THE RAIN CONTINUED ALL DAY AND WHEN I GOT INTO MY CAR @ 2:30 PM, I SAW THAT MY WINDSHIELD HAD CRACKED HORIZONTALLY ON THE DRIVERS SIDE ABOUT 7" LONG, 6 INCHES FROM THE BOTTOM WHERE THE WINDSHIELD IS MOUNTED. I CHECKED WITH SUBARU ABOUT THE GOLD EXTENDED WARRANTY I PURCHASED TO SEE IF IT COVERED THE REPLACEMENT AS WELL AS INQUIRE IF MY REGULAR WARRANTY WOULD COVER REPLACEMENT SINCE I HAVE NOT HAD THE CAR FOR EVEN 2 YEARS YET. I WAS TOLD THAT THE WINDSHIELD WAS NOT COVERED AND THAT I WOULD NEED TO PURCHASE A NEW SUBARU WINDSHIELD FOR ABOUT $950.00 PLUS THE RE-CALIBRATION CHARGES OF THE EYESIGHT CAMERAS ANOTHER $200.00. I FIND THIS UNACCEPTABLE THAT A WINDSHIELD WOULD CRACK THAT EASILY AND NOT BE SUPPORTED BY SUBARU SINCE THE CAR IS STILL RELATIVELY NEW. WHAT ARE MY RIGHTS REGARDING A WINDSHIELD THAT SHOULD BE PROTECTING ME AND NOT CRACK BY A TINY LITTLE ROCK DETERMINED VERY SMALL SINCE THE SOUND WAS JUST A "PING"? PLEASE ADVISE ME OF WHAT I SHOULD DO NEXT REGARDING THE REPLACEMENT OF THIS WINDSHIELD. THANKS IN ADVANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318127March 15, 2020
VISIBILITY/WIPER
PREMATURE CRACKING OF THE WINDSHIELD IN THE DRIVER'S FIELD OF VISION. THIS HAPPENED WHILE DRIVING AT HIGHWAY SPEEDS (65-70MPH) ON I-80, WHEN THE TEMPERATURE WAS APPROXIMATELY 35F. OVER THE NEXT TWO MONTHS, THE CRACK LENGTHENED FROM ~2IN TO OVER 12IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318146March 15, 2020
VISIBILITY/WIPER
THE CAR WAS IN MOTION ON A HIGHWAY AND A SMALL CRACK APPEARED FROM THE PASSENGER SIDE OF THE WINDOW. IT QUICKLY SPREAD ACROSS THE WINDOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317998March 14, 2020
UNKNOWN OR OTHER
MY WINDSHIELD BEGIN CRACKING FROM THE LOWER LEFT CORNER ON THE DRIVER SIDE WITHOUT ANY CARS OR TRUCKS ANYWHERE AROUND ME TO KICK UP THE STONE. THERE IS NOW ABOUT A 10 INCH CRACK GOING IN A NORTH EASTERLY DIRECTION LOOKING FROM THE DRIVERS SIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318003March 14, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKED TWICE, ONCE A SMALL CRACK WHICH WAS REPAIRED AND SECOND TIME A LARGER CRACK WHICH NEEDED WINDSHIELD REPLACED. NO OBVIOUS CAUSES IN EITHER CASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318034March 14, 2020
VISIBILITY/WIPER
I PURCHASED MY 2018 SUBARU CROSSTREK FROM HARVEY SUBARU IN BOSSIER CITY LA IN MARCH OF 2018. I CAN'T RECALL THE EXACT DATE, BUT THE CAR WAS IN THE PARKING LOT AT WORK AND THE SUNROOF EXPLODED. THE WARRANTY WAS HONORED AND THEY REPLACED THE SUNROOF WITH NO HASSLE. I ASSUME THEY WILL HAVE SERVICE RECORDS DETAILING THE INCIDENT. IT WAS IN THE SUMMER OF 2018 IF I RECALL CORRECTLY. I'M NOT SURE IF THIS IS RELATED TO THE WINDSHIELD ISSUES SUBARU IS HAVING BUT I FELT LIKE I NEEDED TO REPORT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318064March 14, 2020
VISIBILITY/WIPER
THERE IS A CHIP ON THE WINDSHIELD ABOUT 2 MONTHS AFTER I PURCHASED MY 2020 SUBARU CROSSTREK. I DO NOT KNOW EXACTLY WHEN OR HOW THIS HAPPENED AND HAVE ONLY BEEN DRIVING ON PAVED ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317891March 13, 2020
STRUCTURE:BODY, VISIBILITY/WIPER
SINCE I BOUGHT THE SUBARU CROSS I HAVE ENCOUNTER MULTIPLE PAINT CHIPPING IN THE BODY AND HAD A WINDSHIELD CRACK AND PAID OUT OF POCKET TO HAVE SAFELITE REPAIR THE WINDOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317919March 13, 2020
VISIBILITY/WIPER
DROVE FROM WORK TO HOME. LEFT PARKED IN OUR DRIVEWAY AS IT ALWAYS IS.HUSBAND WENT TO GET IN IT LATER AND CAME AND ASKED WHAT HAPPENED. THE CRACK WAS NOT THERE WHEN I GOT HOME. IT HAPPENED IN THE DRIVE WAY, WITHIN A COUPLE OF HOURS OF BEING HOME. THIS IS CONCERNING AS THE CRACK IS NOW RUNNING INTO OUR NAVIGATION SITES, SO THE CAR GIVES OFF INCORRECT READING, NOT PICKING UP THE WHITE LINES OR DISABLING THE SIGHT DETECTION, USUALLY ONLY STAYS ON INSTRUMENT PANEL A FEW MINUTES THEN RETURNS TO NORMAL. THERE WAS NO POLICE REPORT OR INSURANCE CLAIM FILED. I AM UNABLE TO GET A PICTURE TO UPLOAD. I CANNOT GET THEM ANY SMALLER THAN 6.2 MB. I HAVE THEM IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317934March 13, 2020
VISIBILITY/WIPER
DRIVING ON ROAD WHEN WINDSHIELD HIT BY SMALL ROCK (HARDLY MADE A NOISE WHEN HIT) AND WINDSHIELD CRACKED. PURCHASED CAR APRIL 2019 AND CRACK HAPPENED LATE JUNE, 2019. PREVIOUSLY HAD A FORRESTER AND AND SEVERAL ROCKS WHICH HIT WINDSHIELD VERY HARD WITH NO CRACKING. CONCLUDED WINDSHIELD WAS POOR QUALITY OR DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317958March 13, 2020
VISIBILITY/WIPER
MY WINDSHIELD CRACKED AND SPIDERED OUT WAS FOR NO APPARENT REASON. I WAS DRIVING DOWN THE HIGHWAY WHEN IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317430March 10, 2020
VISIBILITY/WIPER
WINDSHIELD CHIPPED AND CRACKED 3 MONTHS INTO OWNERSHIP. CRACK ACROSS ENTIRE UPPER WINDSHIELD OVERNIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317129March 9, 2020
VISIBILITY/WIPER
ENTERED MY VEHICLE IN THE MORNING AFTER IT HAD BEEN SITTING IN MY DRIVEWAY FOR A COUPLE DAYS TO FIND A CRACK IN THE DRIVER SIDE OF THE WINDSHIELD. VEHICLE HAD BEEN STATIONARY FOR SEVERAL DAYS IN A SUBURBAN NEIGHBORHOOD AND WAS FOUND IN THAT STATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316772March 7, 2020
ENGINE, POWER TRAIN
WHILE SLOWING DOWN TO A STOP AN EXIT RAMP WITH A SIGNAL, THE ENGINE SUDDENLY SHUT OFF, AND THE VEHICLE BECAME IMMOBILE. ALL WARNING LIGHTS CAME ON THE INSTRUMENT PANEL, AND THERE WAS A MESSAGE INSTRUCTING TO MOVE THE GEAR TO 'PARK'. I HAD TO SHUT OFF THE ENGINE AND RESTART BEFORE THE CAR COULD MOVE. IT WAS A DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316123March 4, 2020
POWER TRAIN
SUBARU CROSSTREK 2016 CAR HAS HAD POWER TRAIN FAILURE 3 TIMES. THE LATEST CAUSED A REAR END COLLISION INTO MY CAR ON 2/28/2020. VEHICLE LOST POWER WHILE TRAVELING APPROX 35 MPH ALTHOUGH THE ENGINE REMAINED ON AND POWER STEERING ALSO WORKED. CAR WAS IN DRIVE BUT NO POWER TO THE WHEELS. REAR ENDED BY A HONDA SUV WHILE DRIFTING TO SIDE OF ROAD. LUCKILY NO INJURIES...ABOUT $1500 WORTH OF DAMAGE TO HONDA SUV. NO REAL DAMAGE TO THE REAR OF MY CAR. HAS BEEN TO THE DEALER TWICE BUT NO TROUBLE CODES OR DIAGNOSTIC INFORMATION. VEHICLE IS UNDER WARRANTY. SEEMS TO BE A MYSTERY PROBLEM AND THE DEALER HAS NO SOLUTION AT PRESENT. TRYING TO GET A RESPONSE FROM SUBARU. SYMPTOMS ARE THE SAME FOR ALL THREE FAILURES. POLICE REPORT NUMBER AVAILABLE UPON REQUEST.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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