Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11354440September 11, 2020
POWER TRAIN
2016 SUBARU CROSSTREK, KEY BECOMES STUCK IN IGNITION. MUST MOVE SHIFT LEVER OUT OF AND INTO P(ARK) POSITION SEVERAL TIMES BEFORE KEY CAN BE TURNED TO THE PROPER POSITION TO REMOVE IT. COMMONLY HAPPENS WHEN PARKING VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354267September 10, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKED NEEDING REPLACEMENT AFTER NO NOTICABLE ROCK HITTING IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353390September 6, 2020
ELECTRICAL SYSTEM
WHEN THE CAR IS PUT IN PARK THE KEYS AUTOMATICALLY LOCK IN THE IGNITION AND CANNOT BE REMOVED. WHEN SEARCHING THE INTERNET FOR THIS ISSUE IT CAME UP NUMEROUS AMOUNTS OF TIMES. SOMEONE FOUND OUT THE ISSUE THAT SUBARU INSTALLED FAULTY CONNECTORS NEAR THE SHIFTER. THAT IS SUPPOSED TO SEND A SIGNAL TO THE STEERING WHEEL IN ORDER TO RELEASE THE KEYS FROM THE IGNITION. HOWEVER THAT SIGNAL IS NOT ALWAYS SENT BECAUSE THE ELECTRICAL COMPONENTS DO NOT CONNECT WHEN IT IS PUT INTO PARK. DRIVER'S ONLY HAVE A TEMPORARY SOLUTION OF SHIFTING IT INTO DRIVE THEN BACK INTO PARK MULTIPLE TIMES WHILE TRYING TO PULL THE KEYS OUT. MY CAR IS CURRENTLY OUT OF WARRANTY DUE TO MILEAGE HOWEVER IT IS ONLY 4 YEARS OLD AND SHOULD BE REPLACED BY A RECALL, SINCE THIS IS A SAFETY ISSUE AS KEYS MAY BE LOCKED IN THE VEHICLE IN ORDER FOR THE AUTOMOBILE TO BE STOLEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353189September 4, 2020
STEERING
POWER STEERING FAILS WHEN FIRST STARTING VEHICLE.HAS HAPPENED ON MANY OCCASIONS.LOSS IOF POWER STEERING LASTS FROM A FEW SECONDS TO 10 TO 15 SECONDS,RESOLVES BY ITSELF.HEARD ON SEVERAL OCCASIONS FROM DEALER THAT THEY CAN NOT REPRODUCE PROBLEM. FEEL IT IS A SERIOUS PROBLEM MAY LEAD TO LOW SPEED ACCIDENT.STEERING WARNING LIGHT DOES COME ON.DOES GENERATE ERROR CODES PER DEALER.DEALER(JOHNSON SUBARU DUBOIS PA 15801) HAS ATTEMPTED REPAIR X 5 W/O RESOLUTION.STATE THEY HAVE REPLACED ELECTRONIC CONTROL MODULE,REPLACED THAT WITH A NEW AND IMPROVED ECM AND STATE THEY HAVE REPLACED THE POWER STEERING RACK.EPISODES OF LOSS OF STEERING CONTINUE. HAVE CONTACTED SUBARU OF AMERICA ADVISING THEM OF PROBLEM.THEY SUGGEST RETURNING VEHICLE TO DEALER EVEN THOUGH THE PROBLEM HAS NOT BEEN CORRECTED IN THE PREVIOUS 5 VISITS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352433September 1, 2020
UNKNOWN OR OTHER
I WAS DRIVING ON HIGHWAY 65 MPH BUT DID NOT SEE ANYTHING HIT WINDSHIELD. SMALL CRACK TO START.. SMALL SPIDER WEB CRACK GREW INTO A UN-REPAIRABLE 6-8 INCHES IN 4 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352212August 31, 2020
LANE DEPARTURE: BLIND SPOT DETECTION
TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE BLIND SPOT DETECTOR WARNING LIGHT WAS ILLUMINATED. THE SIDE VIEW MIRRORS BLIND SPOT FUNCTION WAS INOPERABLE. ADDITIONALLY, THE BLIND SPOT BUTTON WAS DEPRESSED HOWEVER, FAILED TO RESPOND. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 26,322.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352087August 30, 2020
ELECTRICAL SYSTEM
THE CAR WAS PURCHASED IN NOVEMBER, AND THE BATTERY FAILED IN APRIL AFTER MULTIPLE DEAD BATTERIES AND JUMP STARTS. THE BATTERY WAS REPLACED AS 'DEFECTIVE.' THE CAR WAS JUMPED AGAIN FOR A DEAD BATTERY IN JUNE. THE BATTERY DIED AGAIN IN JULY, AND THE TECH SAID THAT THE REASON WAS THAT THE CAR HAD TO BE DRIVEN EVERY 5 DAYS OR THE BATTERY WOULD BE DEAD. IN AUGUST, THE CAR WAS TAKEN IN AND AGAIN THE DIAGNOSIS WAS A DEFECTIVE BATTERY, AND IT WAS REPLACED, THOUGH THEY ALSO SAID THAT THE CAR NEEDED TO BE STARTED AND DRIVEN ONCE A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351762August 28, 2020
VISIBILITY/WIPER
WINDSHIELD EASILY SUSCEPTIBLE TO ROCK CHIPS COMPARED TO PREVIOUS MODEL CROSSTREK (2014) DRIVING THE SAME ROADS. HAVE RECEIVED 2 ROCK CHIPS IN WINDSHIELD LESS THAN 1 MONTH APART FROM ANOTHER WHILE DRIVING ON SUBURBAN ROADS WHERE SPEED LIMIT IS 55MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351511August 27, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKED FROM DASH AREA ABOUT 12'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351520August 27, 2020
FUEL/PROPULSION SYSTEM
CAR HAS HESITATED AND STUMBLED SINCE NEW. VERY LOW POWER. TAKEN TO TWO DIFFERENT DEALERSHIPS TO CORRECT PROBLEM. RECALL FOR IGNITION DOWN. PROBLEM PERSISTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350991August 24, 2020
UNKNOWN OR OTHER
IN JUNE OF 2020, MY BRAND NEW 2019 SUBARU CROSSTREK CAUGHT FIRE WHILE DRIVING ON THE HIGHWAY. THE MORNING OF THE FIRE, IT WAS CONFIRMED VIA THE APP THAT ALL CAR SYSTEMS WERE IN CHECK AND NO MAINTENANCE WAS REQUIRED. WHILE DRIVING ABOUT 65MPH, WE COULD NO LONGER ACCELERATE. WHILE PULLING OVER, THE DASHBOARD LIT UP WITH ICONS. WE THEN NOTICED SMOKE, THEN FIRE. THIS WAS ABOUT WITHIN A MINUTE AND A HALF TIMES. THE CAR REMAINS BURNT ON THE LOT UNTOUCHED AND SUBARU HAS YET TO DO ANYTHING ABOUT IT 3 MONTHS LATER. IF THERE IS A RECALL, IT WAS VERY UNSAFE FOR SUBARU CROSSTREK DRIVERS TO BE ON THE ROAD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11350462August 20, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKED FOR NO REASON, CREATING A LONG CRACK HALFWAY DOWN MY WINDSHIELD. VEHICLE WAS STATIONARY, PARKED ON SIDE STREET. MILEAGE WAS AROUND 9,000 MILES. 2019 SUBARU CROSSTREK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350470August 20, 2020
UNKNOWN OR OTHER
THE IGNITION SWITCH AT TIMES DOES NOT FULLY RETURN TO THE REMOVE POSITION AND THE IGNITION KEY CANNOT BE REMOVED. INVESTIGATION ON SOCIAL MEDIA INDICATES A PROBLEM WITH MANY SUBARU MODELS WHERE THIS "CAPTURE" OF THE IGNITION KEY OCCURS. A DRIVER FORCED TO LEAVE THE VEHICLE WITH THE KEY INSIDE REPRESENTS A SAFETY HAZARD AS A CHILD COULD USE THE CAPTURED KEY TO START THE VEHICLE AND SHIFT INTO A GEAR TO MOVE THE VEHICLE. THIS PROBLEM SEEMS TO BE CAUSED BY A DEFECTIVE "P"ARK RANGE SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350219August 19, 2020
UNKNOWN OR OTHER
KEY STUCK IN IGNITION SWITCH WHILE IN PARK AND DOES NOT WANT TO COME OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350245August 19, 2020
STRUCTURE:BODY
THE PAK PAINT CODE CHIPS ALL OVER THE VEHICLE. I HAD TO FIGHT WITH SUBARU TO HAVE THE VEHICLE REPAINTED AND THIS IS A KNOWN COMMON ISSUE. WITHIN 2 DAYS OF PURCHASING THE VEHICLE, THE PAINT STARTED CHIPPING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350341August 19, 2020
UNKNOWN OR OTHER
RE: BATTERY NOT FULLY CHARGING IT WAS BROUGHT TO OUR ATTENTION THAT OUR BATTERY IS NOT FULLY CHARGING AGAIN (CERTIFIED AUTO MECHANIC). WE HAVE A 3+ YEAR OLD, NEWISH SUBARU CROSSTREK WITH CONSISTENT BATTERY DRAINING PROBLEMS. THE FIRST BATTERY DRAINED ON US IN DEC 2019, THUS THE 2ND BATTERY WAS INSTALLED BY SUBARU ON 12/12/2019. I BELIEVED THIS IS AN ALTERNATOR PROBLEM THAT IS CREATING PROBLEMS ON MY BATTERY AND TUCSON SUBARU STATED THAT I HAVE TO PAY (POSSIBLY) FOR ALTERNATOR IF THIS IS THE ISSUE. WELL, THEY SHOULD HAVE CHECKED THE ALTERNATOR BEFORE AND I UNDERSTAND THAT THIS BATTERY DRAINING IS A COMMON PROBLEM FOR SUBARU CROSSTREK. I HAVE OWNED NEW MAZDA AND TOYOTAS BEFORE, I NEVER HAD THIS KIND OF PROBLEM, PARTICULARLY ON NEW CAR AND BATTERY. HAVING THIS REPEATED PROBLEM IS NOT JUST A BATTERY ISSUE, IT IS AN ENGINE OR ALTERNATOR ISSUE AND SUBARU CROSSTREK THUS FAR HAS FAILED ON ME. I JUST NEED SUBARU TO FIX THIS CHRONIC PROBLEM AND DOING MY RESEARCH, OTHER SUBARU CROSSTREK OWNERS HAVE OR HAD THE SAME ISSUE WITH BATTERIES DRAINING TOO FAST INCLUDING ALTERNATOR PROBLEM. AND SUBARU SHOULD FIX THIS PROBLEM FOR FREE TO THEIR CUSTOMERS. I LOVE JAPANESE CARS AND I BELIEVE IN SUBARU AND I'M HOPING THAT THEY STILL HAVE THAT INTEGRITY, BUT THEY HAVE TO ACT ON THIS ACTION AND SHOW THEIR LOYALTY TO THEIR CUSTOMERS AND CORRECT THIS PROBLEM WITHOUT CHARGING US CREATED BY THEIR OWN TECHNICAL OR MECHANICAL PROBLEMS IN THE FIRST PLACE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349889August 17, 2020
VISIBILITY/WIPER
NOTICED WINDSHIELD WAS CRACKED STARTING WHERE THE DEFROSTER LINES ARE. DEFROSTER WAS NOT BEING USED THAT DAY THOUGH AS IT WAS 100 DEGREES THAT DAY. DON'T RECALL IT HAPPENING WHILE I WAS DRIVING. NOTICED IT AFTER I GOT IN THE CAR TO DRIVE HOME FROM WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349332August 14, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKED WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348904August 12, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY BATTERY KEEP DRAINING ALL THE TIME SINCE I BOUGHT THE CAR I HAVE CHANGED 3 OF THEM. TWO OF THE BATTERY WERE STILL OKAY BUT I STILL CHANGED THEM. ALSO, ALL THE WARNING LIGHTS ON THE DASHBOARD KEEP ON AND OFF WITHOUT THE CHECK ENGINE LIGHT. I BROUGHT THE CAR TO THE DEALER AND THEY FIXED THE BRAKE SWITCH RECALL AND I ALSO MENTION THE PROBLEM TO THEM BUT THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. FEW DAYS LATER, I BROUGHT THE CAR BACK TO THE DEALER BECAUSE THE WARNING LIGHTS WERE ON AND OFF ON THE DASHBOARD. THEY DIAGNOSED THE CAR AND SAID THE CAR NEED TO REPLACE THE VALVE BODY TRANSMISSION WHICH I DOUBT THAT MY CAR HAS PROBLEM WITH THE TRANSMISSION. I ALSO HAVE DONE SOME RESEARCH AND A LOT OF PEOPLE WHO OWN THE SUBARU HAVE THAT SAME ISSUE. I PERSONALLY USED TO OWN THE SUBARU BRZ AND THAT CAR ALSO HAS THE PROBLEM WITH THE BATTERY AND THE DEALER JUST REPLACED IT FOR ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11348539August 11, 2020
VISIBILITY/WIPER
A SMALL CRACK IN THE LOWER DRIVERS SIDE WINDSHIELD APPEARED WITH NO KNOWN REASON. IT HAS NOW SPREAD LARGER. ONLY 2 DRIVERS AND BOTH DENY EVER HEARING A ROCK OR REASON FOR THE WINDSHIELD TO CRACK. THE CAR WAS PARKED IN GARAGE WITH NO KNOWN CRACK AND THE NEXT MORNING A CRACK APPEARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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