RIVIAN R1T Complaints

121 consumer complaints on file.

#11572668February 18, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When towing a trailer with my Rivian R1T on interstate 75 I set my cruise control while going with the speed of traffic at approximately 60 mph. Instead of cruise control setting at the speed I was traveling, it instead sets at the posted speed limit. In most conditions, this wouldn't create a hazard as adaptive cruise control would keep the vehicle from accelerating more than the speed the vehicle directly in front of me is going. But when towing a trailer, the R1T disables the adaptive part of cruise control as well as emergency braking. Setting cruise control in this circumstance nearly cased me to rear end the car in front of my as I wasn't expecting the cruise control to set at nearly 10 mph faster than I was traveling when I set it. To be clear. This is not "resuming" a previous cruise control speed I had been set to, this sets at the posted speed limit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567244January 23, 2024
POWER TRAIN
Was driving on the highway in the left lane at roughly 80 mph and suddenly lost regenerative braking and almost got into an accident not realizing I had to use my physical brakes to slow down. Truck entered turtle mode and was able to make it safely over and back home. Problem got worse with rattling coming from the front compartment. Front half shaft was discovered to be detached and this will be the third this half shaft has been repaired. Video of the loose half shaft is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562517December 29, 2023
AIR BAGS
Front Passenger airbag sensor does not recognize when a passenger is sitting in the seat. Airbag sensor turns off and on while driving depending on how passenger sits. If passenger shifts slightly forward the airbag sensor no longer detects them. I have never seen an issue like this in any other vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562140December 27, 2023
AIR BAGS
The front passenger airbag sensor goes on and off when my passenger sits in the front seat. My passenger is 133 pounds and sometimes it triggers the "disabled" airbag icon and sometimes it doens't. It's very inconsistent and I fear that if it is in the disabled position at the time of an accident the airbags will not deploy. The vehicle has not been inspected by a licensed professional, manufacturer or police.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562124December 27, 2023
AIR BAGS
Hello, I have a concern about the passenger side airbag in my 2023 Rivian R1T pickup truck. My wife is very small (weighs about 110 lbs., 5'2" tall). I've noticed on several occasions that when she's sitting in the passenger seat the airbag sensor will turn off because it's not detecting her sitting there. This happens more often if she crosses her legs or reclines the seat too much. As if she's not putting enough weight directly on the seat airbag sensor. I understand this is a common complaint and have seen many threads about it in the online forums and on Reddit. I spoke with the Rivian Service Center in Gaithersburg, MD, on Nov. 1 and was told it is "within spec". However it is my opinion that they should look into the weight threshold on the seat and ensure that it stays on when people are sitting there. Perhaps by tying it into the seatbelt buckle sensor? I am entering this complaint in hopes of drawing more attention to the issue so that Rivian might look into it. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561699December 24, 2023
AIR BAGS
The Rivian R1T's passenger airbag does not engage if you weigh less than a certain amount. I am 5'2" and 120 pounds, and the airbag is "off" if I sit in the passenger seat. Some Rivian dealers say it is set at 135 pounds; one dealer said it is set at 150 pounds. When we complain to Rivian, they say the car is "functioning as designed," but will not tell us what those design parameters are. I cannot ride in my own car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561452December 22, 2023
AIR BAGS, SEATS
When there's a passenger sitting in the passenger seat, the car consistently fails to detect the passenger and the "AIRBAGS OFF" indicator remains on. I've brought the car in for service and Rivian says it's acting in normal parameters.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560415December 16, 2023
AIR BAGS, SEATS
I've witnessed on multiple occasions where the 'Passenger Air Bag Off' warning comes on while my 120-125lb husband is sitting in the seat. If he shifts his seating position it comes back on, but it doesn't seem appropriate that the air bag would disable mid-drive while his seat belt had been buckled and door closed the entire time. If it detected him at the start of the drive, it should remain on for the duration of the drive. I reported this in a service ticket to the manufacturer, but was told it is working as designed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560397December 16, 2023
AIR BAGS
Front passenger airbag sometimes fails to activate when my friend, weighing 120 pounds, is sitting in the front passenger seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559435December 11, 2023
EXTERIOR LIGHTING
There is no defrost mechanism for the headlights. Because they are LED lamps and cool to the tuch, they are prone to snow buildup and greatly reduced visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555060November 14, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
Rivian issued an OTA update, 2023.42.0, that rendered all but the most basic functions disabled. There is no center screen. No ability to control defrost or climate in the vehicle. All advanced safety features, other than blind spot warnings, appear disabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555052November 14, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
What component or system failed or malfunctioned, and is it available for inspection upon request? MANY components of the vehicle that run on software are completely unuseable. This includes ALL sensors, safety features, ADAS, ability to adjust suspension, regen braking, HVAC, Audio, etc. How was your safety or the safety of others put at risk? I do not know what is working and what is not working. Zero sensors are working. Are the regen brakes working? I do not know. Are my turn signals working or headlights on? I have no way of telling. Not having the ability to adjust suspension, drive mode, etc. is also concerning. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, confirmed by Rivian support and confirmed that it is VERY widespread. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. Happened after a failed OTA software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553369November 3, 2023
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
High Voltage battery failed twice. At highway speeds and during failure vehicle resorts to turtle mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552772October 31, 2023
AIR BAGS, SEATS
Front passenger seat does not always recognize that a passenger (my wife who weighs about 110 lbs) is sitting in the seat. The airbag off light will be on during various parts of a trip when my wife is clearly sitting normal in the seat with her belt buckled. I’ve brought the vehicle in twice to the manufacturer for them to fix the issue and both times they have stated that they can’t find a problem. I have video and shared with them both times. I feel uncomfortable allowing my wife to sit as a passenger knowing she isn’t being fully protected with airbags ready to deploy. Please help fix this problem. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549148October 10, 2023
AIR BAGS
The passenger airbag is not engaged for anyone under 150lbs, which includes my wife, 16 year old daughter, 14 year old son and 13 year old daughter. Seems a dangerous setting to have such a high weight threshhold for Rivian and they keep responding to owners that all is functioning normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546725September 26, 2023
SERVICE BRAKES, WHEELS
On 9/23/23 at approximately 4:10pm, my Rivian R1T suffered a catastrophic failure of the left rear brake. After exiting the freeway, I was slowing for a traffic signal primarily using the regenerative brake feature. I applied light pressure to the brake pedal which initiated a left rear brake failure. I attempted to move the truck out of the traffic lane. The left rear wheel was locked and would not roll. Upon removing the aero cover from the wheel, I observed the brake caliper in an abnormal position. The wheel had a sizeable hole in the middle of it. I surmised that the brake caliper shifted position during braking and damaged the wheel. The vehicle was towed to the Rivian Service Center in Phoenix, Az. A representative at the Service Center has told me that the wheel would not roll because the brake caliper shifted into the center of the wheel preventing it from turning. They have withheld further information about the root cause until they can investigate further. Had this event occurred at higher speeds, I have no doubt it would have caused a loss of control of the vehicle when the wheel locked or perhaps as a result of an inability to slow the vehicle. Rivian is still investigating the root cause of the brake failure. The only warnings received occurred after the event. I was presented with a Parking Brake Service Needed warning, and an indicator that no drive modes could be selected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546155September 23, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Loses sight of vehicle ahead and will accelerate to set speed ignoring vehicle in front when in bends. It only seems to track vehicles in a straight line of sight ahead and not accommodate for steering. It’s most obvious on curves in highways and can easily be reproduced on cloverleaf on ramps or off ramps or even at low speeds when going around an obstacle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546153September 23, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ACC phantom brakes on highways causing dangerous situations with vehicles following behind and also causing driver panic events particularly when phantom braking occurs most commonly on bends of highways or on single lane highways where it reacts to oncoming traffic. The most common way phantom braking triggers is while traveling on single lane highways with shoulders where there are objects on the side of the highway (either parked cars, trailers, or large structures) particularly when coming around a curve or bend (most unreliable on mountain highways). It will quickly react and cause the Rivian to rapidly brake/decelerate. When occuring on highways with bends it can cause unexpected reactions from cars following behind not expecting sudden braking of the vehicle ahead mid bend. The best way to mitigate is to apply pressure to the accelerator pedal to override the braking. It has happened numerous times since our ownership started 2 months ago. It’s received 3 over the air updates in that time and it continues to have phantom braking with update 2023.34.0.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545749September 21, 2023
AIR BAGS
The passenger airbag sensor is malfunctioning. When a passenger weighing 115 pounds is seated in the front passenger seat with the seatbelt connected, the vehicle disables the airbag. This has been documented with pictures and video multiple times to Rivian. They had the vehicle at their service center recently and informed me that the sensor was working properly. I implored them to road test it with an passenger of similar weight. I did not receive confirmation if they road tested the vehicle and it was returned to me with the same problem. I have since spoken with a manager by the name of Luis Nieves who promised to look into the issue. I have repeatedly tried to contact Mr. Nieves to no avail. Calls and messages to the service center have also not been responded to. I am driving a vehicle that is unsafe for passengers, and based on the forums I read, I don't think that I'm alone with this issue. You are welcome to inspect my vehicle, and I can provide pictures and video examples. This puts my passenger (weighing 115lbs) at risk every time we drive the vehicle. The dealer told me that they could not replicate the problem. I have no reason to believe that they road tested it as suggested.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543893September 11, 2023
SUSPENSION
Was driving through an intersection in traffic when I heard a loud explosion/metal-on-metal sound from the front drivers side of the vehicle. Instantly received two warnings in the IP; one for "Performance Limited" and the other for "Service Suspension Soon". The IP also stated speed was limited to 80MPH. I didn't notice any difference in driving but decided to pull over and check. Upon checking I identified a hydraulic suspension line completely disconnected and leaking hydraulic fluid in the front driver side wheel well. The wheel well also appeared to be covered in hydraulic fluid. Over the next 10-15 minutes the suspension became uneven/lopsided and the passenger side wheels were touching the wheel well. I called Rivian service and they said it was not safe to drive and had it towed to the Rivian service center. Rivian service is backlogged and will not be able to inspect and assess the damage until 9/21. Ultimately, I don't think the warnings accurately conveyed the severity of the issue and don't understand why the vehicle would let you drive up to 80mph when rivian service said it was not safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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