Ram 2500 Service Bulletins (2023)

356 manufacturer communications on file.

• August 16, 2023•Document ID: 10243254

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  0814823

  Date Added:

  October 2, 2023

  Manufacturer:

  RAM

  Summary

  Wi-Fi Hotspot Unavailable Customers may experience the following: ? Wi-Fi Hotspot does not work. This bulletin involves performing a proxi/proxy alignment.

  Associated Products (3)

  2023 Ram 15002023 Ram 25002023 Ram 3500
  Associated Documents

  • DownloadMC-10243254-0001.pdf↗
• August 9, 2023•Document ID: 10243157

  Service Bulletin/Repair Instructions
  BACK OVER PREVENTION:DISPLAY FUNCTION; BACK OVER PREVENTION

  Mfr Comm. #:

  S1808000097

  Date Added:

  October 2, 2023

  Manufacturer:

  RAM

  Summary

  Back-Up Camera Inoperative Complaints, Radio Display Blue or Blank When Placed in Reverse

  Associated Products (21)

  2023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 55002022 Ram 15002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 55002021 Ram 15002021 Ram 25002021 Ram 35002021 Ram 45002021 Ram 55002020 Ram 15002020 Ram 25002020 Ram 35002020 Ram 45002020 Ram 55002019 Ram 2500+ 1 more
  Associated Documents

  • DownloadMC-10243157-0001.pdf↗
• August 3, 2023•Document ID: 10243232

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

  Mfr Comm. #:

  0819023

  Date Added:

  October 2, 2023

  Manufacturer:

  RAM

  Summary

  Radio Over The Air Software Update to R255.45.06 Customers may experience one or more of the following: ? No sound heard when Assist & SOS Call is established. ? Balance/Fade does not stay on when setup by one press. ? Wireless Phone interface freezes after User accepts incoming call when in a conference call. ? System switches to Wireless after key cycle, profile change, theme change, or theme mode change. ? After overnight sleep cycle defrost vent and dash vent are cut off due to duplicate front defrost. ? Surround sound image loads incorrectly when activating with Android Auto?. ? Radio plays different SXMT station than user selected. ? After a software update, previously added widgets to Shortcuts show up as "Couldn?t add widget". ? SXMT presets greyed out, non-functional and audio intermittently fades in and out. ? Switch between the Cargo Camera screen and the AUX camera screen while switching between Night/Day modes, camera image may not be displayed. (Rearview camera functions normally). ? Deleting songs from Artist & Song Notifications, then Sports announcement displayed and "X" to cancel freezes screen. (Rearview camera functions normally). ? After a long sleep cycle, the left menu bar showing SXMT station categories (i.e. For You, Music, Sports, News, Presets) does not display all categories. ? When playing SXMT, after switching to a profile with a different Theme Mode, starting Bus Sleep cycle causes Presets Shown to change from 20 to 15. (Rearview camera functions normally). ? When call received from another vehicle, the voice of the receiving end is echoed back, the caller?s vehicle has no echo issue. ? No response from Browse hard key when SXMT source is selected. ? Screen graphics/Theme -Shortcut widgets show up as "Loading", even after full sleep cycle. ? Android Auto? - Call duration displayed on status bar notification area is different than the actual duration. Widget view and Android Auto? screen are s

  Associated Products (5)

  2023 Ram 15002023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 5500
  Associated Documents

  • DownloadMC-10243232-0001.pdf↗
• August 2, 2023•Document ID: 10243136

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; UNKNOWN OR OTHER

  Mfr Comm. #:

  S238A000037

  Date Added:

  October 2, 2023

  Manufacturer:

  RAM

  Summary

  Radio Resets Intermittently After A Screech Or Buzz Sound

  Associated Products (20)

  2023 Dodge Hornet2023 Jeep Compass2023 Jeep Grand Cherokee2023 Jeep Grand Wagoneer2023 Jeep Wagoneer2023 Ram 15002023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 55002022 Dodge Durango2022 Jeep Compass2022 Jeep Grand Cherokee2022 Jeep Grand Wagoneer2022 Jeep Wagoneer2022 Ram 15002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 5500
  Associated Documents

  • DownloadMC-10243136-0001.pdf↗
• August 1, 2023•Document ID: 10244163

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  TSB0818623

  Date Added:

  October 16, 2023

  Manufacturer:

  RAM

  Summary

  WiFi Hotspot does not work.

  Associated Products (3)

  2023 Ram 15002023 Ram 25002023 Ram 3500
  Associated Documents

  • DownloadMC-10244163-0001.pdf↗
• August 1, 2023•Document ID: 10243224

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  0818623

  Date Added:

  October 2, 2023

  Manufacturer:

  RAM

  Summary

  Wi-Fi Hotspot Unavailable Customers may experience the following: ? Wi-Fi Hotspot does not work. This bulletin involves performing a proxi/proxy alignment.

  Associated Products (3)

  2023 Ram 15002023 Ram 25002023 Ram 3500
  Associated Documents

  • DownloadMC-10243224-0001.pdf↗
• July 27, 2023•Document ID: 10242717

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  9100196

  Date Added:

  September 25, 2023

  Manufacturer:

  RAM

  Summary

  Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used

  Associated Products (354)

  2023 Alfa Romeo Stelvio2023 Alfa Romeo Tonale2023 Chrysler 3002023 Chrysler Pacifica2023 Chrysler Voyager2023 Dodge Challenger2023 Dodge Charger2023 Dodge Durango2023 Dodge Hornet2023 Fiat 500X2023 Jeep Cherokee2023 Jeep Commander2023 Jeep Compass2023 Jeep Gladiator2023 Jeep Grand Cherokee2023 Jeep Grand Wagoneer2023 Jeep Renegade2023 Jeep Wagoneer2023 Jeep Wrangler2023 Ram 1500+ 334 more
  Associated Documents

  • DownloadMC-10242717-0001.pdf↗
• July 26, 2023•Document ID: 10242765

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  S2109000011

  Date Added:

  September 25, 2023

  Manufacturer:

  RAM

  Summary

  Squeak, Chirp, Or Tick Noise From The Serpentine Belt Area. Additional Diagnostics.

  Associated Products (20)

  2023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 55002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 55002021 Ram 25002021 Ram 35002021 Ram 45002021 Ram 55002020 Ram 25002020 Ram 35002020 Ram 45002020 Ram 55002019 Ram 25002019 Ram 35002019 Ram 45002019 Ram 5500
  Associated Documents

  • DownloadMC-10242765-0001.pdf↗
• July 18, 2023•Document ID: 10242813

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  0813923

  Date Added:

  September 25, 2023

  Manufacturer:

  RAM

  Summary

  Telematics Box Module (TBM) Over The Air Software Update to 5.39.1 Customers may experience one or more of the following: ? Uconnect Box Message at startup. ? Uconnect Box Error or Requires Service Message. ? Connectivity: Diagnostic Trouble Codes (DTCs) for Electronic Control Modules (ECUs) won?t be shown to customer through the Vehicle Health alert (Mobile app or email). This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The TBM software will be updated from **5.13 and** 5.25 to 5.39.1.

  Associated Products (4)

  2023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 5500
  Associated Documents

  • DownloadMC-10242813-0001.pdf↗
• July 17, 2023•Document ID: 10242706

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; SERVICE BRAKES; SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM

  Mfr Comm. #:

  9004433

  Date Added:

  September 25, 2023

  Manufacturer:

  DODGE

  Summary

  PUMP, Vacuum For DTC Code P258B - ELECTRONIC VACUUM PUMP PERFORMANCE. Due to brake vacuum pumps returned with trouble not found, please follow the proper diagnostics outline in the service library this also includes checking all electrical and vacuum hose connections prior to replacement of the vacuum pump. This will avoid unnecessary repair and potential charge back on the vacuum pump.

  Associated Products (21)

  2023 Jeep Wrangler2023 Ram 15002023 Ram 25002023 Ram 35002022 Dodge Durango2022 Jeep Grand Cherokee2022 Jeep Wrangler2022 Ram 15002022 Ram 25002022 Ram 35002021 Jeep Grand Cherokee2021 Jeep Wrangler2021 Ram 25002021 Ram 35002020 Jeep Wrangler2020 Ram 25002020 Ram 35002019 Jeep Wrangler2019 Ram 25002019 Ram 3500+ 1 more
  Associated Documents

  • DownloadMC-10242706-0001.pdf↗
• July 15, 2023•Document ID: 10242811

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM

  Mfr Comm. #:

  0817623

  Date Added:

  September 25, 2023

  Manufacturer:

  RAM

  Summary

  Flash: Body Control Module (BCM) Updates Customers may experience the following: ? Unable to turn the Electronic Stability Control (ESC) OFF. This feature is ON by default. This bulletin involves reprogramming the BCM module with the latest available software.

  Associated Products (5)

  2023 Ram 15002023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 5500
  Associated Documents

  • DownloadMC-10242811-0001.pdf↗
• July 15, 2023•Document ID: 10242753

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

  Mfr Comm. #:

  S238A000035

  Date Added:

  September 25, 2023

  Manufacturer:

  JEEP

  Summary

  Pop Or Static Noise From Radio As The Vehicle Is Being Started

  Associated Products (9)

  2023 Jeep Grand Cherokee2023 Jeep Grand Wagoneer2023 Jeep Wagoneer2023 Ram 25002022 Jeep Grand Cherokee2022 Jeep Grand Wagoneer2022 Jeep Wagoneer2022 Ram 25002021 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10242753-0001.pdf↗
• July 15, 2023•Document ID: 10242752

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS:ACCESORY POWER OUTLET/JACK/PORT/USB/SAE/CIGARETTE LIGHTER

  Mfr Comm. #:

  S238A000034

  Date Added:

  September 25, 2023

  Manufacturer:

  RAM

  Summary

  USB Hub In-Operable

  Associated Products (51)

  2023 Chrysler 3002023 Chrysler Pacifica2023 Chrysler Voyager2023 Dodge Challenger2023 Dodge Charger2023 Jeep Cherokee2023 Jeep Compass2023 Jeep Gladiator2023 Jeep Grand Cherokee2023 Jeep Grand Wagoneer2023 Jeep Wagoneer2023 Jeep Wrangler2023 Ram 15002023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 55002022 Chrysler 3002022 Chrysler Pacifica2022 Chrysler Voyager+ 31 more
  Associated Documents

  • DownloadMC-10242752-0001.pdf↗
• July 14, 2023•Document ID: 10242750

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  S2208000011

  Date Added:

  September 25, 2023

  Manufacturer:

  RAM

  Summary

  Wireless Qi Charger Not Charging

  Associated Products (43)

  2023 Alfa Romeo Stelvio2023 Alfa Romeo Tonale2023 Chrysler Pacifica2023 Chrysler Voyager2023 Dodge Hornet2023 Jeep Compass2023 Jeep Grand Cherokee2023 Jeep Grand Wagoneer2023 Ram 15002023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 55002022 Chrysler Pacifica2022 Chrysler Voyager2022 Dodge Durango2022 Dodge Journey2022 Jeep Compass2022 Jeep Grand Cherokee2022 Jeep Grand Wagoneer+ 23 more
  Associated Documents

  • DownloadMC-10242750-0001.pdf↗
• July 12, 2023•Document ID: 10242795

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  0901323

  Date Added:

  September 25, 2023

  Manufacturer:

  RAM

  Summary

  6.7L New Oil Usage Information Incorrect oil used. This bulletin provides information regarding the correct oil grade to use on the 6.7L Cummins used in the 2023 to 2013 HD Trucks. The following information is intended to eliminate confusion.

  Associated Products (44)

  2023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 55002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 55002021 Ram 25002021 Ram 35002021 Ram 45002021 Ram 55002020 Ram 25002020 Ram 35002020 Ram 45002020 Ram 55002019 Ram 25002019 Ram 35002019 Ram 45002019 Ram 5500+ 24 more
  Associated Documents

  • DownloadMC-10242795-0001.pdf↗
• July 11, 2023•Document ID: 10242792

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  0816223

  Date Added:

  September 25, 2023

  Manufacturer:

  RAM

  Summary

  Flash: Global Telematics Box Module (TBM) Update to 5.39.1 The customer may experience the one or more of the following: ? Uconnect Box Message at Startup. ? Uconnect Box Error Or Requires Service Message. ? Uconnect Mobile App trunk status showing as closed when trunk is open. ? Diagnostic Trouble Codes (DTCs) for Electronic Control Modules (ECUs) won?t be shown to customer through the Vehicle Health alert (Mobile App or email). The TBM software will be updated from 5.25 to 5.39.1.

  Associated Products (8)

  2023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 55002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 5500
  Associated Documents

  • DownloadMC-10242792-0001.pdf↗
• July 11, 2023•Document ID: 10242790

  Service Bulletin/Repair Instructions
  POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ELECTRICAL SYSTEM

  Mfr Comm. #:

  1808223

  Date Added:

  September 25, 2023

  Manufacturer:

  RAM

  Summary

  Flash: Powertrain Control Module (PCM) Updates Customers may experience the following: ? Cruise control inoperative. This bulletin involves reprogramming the PCM with the latest available software.

  Associated Products (5)

  2023 Ram 15002023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 5500
  Associated Documents

  • DownloadMC-10242790-0001.pdf↗
• July 11, 2023•Document ID: 10242737

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT

  Mfr Comm. #:

  S238A000030

  Date Added:

  September 25, 2023

  Manufacturer:

  RAM

  Summary

  Apple CarPlay Not Working Or Disconnecting After Updating To iOS 16.3.1 Or Above

  Associated Products (20)

  2024 Jeep Wrangler2023 Chrysler Voyager2023 Jeep Grand Cherokee2023 Jeep Grand Wagoneer2023 Jeep Wagoneer2023 Ram 15002023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 55002022 Chrysler Pacifica2022 Dodge Durango2022 Jeep Compass2022 Jeep Grand Cherokee2022 Jeep Grand Wagoneer2022 Ram 15002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 5500
  Associated Documents

  • DownloadMC-10242737-0001.pdf↗
• June 30, 2023•Document ID: 10241146

  Service Bulletin/Repair Instructions
  VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

  Mfr Comm. #:

  2400623

  Date Added:

  August 21, 2023

  Manufacturer:

  JEEP

  Summary

  A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)

  Associated Products (78)

  2024 Dodge Hornet2024 Jeep Cherokee2024 Jeep Grand Cherokee2024 Jeep Grand Wagoneer2024 Jeep Wagoneer2024 Jeep Wrangler2024 Ram 15002024 Ram 25002024 Ram 35002024 Ram 45002024 Ram 55002023 Chrysler 3002023 Chrysler Pacifica2023 Chrysler Voyager2023 Dodge Challenger2023 Dodge Charger2023 Dodge Durango2023 Dodge Hornet2023 Jeep Cherokee2023 Jeep Commander+ 58 more
  Associated Documents

  • DownloadMC-10241146-0001.pdf↗
• June 29, 2023•Document ID: 10241134

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  0815523

  Date Added:

  August 21, 2023

  Manufacturer:

  RAM

  Summary

  Electronic Vehicle Information Center (EVIC) Switch Inoperative The customer may experience one or more of the following: ? Steering Wheel EVIC Switch used to Navigate Cluster Menu is Inoperative. ? No Illumination. ? No Response to button press. This bulletin involves performing a power reset to activate/awaken the EVIC buttons.

  Associated Products (4)

  2023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 5500
  Associated Documents

  • DownloadMC-10241134-0001.pdf↗