Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11337738July 6, 2020
UNKNOWN OR OTHER
I PURCHASED THIS AFTERMARKET DEVICE ON AMAZON IN MAY. NOT ONLY DOES THIS DEVICE NOT WORK BUT I AM CONCERN OF THE INHERENT DANGERS OF THIS PRODUCT. I SPENT A FAIR AMOUNT OF TIME ON THE PHONE WITH SUBARU OF AMERICA WHO STATED THIS TYPE OF DEVICE SHOULD NOT BE USED FOR BOTH SAFETY AND WARRANTY REASONS. SUBARU POINTED THIS OUT TO ME IN MY OWNER'S MANUAL. WE ALSO DISCUSSED HOW THIS MAY BE A SAFETY ISSUE FOR ANY VEHICLE AS MOST VEHICLES WARN AGAINST SPENDING TIME NEAR THE EXHAUST. KEEP IN MIND THAT THIS PRODUCT, BESTAUTO AIR JACK EXHAUST 3 TON INFLATABLE CAR JACK OFF-ROAD EXHAUST AIR JACK 4X4' USES A BLACK RUBBER CONE PLACED OVER THE EXHAUST OF A RUNNING CAR TO INFLATE THE BALLOON/JACK DEVICE. ONE WOULD HAVE TO CONTINUOUSLY HOLD THIS BLACK CONE OVER THE EXHAUST TO MAINTAIN THE SEAL. THIS MEANS ONE WOULD HAVE THEIR NOSE AND MOUTH NEAR THE EXHAUST. BOTH AS A CUSTOMER AND HEALTHCARE PROVIDER, I HAVE PUBLIC SAFETY CONCERNS ABOUT THIS PRODUCT. I MADE THESE CONCERNS TO BOTH AMAZON AND BESTAUTO IN WRITING, 'DEAR BESTAUTO, AS REQUESTED, I HAVE ATTACHED A PICTURE OF THIS ITEM. IT DOES NOT WORK. I SEPARATELY EMAILED YOU A VIDEO SHOWING THE SAME THING, THAT THIS PRODUCT DOES NOT WORK. ADDITIONALLY, THE MANUFACTURER OF MY VEHICLE, SUBARU, STATED NOTHING SHOULD BE PLACED IN THE PATH OF THE EXHAUST. THESE ARE FOR SAFETY REASONS. I HAVE ALSO ATTACHED PICTURES OF THIS. THANK YOU VERY MUCH FOR YOUR CONSIDERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337431July 4, 2020
VISIBILITY/WIPER
IMMEDIATELY AFTER ACTIVATING MY FRONT WINDSHIELD WIPERS, I HEAR A CRACKING "POP" SOUND FROM MY WIND SHIELD AND A 12 INCH CRACK APPEARS, STEMMING FROM THE CENTER OF THE REAR VIEW MIRROR AND EXTENDING DIAGONALLY TO THE TOP EDGE OF THE WIND SHIELD. MY CAR IS ONLY SEVEN MONTHS OLD WITH LESS THAN 8000 MILES ON IT AND HAS NEVER BEEN STRUCK BY A PIECE OF GRAVEL OR DEBRIS. THIS HAPPENED ON A SUNNY DAY WHILE DRIVING 25 MPH DOWN A CITY STREET IN AMES, IA. SINCE THIS HAPPENED SUDDENLY WITHOUT ANY CAUSE, I BELIEVE THE ISSUE IS FROM A MANUFACTURER DEFECT IN THE WIND SHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337468July 4, 2020
VISIBILITY/WIPER
THE WINDSHIELD SPONTANEOUSLY CRACKED WHILE STATIONARY IN OUR DRIVEWAY. THE CRACK IS VERTICAL LOCATED IN THE CENTER OF THE WINDOW FROM THE ROOFLINE TO ALMOST THE WINDSHIELD WIPERS. THE LOCAL SUBARU SERVICE DEPARTMENT STATED THIS IS A PROBLEM THEY SEE OFTEN AND WILL NOT BE COVERED BY THE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331459June 29, 2020
ELECTRICAL SYSTEM, STEERING
EYE SIGHT NOTIFICATION AND ENGINE LIGHT TURNS ON AND WE LOST POWER STEERING WHILST DRIVING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331303June 28, 2020
VISIBILITY/WIPER
AFTER MY FIRST LONGER DISTANCE TRIP I NOTICED A WINDSHIELD CRACK IN THE MIDDLE OF MY WINDSHIELD STARTING AT THE BOTTOM AND EXTENDING APPROXIMATELY 5 INCHES UP. MY CAR WAS IN A GARAGE A THE TIME. I WAS IN THE PROCESS OF SHOWING OFF MY "NEW CAR". LESS THAN 3000 MILES WERE ON THE ODOMETER AT THE TIME. AT NO TIME DURING MY DRIVE HAD OR HAVE I ENCOUNTERED AN OBJECT STRIKING THE WINDSHIELD, BUT DO FIND A SMALL AREA UNDER THE WIPER BLADES. I HAVE YET TO NOTIFY MY SUBARU DEALERSHIP OF THE CRACK. IT APPARENTLY WAS NOT NOTICED DURING A ROUTINE SERVICE APPOINTMENT. I DO NOT LIVE CLOSE TO A DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331139June 26, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VALIDATING COMPLAINT OF WHAT IS LISTED ON NHTSA. 1) KEY STUCK IN IGNITION - WHEN ATTEMPTING TO RELEASE KEY FROM IGNITION AFTER SETTING GEAR IN PARK AND TURNING OFF ENGINE, CAR KEY WILL GET STUCK 2) LOW GAS FUEL CHIME - CHIME IS NOT FUNCTIONING CORRECTLY. CHIME IS SHARP / STACCATO ALERT AND IS BARELY AUDIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330719June 25, 2020
VISIBILITY/WIPER
THERE'S A CRACK THAT STARTS ABOUT AN INCH FROM THE PASSENGER SIDE EDGE ENDING NEAR THE REAR VIEW MIRROR. A SMALL CRACK APPEARED ON THE EDGE THE MORNING AFTER A LONG TRIP AND WITHIN THE SAME DAY SPREAD ALL THE WAY TO THE CENTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330879June 25, 2020
VISIBILITY:WINDSHIELD, UNKNOWN OR OTHER
MY WINDSHIELD HAS CRACKED TWICE AND CHIPPED OTHER TIMES, I BELIEVE IT TO BE DEFECTIVE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330476June 24, 2020
VISIBILITY/WIPER
A SMALL PIECE OF PEBBLE HIT MY WINDSHIELD ON THE HIGHWAY. NORMALLY, A SMALL PEBBLE SHOULD NOT MAKE SUCH A BIG DAMAGE, BUT IT CREATED SUCH A BIG CRACK IN THE WINDOW. INTERESTINGLY, IN MY NEIGHBORHOOD, THERE IS THE SAME MAKE/MODEL CAR WITH THE SAME WINDOW CRACK. IT IS VERY DISAPPOINTING TO SEE SUBARU TO HAVE LOW QUALITY WINDSHIELD IN THEIR LATEST MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330048June 22, 2020
VISIBILITY:WINDSHIELD, VISIBILITY/WIPER
I HAVE HAD 6 ROCK CHIP SINCE I HAVE OWNED THIS CAR. I DRIVE MOSTLY HIGHWAY MILES TO AND FROM WORK. IT SEEMS ANY SLIGHTEST HIT TO THE WINDSHIELD WILL CAUSE A CHIP. IN ALL THE VEHICLE I HAVE OWNED OTHER THAN THIS I HAVE ONLY HAD 4. OUT OF 8 OTHER VEHICLE. I WOULD HAVE TO SAY THAT SOMETHING ISN'T CORRECT WITH HOW THEY MADE THIS WINDSHIELD. MY 1981 AND 1986 SUBARU'S THAT I HAVE OWNED I NEVER GOT A CHIP IN THE WINDSHIELD. AND I PUT MORE MILES ON THEM THAT MY CURRENT 2018 CROSSTREK. MY FIRST CHIP WAS AT ABOUT 200 MILES AND THEN FROM THERE JUST DOWN HILL. I DREAD THE SOUND OF SOMETHING HITTING THE WINDSHIELD. AT TIMES I AM AFRAID THE WINDSHIELD IS JUST GOING TO SHATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330227June 22, 2020
VISIBILITY/WIPER
WINDSHIELD GETS A MASSIVE CRACK OUT OF NOWHERE. VEHICLE WAS IN GARAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329859June 21, 2020
VISIBILITY/WIPER
WINDSHIELD CRACK APPEARED OVERNIGHT FROM ABOVE THE HEAT VENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329927June 21, 2020
VISIBILITY/WIPER
WINSHIELD CRACK ABOUT 6 IN LONG FOR NO APPARENT REASON. CAR WAS PARKED. DAY TEMPERATURE WAS MILD, NOT EXTREMELY COLD OR HOT. IT'S GOING TO COST $600 TO REPLACE DUE TO EYESIGHT CALIBRATION. I GOT IT TEMPORARILY FIXED WITH RESIN. WINDSHIELD TECHNICIAN SAID IT WAS NOT CAUSED BY DEBRIS OR FOREIGN OBJECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329811June 20, 2020
VISIBILITY/WIPER
WINDSHIELD DEVELOPED AN 8" CRACK AFTER A SMALL ROCK STRIKE WITHIN AN HOUR. VEHICLE WAS TRAVELING ABOUT 50 MPH ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329788June 19, 2020
VISIBILITY/WIPER
WE HAVE NOW HAD TO REPLACE OR REPAIR SIGNIFICANT CRACKS FROM SEEMINGLY SMALL ROCKS HITTING THE WINDSHIELD. THEY NEVER POCK THE WINDSHIELD BUT RATHER CAUSE LONG CRACKS TO APPEAR THAT CAN OBSCURE VISION OR THE VISUAL AID CAMERAS PROVIDED WITH THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329289June 17, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY WIFE WAS DRIVING ON THE FREEWAY GOING 45MPH IN A STRAIGHT LINE WHEN THE VEHICLE SUDDENLY LOST ALL POWER AND TURNED OFF. AS A RESULT MY WIFE WAS REAR ENDED BUT SUFFERED NO MAJOR PHYSICAL INJURY. WE BROUGHT THE CAR TO THE MANUFACTURER AND THEY INSPECTED IT. HOWEVER, THEY WERE NOT ABLE TO FIND ANY PROBLEMS WITH THE VEHICLE. A FEW MONTHS AFTER THE ACCIDENT, THERE WAS A RECALL FOR THIS VEHICLE MAKE AND MODEL FOR SUDDEN LOSS OF POWER BUT MY VIN IS NOT INCLUDED IN THE RECALL. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11329362June 17, 2020
VISIBILITY/WIPER
SMALL PEBBLE FROM ROADWAY (TRAVELING ABOUT 30 MPH) CAUSED SIGNIFICANT CRACK TO PROPAGATE ACROSS WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329157June 16, 2020
VISIBILITY/WIPER
THE WINDSHIELD CONTINUOUSLY ACCUMULATES SMALL CHIPS IN THE ROAD-FACING SURFACE OF THE GLASS. SOME CHIPS FROM LARGE ROCKS ARE TO BE EXPECTED, BUT THERE ARE FAR, FAR MORE SMALL CHIPS THAN CAN BE ACCOUNTED FOR BY LARGE ROCKS HITTING THE GLASS. THESE CHIPS APPEAR TO OCCUR WHEN SOMETHING AS SMALL AS GRIT FROM ROAD SANDING (DURING SNOW) HITS THE WINDSHIELD. THIS CAUSES A SAFETY ISSUE BECAUSE THE VEHICLE IS EQUIPPED WITH EYESIGHT TECHNOLOGY. WHEN SUNLIGHT OR HEADLIGHTS CATCH THESE CHIPS AT CERTAIN ANGLES, LIGHT IS REFLECTED TOWARDS THE EYESIGHT CAMERAS. THIS CAUSES THE EYESIGHT SYSTEM TO SUDDENLY ALERT THAT AN OBJECT MAY BE IN FRONT OF THE VEHICLE. ON AT LEAST ONE OCCASION, THIS LIGHT REFLECTION OCCURRED FOR A LONG ENOUGH DURATION THAT THE CAR APPLIED THE BRAKES IN AN EFFORT TO STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328952June 15, 2020
VISIBILITY/WIPER
THE WINDSHIELD CRACKED FROM THE BOTTOM UP, TWICE WITHIN 9 MONTHS. I BOUGHT THE VEHICLE BRAND NEW. THE FIRST TIME, THE DEALER WAS NICE ENOUGH TO REPLACE IT FOR FREE. THE SECOND WINDSHIELD HAS ONLY BEEN INSTALLED FOR ABOUT 4 MONTHS. PICTURE ATTACHED IS THE SECOND CRACK. FIRST CRACK STARTED ON THE PASSENGER SIDE SEEMINGLY OUT OF NOWHERE. IT WAS PARKED IN A GARAGE AND I CAME OUT AFTER WORK TO A CRACK 4-6 INCHES LONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329045June 15, 2020
VISIBILITY/WIPER
SUSTAINED VERY SMALL STONE CHIP BELOW PASSENGER SIDE OF WINDSHIELD. THIS OCCURRED WHILE DRIVING AND ALSO SPREAD FURTHER WHILE DRIVING TO ABOUT 50% OF THE WAY UP THE PASSENGER SIDE OF THE WINDSHIELD. I HAVE ALSO EXPERIENCED MORE STONE CHIPS AND CRACKS AS A RESULT OF THIS WINDSHIELD SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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