Ram 1500 Complaints

1,938 consumer complaints on file.

#11575927March 7, 2024
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
Persistent codes not considered ESP not functioning properly or appearing I display Headunit notifications not storing for vehicle trip or information Engine ticking under 2000 miles No recall work done or reported by showroom company ( failure to register in USA) Surging acceleration No stop start function (standard) Mis information on cluster Water seeping between rubber mold and window Lightning bolt on dash Drive train issue (control module issue appeared 800 miles disregarded) 48 volt system worked on prior to purchase (recorded but undocumented by dealership confirmed by employee) Possibly ground disconnect from 48 system Control bus failure Floating high rev no shift Steering column never done recall work (Built in Michigan)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575767March 6, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2022 Ram 1500.The contact received notification of NHTSA Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575224March 4, 2024
LATCHES/LOCKS/LINKAGES, STRUCTURE, STRUCTURE:BODY:HOOD
The contact owns a 2021 Ram 1500. The contact stated that while driving at approximately 70 MPH, the front hood latch suddenly failed causing the front hood to erroneously open and make contact with the front windshield. During the incident, the glass windshield shattered causing shards of glass to enter the cabin of the vehicle. Both the front driver and front passenger sustained small lacerations from the shards of glass making contact. No medical treatment was required. The front windshield frame and the roof of the vehicle were also damaged. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 8,200.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11575138March 3, 2024
ENGINE, UNKNOWN OR OTHER
My husbands and my life were put in danger by the motor not being bolted correctly to the frame of the truck, only 2 bolts were holding it and it could have fallen out, the tire having a screw in it on the inside of the side wall of tire, radiator not bolted correctly to the truck and could have fallen out, Freon and antifreeze leaks into the cabin after we picked up the truck, transmission not being bolted in correctly and wire harness hanging loose, clamps not being tightened, fluid missing from radiator, clips not connected, bolts broken off into the motor, bolts stripped and not secure, brake and transmission fluid leaks when they told us too pick up after repairs were made at Mt. Ephraim Dodge dealership in NJ. The truck is at the dealership where we purchased it on [XXX] and has been there since [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574458February 28, 2024
ELECTRICAL SYSTEM, STEERING
Vehicle steering began to shake violently intermittently, I pulled off the highway and began to inspect front wheels. I saw fire on left side of engine through the wheel well. I extinguished fire with hand extinguisher. Fire department inspected and saw no danger to move vehicle. Vehicle was towed. Inspection by dealer was inconclusive. (!) I would not trust it to drive. I brought vehicle into company shop and inspected myself and found starter wire routed between brackets on engine/cross member. The cable was burned/ shorted and the cause of fire and electric steering malfunction. Any further use would certainly cause another incident. Vehicle was returned to dealer for replacement of harness. Dealer stated no recalls or known issues related to this. Inspected another vehicle of same type and wire is similar routing. Vehicle showed no symptoms prior to and no codes set after incident. One photo from below, driver side engine/transmission mounting, burned cable dead center.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11574390February 28, 2024
UNKNOWN OR OTHER
Once again this truck turned off on me as I was entering the freeway and this last incident occurred with my kids in tow so I called my financing company to come pick it up cause we almost got hit and it wasn’t gonna be good…but thankful the rig driver was able to move to the next lane and he pulled over and checked on us and gave us video. It sat at the dealership for the first year on and off for this issue and due to it never happening with them they disregarded the issues. Second year again truck in and out the dealership and still since it didn’t happen under their watch again disregard. I have multiple videos and statements but that didn’t make ram fca listen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574338February 27, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
The high pressure fuel pump failed while traveling at approximately 45 mph in the left lane on a public highway in snowy conditions. The truck lost all mechanical power and would not start upon multiple attempts. There were other motorists on the road who could have been endangered if I was not able to safely maneuver the truck to the shoulder. The truck was towed to Ken Garff Chrysler Jeep Dodge Ram in West Valley, UT where the service department confirmed that the high pressure fuel pump failed. The manufacturer "prioritized" ordering replacement parts, but is unable to provide an estimated time of arrival for several components necessary to complete the repair. No symptoms, warning lamps, or other indicators were evident prior to the mechanical failure. The fuel tank was 3/4 full with diesel fuel purchased in Utah (where the incident occurred), DEF was full, and the truck had routine scheduled service a week prior performed by a Ram dealership in Canoga Park, CA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573985February 26, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
While in stop and go traffic my foot was easing off of brake to role forward. The vehicle began a rapid acceleration. I was able to for the brake pedal down but rear tires began spinning and rpm shot up. Applied left foot on brake pedal and with all my strength pressed brake. The vehicle moved forward almost impacting car in front. I was able to angle vehicle while braking without collision. The rear tires were spinning and smoking while occurring. Total event lasted a couple seconds but seemed like eternity. No damage but very concerned and wary of vehicle operation. Believe related to the etorque system! If I was in school zone may have resulted in catastrophic consequences and loss of life. Needs immediate attention! Vehicle has been recovered by ram dealership for testing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573915February 26, 2024
ENGINE
vehicle stalled going around a corner and shut off. After 5-10 minutes restarted and works now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573846February 25, 2024
FUEL/PROPULSION SYSTEM
We purchased this Ram Rebel on 03/26/ 2022 from El Cajon Ford. At the time, we checked and there were no recalls associated with it so we went ahead with the purchase. However, in Oct 2022, we were notified of a recall associated with the truck's fuel system. We promptly contacted the dealership who said the recall parts were on back order. Every few months for the next year we called to inquire about the status of the parts concerned for our safety in the vehicle. Each time we called, we were told there was nothing they could do because the parts were back ordered. On November 11, 2023 we were driving home from a friend's house and the truck stalled in the middle of a busy road (Scripps Poway Parkway) jeopardizing our safety and causing emotional distress. We were able to get the truck to the side of the road and wait for a tow truck. The truck was towed to Carl Berger Dodge/Jeep/Ram dealership (which is the one we use for our routine maintenance) where it sat for 9 days before they even looked at it. At the time, it was determined to be caused by the fuel system recall by Ram. After weeks of conflicting information, we finally were able to contact Ram Customer care and get a case manager who authorized 1 week of a truck rental. After that we were only authorized $40/day for a rental which gave us a small car. We have a travel trailer and boat we tow with the truck and also are still making payments on the truck and trailer ($1200/month). So far, we have had to cancel 5+ trips and have spent over $4000 in payments for a truck and trailer we are unable to use because of this recall. Ram has not given a time frame for the backordered part we need to fix it and our truck has been out of service for 106 at the time of this writing. This has caused us financial and emotional distress and we would like to file a complaint. We would like for Ram to buy the truck back so we can purchase a different vehicle and be done with this nightmare.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573811February 24, 2024
STEERING
Purchased Ram 1500 on [XXX] from Security Dodge in Amityville, NY. 50 miles into the drive home the steering wheel shook violently and the power steering went out. 20 minutes later it came back on. This happened three times on the trip. Next day it went out and did not come back on. Brought to Victory Dodge near my home and they replaced the steering rack. Took two weeks for them to get a unit in. Picked up my truck on Tuesday and it worked great to my office. Went our for lunch and the power steering failed. I traveled less than 20 miles. It is back at the dealer and they said its probably not the steering rack so they want to run diagnostics on the computers and check the wiring. They have no idea what the problem actually is. Extremely frustrating. I'm coming up on a month that I have been unable to use a brand new $85,000 truck. Does anyone at the corporate office ever get involved to help? Does anyone know how to help this local dealer? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573229February 21, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
Multiple times now I have been stopped at lights/stop signs and when I start to drive again my truck automatically engages the parking brake on its own and I can’t move, the truck then shuts down. I have to pull the parking brake switch, while pushing the brake and turn the truck back on multiple times before I can get the truck to move again. I have almost been hit in traffic when this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573102February 21, 2024
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2022 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable time to remedy the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573099February 21, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Ram 1500. The contact stated that while attempting to accelerate from a stationary position, the vehicle stalled and shut off. After restarting the vehicle, the vehicle operated normally. The failure occurred on several occasions and the vehicle was taken to the local dealer who was unable to duplicate the failure or determined the cause of the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572943February 20, 2024
AIR BAGS
Occupant Classification Module
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572597February 18, 2024
UNKNOWN OR OTHER
While driving vehicle has stalled on multiple occasions While at a stop sign or stop red light it has stalled as it seems to Try to shut down the engine then stalls I would classify this as an extreme hazard especially while driving at highway speeds All functions shut off including power steering brakes ( until air exhausts) I would suggest the nhtsa take a serious look at this The writer is a former fdny chief and current presidential appointment to the DOJ Medal of Valor Board Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572402February 16, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle independently shifted to park and would not turn off. The contact stated that after several attempts to turn the vehicle off, the vehicle turned off and the contact restarted the vehicle. The contact stated that while depressing the accelerator pedal, the vehicle failed to function as intended. The contact stated that there was a 10-15-second delay. The failure occurred several times. However, the vehicle was taken to the dealer seven times, but the failure could not be duplicated. The contact stated that the failure began after Manufacturer Recall: 901081, was completed two years ago. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571757February 13, 2024
STRUCTURE:BODY
Tailgate unlatched and dropped into open position while driving without any action to cause the tailgate to open. Resulting in damage to tailgate from a trailer which was being towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571333February 11, 2024
UNKNOWN OR OTHER
I was sitting at a green light yielding to oncoming traffic while waiting to turn left. When I had the ability to safely turn left, I attempted to hit the gas and accelerate. However, the vehicle died shifted into park automatically and set the electronic parking brake I had to restart the truck and manually undo the electronic parking brake before I could move when I contacted the dealer they acted like they have never heard of this issue before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571079February 9, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 1500. The contact stated while driving approximately 10 MPH, while making a right turn and coming to a stop, several unknown warning lights flashed on the instrument panel and displayed before the vehicle lost motive power and stalled. The vehicle was immediately restarted but the "battery" warning light remained illuminated. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The failure mileage was 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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