RIVIAN R1T Complaints

121 consumer complaints on file.

#11728744April 2, 2026
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
The contact owns a 2025 Rivian R1T. The contact stated that while driving approximately 50 MPH on a local road, the driver’s side charging port door detached from the vehicle. No warning light was illuminated. The vehicle was taken to a local service center but was not repaired. The manufacturer was notified of the failure. The failure mileage was 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728566April 1, 2026
SEAT BELTS, SUSPENSION, UNKNOWN OR OTHER
2022 Rivian R1T, VIN [XXX] . On March 14, 2026, my service appointment at El Segundo Rivian service center [XXX] ) was deleted from the Rivian app along with all service requests and a timestamped customer message thread documenting my visit that day. Deleted items included active recall remedies FSAM-1795 (seat belt retractor bolts improperly torqued, NHTSA notification mailed ~March 9, 2026) and FSAM-1794 / NHTSA 26V003 (rear toe link improper reassembly, risk of joint separation while driving, notification mailed ~February 24, 2026), plus tire rotation, windshield replacement, and suspension repair. Both recalls were issued within 3 weeks of the deletion. This was the third of three consecutive failed appointments — all failed because El Segundo could not provide a promised loaner vehicle (January 21, February 10, March 14, 2026). The only surviving record [XXX] ) was altered by Rivian Service — they inserted the statement that ride height appears to be as expected and does not show variance before any inspection, directly contradicting my written report and a video I submitted through the Rivian app on January 2, 2026 at 9:34am documenting the defect. Rivian also added an all-caps requirement to replicate the issue on a test drive prior to intake despite existing written and video documentation. Rivian has a federal obligation to complete FSAM-1795 and FSAM-1794. Neither has been reinstated as of April 1, 2026. Formal complaint delivered to Rivian CEO via USPS Certified Mail March 18, 2026. Only response was a generic form letter (Inquiry #xxx) stating matter appears resolved. See also separately filed NHTSA complaint re suspension defect, same VIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728560April 1, 2026
SUSPENSION, STEERING, WHEELS
2022 Rivian R1T, VIN [XXX] . Recurring suspension defects since delivery June 2022, documented across 18 service visits over 3.5 years. Rivian performed multiple repairs including Gen 2 suspension component replacement. This defect has never been permanently resolved. On July 11, 2025, El Segundo service center [XXX] ) repaired the front end lowering in standard parking mode — causing the vehicle to sit unlevel and knock the tires out of alignment when driving off. They repaired the suspension and corrected the alignment. In August 2025 a related defect appeared: when exiting camp leveling mode, the vehicle does not return to drive height. Instead it behaves as though still entering camp mode, forcing a slow drive-away during which the vehicle behaves erratically, knocking tires out of alignment — the same mechanism as the July parking mode issue. I reported this to Rivian in fall 2025. Despite scheduling three appointments — January 21, February 10, and March 14, 2026 — El Segundo failed to complete service all three times due to inability to provide a promised loaner vehicle. Suspension unserviced since July 11, 2025 — 9 months. On March 31, 2026 I filmed the front end lowering in parking mode recurring — same defect supposedly repaired July 2025. Vehicle self-leveled when I manually raised the suspension, but recurrence after a Rivian repair attempt is a safety concern. Video dated March 31, 2026 available. Service appointment also deleted from Rivian app March 14, 2026 including active recall remedies FSAM-1795 and FSAM-1794 — addressed in separately filed NHTSA complaint. Surviving record altered by Rivian Service to state ride height appears normal before any inspection, contradicting my report and app video submitted January 2, 2026 at 9:34am. Formal complaint delivered to Rivian CEO via USPS Certified Mail March 18, 2026. No substantive response as of April 1, 2026. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728138March 30, 2026
SUSPENSION
Incident Overview: In late February 2026, at approximately 114,000 miles, this 2022 Rivian R1T suffered a comprehensive failure of its kinetic (hydraulic) suspension system. The failure occurred during normal on-road operation at approximately 60 mph in temperate (60°F) conditions. The vehicle has no history of off-road use or heavy hauling. Safety Risk & Critical Failure Mode: The suspension is a safety-critical system essential for vehicle stability, emergency braking, and predictable handling. A loss of hydraulic integrity in this system directly compromises the vehicle’s ability to maintain ride height and damping control. High-Speed Exposure: The initial failure manifested while traveling at 60 mph. Although a warning lamp was triggered, the vehicle’s functional safety logic failed to initiate a "limp mode" or restricted speed state. This allowed the 7,000lb vehicle to continue at highway speeds with a compromised high-pressure hydraulic circuit, posing an unreasonable risk of loss of control. Lack of System Redundancy: A localized hydraulic leak resulted in a cascading collapse of the entire architecture. Per the $10,662 service estimate, the repair requires replacing the front and rear dampers, hydraulic pump, manifold, and all fluid lines. This suggests a design-level vulnerability where a single-point failure in the hydraulic circuit necessitates a total system overhaul, indicating a lack of modularity or redundancy. Safety Protocol Gap: After diagnosing the leak, the authorized service center deferred to my personal judgment regarding operational safety. This forced an untrained consumer to make a critical safety determination on a high-pressure system while the vehicle remained capable of full highway speeds. Technical Confirmation: An authorized Rivian service center confirmed the failure on March 3, 2026, and determined a full system-wide replacement is required. All components are available for inspection. No prior warnings or symptoms were presen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727425March 27, 2026
POWER TRAIN, SUSPENSION
The half shaft axel on My Rivian R1T broke in under 6000K miles. Rivian tried hard to deny it, but did finally concede and fix it. But upon return there is still something wrong with the drive train.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726980March 25, 2026
SUSPENSION, STEERING
The vehicle experienced a failure of the air suspension system, initially presenting with warnings indicating the vehicle was raising and advising not to drive to avoid damage. Shortly thereafter, the vehicle became visibly uneven, tilting approximately 2–3 inches to the driver side. I took the vehicle to Rivian service, where they confirmed the air suspension had failed. The repair was not covered under warranty, so I initially declined service while attempting to escalate the issue. During this time, the condition worsened significantly, with the vehicle continuing to tilt and the suspension actively lowering while driving. On multiple occasions, the vehicle became unstable and began bouncing uncontrollably, making it difficult to steer and maintain control, creating a serious safety risk and potential for collision. The issue was ongoing and reproducible. I ultimately proceeded with the repair and had the suspension system replaced; however, following the repair, the vehicle is now tilting in the opposite direction (passenger side), indicating a continued or recurring failure. The vehicle is available for inspection, and a follow-up service appointment is scheduled. The cause appears to be a failure of the air suspension system and/or improper repair, though the exact root cause is unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721867March 3, 2026
FUEL/PROPULSION SYSTEM
While traveling at highway speed on Interstate 95, the vehicle experienced a complete and sudden loss of propulsion. The vehicle would not respond to the Vehicle Restart function. The driver was able to safely pull to the shoulder from the right lane. The vehicle was towed to a Rivian service center, where technicians identified a low-voltage event matching a known Rivian engineering investigation. Rivian confirmed no current repair exists and that engineering is actively working on software improvements. The vehicle was returned unrepaired after 13 days. Rivian also replaced the 12V battery under warranty at a prior service visit in July 2025 for a related electrical system defect. Two field service actions (FSAM-1507, FSAM-1794) have also been performed on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720146February 24, 2026
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
No changes to the car happened before the airbag system went out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716708February 9, 2026
SUSPENSION, STEERING
My vehicle is subject to an active safety recall involving a rear toe bolt that Rivian has identified as potentially shearing and causing loss of vehicle control and a crash. I am located in Ketchikan, Alaska. Rivian does not offer mobile or field service for this recall and requires the vehicle to be transported to either Anchorage or Seattle for repair. Transport to Anchorage is not possible, and while transport to Seattle is possible, there is no viable or predictable way to return the vehicle to my location, potentially leaving me without my primary vehicle for several months. Rivian has stated they will not cover transport and has not provided a feasible alternative. This leaves me without reasonable access to a safety recall remedy and effectively requires me to either operate a vehicle with a known safety defect or surrender it indefinitely. I am reporting this as a lack of reasonable access to a safety recall repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716453February 7, 2026
EXTERIOR LIGHTING, UNKNOWN OR OTHER
While scheduling service for NHTSA recall No. 25V-387/FSAM-1693 (Front Turn Signal Lamps malfunction that leads to no fulfillment of FMVSS 108 requirements) I was refused correction of the recall by the Rivian Miami Service Center rep (Service Advisor Joel). I was informed that Rivian has informed the Service Advisors that this recall will only be performed on already malfunctioning lamps or in cold weather areas (car is in Miami). However, none of this is defined in the recall notice sent, nor in the Rivian and NHTSA recall database. Requested written confirmation by Rivian of this directive to both the Service Advisor and Service Representative but neither had one. The advisor mentioned he had seen one in the past but does not recall where. Meanwhile, Rivian is refusing addressing the recall on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715815February 5, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Initially, my instrument screen on my vehicle went black and stopped working. I had to drive roughly 10 miles home without the use of my speedometer. After replacing the AXM module, the cruise control and lane-keeping functions intermittently stop working. The vehicle was at the service center on and off for 57 days before it was returned to me without a resolution. I’m told this issue is affecting 30 vehicles in the Rivian fleet; however, they don't yet have a permanent fix. I brought up my safety concerns and was assured that this issue will not affect the automatic emergency braking and other safety features, which I hope is true.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715222February 3, 2026
SUSPENSION, STEERING
The manufacturer service tech advised that the clevis mount holding the front passenger suspension in place was missing a weld to the frame (the attached work order says it was re-welded, but when asked they said the weld was missing). This resulted in creaking noises through the cab when turning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713401January 26, 2026
PARKING BRAKE, ELECTRICAL SYSTEM
The contact owns a 2026 Rivian R1T. The contact stated that upon starting the vehicle, the messages "Service Parking Brake - Vehicle Unable to Drive" and "Secure Vehicle to Keep from Rolling" were displayed. The vehicle was towed to a service center, where an unknown repair was performed; however, the failure recurred two weeks later. The contact stated that upon verifying the vehicle service history on the Mobile App, the history only listed the infotainment system service. Additionally, a Rivian technician had serviced the vehicle at the residence; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and was in the process of towing the vehicle back to the Service Ccenter. The failure mileage was approximately 4,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708829January 5, 2026
UNKNOWN OR OTHER
When it rains, or water is allowed to collect on top of the roof, water seeps in through the hinges of the driver and passenger sun visors. Depending on how much water is allowed to collect, it can trickle in or gush right inside the interior of the vehicle. Not only can it come in thru the sun visor hinges, but water also came out of my center roof console where my hazards and SOS button are at, causing me to worry about a water + electricity issue. Furthermore, the water obviously gets the carpeted floor wet. My truck is in the Van Nuys Rivian service center for the 2nd time for this issue. This is a well known issue on Rivian forums and on the Rivian subreddit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703602December 7, 2025
FUEL/PROPULSION SYSTEM, POWER TRAIN
The car while driving at normal highway speeds announced that there was a high risk of electrocution associated with driving in wet conditions. This was via a red screen in the driver display. Car is 2025 R1T with 15,000 miles on it. Anyway near the vehicle was at risk of being exposed to 400v electricity.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698427November 9, 2025
STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
the electronic door handles are malfunctioning and not opening or staying open. when they stay in and dont present, the door remains locked and cannot be opened from the outside. This is a safety hazard if an occupant cannot exit the vehicle in an emergency and the door cannot be opened from the outside. I have already had one (drivers door) replaced and now both rear passenger doors are malfunctioning. this is an intermittent problem. I believe this to be a manufacturing defect that should be covered at the cost of the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696910November 1, 2025
STEERING
Vehicles Steering wheel shakes when traveling over 20mph. Dealer has reproduced the problem multiple times but insists it’s a “design limitation”. The shaking can cause loss of control of the vehicle. Dealer refuses to investigate further. This has been occurring since day of purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696263October 29, 2025
UNKNOWN OR OTHER
My truck was recently upgraded to software version 2050.38.0. After the upgrade, I drove my truck about 3 miles in about 5 minutes. When I arrived at my destination, I exited the truck to get something out of the rear seat. The rear door was locked; this is normal. I returned to the front seat to unlock the door via the control panel, but the unlock function did not work. The button is in the center touchscreen of the truck. I check the screen on the center console. It appeared the unlock button was disabled due to the information screen from the code update. This screen was not there when I exited the truck. After I acknowledged the screen, the unlock button was working. If I were trying to unlock the doors due to an emergency, this delay would be an issue. I feel the unlock door button should always work. Disabling the button for a verification screen is a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694627October 20, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The vehicle’s Driver+ advanced driver assistance system (including Adaptive Cruise Control and Highway Assist) repeatedly failed during normal highway driving. The system would display “Driver Assistance Features Unavailable – Service Soon” and immediately disable all assisted-driving functions, even in clear weather and well-marked lanes. This occurred intermittently from approximately 1,200 miles onward and continued for over a year despite multiple repair attempts by the manufacturer’s service centers. The malfunction directly affected safe operation, as the system could disengage without warning at highway speeds, forcing sudden driver intervention. The issue was reproduced and documented by the manufacturer’s technicians during at least one service visit, which resulted in replacement of the vehicle’s driver-assistance computer. The failure continued even after that replacement. The vehicle has been inspected and serviced numerous times by the manufacturer, with diagnostics performed on the cooling system, cameras, sensors, and ADAS module. Each repair attempt either failed to duplicate or failed to permanently correct the defect. The safety risk is loss of Adaptive Cruise Control and Highway Assist functions while driving, unexpected disengagement of automated steering/braking, and lack of reliable warning timing to the driver. Warning messages appeared frequently throughout 2024–2025, beginning within the first few months of ownership. The defect remains unresolved and appears systemic rather than isolated to this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691374October 4, 2025
SUSPENSION, STEERING
I was driving about 35-40mpg when the right rear toe link snapped due to inproper torquing. I believe the bolt had backed out then snapped. When I contacted rivian they initially blamed me for it before even in before inspecting the vehicle. Once they inspected it they stated it would be covered under warranty. There was no paint on the bolt to show proper torque had been applied. Which is a standard process for rivian. I had asked them to please check the left rear toe link as well and make sure it’s all torque properly or even replace the link since they are one time use parts. They did not check it they did not paint mark any of the left side. They did paint mark the right side. The result of this link snapping out my family in great danger by sliding across the road and almost going into the mountain side. We were on the freeway while this happened I would not be writing the report. I beg you to please look into this matter. I no longer feel safe putting my family into the vehicle as I am scared something else was not put on correctly. They also stated in the service report that the halfshafts were not seated properly which could have caused a catastrophic accident. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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