Ram 3500 Complaints (2014)

202 consumer complaints on file.

#11084561April 11, 2018
UNKNOWN OR OTHER
DIE CASTING FOR SHIFT LEVER INSIDE COLUMN BROKE. PART APPEARS TO BE MONKEY METAL AKA POT METAL. BREAK OCCURRED SHIFTING OUT OF PARK TO DRIVE AT AN INTERSECTION. IT WAS STUCK IN PARK AND HAD TO BE TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073889February 20, 2018
STEERING, SUSPENSION
THERE WAS A RECALL ON THE TRACK BAR BRACKET IN 2016. THE DEALERSHIP DID NOT FIX IT THEN WHEN WE THOUGHT THEY DID, AND CLEARED IT OUT OF THE RECALL SYSTEM AS IF IT WAS FIXED. THE BRACKET BROKE IN 2018 AND THE DEALERSHIP REFUSES TO FIX IT BECAUSE THE TRUCK HAS AN AFTERMARKET LIFT. CHRYSLER WILL NOT HELP EITHER DUE TO THE LIFT. WE BOUGHT THE TRUCK THIS WAY, AND HAVE NO WAY TO TAKE THE LIFT OFF AS THEY ARE REQUESTING. WE WANT THE RECALLED PART FIXED. THE TRUCK HAS HAD A DEATH WOBBLE SINCE WE PURCHASED IT DUE TO THIS BRACKET. WHEN IT WAS STILL DOING IT AFTER WE TOOK IT TO THE DEALERSHIP IN 2016, WE CONTACTED THEM AND THEY TOLD US THEY DIDN'T KNOW WHY IT WOULD STILL BE DOING IT. AFTER IT BROKE WHILE WE WERE DRIVING ON THE HIGHWAY, WE REALIZED THE ORIGINAL BRACKET WAS STILL ON THE TRUCK. WHEN WE CALLED THE DEALERSHIP THEY ADMITTED TO ONLY DOING A VISUAL INSPECTION AND NOT CHANGING THE BRACKET IN 2016. WE TOOK IT BACK TO THEM AND THEY ARE NOW REFUSING TO FIX IT BECAUSE OF THE LIFT. THE LIFT DIDN'T CAUSE THE PROBLEM, AND THEY SHOULD FIX A FACTORY RECALL REGARDLESS OF AFTERMARKET PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067428February 7, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE THE VEHICLE WAS AT THE DEALER (COLORADO SPRINGS DODGE, 7455 AUSTIN BLUFFS PKWY, COLORADO SPRINGS, CO 80923) FOR ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE BRAKE PADS AND ROTORS NEEDED TO BE REPLACED. DURING THE TEST DRIVE, THE BRAKE LINE RUPTURED. IT WAS DIAGNOSED THAT THE BRAKE LINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED.THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: [XXX]. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 50,577. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066465February 1, 2018
SUSPENSION
VEHICLE AT HI-WAY SPEEDS WILL BEGIN TO SHAKE THE STEERING WHEEL AND THE ENTIRE VEHICLE VIOLENTLY UNTIL THE VEHICLE IS SLOWED SUFFICIENTLY TO BRING IT BACK UNDER CONTROL. I HAVE ALSO NOTICED AN INCREASE IN STEERING WHEEL PLAY LEFT AND RIGHT. THIS VEHICLE CURRENTLY HAS 94,000 MILES ON IT AND HAS NEVER BEEN USED OFF ROAD. ALL HI-WAY MILES TOWING A FIFTH WHEEL .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066491February 1, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO BE SHIFTED OUT OF PARK WHILE NOT BEING OPERATED. THE VEHICLE ROLLED DOWN A HILL AND THE CONTACT WAS ABLE TO MANUALLY STOP THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V821000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WOODHOUSE CHRYSLER DODGE JEEP RAM (2171 US-30, BLAIR, NE) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065286January 26, 2018
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT THERE WAS NO DATE AS TO WHEN THE PARTS WOULD BE AVAILABLE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057811January 1, 2018
ELECTRICAL SYSTEM, POWER TRAIN
ON MORE THAN A DOZEN OCCASIONS, WHILE AT A RED LIGHT, FOOT ON THE BRAKE PEDAL, THE TRUCK HAS LERCHED FORWARD AND THEN SHUTOFF. ON OTHER OCCASIONS, WHILE SITTING AT A RED LIGHT, IT WILL IDLE ROUGH FOR ABOUT 2 SECONDS, THE RPM WILL JUMP 200-300RPM, BUT NOT ENOUGH TO CAUSE THE TRUCK TO MOVE, AND THEN SHUT OFF. IF I CAN REACT QUICK ENOUGH AND PUT IT IN NEUTRAL, IT WILL STAY RUNNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057153December 28, 2017
ENGINE
RECALL T51 I'M DEEPLY CONCERNED THAT ITS BEEN TWO MONTHS SINCE I RECEIVED A LETTER FROM THE NHTSA IN REFERENCE TO A RECALL # ( T51 ) THAT MY TRUCK NEEDS TO GET DONE, TO AVOID A POTENTIAL RISK THAT COULD LEAD TO INJURY OR EVEN DEATH, FOR ME THE DRIVER, OR ANY PASSENGER. NHTSA STATED ON THAT LETTER, THAT A REPAIR MUST BE DONE BY THE MANUFACTURER, AS SOON AS POSSIBLE, TO AVOID POSSIBLE TRAGEDY. IT'S BEEN TWO MONTHS THAT I HAVE BEEN CALLING CONSISTENTLY AND VERY WORRIED ABOUT THIS ISSUE, TO MY CLOSEST RAM DEALERSHIP, IN LAS VEGAS, NEVADA. UNFORTUNATELLY EVERY TIME I CALL, THEY TELL ME THAT I HAVE TO WAIT UNTIL THE PARTS ARE AVAILABLE. I CALL THE MANUFACTURER AND THEY TOLD ME THA SAME, THAT THE PARTS ARE NOT AVAILABLE. SO I'M WRITING TO EXPRESS MY GREAT CONCERN THAT, BOTH THE DEALERSHIP AND THE MANUFACTURER ARE NOT TAKING THIS ISSUE SERIOUSLY ENOUGH, BECAUSE THEY EVEN TOLD ME, THAT IF I'M NOT EXPERIENCING ANY PROBLEMS ON MY CAR, I SHOULD NOT WORRY. I GUESS THAT I HAVE TO WAIT UNTIL THERE IS A FATALITY TO START WORRYING ABOUT IT. I HAVE TO SAY THAT SINCE I RECEIVED THE FIRST LETTER FROM NHTSA REGARDING THIS ISSUE BACK IN NOVEMBER 2017, IT'S BEEN 2 MONTHS THAT I FEEL THAT I'M DRIVING IN A CONSTANT FEAR. THE PARTS THAT NEEDS TO BE REPLACED, IS A WATER PUMP ON THE ENGINE, AND FOR THE DEALERSHIP AND THE MANUFACTURER TO TELL US AFTER 2 MONTHS, THAT THEY DON'T HAVE THE PART AVAILABLE, IS A TOTAL LACK OF RESPECT TOWARDS EVERY DRIVER AFFECTED. IT IS A LONG TIME THAT ALL PEOPLE AFFECTED ARE STILL DRIVING AT RISK OF A POSSIBLE FATALITY. PLEASE DO SOMETHING ABOUT THIS BEFORE IT'S TOO LATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054530December 13, 2017
SERVICE BRAKES, ENGINE, STEERING
WHILE DRIVING, HEARD LOUD POP. LOST STEERING AND BREAKING ABILITY. MY HUSBAND NOTICE THE WATER PUMP HAD BLOWN AND THE BELT WAS SHREDDED. DODGE SAID THE WATER PUMP WAS ON RECALL. THEY REPLACED IT WITH ANOTHER RECALLED WATER PUMP AND REFUSED TO REPLACE THE BELT AND ANY FLUIDS ALTHOUGH THEY WERE A RESULT OF THE PUMP. CONCERNED THAT THIS WILL HAPPEN AGAIN AND CAUSE WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052743December 6, 2017
WHEELS
CRACK INSIDE WHEEL APPROXIMATE TO VALVE STEM CAUSING LIW AIR PRESSURE. HAD I NOT CAUGHT IT IN TIME THIS COULD HAVE BEEN CATASTROPHIC. HALF A MILLION OF THESE TRUCKS ARE SOLD EVERY YEAR, WHICH EQUALS 3 MILLION MORE IF THESE MEXICAN STEEL RIMS ON THE ROAD WHICH THE SAME POTENTIAL!!! AND THE CHEAPLY CONSTRUCTED RIMS ARE MOUNTED IN A LESS THAN SUFFICIENT SUSPENSION SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052631December 5, 2017
WHEELS
RIGHT STEER WHEEL SPLIT, ALLOWING AIR TO ESCAPE CREATING A SEVERER PULL TO THE RIGHT. THANKFULLY, THE WHEEL DID NOT COME COMPLETELY APART OR THIS COULD HAVE BEEN CATASTROPHIC, AS I DRIVE NATIONWIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045897November 14, 2017
ELECTRICAL SYSTEM
MY HUSBAND RECEIVED A RECALL FOR A WATER PUMP FAILURE THAT MAY RESULT IN ENGTINE FIRE OR RISK OF INJURY TO OCCUPANTS AND WAS ALSO INFORMED THEIR IS NO REMEDY FOR THIS CONDITION SERVICE IS CURRENTLY NOT AVAILABLE. DOES THIS MEAN RAM WELL BE RESPONSIBLE OF ANY INJURY THAT MAY OCCUR. A RECALL FOR A DANGEROUS CONDITION BUT NO FIX AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045340November 11, 2017
FUEL/PROPULSION SYSTEM
WATER PUMP SEIZED UP AND CAUSED BELT TO BREAK LEAVING NO POWER BRAKES OR STEERING WHILE TRAVELING DOWN THE INTERSTATE!! I GOT THE RECALL FOR THE WATER PUMP BUT CAUSING A FIRE LIKE THE RECALL SAYS DOES NOT DESCRIBE THE SERIOUSNOUS OFF THIS DEFECT! IS THE ONE THEY REPLACED IT WITH IN JUNE OF 2016 GOING TO DO THE SAME THING???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030275September 28, 2017
STEERING, SUSPENSION
ORDERED AND PURCHASED OUR 2014 DODGE RAM WORK TRUCK IN MARCH OF 2014. IN 3 1/2 YEARS THIS TRUCK HAS BEEN HAS BEEN IN DEALER SHOP FOR (4) RECALLS AND MULTIPLE STEERING, ALIGNMENT, AND SUSPENSION ISSUES. WHEN DRIVING DOWN THE ROAD, STEERING WOULD CEASE TO RESPOND, CREATING A DANGEROUS SITUATION WHEN DRIVING. HAPPENED TWICE IN 2 WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025264September 25, 2017
STEERING, SUSPENSION
SUSPENSION IS INSUFFICIENT FOR WEIGHT OF ENGINE CREATING A DANGEROUS STEERING SITUATION WHILE IN MOTION ON ANY SURFACE ON OR OFF ROAD, STRAIGHT AHEAD OR TURNING. CUMMINGS 6.7L ENGINE IS TWICE THE WEIGHT OF THE HEMI ENGINE NORMALLY MOUNTED ON THIS 1500 RAM SUSPENSION SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018682August 21, 2017
ENGINE
ENGINE CODE U05A5 DEALER SAYS IT IS NOT COVERED UNDER THE RECALL FOR THE 15'S. I BOUGHT NEW SO THIS WOULD BE MY COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012580August 3, 2017
POWER TRAIN
I HAVE EXPERIENCED A CATASTROPHIC FAILURE OF THE RUBBER PORTION OF THE FAN SHROUD ON MY 2014 RAM 3500 WITH THE 6.7 CUMMINS DIESEL ENGINE. WHILE TOWING MY 5TH WHEEL UP A GRADE, THE FAN CLUTCH WAS ENGAGED AND THE TRUCK DOWN-SHIFTED. A SHORT TIME LATER I HAD A STRONG VIBRATION AND NOISE COMING FROM THE FRONT OF THE TRUCK. THE NOISE WENT AWAY, AND THEN THE SAME THING HAPPENED ONE MORE TIME. I TOOK THE TRUCK TO MY LOCAL DEALER FOR INSPECTION, AND FOUND THAT THE BOTTOM PORTION OF THE RUBBER-LIKE FAN SHROUD WAS TORN APART AS THE RESULT OF CONTACT WITH THE ENGINE COOLING FAN. THIS IS AN INTERNALLY WELL-KNOWN ISSUE WITH CHRYSLER/FIAT/RAM AS REFERENCED BY THEIR STAR CASE #S1307000002. THEY HAVE REFUSED TO FIX IT UNDER ANY SORT OF FACTORY WARRANTY, EVEN THOUGH IT IS A KNOWN ISSUE AND EVEN ACKNOWLEDGED THAT IT MAY HAVE BEEN INSTALLED INCORRECTLY AT THE FACTORY (WHICH IS STATED IN THEIR STAR CASE). A QUICK SEARCH ONLINE HAS SHOWN THIS AS A WIDESPREAD ISSUE, WITH SOME FARING MUCH WORSE DESTRUCTION AND DAMAGE THAN MYSELF. THE MANUFACTURER NEEDS TO BE HELD RESPONSIBLE, AND A TRUE FIX NEEDS TO BE IMPLEMENTED BEFORE SOMEONE GETS HURT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011777July 31, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
THE TRUCK HAS THE "DEAD PEDAL" ISSUE. IF STOPPED AT A LIGHT AND YOU GO TO TAKE OFF THERE IS ABOUT A 3-5 SECOND DELAY BEFORE YOU GET POWER TO MOVE FORWARD. ALSO, IF YOU ARE DRIVING AND LET OFF THE GAS PEDAL AND THEN HAVE TO PRESS THE GAS PEDAL TO GO AGAIN THERE IS A LONG DELAY THERE AS WELL. THIS IS A SERIOUS SAFETY CONCERN WHEN TRYING TO MERGE ONTO A HIGHWAY OR PASS A SLOW VEHICLE. THERE HAVE BEEN MANY THAT HAVE FILED THIS COMPLAINT, WHEN DOES SOMETHING ACTUALLY START TO GET FIXED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010906July 27, 2017
FUEL/PROPULSION SYSTEM
EXPERIENCED ACCELERATION LAG OR DEAD PEDAL AS OTHERS REFER TO IT. IN AN INTERSECTION READY TO TURN, PLENTY OF TIME TO CROSS TO THE LEFT BEFORE ONCOMING TRAFFIC. START TO TURN STEP ON THE GAS AND NOTHING FOR 2 A 3 SECONDS. ABOUT HAD A HEART ATTACK RIGHT THERE. ONCOMING TRAFFIC SLAMS ON THEIR BRAKES, LAYS ON HORN AND GESTURES AT ME WITH THEIR MIDDLE DIGIT AS MY TRUCK FINALLY ACCELERATES OUT OF THE WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006162July 18, 2017
SUSPENSION
AFTER RECALL FOR TRACK BAR WELDS WAS REPAIRED THE FRONT DIFF COVER AND A BOLT CONTACT THE INSTALLED BRACKET CAUSING THE FRONT DIFF COVER TO PEAL AND ROLL AWAY FROM HOUSING. IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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