Ram 3500 Complaints (2014)

202 consumer complaints on file.

#10884977July 15, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE FRONT SUSPENSION FRAME BRACKET FAILED. WHILE DRIVING 60 MPH, THE VEHICLE SHOOK UNCONTROLLABLY. THE CONTACT WAS ABLE TO MOVE THE VEHICLE OVER TO THE SHOULDER OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT SUSPENSION FRAME BRACKET FRACTURED DUE TO SEVERE CORROSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884765July 14, 2016
ELECTRICAL SYSTEM
BLOWER MOTOR RESISTOR FAILED CAUSING BLOWER MOTOR TO BURN AND THUS BURNING BACK TO THE WIRING HARNESS. SMOKE BEGAN COMING OUT FROM BEHIND THE HEATER AND RADIO KNOBS. AIR CONDITIONER WAS ON, BUT WHEN TURNED OFF IT CONTINUED TO BLOW. RADIO AND AIR/HEATER PANEL BECAME HOT TO TOUCH. INSTRUMENT CLUSTER LIGHTS BEGAN FLASHING. INCINDENT HAPPENED ONLY A FEW BLOCKS AWAY FROM DEALERSHIP. VEHICLE WAS DRIVEN TO DEALER AND TURNED OFF. BATTERY WAS DISCONNECTED AND FIRE SELF-EXTINGUISHED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10884800July 14, 2016
SUSPENSION
PASSENGER FRONT TIRE WEARS ON THE OUTSIDE. PROBLEM WAS FIRST OBSERVED WITH LESS THAN 6,000 MILES. DEALERSHIP IN FAIRBANKS, AK CONTINUED TO POINT OUT THAT TIRES NEEDED TO BE ROTATED MORE OFTEN. TIRES WERE REGULARLY ROTATED. DEALERSHIP AND INDEPENDENT SHOP STATED THAT VEHICLE WAS IN ALIGNMENT AND DID NOT NEED WORK. ORIGINAL TIRES WERE REPLACED WITH HIGH QUALITY TIRES 16,000 MILES AGO. TIRES HAVE BEEN ROTATED TWICE SINCE THEN AND THERE IS SIGNIFICANT WEAR ON THE TIRES THAT HAVE BEEN IN THAT POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882032July 1, 2016
EXTERIOR LIGHTING
MAY 24, 2016, I WAS STOPPED FOR A ROADSIDE DOT INSPECTION. THAT INSPECTION REVEALED THAT THE BRAKE LIGHTS ON MY TRUCK WERE NOT WORKING. ALL OTHER LIGHTS WERE OPERABLE, TURN SIGNALS, PARKING LIGHTS, TAIL LIGHTS, REVERSE LIGHTS, EMERGENCY FLASHERS. HOWEVER THE BRAKE LIGHTS ON THE TRAILER I WAS TOWING WERE OPERATING PROPERLY.AS WERE ALL OTHER LIGHTS ON THE TRAILER. AFTER ATTEMPTING REPAIRS MYSELF, CHECKING FUSES, INSPECTING WIRING, REPLACED BRAKE LIGHT CONTROL SWITCH, I TOOK THE TRUCK TO A RAM DEALER FOR REPAIRS. THE TRUCK WAS TAKEN TO THE RAM DEALER MAY 31, 2016. I AM TYPING THIS ON JULY 1, 2016. THE DEALER HAS NOT BEEN ABLE TO MAKE REPAIRS AND STILL HAS THE TRUCK. THE SERVICE MANAGER SAYS IT IS THE ABS BRAKE CONTROL MODULE THAT IS THE MALFUNCTION BUT THEY STILL HAVE NOT BEEN ABLE TO AFFECT A REPAIR. THE DEALER HAS HAD THE TRUCK FOR MORE THAN A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881595June 29, 2016
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2014 RAM 3500 EQUIPPED WITH NEXEN RODIAN HT XRX5 TIRES, SIZE: LT235/80/R17 (NA). WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHOOK. THE CONTACT NOTICED THAT BOTH FRONT TIRES EXPERIENCED TREAD SEPARATION. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE TIRES WERE REPLACED. THE FAILURE RECURRED TO THE REAR PASSENGER TIRE. THE REAR PASSENGER TIRE WAS NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE MANUFACTURER STATED THAT THE TIRES WERE ENTRY LEVEL TIRES AND SHOULD NOT BE ON THE VEHICLE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 6,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874217June 14, 2016
ENGINE AND ENGINE COOLING:ENGINE:DIESEL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND ALL THE WARNING LIGHTS ON THE INSTRUMENT CLUSTER ILLUMINATED. THE DRIVER WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CONTACT WAS UNSURE ABOUT WHAT PART WAS REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. UPDATED 08/30/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872803June 6, 2016
ELECTRICAL SYSTEM, WHEELS
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE FRONT TIRES WERE WORN OUT PREMATURELY. IN ADDITION, ALL THE INTERIOR LIGHTS FLICKERED AND THE VOLUME FOR THE RADIO INCREASED AND DECREASED INDEPENDENTLY. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854977April 12, 2016
AIR BAGS, STRUCTURE:BODY
I WAS INVOLVED IN A HEAD-ON COLLISION AT 35 MPH AND THE VEHICLE THAT STRUCK ME WAS TRAVELING AT 50MPH. NONE OF THE AIRBAGS IN MY VEHICLE DEPLOYED AND THIS HAS ME VERY CONCERNED.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10852954April 1, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE THE VEHICLE WAS PARKED, IT CAUGHT ON FIRE. PRIOR TO THE FIRE, THERE WAS NO SMOKE OR ABNORMAL ODOR IN THE VEHICLE. THE FIRE DEPARTMENT WAS NOTIFIED OF THE FAILURE AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FIRE ORIGINATED FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS NOT REPAIRED. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. UPDATED 05/10/16*LJ *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10852531March 30, 2016
SUSPENSION
I RECEIVED A RECALL LETTER FOR THE FRONT SUSPENSION TRACK BAR FRAME BRACKET. I TOOK MY VEHICLE TO LAREDO DODGE FOR MAINTENANCE SERVICE ON MARCH 8, 2016 & A TOTAL OF 5 RECALLS SHOWED UP FOR THE VEHICLE. THEY WERE CONCERNED ON THE RECALL CODE (R46) AND TOLD ME THAT THE VEHICLE WAS NOT SAFE (NOT DRIVE-ABLE), IF USED; IT COULD RESULT IN AN ACCIDENT. DAYS LATER THE SERVICE MANAGER KENNETH PARKS ADVISED FOR ME TO COMMUNICATE WITH DODGE CORPORATE SINCE THEY DIDN'T KNOW WHAT TO DO WITH THE TRUCK. I HAD BEEN CALLING EVERYDAY SINCE MARCH 8, 2015 TO BOTH LAREDO DODGE & CORPORATE AND HAVE YET TO RESOLVE ANYTHING. I HAVE BEEN WITHOUT A VEHICLE EVER SINCE. THE DEALERSHIP FAILED TO PROVIDE A RENTAL. THE RECALL CODES ON THE VEHICLE ARE AS FOLLOW. (R46, R40,R36,R26,R23) AT LAREDO DODGE THEY MENTIONED THEY COULD WELD THE BROKEN PIECE AND THAT COULD RESOLVE THE PROBLEM IN THE TRACK BAR FRAME BRACKET. HOWEVER, I AM NOT SATISFIED; DUE TO THE FACT THAT I WONT HAVE A PIECE OF MIND, THINKING THAT THE WELDED AREA CAN FAIL AT ANY GIVEN TIME RESULTING IN A FATALITY SINCE I'M ALWAYS ON THE ROAD. ANOTHER OPTION THE SERVICE MANAGER MENTIONED WAS TO REPLACE THE WHOLE CHASSIS, WHICH TO ME DOESN'T MAKE ANY SENSE TO DISASSEMBLE THE WHOLE VEHICLE TO GET THE PROBLEM FIXED. DUE TO THE ABOVE MENTIONED REASONS I NO LONGER WOULD FEEL SAFE DRIVING A VEHICLE WITH SO MANY RECALLS. DUE TO THE EXTENT OF THE DAMAGE IT COULD RESULT IN ME LOOSING TOTAL CONTROL OF THE VEHICLE IF THE REPAIR WOULD FAIL & COULD COST MY LIFE AND THOSE WITHIN THE VEHICLE OR CAUSE AN ACCIDENT AND TAKE THE LIFE OF INNOCENT PEOPLE. THE DEALER HAS A CONCERN ON A LIFT KIT EXISTING ON THE VEHICLE, PAGE 3 OF 3 WHICH THEY SAY IT COULD'VE CAUSED THE DAMAGE ON THE CHASSIS, HOWEVER, HOW AM I LIABLE FOR A KIT THAT WAS ALREADY INSTALLED WHEN I PURCHASED THE VEHICLE? I BELIEVE IS NOT A RELEVANT ARGUMENT SINCE THE REC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852169March 29, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V541000 (SUSPENSION); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851840March 27, 2016
UNKNOWN OR OTHER
BALL JOINTS DRIVER SIDE FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851841March 27, 2016
UNKNOWN OR OTHER
BALL JOINT FAILURE PASSENGER SIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851842March 27, 2016
UNKNOWN OR OTHER
BALL JOINT FAILURE DRIVER SIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850553March 19, 2016
STEERING
R46 FRONT SUSPENSION TRACK BAR FRAME THAT WAS IMPROPERLY WELDED DURING THE MANUFACTURING PROCESS - WE ARE BEING TOLD BY THE DEALERSHIPS THAT NO PARTS ARE AVAILABLE TO FIX THIS AT THIS TIME. THE ISSUE WITH THIS IS THAT WE PULL A LARGE HORSE TRAILER WITH THIS TRUCK AND ARE PUTTING OUR LIVES AND THE LIVES OF OUR HORSES IN JEOPARDY EVERY DAY WE DRIVE THIS TRUCK. WE DID NOT SPEND $70,000 ON THIS VEHICLE TO HAVE IT BE A DEATH TRAP WHILE WE WAIT ON PARTS. WE HAD A 2008 THAT THE TIE ROD BROKE JUST AS I PULLED INTO THE PARKING LOT AT WORK. I WAS TOLD I WAS LUCKY THAT I WASN'T SERIOUS INJURED OR KILLED COMING DOWN THE HIGHWAY. WE WERE TOLD AT THE TIME THERE WAS NO RECALL, GUESS WHAT, THE NEXT WEEK THE RECALL CAME OUT. SO HERE WE ARE IN THE SAME ISSUE AGAIN, DIFFERENT PART, WITH NO HELP COMING FROM THE DEALERSHIPS, MOPAR ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850125March 16, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
THE FACTORY INTEGRATED TRAILER BRAKE MODULE (ITBM) ON MY 2014 RAM 3500 MEGACAB 4X4 CUMMINS DIESEL TRUCK DOES NOT SUPPLY PROPER VOLTAGE TO ACTIVATE THE ELECTRIC BRAKES ON A TOWED TRAILER. THE VOLTAGE SUPPLIED TO THE TRAILER BRAKES IS 7 VOLTS DC WITH THE GAIN SET AT MAX, CHECKED BY A TRAILER DEALER THAT DOES PA STATE INSPECTIONS, WHERE A TRAILER REQUIRES OVER 10 VOLTS DC TO PROPERLY ACTIVATE THE BRAKING SYSTEM ON THE TRAILER BEING TOWED TO SAFELY AID IN STOPPING BOTH THE TRAILER AND TOW VEHICLE. I RECENTLY HAD A NOTICE APPEAR IN THE ELECTRONIC DASH (EVIC) THAT THERE WAS A TRAILER BRAKE PROBLEM AND A NOTIFICATION THAT THE TRAILER WAS NOT CONNECTED WHEN IT WAS STILL CONNECTED TO THE TRUCK. THIS PROMPTED THE FIRST VISIT TO THE DEALER WHERE I WAS TOLD THERE WAS A PROBLEM WITH THE TRAILER. I HAVE HAD MY TRUCK TO THE DEALER TWO TIMES FOR THIS PROBLEM AND THE SECOND TIME THEY CHECKED THE VOLTAGE OF ANOTHER TRUCK THAT WAS 7 VOLTS DC AND SAID IT WAS OK. I HAVE A 35 FOOT 5TH WHEEL RV TRAILER AND A 18FT FLAT TRAILER THAT DO NOT BRAKE PROPERLY WHEN ATTACHED TO THIS TRUCK. THE 18 FT TRAILER BRAKES WORK PROPERLY WHEN ATTACHED TO A DIFFERENT TRUCK. I HAVE BEEN RESEARCHING THIS PROBLEM ON THE INTERNET AND HAVE FOUND THAT ON MANY OF THE FORUMS DEALING WITH CUMMINS DIESEL AND RAM TRUCKS THAT THIS PROBLEM IS WIDE SPREAD OVER MANY MODEL YEARS. ON THE DODGE RAM FORUM (WWW.RAMFORUM.COM - SEARCH BRAKE CONTROLLER) AN AUTOMOTIVE ENGINEER EVEN DOCUMENTED THE LACK OF OUTPUT OF HIS 2015 RAM 3500 TRUCK. AT 100% INPUT THERE WAS ONLY 66% OUTPUT TO THE TRAILER BRAKING SYSTEM. I HAVE HAD 6 SAFETY RECALLS FOR THIS TRUCK SO FAR. THIS PROBLEM MAY NOT RECEIVE AS MUCH ATTENTION AS OTHER PROBLEMS DUE TO THE FACT THAT THERE IS A MUCH SMALLER NUMBER OF VEHICLES USED FOR TOWING. PLEASE DO NOT WAIT UNTIL SOMEONE IS KILLED BEFORE INVESTIGATING THIS PROBLEM. THANK YOU FOR REVIEWING MY SUBMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846443March 14, 2016
AIR BAGS, SEAT BELTS, STEERING
TL* THE CONTACT OWNS A 2014 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V460000 (AIR BAGS, SEAT BELTS), 15V459000 (AIR BAGS) AND 15V541000 (STEERING) HOWEVER, THE DEALER INFORMED THAT THE RECALL REMEDY HAD ALREADY BEEN PERFORMED ON THE VEHICLE. THE CONTACT STATED THE VEHICLE WAS NOT TAKEN TO THE DEALER PREVIOUSLY TO BE SERVICED UNDER ANY RECALLS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845959March 10, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STOPPED AT A STOP LIGHT OR A STOP SIGN, THE INSIDE OF THE VEHICLE WAS FILLED WITH FUEL FUMES. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839156March 1, 2016
STEERING
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838049February 24, 2016
SEATS
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V533000 (SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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