Ram 3500 Complaints

2,367 consumer complaints on file.

#11625532November 15, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2019 RAM 3500. The contact stated that while driving at 45 MPH, he heard an abnormal squealing sound emanating from the engine compartment, after which the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V511000 (Engine and Engine Cooling, Electrical System), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625291November 14, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Abs braking system not working per dash lights Safety is un sure due to not knowing It is always on the dash as a problem that needs to be fixed or inspected It started 2 months ago an can’t be reset.todays date 11/14/2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624849November 12, 2024
SUSPENSION
Front driver side. The chassis weld is broken. It’s a weld that holds the coil spring bucket. I also notice bad welds on the frame.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624667November 12, 2024
SERVICE BRAKES
ABS warning light & Traction control warning lights coming on and off intermittently. Found problem to be a bad HCU assembly. There seems to be a reliability problem with this brake HCU assembly. Other Ram trucks have a recall for this same problem & this is the second time this HCU module has failed on my truck. The first failure was in March of 2022 when the truck had 46002 miles. The unit was replaced at that time and Chrysler paid for the replacement. This latest failure was the same HCU module and it failed in October of 2024 when the truck had 76563 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624859November 12, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On 9 September, while driving, I got an emergency dashboard notice that stated Throttle System Malfunction contact dealer. It went out and then another immediately flashed that stated Exhaust System Malfunction contact dealer. The vehicle lost power within seconds after the second notice. I coasted to a stop on the side of the road. Once stopped, smoke quickly started coming out of the engine compartment and then flames. I contacted 911, an engine arrived but the truck was fully engaged and completely burnt.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11624526November 11, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
The service antilock brake system is constantly going off and the dealer says there is nothing they can do and no parts are available. We took it in and they ran a diagnostic and said they didnt know why and will not help us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624630November 11, 2024
SERVICE BRAKES
I am getting a warning on my dash to "service electronic braking system". I took it to the dealer and they told me the ABS Module and HCU internal failure. My truck only has 31,245 miles on it and I do not believe this important safety system should be failing so soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624352November 9, 2024
SERVICE BRAKES
Antilock brake module failure and no traction control. Also no cruise control. Having this problem for over two years, took vehicle to dealer and replaced valve in abs system. Having the same problem again for one and a half years now. Please fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624307November 8, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES
my traction control, cruise control unavailable, and warning light to service abs electrical system. Dealership said the hydraulic control unit has to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624079November 7, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2014 Ram 3500. The contact stated that while driving 50 MPH, the Electronic Stability Control (ESC) and brake assist warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the ABS module had failed and needed to be replaced; however, the part was not available. The dealer informed the contact that the ABS module was under engineering review and there was no estimated availability date for availability. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624083November 7, 2024
SERVICE BRAKES
Warning of Anti skid system needs service
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623871November 6, 2024
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2015 Ram 3500. The contact stated while driving 60 MPH, the steering started shuddering and the vehicle made an abnormal popping sound. The contact then noticed that the front driver's side wheel was wobbling. The contact pulled over to the side of the road and inspected the wheel. The contact noticed that two of the wheel studs of the front driver's side wheel had fractured. The contact stated that the vehicle was previously taken to the dealer to be repaired under NHTSA Campaign Number: 21V398000 (Wheels); however, the dealer informed the contact that the wheel studs did not need to be replaced. The dealer was notified of the failure and informed the contact that the VIN was no longer included in the recall because the recall had been marked completed. The vehicle was not repaired and remained on the side of the road. The manufacturer was not notified of the failure. The failure mileage was approximately 166,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623902November 6, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
My 2018 Ram 3500 DRW truck for no reason started throwing dash warning lights intermittently after 60,000 miles. The warning lights activated on the dash were for ABS and Traction Control, with an annoying ding when they appeared. The center dash light stated "Service Antilock Braking System. Additionally, when this occurred the cruise control did not work. The warning lights were intermittent and just occurred at any time and disappeared as quickly as they showed up. This would happen for miles and for no apparent reason just stopped for a period of time. I took the truck to the dealer who informed me that its a known issue with the ABS HCU and the truck would be safe to drive but I would not have ABS and cruise control would not work. They also said parts were not available and could be a six month wait. They also told me that there were no recalls on the problem. I received a quote for repair which was in excess of $1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623693November 5, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the ABS and traction control warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the ABS control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulics, Electronic Stability Control (ECS), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623708November 5, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
ABS and Electric Brake failure. Second time this has been fixed. Once at roughly 30,000 miles and now again at 48,000 miles. Paperwork from dealer on both failures is “Internal Pump Failure EL001, Replace HCU. Replace old part SKU with new version…68143491AB” I entered a similar claim with you on this the first time it failed. It seems Chrysler Dodge Ram knows there is an issue based on them using an updated part this time vs last time. Also lots of internet chat forums talking about this issue. Since this is ABS / electric brakes I would think it would be a relatively serious safety concern on their part and with NHTSA. Why is there no recall on this yet? Aside from the obvious of preventing potential fatalities the cost of these pump failures is over $1,000 each time it happens. Thanks in advance for your help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623525November 4, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Service Electronic Braking Service and Service ABS/TRACTION CONTROL. This is intermittent. When it happens Cruise control, 4 wheel drive and abs doesn't work. Happens when I'm towing my camper or not. Trailer brakes won't work when this happens. Hundreds, maybe thousands of complaints about this on Ram forums. This problem occurs no matter what the speed is. It even happens while sitting still.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623075November 1, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Hello, I have an issue with the ABS Braking system on my 2018 RAM 3500 with only 50K miles on it. The lights are constantly coming on and off telling me that my ABS system needs servicing. this has been going on for two weeks. I was able to troubleshoot the problem and it says that my ABS pump and Module needs replacing. I was going to replace myself and when I ordered the parts from MOPAR they told me it was a 2 month lead time which I thought was unacceptable being such critical components to a vehicle. This week I almost rear ended another vehicle because the brakes failed. I have been online reading about the stories of these same complaints from many RAM & JEEP owners. How this company is getting away with safety issue is beyond me as this is going back to 2023, how are there no safety recalls on this not issued yet and customers not being reimbursed for the repairs. The issue was diagnosed by my independent mechanic using his scanner. If you require further info on this please feel free to reach out to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623214November 1, 2024
ENGINE, UNKNOWN OR OTHER
I am filing this report to highlight ongoing safety and warranty issues with my 2015 Dodge Ram 3500, which is severely impacted by Recall 67A. This recall was intended to address emissions tampering, involving significant obligations for Stellantis/Cummins Inc. under the emissions extended warranty, termed the "Special Extended Warranty." Since the completion of the recall in January 2024, my vehicle has been inoperable for a total of 148 days due to significant defects. The vehicle has required six service visits to address these issues, with the most recent visit occurring on October 31, 2024, when it was towed back to the dealership. Throughout this process, I have encountered a lack of effective communication from both Cummins and FCA, and my attempts to resolve these issues were largely ignored until I escalated the matter to federal authorities, including Randall Stone from the U.S. DOJ. The ongoing failure to address these defects has not only violated warranty obligations but also poses a risk to safety, as the vehicle remains inoperable. Impact of the Problem: The inability to use my vehicle has caused considerable disruption to my daily life, preventing me from performing essential tasks, including towing a camper and transporting heavy items. This situation has also led to significant emotional distress, given the prolonged nature of the issues and the lack of adequate responses from the manufacturer. Action Requested: I seek the NHTSA's assistance in investigating these ongoing issues with my vehicle and holding the manufacturer accountable for their failure to uphold warranty obligations and address safety concerns related to emissions defects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623124November 1, 2024
UNKNOWN OR OTHER
The UCONNECT digital center display occasionally goes completely dark or shuts off. Sometimes displays an error message like "uconnect box requires service". This display is essential for managing everything from air conditioning to music and navigation. When the windshield fogs up and you need to adjust airflow while driving for visibility, this malfunction can be distracting and pose a safety hazard. Additionally, the rear backup camera fails to function when the screen is blank, which is particularly concerning in this long-bed truck when reversing in parking lots. This issue has been presented to the dealer, and the vehicle has been dropped off for service. Initially, the problems were minor, such as difficulties with CarPlay connectivity and the screen rebooting, but I could not replicate the issue. However, it has since escalated, occurring with every trip, and the dealer is now able to observe the problem firsthand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622962October 31, 2024
SERVICE BRAKES
My truck has 57,000 miles on it. Keeps getting "Service electronic braking system" and "ABS" message. "ABS" fault light and "Traction control" fault light comes on. Lights and message stay on for a couple seconds. Does this over and over. I had this problem before when the truck had about 20,000 miles on it. Braking system hydraulic control unit (HCU) was replaced under warranty. Contacted dealer service department and was told it was safe to drive, but abs may not work properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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